Wells Fargo
reviews and complaints

It's a long story but here goes on 07/28/2018 I made a 1000.00 payment with my loadable walmart card it was never posted as available credit I received a letter saying needed account proved I sent a fax of it and, went 75 miles to nearest wells Fargo bank proved it there was told it would be as available credit Monday 08/06/2018 never happened I made a second deposit same account for near 600 on 08/06/2018 not credited as of yet made 300 payment from my checking account still not posted I have called at least 10 times always a different reason I'm through with any wells Fargo accounts it is for Randy Evans 527 W Bayfield st washburn wi 54891 [protected] card account ending 0122

Wells Fargo bank allowed the Wi.Dept of Revenue to seize money from an elderly woman's Social Security check deposited into her bank account. This account is only used to pay her bills with the income from her social security. This woman had no money owed to the Wi. Dept. of Revenue for any reason! The Revenue Dept put a lien on her account and seized money for a matter that belonged to one of her children and wells fargo allowed the money to be taken out of her social security only account which was only in the elderly woman's name.

I had the worst experience to deal with Wells Fargo Bank. Most unthankful customer service. No value for customers only concerns with their own ways.
I had my business and personal account with this bank for last 12 years, but one wire transfer send by one client and later he denies for not paying, the bank closed my personal, business and credit card.
what kind of service you do? instead of saving your customer interest they have the most stupid statement by every individual customer service person that we can not give you the explanation for our refusal.

I had to file chapter 13 bankruptcy in 2014 because I fell behind in payments. I filed for a loan modification so I wouldn't have my house foreclosed on. After a month of them dragging their feet and asking me for the same paperwork repeatedly, I had to end up going to a lawyer to file bankruptcy as my foreclosure date was coming up. Now, 4 years later they keep upping my mortgage payment stating my escrow account is insufficient. With the bankruptcy payments I am paying on top of my mortgage payment there should not be any insufficiency in my escrow account. Not only do I believe they caused my foreclose due to dragging their feet and I having to save my house through bankruptcy, I also believe they are over charging me by constantly changing my payment amount. How do I get this issue remedied?

Yes was one of the many that was handle right on my home loan. And after 28 years in the home. They took it from me. And said I own double the amount I bought it for. And I think I was treated right at all. When they should been trying to fix they were foreclosing on the house. Today they say they own it. But don't even know how much land is with it and they have it on the market.

Fraudulent charges on my account since March even after getting a new card associated with Amazon. Today $119 charge! Amazon reports 10 accounts opened using my card! It seems that this has been an ongoing issue and obviously wells Fargo is doing NOTHING to solve the issue. I've filed fraudulent charge, I've contacted Amazon, I filed complaint with better business bureau, I've contacted our local news channel and tomorrow I will close my bank account that I have had for over 10 years!

I came to Davidson North Carolina to put in a water heater. The customer wrote me a check on Wells Fargo and when I took it to the branch in Davidson I was informed there would be a 7.50 charge and I explained to her that there is no Wells Fargo Bank anywhere near me. The closest one is an hour away. The service manager Tammy Manchester was very rude in explaining why I had to pay that. I explained that most all banks do that fee but waive it if there is no branches near where you are from and she said in a very snotty tone "I'm still providing you a check cashing service with you not having an account. Keep in mind I think it's ridiculous that banks charge a fee for a check written on their bank in the first place. I will do whatever necessary to get my 7.50 back. Already in the process of filing a complaint with multiple websites

My account was charged an overdraft fee due to the poor quality of your online banking system. My account should reflect he proper available balance so when I'm paying bills I am able to know if I have the funds available to pay them. I called your Cust service number and she acted like she didn't care at all. Totally dismissed me . Horrible. I have been with Wells Fargo for over five years and they used to be helpful but not anymore. If my business gave this kind of customer service I would shut down. All you care about is stealing money from your customers . Well you won't do that to me anymore. I'm done being nice. I'm filing a formal complaint with the BBB and calling the corporate end of WF immediately.

