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Wendy’s Customer Service Phone, Email, Contacts

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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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Newest Wendy’s reviews & complaints

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I
7:45 pm EST

Wendy’s I am complaining about the employee that laugh at me and my family

I went to the Wendy's at the 7905 Richie Highway and the employee Nickolas #3146 was rude and he laugh when I ask my military discount. I gave him my id and he did not want it and he did not gave us the discount. For a person that serves this country this is unaceptable, and that my daughters saw that. We are done with wendys, they should train the employees to treat the customers with respect

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4:49 pm EST
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Wendy’s health issues

The store on North Navarro in Victoria, Texas needs to work on health issues. We were in the store on January 24, 2018 around 1:30 p.m.
One of the young men working there went to the rest room wearing his kitchen gloves. He didn't remove them, can back out with them on and went straight to the kitchen to start working again.
I understand the gloves are to be pulled off when switching jobs in the kitchen. If they need to go to the restroom the gloves should definitely be pulled off, before returning to the kitchen to work. Don't think you are supposed to wash your hands with the gloves on. Not sanitary at all.

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9:39 am EST
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Wendy’s @ burgers

I ordered two single cheeseburgers Plain I got two loaded with sauce onion tomato lettuce they were bad not what I ordered scrapped everything off one and forced my self to eat it, the other smelled like fish, again scrapped everything off could not eat half of it, the smell was real bad like fish, also my stomach did not feel well after that !, last time for me at Wendys in Mentor, Oh

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10:33 am EST
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Wendy’s wendy's store is a blight to our neighborhood

Wendy's store located at 13090 SW 120th Street, Miami, Fl [protected] has become a blight to a beautiful South Florida commercial district. All of the local businesses have repaired their storefronts since Hurricane Irma in September 2017 except Wendy's. This store has done nothing but bring down our neighborhood.

We're gathering customers to boycott this particular store because of their gross negligence in keeping up with the community and their competitors. If you can help, please help.

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J
7:14 pm EST

Wendy’s abusive and confrontational staff

I arrived in your drive thru line around 630pm and with 1 person ahead of me it took until 646pm to place my order. Once we got to the window, we were told to pull up and wait at the door. We watched maybe 10 cars get served and leave before I finally went inside. I came in asking for a manager when this little "mean girl" walked up from behind me commenting rudely all of her excuses to why this $8 meal process was taking 30 minutes to accomplish. Moments later she came back out and flung a bag at me with all of my (cold soggy) fries and chicken nuggets spilled in the bag. At this point, I just want my money back right... so I asked for my money and the name of the sulervisor and she proceeded to ignore me n walk 3 different people their food, going back to the back constantly, while I am still standing there. I knocked and then cracked the door to let someone know I needed help and she charged at me yelling with her hands waving in the air for me to get out n not to touch the door. She comes out yelling at me "You got a problem!? Let's go right now!" Ummm, did I miss something? This girl is literally egging on a physical altercation while their are tons of people in the restaurant. So I tell her that her "nasty attitude is why she will only work at Wendy's the rest of her life." Yes I said that, but I feel it was more of me teaching her, rather an insult. Now this other girl comes out telling me I can't get my money back unless she calls a supervisor. What? Since when? I swear they just run this place like it's their own house. Make it up as they go along. At this point i need to remove myself so I just go outside to leave and as I'm getting in my car she runs up trying to fight me! Telling me that she is 18 and she's the manager and she will [censor] my life up. This other girl is holding her back n I'm just in awe by this point. Her mother should've taught her better than to run up on people, at their vehicles, especially whom she does not know. So all in all it ended up costing me money and gas to go get food that I could not eat and was verbally and almost physically attacked over. And guess what, nothing will be done about it. That's why people don't bother to say anything. They just take it into their own hands, or continue to stay quiet. I chose to FINALLY say something this time, because my family was present at the time this situation took place. It's not right, and something has to be done. It's Wendy's okay. Getting a fists over a frosty isn't what they air on television.

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R
8:37 pm EST

Wendy’s good that's not cooked all the way and just slap together and food being cold not hot

I live in Copperas Cove Texas went through the drive-through at Wendy's and gave them my order and the fries were cooked all the way so they were cold they hamburger was just slop together wasn't even hot and when I called I got nothing but attitude and argument from the person on the phone who tried to tell me she had just cook the fries their management at the store here in Copperas Cove is really horrible somebody should do something about that

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3:36 pm EST
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Wendy’s horrible customer service and missing food

Today on January 16th 2018
At aprox 4 pm I visited the Wendy's establishment on 697 nw 37th Ave Miami fl 33125 I made a transaction for $11.75 with my card ending in 7310 my order wAs a 4 for 4 a small fries and two spicy chickens now the issues that occurred are as following I was not given a recipept, the apparent "manager" treated me really bad and refused to use the bogo spicy chicken coupon on the Wendy's app saying that it needed to be printed out when on the app it clearly said just to show the code to the cashier not that it needed to be printed out after he spoke with his "boss" he accepted the coupon but once arriving at home I realized they didn't give me the order of small fries and they charged me for it because I did the math that $4 from the 4 for 4 plus the 4.79 for the spicy chicken sandwich which is all that I had received is 8.79 multiplied by 7% sales tax brings it to a grand total of $9.40 but I was charged $11.75. To whom shall read this thank you for time an help

