WesBank
reviews and complaints

In April 2021, I purchased a 2008 BMW GS 1200 motorcycle through WesBank from Gijima Motors in Vereeniging with a deposit of R30 000.
Since then, the motorcycle is more in the workshop which the dealer recommended who the are dealing with.

On numerous occasions, we contacted the salesman from Gijima, Romano Muller with faults on the engine, where he told us to take it to the mechanic at The Diesel Shop in Vereeniging
My husband took the motorcycle back there 2 weeks ago with an vibration in the engine, just to hear today that the mechanic in struggling to fix it.
Previously I phoned WesBank with the problems, and I even wrote emails to WesBank previously with complaints.
Needless to say, I want to cancel my contract and deal of the motorcycle because I can not pay an installment and insurance every month for something I do not have.
I would really appreciate it if you can help me.
Regards
Renitha van Niekerk
[protected]

Hi

To whom it may concern,

Today I am writing this email as a very disappointed client. Who is very deeply disappointed in the service I am receiving. I signed an agreement on the 13.08.2021 with Kilokor motors. Kilokor was very professional at first when they offered me to finance the vehicle Kia Picanto 1.1 Striker 2010 module. They guided me step by step through the whole process I even paid a payment of R38000 just for the bank to approve my finance which made me very happy because I could not get approved no where else Amanda at Kilokor was very professional and all the other staff, but than the whole unprofessionalism occurred. The day when I took the car on the 13.08.2021 I heard the car clutch was to stiff. As a first time driver I did not know what that means but I took the car anyway. They promised me that they will fix the clutch which was our agreement. I looked beyond it because I knew if I send the car for a service the clutch will be fixed. Than the vehicle went for the service came back and started giving all kinds of problems which I was not happy about. I tried asking why this vehicle they sold to me is giving this problems I was promised that they will fix it but still came back broken. The gears gave problems, the car lost power so I am not happy with what I was offered because it is not what I signed up for. to top it all of I keep getting promises after promises and I am sick and tired of broken promises so I am deciding I no longer want this vehicle its either they refund my money back or they give me a other vehicle because what is still broken in this car? The garage is unprofessional and all the other staff because they forever taking hours to get back to me so please don't let them call me I specifically want Wes bank to call me and handle this matter as urgent as possible. I mean I am paying on the car and all I am receiving is poor pathetical service. I am working for Motus and I know my rights. I specifically financed a car so that I do not have to struggle getting from one point to another but seems like I am more in a situation than ever before so what I am saying is give my money back or give me a new vehicle because I know my consumer rights and I deserve better than this incompetent service receiving so far. The car is at the Garage I have the curtesy vehicle. I would like feedback before the cooling of period is over or I am taking matters Further.

Regards
Erroleen Abigail Booysen
[protected]

I made the payment towards my account on the 28 August 2021, my contact details [protected]. I need someone to confirm that they have received my payment, as I have sent the proof of payment on the 31 August 2021. On the [protected]@wesbank.co.za email address..

For more details please contact me on the cell number provided.

During December 2020 I, Cathleen Beukes [protected] purchased a Ford Ranger D/cab 2014 model, through a garage called SHAREACAR in Klerksdorp. The bakkie was delivered on the fifth of December 2020. The ODO reading was 152000 km.
I travelled twice to the Western Cape and add plus minus 5000 km on the clock. On the 11th of January 2021 I reported to the salesman that there is a serious knocking sound in the engine. The engine was spilling diesel and leaking oil and the engine was overheating. The oil and water got mixed because of the defective oil coolers. The salesman told me they are going to fix the problem and instructed me to go to Ford Human Auto garage in Kimberley. Ford actually preferred a new engine for the bakkie but the salesman offered to fix the bakkie themselves.
The salesman, Werner came and took the bakkie during late February 2021. As from February the salesman made a lot of promises saying that the bakkie will be fixed in a month but we are still waiting for the bakkie till this point in time. The last promise was made on Friday for a delivery but the bakkie is still not fixed and we are not actually interested in this bakkie anymore. The bakkie is still in possession of SHAREACAR since February.

Re Account no [protected] ino P J D Viljoen.
On the 31/05/2021 we settle the account and the consultant who assist me told me to pay R350.00 into wesbank account and sent a email of payment to wesbank that payment was made so that they can register the vhicle on Mr PJD Viljoens name and send us the documents. When we made the payment of R350.00 via FNB internet I put [protected]@wesbank.co.za email adress in so that proof of payment can be send to Wesbank. So they did got the proof. On the 6/08/2021 I called them and they said I must complete a Third party request form and proof of payment. I did it the same day. On the 18/08/2021 they confirm details on form are not correct do I correct it and resend the form. On the 21/08/2021 they said that details on third party form are still not correct which are not true. Every thing was correct. On the 25/08/2021 they confirm that documents was forward to the department ho deal with it but still no answer. I struggle since May with this after how many calls and emails. This is really bad service. I need to know when the registration documents will reach me eventually. Please let me know via email [protected]@gmail.com.