What happened to personal service? I got stuck here, USA, on my first visit since a year from working overseas, without vacation money and just need a simple $3000 loan for which I can pay off in 2 months not 12. Guaranteed in writing! I make $93, 000 annually, pay no federal taxes. Yes I've been divorced 3 times causing a 640 credit score. I have a mortgage through WF 5 years no missed payments. I do have collections less than $3000 from previous divorce. I have my house rented and receive $12000 annually. Total $2700 monthly bills, my take home is $6500 monthly! Stop letting computers make all your decisions. Why am I doing business with WF? I probably won't be in the future.

I have been trying to close my WF account for almost a week. Everything has cleared the account. Balance shows zero with nothing pending yet each 20 minute call through the phone system and customer service results in "sorry man, we can't close it today, you'll have to callback tomorrow." Even supervisor "Buck" said call back tomorrow. Why am I closing my account? Poor customer service over the past 2 years. Don't sign on for an account. They seem to purposely make it difficult to ever close it.

This has been the single most insulting, humiliating, offensive and illegal conduct which I have ever had at any banking institution in my 46 years of life. I was unable to safely operate my vehicle after the treatment of the teller "Jesus" and the supervisor that was the one who had called the police. The teller Jesus said that I needed to provide additional information to cash a Wells Fargo cashiers check, after I provided him with my valid state drivers liscence and additional identification, he called to verify the cashiers check successfully then he wanted my occupation phone number and my ssn# outload, I was concerned about providing additional information that was not being asked of other customers, after half an hour the bank manager called the police, they provided alternative facts, and the property police apologized to me.
The manager provided a Wikipedia page she printed out about need ssn#
This document was not WF POLICY, I was not making a deposit. I suffer from several severe medical disabilities and the uncalled aggravation of the teller and manager has caused a anxiety attack which leaves me with difficulties with communications after I have been treated like a criminal.
After I was worried that I had no medication, that branch was not able to even provide me with water.
Even the manager said that she was going to arrest me for trespassing.
In retrospect I am not proud of letting them get me so upset and I should have conducted my self better and just left the bank and gone elsewhere.
After I stepped back to try to let emotions cool, Jesus and the manager showed no desire to help me. In such disbelieve of what I was hearing I said I was goin to document this. I have 10 minutes of audio I would like you to hear.
Please let me know how I can provide this to you. If you prefer that I share the recording with social media and banking regulators instead, I reluctantly will provide the audio and video to the public to provide the consumer information that hopefully will be able to help help inform them that despite the efforts Wells Fargo PR campaign and that safeguarding the information of the customer is a idea and not representative of the behavior of Wells Fargo employees.
Mortified and humiliated by walking into the Salt Lake City 778 s Main Street branch 84101 I spent or 40 minutes of being treated like trash,
The 27, 000 dollar check was the first check of 100, 000.00 Wells Fargo will not see a penny. Please provide feedback and help me avoid going public, I really don't want additional shame by doing

Your online service and atm deposit technical difficulties should be brought to EVERY customers attention especially if the problem was already well known. NOW customers are depositing their paychecks, unknown to them that they wont be receiving their money and are now dealing with a problem that couldve been resolved with a simple email to the customers alerting them of the issue so said customer could've gone to a branch with tellers so they could appropriately deposited or recieved their money. This problem is completely Wells Fargo's fault and now a ton of people dont have their money when they need it. People have kids to feed and rent to pay. AGAIN this couldve been avoided if the customers were alerted of the issue. I'm extremely upset and about ready to switch banks. This issue is hopefully resolved quick. I think the customers deserve some sort of compensation for such an inconvenience that is completely Wells Fargo's fault.