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N
6:46 pm EST

Wendy’s very disrespectful employee

I went to the Wendy's in oak Grove ky 42262 today and this little blond girl was working at the windows she was very disrespectful high off drugs messed my whole oder up when I called to complain she told me to [censor] off so I called the hotline but haven't got a call back from them neither her name was Alyssa never will return to such bad and disrespectful customer service again I mean she was on drugs and really shouldn't be serving any customers under those conditions

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6:47 pm EST

Wendy’s Raw Burger

I purchase food on 1-12 2018 at the Wendy's at 147 Bloomfield Avenue in Newark New Jersey store restaurant number 0 0 0 05760 I spent exactly 4358 on my meals I order 8444 double stacker meals and all 6 came Raw that I said to my children for an 4 years old 3 years old when I went back to the store they only refund me the money for my burger not even the who me and they refuse to when I went back to the store about my purchase the food about 4:52 I went back about 5:30 there was no manager will they refuse to let me speak to a manager they said there was no manager on site

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3:55 pm EST
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Wendy’s incorrect product

I used the Wendy's drive-thru on Marlton Pike in Pennsauken Township New Jersey. It was about 4:40 in the afternoon and I ordered a Baconator meal with a green tea as well as a double stack without onions. I got down the road to my school and proceeded to eat my dinner only to find out that I did not have a Baconator but instead Dave's Famous double. Not only is the pricing correct but I don't like lettuce tomato or onions on my burger either and I would have preferred my bacon. Unfortunately unless I wanted to be late to school there was no way for me to turn around and go back and complain. I tried to call the store directly to speak to a manager on duty but after 3 attempts and nobody answering I decided to look up a way to complain and found this website. My name is Thomas Jordan my telephone number is [protected]. My email address is [protected]@gmail.com. I am not happy with the service I received today at this drive-thru though usually 2 to 3 days a week I am quite satisfied at this location.

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4:27 pm EST
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Wendy’s food & customer service

Wendy's
24845 Ryan Rd
Warren, MI 48091
On Dec 19, 17 ordered 2 (4) Jr Bacon CB (2) Chicken Tenders (2) Ice Tea (2) Fries.
Got home, food was ice cold, tenders tasted bitter as if bad or freezer burn & no sauces.
Spoke to Avery at 439pm, told me no problem. Ask for her or Jimmy.
Went back on Jan 10, 18 @ 440pm.
Jimmy had no idea, never written down. They called Avery, she doesn't remember. 10 minutes later, I walked out. Nobody has a clue what they are doing there.
I would appreciate a gift card for the amount I did spend, didn't eat and threw away. I well not go back to that store, I'm sure there is another that will appreciate my, business.
This is not the first problem at this store. No receipt, overcharge, cold food, old fries.

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3:40 pm EST

Wendy’s weekday post midnight delivery/maintenance noise in neighborhood

Hello.
I live four properties away from this said Wendy's at the corner of 145th Street and Hawthorne Blvd in the city of Lawndale, Ca. I have lived st the same address for about eight years now. Over the course of eight years we (neighbors), have endured loud drive-thru speaker sound, post midnight deliveries (drivers slamming ramps and hand trucks, loud music from trucks, etc), and morning "Wendy's" garbage strewn about the street. A few neighbors and me have been talking about making a formal complaint to the City of Lawndale regarding the above issues. We have been tolerant of these issues because we've grown fond of our neighborhood Wendy's, myself and family eating there once, twice a week.
This morning at about 2:31 am we were awoken by the loudest vacuum hooked up to an outside rig? Noise. Loud! Noise increasing with higher motor rpm increase as I can only guess.
I went outside and a few of my neighbors were already outside. Upset like me since we get up early for work (myself, 4 am and couldn't go back to sleep). We didn't want to approach however was causing this loud noise as to avoid a conflict, but a few of us were p...d!
We decided to calling the Sheriff's office but by the time we went back in the noise was dying off so we didn't . Lasted about a good half hour.
Again, love Wendy's, the food, family values and philanthropy behind the organization.
Just some respect toward neighbors (customers), communication to vendors/contractors about after hours noise and common sense.
Hope this can be investigated and resolved without further community action. Thank you for your time.
Have a great day.

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12:48 pm EST
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Wendy’s wendy’s mansfield ma wait time

I tried running through the Wendy's drive through on a slow Sunday night, the parking lot was fairly empty and here was only one car in the drive through in front of me I waited over 10 minutes with one car in front of us then sat at the speaker a couple minutes to place the order and a few more at the payment window for our food, it was a Sunday night and the store was not busy! I Arrived at 5:01 and didn't leave till 5:27 almost half an hour later!

