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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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4:40 pm EST
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Wells Fargo customer service / payment to account

As a customer who had previously been very happy with Wells Fargo, and had used the card for many years, I was disheartened by what occurred on Monday, November 12, 2018.

After scheduling a payment on Wells Fargo website, I realized the payment date was not correct. I wanted to edit the Payment for the due date of December 8th but the site did not provide that option. When I contacted Wells Fargo they gave me incorrect information, telling me they would correct the date. At the end of the 2 hour conversation, nobody had helped, and the payment ended up going through the next day though they told me it would be corrected.

I was stunned by their misinformation and failure to rectify and actually correct the situation. They provided inaccurate information to me for 2 hours and never resolved the situation.

Thank You.

Jennifer

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MegK
, US
Nov 25, 2018 4:44 pm EST

I hate fraud protection at WF. I took my son to Robin Hood near home and then they shut my card off because the stalkerish bank didn't think I'd go. Yet I had some unknown charges, let them know, asked what to do but I got nothing. Customer service at fraud prevention literally shared limited "sorry that sucks" and wouldn't take info to help with charges I did not authorize. I wasn't even able to get into my account over the phone to fix anything. I am going through chemo a second time, have told WF for years that I am disabled yet they fail to listen. I have went to the bank regarding the phone password which I did NOT have one, according to the banker at WF, which makes the whole "verbal password" situation horrible plus I can barely remember what day and time it is let alone a password I do not know and do not remember being given ever. WF left me on a business trip without access to my card or account and I was trying to get money out for a cab and stuff before flying out. I was sobbing and screaming in my phone at WF. They had someone cut my card, saying I must not be ME, considering I was staying in a hotel in CA for a week and lived in Midwest. Stupid me for not asking my stalkerish bank if I could go on trip. I guess i missed that info when I started banking with WF. Oh wait my bank is there is serve me and the money I place there not prevent me from using my money and leave me stuck while travelling. One of many issues with WF. I have a lot of not-so-nice choice words for Wells Fargo.

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8:58 am EST

Wells Fargo funds transfer to wells fargo - client fraud

Fraud company
- ewerton consulting and investments
- registered in fei/ein 47.4314379, l [protected],
- address at 20900 ne 30th ave, suite 200 aventura miami fl usa
- phone +[protected],
- emails: [protected]@hotmail.com;
- represented here by c.e. o mr. richard vairo santos

Description of incident
- we never received goods from ewerton consulting and have not refunded money back we believe we have been frauded, for purchase of the commodity white refined sugar, from origin brazil, please see inv attached

Money transferred funds to
- beneficiary: consulting and investments llc
- bank: wells fargo bank n a
- bank address: 420 montgomery, san francisco ca 94104 - usa
- amount: $38, 880.00 usd
- account number: [protected]
- bank swift code: wfbius6s

From southwest export group pty ltd
- bank: anz bank australia
- name: director - glen stephens
- email: glen. [protected]@southwestexport.com

Request refund
-demand refund and block all active accounts until payment received

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Hilario Baptista
, US
Dec 04, 2018 6:19 am EST

HB Commodities represents in Brazil Ewerton Consulting and informs anyone who may be interested that Ewerton has no contract of sale with the company that is making the complaint. He is a customer of another customer who did not make the full payment according to the INVOICE that was attached. I also inform that the amount paid by the minor was returned through a judicial deposit in Miami and is available to the client. The Contract was canceled due to non-fulfillment of the payment by the buyer and poor this reason the product was not shipped. Any additional information can be requested by contato@hbcommodities.com.br

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Enrique Bordoni
, US
Mar 27, 2021 8:56 am EDT

Hilario Baptista is another scammer. i pay to him u$s96.000 for chicken parts from Brazil to China and never appear and dont return the money. this money tru Wells Fargo, the same like Stephenson.

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hb commodities
São Paulo, BR
Dec 30, 2021 3:08 pm EST
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O reclamante nunca fez nenhum pagamento para HB Commodities. Se pagou, por favor, mostre o comprovante.