I got a settlement amount from wesbank on 3 August 2021. Did the payment immediatly and send all docs with email to [protected]@wesbank. Up to now, 9 August have not received acknowledgement of paiment OR documents. Not impressed

Hi

I have been trying to get hold of Wesbank Botswana for almost 3 months now and it is just impossible to get through to them.

Numbers I used are 3706717, 3706000, 3706188

I need vehicle statements from them to proceed with other FNB accounts and their service delivery makes it impossible. The client has to beg the service provider for service?

This is extremely poor service.

Hi I'm phoning Wes bank multiple times and no one can assist me. For days I'm phoning to just get a settlement on my vehicle and its 3 days later and still no one can assist me. The person working with my accounts is working from home according to her colleagues but I need them to actually work and assist me. I'm Francois Bernardus Burger ID: [protected].

Ref no [protected] since June I am struggling to get original copies of my car which is fully paid. I have sent several emails but to date not a single documents was send to me. The insurance consultant tried also to request from May he was told owner must request them, I did that to date not a single copy was received. I called no response, I went to FNB nelspruit with the hope to be assisted all was in vain

Good Day, I up my wesbank account I. Used the wesbank app transfer money from my account to wesbank account.. But now wesbank requires me to give them proof of payment..it was transfer not payment were should I get proof of transfer? They even send me a statement with credit but still don't want to refund my money.. My statement is showing the money that I need to be paid back why can't you just pay me.. Instead of requesting of proof of payment while I did a transfer.. It's a inter-transfer I can't get proof on my app so what must I do.. Please refund my money

Complain still unresolved
P
Pule Marota
to cdecock, nduma, loura.brown, +1
6 days agoDetails
-I Pule Marota, Brought my account up to date on the 30/03/2019. Email was sent to Wes bank on 02/03/2019 notifying them about the status of my account. I paid R17500.00 to recover the arrear amount in 1 month.

-Wes bank kept quiet, they didn't respond.

-Wes bank increased my instalment without notifying me.

-They don't send statements to me anymore.

-i complained to Wes bank about the instalment being increased, but they didn't respond.

-They (Wes bank) continued adding legal fees.

-I continued making payments under the pretext that everything is in order.

-They keep on adding interest on the account even if it is running positive.

-On the 4th of October repossession happened. When they came to uplift the vehicle, I asked how much am I owing they said R1445.00.( I have a statement to prove that.)

-When they uplift the vehicle my account was way over by R31 000.00.

-I didn't receive summons, No sheriff of the court introduced himself or herself to me. I tried engaging with Wes bank but nothing positive came out. All I want is Justice: Is the law allow The creditor to repossess any movable property if the client is over with the payment?

-In 1 month(March), I paid R17500.00 to recover the arrear amount, Meaning Wes bank had enough time to update the account. Instead they continued sitting back, watching the client paying more money every month knowing that the vehicle will be taken away from the customer by using unprocedural means.

-ON THE 13/07/2019- Letter of demand was sent by Wes bank requesting an Arrears amount of R9845.72.

-On the 30/07/2019- Letter of Demand was sent by Wes bank requesting an amount of R6916.67.

ENGAGEMENT TIMELINE

-11 Oct 2019

Email was to Natasha Du Pont-Notifying them of my payments. No response from Wes bank. No response.

-On the 15 Oct 2019

We had a meeting with Natasha and nothing positive came out of the meeting regarding the payments.

22 Oct 2019

-Wrote a letter to Rodney (Wes bank) CEO Office and still no help.

-They kept attached to a Vehicle despite the account being paid.

-They also used unprocedural means to repossess.

-They ignored me despite bringing all the payments to their attention.

-You will notice that the instalment was increased & no one notified me.

-They have also kept on adding legal fees for me to give up on this account and tried to make it difficult for me to proceed paying the account.

-All the above mentioned would be supported in documentation if requested.

-Does the law allow the banks to execute the warrant of delivery from the bank (not from the court) even if the account is up to date and is over +?

-Does the Law allow the banks to repossess the vehicle in the absence of the sheriff?

-Is the bank, The Law unto themselves?

After this it will be taken to the media... All i need is wesbank to acknowledge their mistake & come with an amicable solution.

Dates

Payments Mr. P Marota

Legal Charges From Wesbank

Arrears Amount

01/03/2019

R12 500.00

R4109.10

30/03/2019

R5000.00

Acc was suppose to be fixed...