So I bought Windows for my 1863 Victorian. Financed 18k. The window company was back and forth so it was put on a credit card. I paid it down to 15k and they changed my credit limit which of course maxed out my cc which of course raised my interest rate. Got it paid down to 12k and the same thing happened. Finally they closed my account which had a very bad effect on my credit. I was informed by a credit counselor not to make another payment until they reopen my account. I have never been late. Wtf are these people up to?

Hello I have been getting the runaround since May I was told through the state attorney's office that if I paid my May payment and June payment the day we returned $6, 600 those payments was returned back to me I was told that if I send over the new insurance information the difference in the money will be turned down to me week is being put off another week or two now I received a letter stating that it will be returned sometime in August this is not fair

I went into Wells Fargo today, excited to FINALLY pay off my student loan. The money was there in my account and I had been advised to let the bank know a large amount would be debited from my account. However I was informed by Wells Fargo that this amount exceeded my debit limit which they would not raise this one time for an amount that was clearly available in my account. Instead I was told to give the debt collector my routing and account number and they could pull the money that way. Unfortunately doing so would take time and therefore accumulate more interest and hassle when I was ready to pay my debt off now. I don't understand why Wells Fargo wouldn't want to help me get ahead. I was only trying to use my own money I wasn't asking for any kind of loan or credit I just wanted to use the money I had deposited in my account to pay a debt. This makes no sense to me.

My son and I visited the local Roseville branch four weeks ago so that he could get a debit card added to his account. The personal banker helped us and said he would get it in about 10 business days. I called the Wells Fargo personal banking number yesterday 7/22/18 and was told the local branch made an error and that the debit card request was not processed and told me to call the local branch.
I called the the local branch (2000 Douglas Blvd. Roseville CA [protected]) today 7/23/18 at about 4:10pm and spoke to Vadim who said he was the branch manager. He said that I need to call the personal banking number, I told him I already did and that they told me to call him. He said he would not help me. I asked him if he could look up the account and see what the issue was and he refused.
I have been with Wells Fargo for over 20 years and have many accounts including investment accounts and this is the worst service that I have ever received.
You may call me if you would like more details .
thank you
Angela Benzo
[protected]

Please speak to James Delgado the auditor. He is the second auditor on my account or case number, whichever

There are so many misleading promises, lies and ruses.

Account number [protected] then a case was established, case #[protected]

Here are attempts of communications.

E-mail to James Delgado:

Several e-mails with false sense of urgency or human decency.

Notes during phone calls and e-mail drafts

Tuesday, June 26, 2018 - 11:55AM
1. 11:53AM - [protected]; MLNVM (call back w/n 15 - 30 minutes)
2. 12:42PM - MLNVM (will call back)
3. 1:07PM - …1, 1, 1 + #; NMLNVM
4. 1:56PM - NMLNVM
5. Mr. Delgado stated 45 days from the seventh - making release date of July 23.

Research: Federal Trade Commission (FTC)1

Mr. Delgado,

Any resale of a repossessed vehicle must be conducted in a "commercially reasonable manner." In my opinion, Wells Fargo Dealer Services failure to resell car in a commercially reasonable manner will give me a claim against for damages.

I did not receive written notice selling of car. Nothing provided date, time, or location of car auction, if that was the disposition of the car.

Promptly provide documentation of requirements so I may present to an attorney.

Today, Tuesday, June 26, 2018 are so ordered, to relinquish all surplus funds within 24 hours.

Friday, July 6, 2018

Received letter dated 6/22/18 from Melissa Saenz-Williams.

Called; unable to LVM; CSR suggested I speak to the auditor on the account - I provided James Delgado name and extension number; verified nothing changed hands

Via Messenger:

1. I willfully surrendered my 2014 Ford Taurus. When Wells Fargo Dealer Services came for it, I provided the keys, manual, floor mats, both key fobs, I was accommodating.

