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I want my refund and I’ll never return again
I spoke with the manager James and after them getting my order wrong he proceeded to say that it isn't his employees job to provide customer service and he couldn't help. I was hung up on three times prior.
Read full review of Wendy’sFood
Food bot fresh cold 20 min waite to get cold food old food waste of time and my money Forest drive cola sc
Hygiene and COVID standards
You had a cook handling food without gloves. 2 mins prior to that she was talking on her personal cell phone while working the cash register again without gloves. Highly unprofessional. I decided to take a video and record other employees wearing gloves and following protocol. I feel like this is gross and highly inappropriate for the year of COVID.
Read full review of Wendy’sNever received my pay
I have worked the week of 12/7/20-12/13/20 and never received my pay on 12/21/20 as I was supposed to. Because of this I refuse to return to work because I can't work for free and pay my bills. How do I receive my money that is owed? Who must I contact? Management Said they emailed payroll but to no avail I'm guessing since no one speaks to me. I have tried...
Read full review of Wendy’sProduct
Went to the Wendy's in Albuquerque on 4800 Menaul on Saturday around 11:18 am. My husband and I ordered a #1 combo, #7 combo and a extra chicken sandwich. What we got was complete disappointment. Normally these are juicy and full of flavor. What we got was sandwiches with hard crispy buns, dry cardboard flavored meat and almost inedible chicken. So disappointing we will not be back.
Chocolate frostys
I buy frostys every week I bring them home and freeze them. The last 3 times I went they told me they had no chocolate. I paid for 24 key tags, I have been doing this for at least 4 years, can I get my money back for the key tags? I would like the frostys instead but I guess someone doesn't want to do their job. They tell me they have no chocolate or the machine is broken. Please reply
Read full review of Wendy’sI ordered a plain 1/4 single no cheese plain. I received a fully condimented burger with two. Jr. Patties instead of a single
The drive thru person seemed to rush me through my order and was kind of rude. I had a problem which went unresolved a few months ago and haven't returned since. I probably will not be stopping a third time. It was a Sunday and my choices were limited due to chick fil a being closed. It was Wendy's or McDonald's and I made the wrong choice again.
Online ordering
Pitiful online ordering. Do not need anything else. Sad!
Salty fries, cheeseburger like old rubber.
Went thru the pittsburgh bethel park wendy's on 12/3 at 630 order burger fries, they were so salty very salty not fresh! Jr cheeseburger was old like rubber. And not lettuce for any of the sandwich. Wth going on. And it was 2 meals that were awful.. Oh and when we paid they had no pennies no big deal just round it off.. Not hard anyways it was not good experience nor other times...
Read full review of Wendy’sPoor quality and drive thru attendants that seem to not understand english
We went through the drive through at our local Wendy's and ordered 2 numbers 3's spicy nugget meals and 2 number 5's spicy chicken sandwich meals one with a plain baked potato with sour cream and butter and one grilled chicken sandwich meal with a plain baked potato. We had to repeat the drinks we wanted 3 times and explain what size we wanted. We go to pay...
Entire service, food prep!
Sunday evening nov.29, 2020 stopped after shopping at walmart for dinner at the Wendy's on Grayson Rd. Harrisburg, PA. Around 6;45 p.m. The male who took my order had music playing and several girls laughing in the background! He was unable to take my order and after several attempts I just said "yes" to whatever he said. (I know their food is good;...
Read full review of Wendy’sService
I went to Wendy's last night and I only ordered a frosty. There was a young African American girl at drive thru window. She was rude, didn't give me receipt and had her mask below her nose. There were 2 other employees that had no mask at all. That's against what the governor ordered. This the 3rd time one of your employees, or in this case several...
Read full review of Wendy’sChili not available on 3 separate visits.
I have been to this location of Wendy's for chili on 3 separate occasions and they have not had any. The fist time was a couple of weeks ago. They told me the chili was cooking and Would be ready in 20 minutes or so. I waited 45 minutes and returned to the store. Still not ready. Left and came back 90 minutes later and still not ready and they then said...
