Wendy’s
reviews and complaints

The store at 259 middle Country Road the employee are not wearing glove. went 3 time at 1130 pm and nobody is using glove, taking samdwich with bare hands, coming from bathroom, using cellphone and later passing the food without glove .

Hi
curently the wendys at 1838 w sunset blvd st george utah 84770 #3090

takes 30 minutes plus to order at thw window this has gone on for 3 weeks im am no longer going to wenys for my companys lunch or my personal lunch or dinner i waited in the line of cars for 33 minutes before i got to the order board last week today it was again another 34 minutes whats going on i asked at the window and got dismised like it dident matter also ive been on hold for 45 minutes on wendys customer care phone number nice i gota tell ya this is not good

kandice flick
[protected]@yahoo.Com

Drive through did not ask what size frosties, or flavors. I ordered 2bourbon bacon doubles meals w frosties. She gave me tiny ones and I said I didn't want tiny ones. So she took them and squished them into medium cups, w/out asking what size (I wanted large). Got home and there was no bourbon sauce or onion rings on either burger. They have more employees that a few weeks back, but there are a lot more mistakes.

10% discount was omitted. Told mgr & not to redo, that i'd let them know next time in. I advised night mgr tonight & she said she knew nothing about it, could do nothing about it, approx.35 cents. A disagreement resulted. It reflected mean, inconsiderate disrespect when told in front of employees & customers that she had been there 14 yrs & wouldn't be disrespected by the likes of me, as she made it an embarrassingly ugly scene publicly, given that I failed to appreciate what she presented, totally uncalled for. I don't know if she is a woke, crt white hater, but she has the right demeanor for it. 596 long point rd, mt pleasant, sc 29464 is a successful site in a predominate resort beach affluent equal race mix community adjacent to charleston, but the total mgt & staff here is af american. Never had a problem there, but they treat people differently depending on color, wrongly in by opinion. Dave thomas would turn over.

My wife just sat in line for 20 minutes at the Wendy's at 95 Woodcross rd. She ordered me a burger and I got a Chicken sandwich, which would have been OK if it was good. No it was terrible….. Never again

I go to the Wendy's in Plainview, TX every week day morning to get breakfast for the girls at the office. During the past couple of months I will go to place my order and the lady says "Thank you for coming to Wendy's, I will be right with you." Sometimes I am there waiting over 10 minutes. Then when I start to drive off I see that there was no other customers at the window. This morning driving off I saw two workers through the window just talking. If they are unable to take your order why don't they just say something rather than me having to sit there waiting for something that is never going to happen. I have been there some mornings where it will happen to the person in front of me and that car will just drive off. Giving that I am a working woman it would help me to get to work on time if I am not having to wait on someone who clearly is never going to take my order.

While at Wendy's in Moundsville Mom who is 81 said order for you and son and then I will .on getting order or at least some of it she noticed cheese burger missing she went to young lady asking, young man said you have to pay for it well that was rude of him and he brought up order on big screen saying order no cheese burger she said i can read and she went on trying to order cheese burger he was rude kept interrupting and saying i can't hear you tell me what you said and getting in her face to my 81 year old Mom I finally said after Mom put him in his place but kept talking back i said I've worked in customer service and you need to stop talking he didn't so i said shut up he said you're telling me to shut up I'm working back here .I walked away wanted to leave all the food but payed .A man who was there and heard the disturbance said Hes like that to everyone and by the way my Mom has a co/clear legally death did not get cheese burger or dressing for salad no pecans in salad .time 417pm Thursday 12/9/21

purchase 11/30 21 store #[protected] client #3070
I bought 6 $1.00 biscuits. I was charged $1.00 for 5 and $2.99 for 1
I called, they apologized and said to come in. They would refund the difference
When I went in the Manager said there was a 5 item limit. I walked him out to the BIG poster in window. I took a pic which I can't get to upload. But I am guessing all Wendy's have them
He agreed there is nothing on it that says any limit.
He did show me an internal print out that said there was a 5 item limit.
I asked him how a customer was supposed to know. Had I known I would have bought 3 and then another 3.
Frankly he didn't care that there was no way a customer could know and he said he could not refund me the difference. His name was JR. Not very customer friendly
I would like a refund sent to me.
I would like a refund
[protected]@aol.com

Me and my husband went to Wendy's 32967 Michigan Ave in Westland Michigan on Michigan Ave to the drive thru and got poor service. The drive thru employee would not allow us to complete our order. She kept cutting us off and seem to have an attitude. Then another employee chimed in and he started to cut us off also. I will never ever come to his Wendy's nor would I recommend anyone to ever come to this location. Very poor service. I ended up going to Burger King instead. This is not the first time I have experienced this type of attitude at this location, mainly on the night shift. I believe that they need to attend monthly or quarterly customer service training classes

Went to the drive-thru at the new Wendy's on Chas Seivers Blvd in Clinton TN. Ordered 3 meals which they jammed into one small bag. Before I was able to carry it into my house, the bag ripped and my product ended up on the ground along with the drinks (I tried catching the bag before it ripped & fell). The drink tray tipped and 3 drinks ended up on the floor. They should have stronger bags or the person preparing the order should have put it into 3 bags. I am out a few meals but they've lost a customer for life. See photos in the garbage can

Two times in the last three weeks, the store on Elida Rd, Lima, Ohio did not have the soup at noon. The first time it was 11:45 AM and today it was 12:00 noon. Both times they were rude in there answer. I'm sure there are other businesses places that will appreciate my business. I don't understand why if you are going to sell chili that it is not ready at lunch time.