That was April 16. I received a letter dated June 10 stating a credit balance of $2, 187.09. Thanks for providing your phone number, Paul. I'm sending this to my support team to be reviewed. They'll contact you to follow up once they've completed their research. ~Chris

2. To: Wells Fargo Dealer Services (WFDS) Customer Service Representative (CSR)

As clear and direct as possible, again I plead for resolution. Nearly 45 days since receiving the first WFDS form letter acknowledging a surplus from the disposition of a 2014 Ford Taurus I cannot comprehend such a travesty. Incredulous behavior to this matter, it is clear no concern except by myself.

This matter has been through several departments within WFDS indicates an inapt of basic communication between departments. To fathom this egregious practice is either legal or tolerated is distressing. Established 1852. Re-established 2018 - for whom, it certainly is not in this matter. Pretentious advertising, showing exaggerated extravagant, gaudy, and vulgar truths.

Please communicate within to rectify this well overlooked account. Spoke with a CSR from the office of the president was a waste of time. Clearly filled with unfathomable promises to which in my horror a senior representative from this office/department issued form letter dating July 6 as a resolution date. My attempt to contact this author appeared she did not exist within WFDS, making my telephone call a waste of time, energy and ultimately despairing.

Smoke and mirror tactics belong at a circus, a carnival, or sideshow, for laughs. I personally find no humor in the manner WFDS chooses to handle this matter. Made to be a spectacle disheartens my intensions for a quick simple resolution. I use more effort attempting to resolve matters than ever necessary and time has expired. Please resolve promptly or put forth the same level of effort.

When I had telephone service:

I made several calls. In one day alone I wasted 2 hours, two phone calls, a disconnect, I have had my share of Customer Service Representatives (CSR). I finally obtained the phone number to the office of the president. We talked he is aware of what I feel are inadequate CSR's.

I work for the IRS as a CSR and CSR instructor. I openly offered to reform the CSR's. It was a joke. Comments made where signs of inadequacy.

As James or I have a complete thread of e-mails to and from each other.

I called today and asked for deferment of payments for 2 months. I have great credit and have been paying ahead of schedule for over 4 yrs. As a loyal, goodpaying customer, I reached out to wells fargo dealership and after being on hold for 1 hr and getting transferred 10 times, they rejected me. Said I didn't qualify. Im having a hardship and they determined that they cant help me. so now, I wont be able to make the payments and my credit would be ruined. so why did I bother to pay extra and ahead of schedule all those years to a company that doesn't care about their customers ? They wouldn't give me any other options. just a sorry, have a nice day!
I will tell all my friends and family to stay clear of Wells Fargo from now on. because they only want to deal with perfect customers who never have a hardship.
what a disgrace.
He said his name was Danielle. but I don't believe him.
Patricia Seifert

I (David Nagel) co-signed a car loan for my Daughter (Britany Root) Account Number [protected]. When I applied for the loan (over the phone), I was told what the interest rate would be and the monthly payment, based on my credit rating (780+). When we went to sign the papers (I flew to Colorado) at a local Wells Fargo office, they stated that the interest rate is higher due to my credit rating, and so was my payment. They told me they use different criteria to come up with a credit rating and it is different from the Credit Bureau's. I asked the individual for the criteria and he could not provide it. I have been a customer of Wells Fargo for numerous years (Home Mortgage), and I feel that I was taken when I went to sign the papers. I did not complain earlier about this issue, but with all of the issues going on with Wells Fargo, I feel that I was taken advantage along with being deceived. I am requesting that this issue be looked into and adjustments made to the interest rate and monthly payment.

I would like to know why it is taking so long to get back our money from a money order that your business cashed in December 12 2017. The money order was for my mortgage payment and was stolen from a USPS outside mailbox and a name forged over our mortgage company name. It has put us in a bind because we are having to wait for almost a year for you to decide to send us our money back that was taken under guestionable circumstances. Western Union has told us that it would take between 90 to 120 days to hear something. It has been at least that long and we are becoming very frustrated and would like to have the process speed up so we can get our money back