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horrible customer service from pauline
Me and my husband went to Wendy's in Sunday Dec1, 2019. The weather was not good that morning. We went to the store located at 275 forth ave, St. Catharines at 9.40pm. Lights on but all the doors are closed. No sign no anything posted. Couple other customers waiting in drive through as well. I called customer service to complaint and I received a phone call from that store, the lady named Pauline. She was very rude and gave me lots of attitude. She said you complaint about we were not open that night, coz power off. Just let you know! Excuse me! That's the attitude you should be to your customer? I can't accept this!'n
customer service and restaurant cleanliness
This complaint is to highlight the Wendy's on Davie rd extension in Davie Florida 33324. I went inside with my two children ages 6 & 7 and stood in line at the counter. There was a Wendy's employee that was in line ordering food and the clerk "nikki" was incredible rude to him, so rude in fact that other customers waiting in line made comments to her that she was being out of line. After placing my order i walked to the side of the dining room to wait for my food. The dining room was absolutely disgusting. Nearly each table had left over food and drinks, the floor was riddled with French fries and napkins and had a wet mop laying aside. One would hope to have a decent experience at a fast food place and no i don't consider Wendy's to shine nearly as bright as a "chik filet" but Seriously come on people! When i finally stepped up to pick up my food which was for dine in, i was given a bag of food with several missing items. A Customer asked who the manager was and a clerk pointed to a woman who was kidding around in the kitchen witha Fry cook. I'm certain Dave Thomas would roll over in his grave knowing this is what's become of his establishment.
unfair employee treatment
I was recently recruited from my job to work for Wendys in Yuma, AZ. There is a new store being built that we will be working at but for now we are all training in the current store. i wish i stayed at my old job. The general manager at this store is a snake as well as the rest of his family that works for him. The people that work in this store are very...
Read full review of Wendy’sdave's single
Ordered dave single.. Got home with it and started eating and realized the burger is raw and red inside. Disgusted me and stopped eating. Hamburger is supposed to be well done. Have to go to work so no time to take it back. If I call I will probably be on some free burger list that if I go to get will miraculously have disappeared as is my previous experience with this location. Not the first time with issues at this location.
ingredients
We came here at 11:40 Nov 22 Friday. We ordered Awesome bacon cheeseburger. As I was about to eat it, I realized there is something wrong. There's no lettuce, onion, and sauces. And I definitely saw them on the list of the burger's ingredient. So I told to manager and showed the burger, but manager said there's no problem. And she even laughed. I'm so embarrassed right now.
unethical behavior/attitude
I was in the Milan location yesterday 11-15-19 around 7:30pm. The cashier that was taking orders seemed to have an attitude with everyone and was acting as if she didn't care to be there. It seemed like she didn't know what to do and didn't even give people their receipts or cups when she was finished with their order. There was this one situation that...
Read full review of Wendy’sfrosty - chocolate
When did y'all change the frosty formula. I had been craving one for some time now. My husband and I stopped in Carnesville, Ga. to get one today. This is not like it used to be. The taste and consistency isn't even the same. Anyone can get chocolate ice cream and blend it like the "frosty" we got today. Bring back the original FROSTY. A lot darker in color, icy crystals and full choc flavor.
service
I was in the mall with my son and I let him use my card to order food and the young lady tried to say my card went through I should her my statement from my app and she refused to admit she was wrong. She went to the back and started yelling to her coworkers in Spanish and the next thing I know the whole staff was in my face saying the food wasn't paid for. We stood there for over 20 minutes until the manager realized she charged him twice. I was so embarrassed because it was so many people watching.
my final wendy's experience
So im really not the kind of person to make a complaint on a fast food restaurant, but im so let down by this experience I just wanted to bring it to your attention. This specific wendys is closest to my house, I work late and I typically appreciate the fact that they stay open late. I come and get three combos atleast every ticket for me and my god...
Read full review of Wendy’scustomer service
I wanted a value meal but for the burger to have only ketchup, nothing more, the attendent natalie couldnt do that, because she said I was special ordering my burger, but I was allowing you to keep all the condiments except ketchup, but I was so frustrated with er english and not being able to understand because she was obviously new I just paid the...