12/03/2021

TO:
District Manager of;
WENDY'S
KENNEDY TOWNSHIP
#2371
1705 PINEHOLLOW RD
MCKEES ROCKS, PA 15136

This is my 2nd attempt to contact an upper-level management officer that is a representative of this company. My 1st issue happened with my wife as she ordered her meal through the drive thru. She was verbally accosted by the staff, belittled for her selection. Another coworker disrespected the employee in front of her, using words such as "retarded and slow"

Today, at approximately 0745 I pulled up to the drive thru monitor, waited for about a minute. After no one greeted me, I pulled to the 1st window, which had instruction to pull up to the next one. I sat there for several minutes as I watched several employees in the store working and NOT acknowledging my presence. I honked the horn several times to gather one of the employees attention, then I noticed him speaking to another coworker.

Suddenly, a young African American black male abruptly approached the window yelling "What! What! What!". He then yanked the window up and proceeded to yell out the window "that he is busy with no help and the store will be open later". His aggressive manner was enough for me to now become defensive, as I felt that I had to defend my life from his approach, even though he was accosting me through the window.

I was verbally assaulted, felt threatened for my life that he was under this much duress as a result of not having enough staff to serve the customers that pay his wages. Something need to be done about this behavior. This is nowhere near "customer service" that should be allowed at any establishment, let alone a customer based one. In my opinion, even retraining the staff at this establishment may not be the solution, you may need to seek other employee's.

I am just thankful that I had enough restraint to take the verbal, threatening mannerism directed toward me without reacting back in a violent manner. We get it that the stores are undermanned however, this is no way to treat potential buying customers first thing in the morning or any other time for that matter. Please reach out to me to figure some resolution to this issue at this store.
Thank you

I live in Burlington, Ontario Canada. I went to a job site in Genesee, AB. I stayed in a hotel in Stony Plain. I went to Wendy's restaurant # [protected] and wanted to eat inside. The girl at the counter wanted to see my vaccination certificate. I told her that I was fully vaccinated and showed my vaccination certificate. She asked me my QR code. I said I belonged to Ontario and their vaccination certificate does not have a QR code. She said that I can not eat inside if I did not have a QR code. The hotel and the job site did not have any issue with my vaccination certificate, in spite of them being in AB, then why Wendy's. I had my take out meals and ate that in my car. I have read since all provinces in Canada do not provide QR code, QR code is mandatory only for AB residents in AB. The address of the restaurant:
Wendy's Restaurant # [protected]
St. Mathews Ave, AB T7X3B2
Phone # [protected]
Name of the girl : Gerdy

My name: Ravi Dhar
My phone # [protected]
My email address: [protected]@hotmail.com

Visited your restaurant off 71S at exit 165, was never given a receipt, @420p. Ordered single combo minus onion, large size, baked potatoe and chive, junior bacon cheeseburger w/ mustard and pickles. The potato was old ( have pics) no large on the combo, when we asked the kid in lite blue sweatshirt rudely said nope you got small. Then turned his back again to us. Laughing with another employee. The junior cheeseburger, no mustard, one pickle. Old bun on both burgers. I understand lack of employees, but with the ones you do have, properly train them, especially if working the drive thru. Not be rude and a smartass when asking about their order, then laugh with another employee. Have some kind of integrity within one's self. But I guess when you have lack of respect for yourself, you can't put that forward to other people!

Ordered above referenced salad today at the Wendy's at Buckeye Lake, Ohio. Paid cash. No receipt. Then upon receiving the salad (I have learned to always check the bag or there may often be an issue), only thing on the salad was lettuce and chicken. Really? There was dressing and pecans in a separate pkg. I advised the employee at the window the salad was far from complete. I get the salad back, with the cheese, cranberries added. When I get home there were no apples! Again, really. Such awful customer service! Nov 23, 2021 at approx 4:30 pm. Who would have thought I would have had to return the salad two times to get it right? [protected]@columbus.rr.com. [protected]. Barb Holbrook

I went to the 10926 Culebra rd, San Antonio on 19 Oct ‘21. I ordered a Baconator combo and a large chili. The sandwich was dry and not much flavor. The chili was only 2/3 full for the first thing. 2nd, the meat looked as if it was a frozen burger that was broken apart for the chili. There were many large chunks and they were flat and somewhat hard. And the taste of those chunks were like paste! The rest of the chili had a little taste. I could not finish it, I had to throw it away.

The service was pretty good! We go there often, because it's close to home and my wife likes the nuggets.