02/05/2019

R5000.00

20/05/2019

R4742.50

29/05/2019

R4500.00

30/05/2019

R7000.00

29/06/2019

R4500.000

29/07/2019

R6916.67

01/08/2019

R7000.00

31/08/2019

R5000.00

28/09/2019

R3744.50

28/09/2019

R1358.72

28/09/2021

R4742.50

01/10/2019

R5000.00

TOTAL PAID

R55 500.00

R21504.89

R4109.10

Regards

Pule Marota

Wesbank financed the contract I entered to with the car dealer in September 2013.Copies of the contract are herein attached as Annexure A. I last paid my vehicle account in May 2018 because I did not have an income as I retired at the end of March 2018 and I started to pick up financial problems as the processing of my pension benefit took more than six(6)months to finalize and by then I had accumulated huge arrear amounts in all of my accounts, others had already lapsed because of the nonpayment. Wesbank through her collection agent took me to court on default payment bases. The case was heard at a regional court level at first and it was discovered later on that the case was High Court level case which resulted in regional court to stop hearing the case and on the bases of this the case it was to go to the High Court for hearing. The collection agent then prepared new summons which were now different from the first previous one with certificate of balance amount of R425441.27 plus legal fees of R14 465.00 different from the previous one with an amount of R343685.43 having gone up by an amount of R81755.84 plus legal fees and these changes in amounts happening in less than 12 months. Wesbank came up with a settlement amount of R447337.99 quotation which is even higher than normal and this amount is subject to increase after a very short period of time. We are here talking of R133625.56 plus R14465.00 legal fees, a total increase amount of R148117.56 which is 43.10% increase.

Good Day kindly please assist I really need urgent help as previously discussed I have not taken the loan the money came to my account and was transferred I do have proof of payments etc when I called you guys than I was told that this was done telephonically so I need to know how do I go about resolving this matter as I'm now getting treatening messages, calls and emails from a company called Lynn and Main Attorneys. My I'd number is [protected] and my name is Kavida Naidoo and my telephone number is [protected]. Your urgent assistance will be highly appreciated.

I Caroline Letlhogonolo Dikgwele, identity number [protected], cellphone [protected], email address [protected]@gmail.com hereby request termination of car finance, due to i bought a second hand car on 8 may 2021, next day didn't start took it to them and replaced the battery. Then on the 29 of may realize the car is vibrating and clutch is making sound. When to the dealer on the 1june to inform them about the problem, they said we can take the car for service. Took the car to the service on Friday and we we're told they will call us when it ready. On the 7 June went to check if they're done, but we found the car open and we were told the gear box is a problem and they've order some parts to replace it. I told them i dnt want a car that has gearbox problem, because what's more problem is going to give me after 2 years. So i asked if they could exchange but they refused and they were mean. So i asked if you could help me counsel the finance with DIA motor, so that they can take they're car back.

Hi

On friday 14 May i saw and ad on Facebook regarding a vehicle sold by an auction company called auto sales auctioneers. Upon my query of purchasing the vehicle they gave me an invoice which they said i can verify. I now called wesbank to verify the company. A lady who assisted me now told me that indeed the company is legit and i can proceed to purchase my vehicle through the auctioneers. I managed to make a reservation fee of R4100 to reserve the vehicle. I noticed something is not right cos they began to persist me to pay the whole amount of. R31000 of the vehicle price.
Kindly advice how to report these scammers
Thanks
Liz

Wesbank unlawfully deducted Vap premium from my account without permission for about 4 months while I had my vehicle insurance. There was no consultation with me whatsoever. Before I know it i was harassed by their debt collector s who refused to listen because of own agenda. When I query it instead of fixing it they refer my account into their debt collector. This is not acceptable,

Good morning
My name is Thulisile Gabisile Maseko
I bought a audi A4 at Koos & Mike Used cars on the 11 November 2020.
Since then my vehicle has had lots of problems and as a result to that I contacted the dealership and have taken it in to them.
The vehicle has mechanical problems and noises and it's been in and out of their workshop since then. I've also spoken to the dealership owner to please change the vehicle for me but he refused and I'm paying for it.
Please assist me in solving this matter.
Contact details [protected]
Email address [protected]@gmail.com

I received car financing for my Nissan Micra Active through Wesbank two years ago. I recently traded in my vehicle and bought a new motor vehicle. The Nissan Micra Active was settled and the settlement letter was sent to Wesbank. On the 30th March 2021 my account was debited by wesbank for the Nissan Micra Active. I have been requesting a refund since the 30th March 2021 and made numerous enquiries to Wesbank about my refund. I have been told over and over that my refund was logged and it takes 5 to 7 working days for them to refund me. Its the 16th April 2021 already. Im beyond frustrated already. Please can someone help me resolve this issue.

Account number - [protected]
Contact number: [protected]
Isuzi motor finance though Wesbank

I was granted covid relief 20 April 2020 and on 12/2/2020

The problem is that the covid relief shows as arrears on my monthly statement and I am paying of on arrears in stead of the money owing. Shiehaam informed me that the covid relief should not show as arrears.

Shiehaam Isaacs - email: [protected]@colserve.co.za [protected] - Motor Pre-Legal Collections Agent - 12/2/2020 RE:[protected] - Acknowledge signed addendum.

Hi

I have settled my cash power loan on the 26/03/2021, I submitted my documents I got an sms confirmation on the 29/03/2021 that my refund has been processed, I called the call centre same day I was told the refund takes 10 working days, today marks the 12th day I still have not received my funds, this is inconveniencing me and no one will refund me for my Airtime that I have to waste following up, thus I have taken this decision I am sick an tired of your nonsense, if the funds do not reflect on my account by Friday 16/04/2021 I am going to reverse the debit order your service is s...

Name Tebogo Emmanuel Moshori
ID [protected]
Cell [protected]
Email: Moshori.[protected]@gmail.com