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5:47 pm EST

Wells Fargo foreign currency; poor telephonic customer service from an assistant branch manager

Called to discuss ordering turkish lira for an upcoming trip to turkey.in order to save $7.00 to have the currency mailed to me, I asked if I could order over the phone and pick-up in the bank. The la cañada, ca assistant branch manager told me I would be charged $7.00 whether or not the currency was mailed or I picked up the currency from the bank. Because I have order foreign currency before from wfb, I did not believe the abm about the charge; instead I requested to speak with her supervisor whereupon the abm hung up on me. Immediately, I called the number back and the phone rang, rang, rang and then I got a recording.

Wfb currently has a terrible reputation; despite that, I have been a customer for well over 15 years. One would think that an assistant branch manager would never be so rude to a longtime customer.

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7:23 pm EST
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Wells Fargo heloc and mortgage fraud

I was trying to get a heloc on my house and the process wasn't moving as expected and when I inquired about it I was told that because some of the information that was put on my original mortgage (which was with wells fargo and I still have it) was mistakenly entered and I can get the heloc process done. One of their executives called me after I complained to the highest level at wells fargo and that guy told me that they apologized for that and that they will review everything again to find out how it was possible that I got a mortgage loan back then with all that information mistakenly entered. Then you start questioning how the underwriting process works in this bank, how the privacy of the customers is protected and secured, how much time they need to find out these issues and so and so and so... At this point I am waiting for them to provide me with a response, after they run my credit, made me prepare all the required paperwork and everything else. This is extremely ridiculous and unprofessional for a banking institution.

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10:46 am EST
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Wells Fargo reordering checks

My mother, who is elderly, tried to reorder checks from inside her branch (on dallas hwy, in georgia). She has been a customer there for over 18 years, had proper identification and they know her. They told her they could not order the checks and she had to do it on line or over the phone. She does not own a computer and is hard of hearing. I attempted to assist her however, we were told that they could not help her even tough we gave them all the information. Wells fargo needs to get their act together and treat their customers better than this.

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6:23 pm EDT
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Wells Fargo safety deposit box - wells fargo stole my property and breached my confidentiality

On Saturday, September 15, 2018 I went to visit my safety deposit box in Santa Monica, CA. I've had this safety deposit box for decades originating with First Interstate Bank before Wells Fargo acquired them.

Upon my request to enter the vault I was notified that my signature card was not on file. I was then escorted over to a banker's desk. He looked up my information on the computer which showed my checking account, savings account and money market account but no safety deposit box account. He then got his manager. They took my two safety deposit box keys and entered the vault leaving me at the desk. Upon their return they advised me that the keys worked and they opened the safety deposit box but there was nothing in it. It was completely empty. Both of them suggested that I might have closed the box and simply didn't remember and I should go home and search for the legal documents I came to extract from the box.

Driving home I was unhappy with the way I was treated and went to another branch that I frequent in Los Angeles. A manager there was much more efficient and called the Wilshire branch immediately. She also started an internal investigation and gave me a reference number on the summary of my visit. Unfortunately, when I called the 800 number more than a week later that reference number was not one anyone else on the system could use and I had to start my story over again.

My safety deposit box has been on automatic payment with funds being transferred annually from my checking account. After calls on October 9, October 25 and October 30 I was informed by the manager of the Wilshire branch that Wells Fargo mailed me notification that my box was going to be drilled.

I informed this manager that I had never received any notification that my box was in default or that it was going to be drilled. I asked if she had a copy of my signature showing I received such a notice and I was told, "No, Wells Fargo does not require a signature before we take possession of your property. We just mail it regular mail."

I asked if the box was truly drilled how did both my keys still work? Wouldn't the lock have been changed? Broken? Drilled through? Her reply was that "they have their ways of doing this so the locks can still work."

She then notified me that if I want my property back I must pay a $135 box fee and the $150 drill fees.