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3:23 pm EST

Wendy’s lady at the window

1/4/18. 3:30 p.m. I waited 9 mins just for my order to be taking at the Wendy's on Simpsonferry Rd, Camp hill, Pa. At the window, the lady tells me my card is expired. I show her the expiration date is 12/2025. And ask for her to try again. Then she tells me, my card doesn't exist! Wow! Needless to say, i left with my family and went up the street to Burger King. Paid with the same card and did not have an issuse at all. Wendy's will NEVER get any business from me again. That was just ridiculous!

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3:21 pm EST

Wendy’s lady at the window

1/4/18. 3:30 p.m. I waited 9 mins just for my order to be taking at the Wendy's on Simpsonferry Rd, Camp hill, Pa. At the window, the lady tells me my card is expired. I show her the expiration date is 12/2025. And ask for her to try again. Then she tells me, my card doesn't exist! Wow! Needless to say, i left with my family and went up the street to Burger King. Paid with the same card and did not have an issuse at all. Wendy's will NEVER get any business from me again. That was just ridiculous!

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K
3:12 pm EST

Wendy’s whomever I was speaking with on the phone

I have put in a application a month ago so I called to check on the status of my application, because every time I call there is a excuse as to why I cant speak with the hiring manager. I said "hey is your hiring manager in". She then responded "no", I then asked "do you know when she'll be there". She said "look I dont know" I told her that she was rude and very unprofessional. She said "haha thats why you not working here now" and hung up.! I called back and asked to speak with the manager she then said "I am the manager little girl".

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S
10:49 am EST

Wendy’s 1 burger

Hello,
My expience to a Wendy's in Salem, Va on 12/23/17.
My husband & I stopped there our way to spend Christmas with my daughter & some family members SC.
I ordered 1 very simple burger with Just ketchup on it. When I was eating it, I thought it wasn't very good, but I thought it was the ketchup. It was very thin & watery. Anyway; we continued our trip & by the time I arrived until We left 5 days later. I was so ill! I had gotten food poisoning from your shops burger. I had a soda & fries to go with my burger but couldn't eat them. I mean to tell you I was sick for two to three days is an understatement!
I had never in my life had things coming from both ends before. This went on for a total of 3-4 days, I totally missed Christmas with my family from SC. I. did Not get to spend any time with my daughter on that trip. I hadn't finished shopping for anyone there because I was to sick to get my head off the pillow! I am telling you all this because, I would not wish what I went through on anyone! If you need to do a clean sweep of that restaurant, do it! NO ONE should ever go through what I did..

Susan
17 Hilltop Ln
Neville, Pa. 17241

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J
6:53 pm EST
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Wendy’s fries, chicken sandwich, jr burger, bad experience

I ordered 2 value fries, 6 chicken patty sandwiches with 2 adding tomatoes and 3 Jr cheeseburgers with 1 mayo lett and tomatoe only.. I was told by manager Jesus at the College Station Wendy's to pull around cause they are dropping "fresh". While waiting 20/25min our food finally was done.. I received cold, hard as rocks fries, all 3 burgers were all the way (which was wrong) and cold... there was no tomatoes on the 2 chicken patty sandwiches.. my husband went in 2 times to try to get things fixed and we received new chicken patty sandwiches with which the bun was HARD.. they did give us fresh fries though. I love Wendy's but my experience with them tonight was absolutely bad.. not happy at all.. I can be emailed at [protected]@yahoo.com

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pobarjenkins
Minneapolis, US
Dec 31, 2017 4:57 am EST
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This website is not directly affiliated with Wendy's. You will want to contact them directly.

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10:52 pm EST
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Wendy’s customer service

(10195 34th Ave NW, Edmonton, AB T6E 6J8, Canada) I work close by so I often go here for my supper. The people are nice and the food is great. Unfortunately, today when I went, the door was locked and there was a sign on the door saying "Due to extreme cold, our dining room will be closed at 8pm. Come visit us at the window, Thanks"
This seems very counter to any logical response to extreme cold. I didn't bother checking if they would even serve me (a pedestrian) at the drive-thru window as it would still mean waiting out in the -31°C (-41° with wind chill) weather. I am furious and still cold because of this.
If I could get a free meal for my trouble I would much appreciate it.
Thanks,
Ben

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Mindjud1
, US
May 26, 2018 9:09 am EDT

Is this for real? Like come on now

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M
10:51 pm EST

Wendy’s food complaint

I ordered 2 cheese burger deluxes, one order of medium fries, one large fries, an order of chilli and a small drink.

I was so hungry, that I just took a bite without even realizing the fact that after that bite, how hard it was. The cheese burger buns were so hard and stale, that when I pinched at it, it crumbled. When I flicked at it, it sounded hollow. The order of large fries was filled to less than half the box of fries and the fries tasted old and stale.

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Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Contact Wendy’s customer service

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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