Read full review of Wendy’sManagement
Managment at the wendys store in lexington ky at location 10910 is rude and horrible they treat young employees horrible, heard the one manager name jonathan threaten to smack them, this is so appauling, and the manager named brooke is no better she berated a young man in front of customers. They needed management training, I refuse to have to sit and wait...
Read full review of Wendy’sWrongful termination
7/21/2020 I was ex employee at wendy's 10 southwest end BLVD quakertown Pennsylvania 18951. We all had a manager meeting around 9:30am at this location general manager Tina was speaking at the time so I went outside. Then I notified 2 manager plus the district manager through a text message that i had emergency Later on in the evening I received a text...
Read full review of Wendy’sManager
Me and my wife went thur the drive -thur at wendys on Vann dr. in Jackson tn about 8:15pm someone took I order after we got to the window we waiting and waiting for our food we order 4 bigger bags the manager was real real mean she was hollering and cussing talking about she tired and she have stay at home with her baby.We gave her 100 dollar bill she told...
Read full review of Wendy’sThey still never paid me for the hours that I had worked for them
I was new at Wendy's it was only my second week and I was still getting used to everything. I was having to do drive through and fries and bag everything up when the fellow employees started making fun of me and being very rude to me. I wasn't feeling very well that day and I was sick to my stomach and my nose started bleeding, I asked my manager if I could...
Read full review of Wendy’sSevere Diarrhea for two days
I stopped by Wendys to grab a kids chicken nugget meal because I was starving and it was the only place around.. within 5 min after my first bite I had horrible stomach cramps, 60 minutes later the diarrhea started... and the next day it was still going... this is not the first time this gas happened there is definitely something in their food that makes me sick...
Customer Service/Employees Training
I certainly hope what happened to me this morning is not the NORM or this location wont last! I took the time to stop IN and try breakfast Let me set the scene...No One inside the store...I approach the counter and place my order...Lady said What can i get you When i told her she typed it in and walked away deceided she wanted to wait on the drive thru with great accuracy and concern then got exasperated with me when my card wasnt placed in at the appropriate time. She very rudely said Put it in! Back to the drive thru! Meanwhile 3 other employess, all with headsets were standing around... When i complained about the lousy service all 3 wanted to argue The tall black guy even rolled his eyes at me and swung his hand like OH WELL Then proceeded to explain to me she was handling both but my question was WHAT was everyone else doing? What they obviously wasnt taught is...CUSTOMERS ARE THE REASON THEY HAVE A JOB AND WENDYS ISNT THE ONLY PLACE TO GET BREAKFAST...The manager of Burger King who was in the parking lot when i pulled outta Wendys and straight into Burger King, He asked Why, what happened? When I told him he not only shook his head HE GAVE ME FREE BREAKFAST TO EARN MY BUSINESS and stated that his employees have went across the street only to be treated equally as rude. In closing you have a lousy crew there Whoever has trained these people needs to reevaluate their progress...Luckily for Wendys, Im not a SECRET SHOPPER but I am a consumer who will not return especially if i dont get a response i will only assume that corporate condones such behavior. I can be reached at [protected]@yahoo.com . My name is Lilly I look forward to a response.
My food quality
I have pictures I would like to show you. @745pm I went to drive thru 1st I wasnt allowed to make 2 orders from same car...even though no one was in line...anyway I order lg fish meal.. It had to be sitting there for hours.. No fish left inside and hard as a rock and on verge of being burnt...how they could of served it...fries under done ...raw I did not have time to take it back before I went to work so I am dinner less
About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
Wendy’s Customer Reviews Overview
Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.
Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.
Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
Most discussed Wendy’s complaints
uncooked chicken and cold friesRecent comments about Wendy’s company
Working at Wendy's 12121 did not get pay check and managers and employees smoke weed in building and outside on the clock
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