I advised this manager that I wanted to dispute that and elevate this to the next level. To date, the issue is unresolved and I do not have my property back.

1. My box was on automatic payment. When and why did that stop?
2. Unbeknownst to me my box fell into default because someone, or some system at Wells Fargo had to have stopped the automatic payments because I certainly did not.
3. I never received any type of notification that my property was in jeopardy of being confiscated.
4. Wells Fargo exposed my personal and confidential information inside my safety deposit box to unauthorized personnel such as locksmiths, third party couriers and whoever else handles the removal and storage of personal property.
4. Wells Fargo will not release my property unless I pay the fees due when this was their error, not mine.

I've been a customer of Wells Fargo and Wells Fargo Advisors for a very long time and I'm shaken to be treated like this and shocked to think personal property inside a safety deposit box can be removed so easily without any evidence whatsoever that communication with a customer had taken place. Under no circumstances would I have put my own personal property in jeopardy for non-payment or any other reason.

Wells Fargo, you have shaken my confidence in your organization. You have stolen my property, breached my confidentiality and now you are holding my property hostage for fees.

I very much want a resolution to this and I want my property back and I'm not paying any fees to get back what is rightfully mine.

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3:33 pm EDT

Wells Fargo mortgage

I contacted a mortgage officer to inquire if someone with a chapter 7 bankruptcy less then 2 years old had a chance at getting a mortgage. The mortgage officer would not give me a clear cut answer and then said I had to file an application online in order for him to give me an answer. He ran my credit report which dropped my credit score by 12 points. He was supposed to just let me know if I had a chance at getting a mortgage. I even told him, I did not want to fill out paperwork or go through the mortgage process as it was a waste of time for both of us if he knew it was impossible. I then talked to another very reputable financial institute that said right away that all mortgage institutions operate by the federal guideline that no one can get a mortgage unless it has been charged off for 2 years. They said wells fargo knows this and they should have never ran my credit or asked me to fill out an application. I then simply asked wells fargo to give me a dispute letter to turn into the credit bureau to get the hard inquiry off my credit report as I have been working on my credit score. They said no one bent my arm behind my back to force me to fill out the application and literally would not listen to my side of what happened. The rep actually talked over me and got very disrespectful stating it was not Wells Fargo problem and absolutely would not give me the letter. It is clear Wells Fargo does not care about customers.

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2:44 pm EDT
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Wells Fargo I am complaining about a personal account

We have had this bank for the past three years since moving here and it has been a horrible experience we have had incorrect balances, which incurred overdrafts fees incorrect transactions and missing money and when speaking with customer service no valid reason just a run around transactions are being held on purpose to create incorrect balances to create overdrafts I will never do business again with Wells Fargo and I will make sure I inform everyone about this bank

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Suzanne111
, US
Nov 04, 2018 10:43 am EST
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My mother, who is elderly, tried to reorder checks from inside her branch (on Dallas Hwy, in Georgia). She has been a customer there for over 18 years, had proper identification and they know her. They told her they could not order the checks and she had to do it on line or over the phone. She does not own a computer and is hard of hearing. I attempted to assist her however, we were told that they could not help her even tough we gave them all the information. Wells Fargo needs to get their act together and treat their customers better than this.

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11:01 am EDT

Wells Fargo please teach your id about different id must be submitted to immigration the us not to their friends

please an the english consuakte or difent ocnulate fr thei copy granted by us army and immigraton sevice thri diffeent gvt id form and formatting bofre stealing and saying its fake [protected] fl

my aprents wre the royal french ireland colonit form mom said rd empire father please get educated for now i waned them dead for using my bank account to feed themdseves

then he published in the Internet i lost all my cards

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Update by natasha barbie kuddack
Oct 30, 2018 11:06 am EDT

ypu have idot employee they condier briti paper fake to match green card

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4:18 pm EDT
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Wells Fargo services

I have been going to this bank in forked river for 20 years. This is the 3rd time I had to deal with a teller that was absolutely terrible to talk to. Her name is Jennifer. She was on her phone the entire time I was trying to get cash back. I put my debt card in the machine and was practically yelled at to remove it by the teller. I received my cash but was never asked how I want it back she just gave to me. I wanted my cash back a certain with an envelope and receipt. I was surprised I even received my cash since she was so busy on her phone the entire time. I can't understand how they would have an employee like this even working for a company thats trying to get its reputation back. Due to all the issues going on with the bank. This branch is located in Forked River near the Shop Rite.