Read full review of Wendy’sfood
We went out of our way to go to Wendy's, traveling from TN to MO. There was a Bobby pin found in daughters burger. We received the Wrong drinks and our sodas were literally just Cups full of ice. We went through the drive through and were traveling, so we couldn't go back. Also, we got Frostys with no spoons, and we didn't receive straws. For our drinks
service
My adult son and I stopped to get something to eat at the Wendy's in Oneida, N.Y on 11/2/2019 at about 2:45 pm. He ordered a burger & fries to go. I ordered a frosty after his order, I got my frosty and after standing there for 20 mins my son sees the 2 orders ahead of him are also STILL waiting for their food as well. This store IS a joke ! We have stopped...
Read full review of Wendy’slocking doors too early
The inside of Wendy's closes at 11pm but when my family went to dine after Halloween the doors were locked at 10pm. This is the second time this has happened. The outside line was too long so you lost our business. Every time I go to this location the employees are rude and not friendly. Last time I went the staff practically shoved my bags in my face...
Read full review of Wendy’sspicy chicken wrap
i ordered the spicy chicken wrap 4 for 4 and my spicy chicken wrap had a bone in it. completely disgusted. usually everytime i order from this wendys it's a issue. one time the lady forgot my bacon fries and gave me regular but still charged for me the bacon fries. but okay maybe a miss up. next time they gave me a completely different drink. and usually i...
Read full review of Wendy’sdrive thru service
I went through about 8:50 pm on 10/25/19. I was the only car there and they said they would be with me in a minute, but never came back. Finally went to the pick up window to see everyone just standing around, including a member of management. I asked them if anyone was working and one of the dudes told me to drive around again. I said no thanks. I wa...
Read full review of Wendy’sfood
I went to the Wendy's on Temple in city of pomona today on my lunch around noon and I am very disappointed on the quality of the food given to me! I been up since 6am and starving to get this old tasting hard burger I couldn't even eat, I feel I should be reimbursed or offered another visit on the house! I literally had to go find foos another place ! Thank you for your time
the entire store
On October 23, 2019 myself and husband along with another couple visited Wendy's at Vineland Road, Orlando, Florida. This store had the rudest employee I have ever had the misfortune of coming into contact with at the cash register. She did not even offer us a receipt and had no name badge on as to get her name. You were almost afraid to order over one item. The store was a nasty mess. The drink machine was completely empty of ice. I had to go back to the counter and ask her for ice and it really pissed her off so she snatched the empty cups out of my hand and filled them with very little ice and shoved em back at me. The time frame was around 5:30 to 6:30 p.m. The couple with us ordered a burger and ask that it be cut in half and she said they didn't do that so the lady ask to speak to the manager and he told the lady yes they could cut it in half. All through our dinner the rude employee starred at us and every other employee that walked by her she would point to us and they would look over at us. Another couple came in behind us and didn't even get through ordering and just left. We looked around and noticed we were the only ones in the store. Now this store is close to universal studios and should be very busy but not. Something should definitely be done with this employee.
food/customer service
It was around 1:30 am when I pulled to the drive thru, ordered my food, paid for it, and had to wait literally 7 mins to pull ahead after the car in front of me. When I pulled up a guy comes to the window and asked what my order was so I told him and I could hear him telling someone that it had to be made again. While waiting another 10 mins, there was an...
Read full review of Wendy’sdoor was locked at 9:55 pm
I pulled up to the restaurant at 9:55pm and the door was locked so I had to go through the drive through. There were 3 vehicles in front of me. I only wanted a large drink. At this time the food truck was there and the back door was open so I could see all the employees. I waited for about 8 minutes and the line hadn't moved. So since I could see the...
Read full review of Wendy’sthe drive thru service
Tonight I just went through drive thru @ approximately 10:25 pm and the service was awful. I placed an order for 6 piece nugget and side salad. Quoted a price of $4.30. Ok o drive to window she quotes a price of 7.20 I persist to tell her I that's not my order with attitude she ask what I got then? Then her attention is caught by the rest of the crew...
Read full review of Wendy’sAbout Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
Wendy’s Customer Reviews Overview
Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.
Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.
Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s headquarters1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Most discussed Wendy’s complaints
uncooked chicken and cold friesRecent comments about Wendy’s company
Working at Wendy's 12121 did not get pay check and managers and employees smoke weed in building and outside on the clockOur Commitment
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