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5:25 am EDT

Wells Fargo opening an account

I visited Wells Fargo to open a bank account. What I had thought would be a quick and pleasant experience, turned out to be a long and shady one. I was helped by Teresa, who was initially charming and kind but that's where the good ended. She kept overselling the bank and their features, which later on I thought was more of a distraction. She had put in my SS details and other details several times on the computer saying that it asked for it Multiple times. After waiting for about 25 minutes, I was relieved to know that it was finally time to sign and leave when she opened the welcome kit. She then said that her computer had crashed and she had to redo the whole thing over again, which took another 20-25 min. When it finally came time to sign for the second time, she made me sign the same document twice, once on the electronic board, and once on a paper. She had also opened another welcome kit and left the old one out. The whole thing seemed shady and suspicious so I had asked her to destroy the old welcome kit with the cards and cheques, which she did hesitantly after writing down the details. She had claimed that she had to write these details down in case there was a review of what went down. This could have been just an unfortunate incident, where the computer had broken down. None the less, With the recent scandals with Wells Fargo involved and this being a small town I doubt that they haven't gotten anyone else. When I Called Wells Fargo to complaint, they had escalated my call twice where I had to repeat my whole story. I waited for 10 minutes while they said they were transferring my call to the executive office. At this point, I was on the phone for about 50 minutes and had run out of patience.

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2:10 pm EDT

Wells Fargo escrow

Wells Fargo sent an Escrow Statement on September 10. In "Part 4" they use actual and estimated payments to project the Oct 2018 Escrow account balance. However, while Nov 2017 through Aug 2018 have actual payments and Oct 2018 has an estimated payment, Sept 2017 has $0. So their ending 2018 balance calculation is using 11 instead of 12 payments.

When I called them about it, they said that is because I pay a couple days early, so they hadn't received any $ in the month of September. I pointed out that they WILL be receiving October's payment at the end of September and November's payment at the end of October and so the estimate should be based on 12 payments, not 11. They disagreed.

I complained to the CFPB. Wells Fargo responded by saying they had received $ in September, but now could not estimate the October $. I pointed out that they had ALREADY estimated the October $. But they said they were now unable to estimate October and were sticking with the original analysis.

Seems like a scam to me. Take an extra escrow payment from a few thousand mortgage loans and you get a reasonable sum of interest free money to invest.

Anyone else in this same boat?

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Jefferey Peterson
, US
Jan 15, 2019 9:52 am EST

So yes, you are in the same boat with thousands of people who don't know how to read numbers.

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Jefferey Peterson
, US
Jan 15, 2019 9:38 am EST

Your month before, on the document, would have two escrow payments in the calculation, as obviously, you paid two monthly payments, (with escrow) in the month before the month with the $0.00. I get this call every. single. day. People just don't use their brains.

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11:38 am EDT

Wells Fargo they decided to close my account instead of helping me

I called Wells Fargo 5 times to see if they can help me to wave the ovedruft fee. Every person was so careless. They said that they cannot help me. I said that I never dispute charges like a lot of people do and I never complain. Every family member has multiple account with Wells Fargo and we always pay everything on time and it's the only bank we use. I told them if they can't help me I will close my account. In a very careless way they agreed. Now imagine how much money use lose refusing to refund $35.00 overdraft fee... and I am going to close every account with you and my relatives accounts too... Hanna Shakhnazaran

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Buckinghnt
, US
Oct 30, 2018 11:09 pm EDT

Log into FB and go to the “I Hate Wells Fargo” Page with the red banner that says Wells Fargo Screwed Me - they’re setting up a coalition and movement that will be announced next Saturday, November 3rd at 3pm Central time. They need as many people as possible to take part so if you know others who’ve been negatively affected by WF, share the post on your FB page!

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5:27 pm EDT

Wells Fargo 3rd request to customer grievance case (1 year old) on elder fraud case. no resolution or final findings in writing.

3rd Request (10/22/18 today) I am a 15 year Wells Fargo Bank elderly customer. 1st request email 8/14/18, 2nd request email 9/19/18. No Response on my customer request. I want my Grievance case final findings in writing. This is not a request. I am demanding this report. Almost 1 year since I reported this fraud activity at the Meadowood Wells Fargo bank in Reno NV. on 10/27/17. Still missing over $45, 000.00 from my retirement account and no resolution or information on this crime against me. I filed this Grievance on 11/17/17 with your office. Who do I need speak with to escalate this matter? I want this information immediately. I WANT A Direct case manager, Direct phone#, and Direct email to contact. Your grievance process has failed and non existent . You have not communicated with me directly to resolve this matter and ignored my Elder customer fraud crime. 3rd and last request on my following items mentioned in this letter below.
Customer Correspondence
MAC D1108-030
1525 West WT Harris Boulevard
Charlotte, NC 28262
[protected]@wellsfargo.com

8/9/2018

Dear E, Bush Case# [protected]

I reviewed your letter on July 27th 2018 stating that your research is findings is completed. I am the account holder and do not need a POA or any other document to get my questions answered as a elder customer of the bank. I feel the bank has taken advantage of my age of 83 to dismiss and avoid working with me to solve this 9 month Wells Fargo fraud crime problem of my missing over $45, 000.00 from my high yield retirement account.

Over 100 unauthorized ATM withdrawals have been made at Reno and sparks Wells Fargo banks and businesses.
over 18 months. I have sent numerous emails through my official email address [protected]@sbcglobal.net the past 9 months.
I want your Research findings in writing. I am tired of hearing your bank employees, customer service (Wellsfargo.com) and Customer correspondence say We have a right, we can do it anytime we like, we don't have to explain, ... Well not anymore. I have listed all my legitimate requests and complaints that have been unanswered and ignored in all my email letters to Wells Fargo Customer correspondence (10-27-17 to 10-22-18).

Here is a list of these Items we need included as a additional request of your findings. I can personally pick up your findings letter at any local Reno branch (except for Meadowood branch). We do not want to speak with your random Banker by walking into a branch. This is a 11 month serious fraud crime against in which I was mistreated and abused. Wells Fargo has failed to Case manager this complaint with a single source for us to work with. This is why we are asking use your internal resources and business oversight groups to answer these following questions: (as far as I am concerned your research is not complete until these questions are answered)

Fraud case of over $45, 000.00 saving account missing funds reported to the Wells Fargo Meadowood Branch in Reno Nevada on 10-27-17.

1. Why did the Meadowood banker and Bank Manager refuse to investigate my Elder customer complaint of report of missing $45, 000.00 on my High Yield account. I want to know why ?

2. Why did the Meadowood banker and Bank Manager acknowledge and confirm the fraud activity of the $45, 000.00 on my High Yield account on October 27, 2017 and not issue a case # for my complaint in 9 months.I want the case#. I want to know why ?

3.Why was my family member removed from the my High yield retirement account. I approved his addition and personally requested this.The contract was agreed to by the banker and bank manager, submitted and completed, The Meadowood banker that we filed a grievance against verbally removes him with a phone call? I am the primary account, I did not approve this or sign for any removal changes to my High Yield Account savings account. As far as I'm concerned he is still on my High Yield account. All bank my account changes require my signature to add, change or remove. This is my money and my account. Wells Fargo violated this.

4. Why would the Meadowood banker and Bank Manager report this fraud crime to Reno social services and Reno Police(Report #18-5358) and not file a fraud report with Wells Fargo fraud division for over 11 months.I want to know why ?

5. Why did I have to file a Grievance case against Wells Fargo Meadowood banker and Bank Manager on 11-17-17 to have Wells Fargo review my Reported complaint. I want to know why.

6. Why was the checking account placed on "All Debit Block" hold 11-20-17 to 12-5-17 with out ever notifying account holders (Albert Juarez and Rosalba Rendon). No letters or, emails to acknowledge the account hold or reason fro the hold. I want to know why.?

7. Why was the checking account placed on "All Debit Block" hold 11-20-17 to 12-5-17 that was not reported as having any Fraud activity by me. I only reported the High Yield account. I want to know why?

8. Why did Wells Fargo allow the Meadowood banker and Bank Manager to order the "All Debit Block" hold 11-20-17 to 12-5-17 on the checking account. We filed a grievance against them on 11-17-17. Why 3 days later, a checking account hold on my care funds?I feel this was retribution from the bank employees for my grievance filing. I want to know why? very obvious.

9. Why did Wells Fargo allow a employee that we filed a grievance against to meddle with our checking and saving account. What is your grievance policy on this? I want to know why?

10. Why did Wells Fargo deny payments from my Wells Fargo checking account to Auto pay my Phone, Water, gas, and electric companies (AT&T TMWW and Nevada Energy) in November 2017 and December 2017. I want to know why. I received shut down notices. This is how I was notified of the checking account hold. Why did I have to find out this way?

11. Why did Wells Fargo never acknowledge or payback the fees for the non payment for utility companies bank fees ($35.00 per company) late fees and notify the utility companies that discontinued the bank auto pay program. No apology letter or explanation.I want to know why.

12. Why were we told by Wells Fargo executive cased manager (www.wellsfargo.com) on 1/22/18 phone conversation on (1/19/18 filed case #3557795 on the checking account hold). We were told that they could not explain "Due to Security reasons". What security reasons ? I want to know why you stopped my care funds and paying my utility companies? My Auto payments were discontinued. You placed me in a dangerous situation. NO PHONE, NO HEAT, NO WATER, NO ELECTRICITY, NO FUNDS FOR FOOD, ON THANKSGIVING DAY? WHY?

13. I visited a Wells Fargo branch Reno downtown on 5/17/18. I spoke with the Banker and phone conversation call with leisure team representative for about 45 minutes. I was given no details or status of my Fraud case reported 10-27-17. This type of Resolution does not work. Your banks are uninformed of my Fraud Case from 9 months with no resolution.

14. Why did your security software not red flag these over 150 unauthorized ATM of maximum daily amount withdrawals transactions from my 1771 savings account for 18 months on this fraud activity. I have had this Wells Fargo saving account for over 15 years, I never did these kind of transactions from this account. There was a immediate trend change. Why was this not red flag or initiate a account hold? How can I be assured this would not happen again from protecting my funds.? I want to know why?

15. Why have my missing Funds of over $45, 000.00 have not been returned to my Wells Fargo High yield retirement account in over 9 months. Why is it not returned? Who took my money?, How did this happen?What is your policy on returning Fraud missing funds? Never received a letter or explanation on this. Copy of my bank contract based on fraud or customer compliant explanation?

16. Why did Wells Fargo Bank deny me a Debit ATM card for over 9 months since I reported my fraud case of missing over $45, 000.00 on 10-27-17. I have been requesting this for 9 months. I want to know why. I need my Debit ATM card for my care.

17. How do I access my funds electronically for my medical appointment/billings, shopping, emergencies or pay for my non paid utility companies that threaten to shutdown my services after the Wells Fargo account hold. Explain this, no other options for 11 months?

18. Your bank is abusive to elders and has no polices or business options for Seniors who report fraud complaints to your bank. Just cold hearted people with no feels who don't care about Seniors as customers. I have been the victim of this crime and your Wells Fargo bank has treated me like the criminal. I lost over $45, 000.00 to this criminal act. The bank refuses to reinstate my needed care funds and future retirement funds.This is my money. This problem has weighed heavy on my health as each month passed with no resolution. Don't you have photo's or videos of this person who came to your bank ATM's and stole my money. 9 months and non resolution? I am the only person penalized by Wells Fargo bank for this crime the past 9 months. YOUR ELDER CUSTOMER THAT REPORTED A CRIME 9 MONTHS AGO TO YOUR BANK IN RENO.

19. Please address Rosalba Rendon as recipient in your final findings letter for me to pick up. I am the customer that has been sending you emails with my customer name for 11 months. Why have you failed to address me as the customer in this grievance case I filed on 11/17/17. I am old, but I am not Stupid. address me by name. Rosalba Rendon Wells Fargo Customer. I want answers, not excuses and empty explanations.Wells Fargo does not know how to handle fraud cases reported by Elder customers. 9 months of no resolution explains my point and complaint.

20. Why has this fraud case gone over 11 months on a Elder customer complaint to Wells Fargo. No case management or single communication source to work directly with on a serious and complicated unsolved case.
Wells Fargo has no process or business oversight in place to ensure customer satisfaction or customer care. They just ignored my case and wanted me to go away after 11 months of dragging on this case. Offered no solutions.

** All Items mentioned above can be supported by documents, emails and eyewitness accounts.**

In closing, I want these questions and answers explained in fine detail as part of your findings letters (20 items mentioned above).Please include contracts and Bank policy explanations or Grievance policy to customers or any other supporting Wells Fargo documents. I am requesting this in writing and I will come in to any Wells Fargo branch in Reno to get your final findings letter. If you refuse this request, let me know as soon as possible. I will send this letter to outside Elder protection (State and federal agencies) resources and request their assistance and services. I am requesting a contact and address of Wells Fargo corporate agency that would handle this type of complaint I will have these agencies send their letters to this Wells Fargo source. If you refuse to do this. Let me know by my personal email. [protected]@sbcglobal.net
1 year has passed, I am still missing $45, 000.00 from my retirement account and no resolution. I am a 83 year old elderly customer. I feel that I have been taken advantage of by Wells Fargo because of my age. This is discrimination.

Rosalba Rendon
(15 Year Wells Fargo High yield savings and Checking account customer account owner)

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3:52 pm EDT
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Wells Fargo wells fargo does not protect its customers financial information

On 9/28/2018 I overheard my neighbor's discussing my financial information. Their daughter, Latisha, is a teller at the Wells Fargo's, Kiln Creek, branch in Yorktown, Virginia. I knew immediately that their daughter, Latisha, had accessed my account without my permission. I filed three complaints with Wells Fargo. The first with customer service, which was closed after two days. The second with my local branch in Grafton, VA, and the third with Wells Fargo home office. Finally my complaint was referred to Ethics and a investigation was completed. The end result was the employee being coached, and no other information could be provided due to the employee's privacy. What about my "Privacy", my financial information being given out. With all of the identity theft and fraud in today's world, what about the customer. The teller, Latisha, is still employed at the branch after her unethical behavior. I will be closing all my accounts with Wells Fargo.

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6:01 pm EDT
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Wells Fargo payment not received

On August 31, 2018 I made a transfer of $200 from my Checking/Savings acct. to a friend through my phone with "Zelle" ; he immediately received a text confirmation from Bank of America which is the bank where he has his personal checking acct. but the money never went into his acct. I called WF to make the claim and my friend did the same with his bank. I received a letter from W.F. where they say it was not their mistake. I am really tired of talking to people who do not help me solve my problem and they do not return my money to my account. I have many years of having this account with Wells Fargo but I am very disappointed in the service they have and I am seriously thinking about closing my account.

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9:52 am EDT

Wells Fargo unhelpful/unwilling staff

I have an auto loan bill coming due. I like to pay a few days in advance just in case I run into problems such as the ones I've experienced this week.
I tried to enroll in online banking to make payments as easy as advertised. I was unable to enroll for an unknown reason and prompted to call a number on screen. When I called that number I gave the person the requested information (Social security number, account number, date of birth). They were able to bring up my account ( because they were able to verify me) but I was told that I couldn't enroll without going into a branch and updating my phone number.
I work at a different bank with the same hours, so that's not something that will work for me.
I was told that I couldn't be helped further but could pay my bill over the phone.
The number I called for the over-the-phone payment is an automated system that kept hanging up on me.
I call the customer service number the next day and experience the same issue.
I then call a local branch to see if I can someone to actually help me.
The woman that answered had a hard time understanding my request and kept telling me to call the number that was hanging up on me.
She spoke over me and told me I needed to call the auto loan department.
I was aware of the department I needed, but COULD NOT get to it. This was the entire purpose of the call.
She kept placing me on hold and then picking back up after a few minutes to see if I still wanted assistance.
When she finally agreed to transfer me to someone else, it was to the same number that had been disconnecting me to begin with.
I was disconnected almost immediately.
This call with the local branch lasted 34 minutes and ended with me being hung up on, which was the issue I was calling about in the first place.
Horribly frustrating experience.

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J
8:24 pm EDT

Wells Fargo loan

so far waited 38 days for any response ...non as of yet... called 44 times stayed on hold about 15 hours so far no one helps i emailed the presidents office 21 times
still no response... i sent real actual letters with return receipts and still no response... they stole my money without permission and now refuse to help me get back all the bounce fees and stop check fees due to their criminal act., , , ,

i was told it would take about 24 hours tops that was 37 days ago and i have to call daily to try to get my money...

someone needs to sue this place someone needs to have it shut down...

banks stealing money...opening up fake accounts... opening up investment accounts all without the owners knowledge or permission...

how are you still in business... i will write everyone congressman bbb consumer affairs facebook everyone

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Update by John Chirico
Oct 17, 2018 8:22 pm EDT

still nothing

Update by John Chirico
Oct 17, 2018 8:22 pm EDT

the presidents office said they are involved because i mentioned i have a lawyer... and yet 14 days and still nothing...

i hope there is another class action

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Jefferey Peterson
, US
Jan 15, 2019 5:02 pm EST

Good luck with that, guy ;)

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A
9:07 pm EDT

Wells Fargo billed for account that closed 2 years ago and impacted my credit and increase rates on mortgage

Retail credit card through wells fargo bank on behalf mattress firm. I never had a late payment and account was closed 2 years ago (in jan 2017).in june, 2018 I received a invoice for $2.65 under wells fargo. I had no clue what it was for but paid it because I am in the process of purchasing a home. A charge for $2.65 hit on my credit report as being several years late payment and negatively impacted my credit score by more than 50pts.

No one at wells fargo can access my account and I can no longer see it or have access to it (because it was closed years ago). I have placed a dispute with a credit agency and no one at wells fargo has been able to help me.

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10:34 am EDT

Wells Fargo unable to payoff car loan

Not that I think this will do anything but wfds has lost my payoff check twice now. I have been on the phone many times during the week for the last month to try and resolve this but they seem unable to find my check and deposit it to my account to I can be done with you. My name and account number is on the check how can you not find my account? The tellers have been unhelpful and anytime I ask for a manage they are "conveniently" away. This was supposed to be taken care of september and now you guys are calling me asking why I haven't made a payment! I did but your incompetent employees can't seem to deposit it into my account. I have proof of your company signing for the check both time. I have proof of you telling my new bank to send it to the wrong address. I will be reporting you to any and all agencies I can and if my credit report number drops I will be contacting a lawyer.

Find my check and deposit it to my account so I can be done with the worst company I have ever had to deal with.

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Wells Fargo contacts

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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