Menu
Wells Fargo Customer Service Phone, Email, Contacts

Wells Fargo
reviews & complaints

www.wellsfargo.com
www.wellsfargo.com

Learn how the rating is calculated

4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Wells Fargo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wells Fargo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wells Fargo reviews & complaints 1753

Filter reviews by rating
5
5808 reviews
4
1 review
3
2 reviews
2
7 reviews
1
12 reviews
Sort by:

Newest Wells Fargo reviews & complaints

ComplaintsBoard
A
3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo repo with out notice

I bout my 2002 Acura rsx cost 12, 000 plus interest went at about total 16, 000 on august 8, 2007 now not even once they sent me a statement so I have a wells Fargo bank I have been paying 412.00 a month now calculating all that for 3 years total 14, 832 so ya I lost my job they repo my car so I call wells Fargo how I still owe them and they said 2, 800 so that moment I just got my income tax of 5000 so paid it all off and I got my car back . It was just last month they called my mom because she co-sign on my car but then I thought to my self I altready paid it off and they trying so sue my mom not knowing wats going on and today when I went to my garage to check something off my car but my car is no where to find so I called the police department and they said they repo my car... I now don't know what to do I have lot of important papers in my car too including unemployment.

Read full review of Wells Fargo
Update by Alexander Handang
Jun 24, 2011 1:36 am EDT

ok as of the last time they repo my car i paid over 14, 000 just estimate loan was 16, 000 now to get my car back i ask wells fargo how much i have left on my loan to pay it off she said 2, 800 now that cover down over 16, 000 that should paid the car off already now its been about a year sense all that has been done now with out notice to let me know atlest all of a sudden they towed i mean they repo my car now i am bothered with my work stress out where my car was and i called the wells fargo telling me i owe them "$17, 000" now you tell me whats wrong with thi

Update by Alexander Handang
Jun 23, 2011 10:51 pm EDT

well i paid the police wat ever it was police release and i paid the repo to thats besides the 2800 it was she said how much left to paid it off and thats wat she said and i immidiately went to western union and to get my car back now its almost a year now and they didnt let me know not even recieving my tittle now they said i owe over 17, 000 while the original value of the vihicle was 16, 000 with interest

Update by Alexander Handang
Jun 23, 2011 4:12 pm EDT

No they did not and I went to the bank where I made all the payment at and they have all the record but still they said ...the thing that bothers me is that my car is $12, 000 plus interest it's bout somewhere 16, 000 now when they called and harras my mom that they gonna sue her they said I owe them $17, 000 it's a bull ### scam is it! ?

Hide full review
ComplaintsBoard
A
10:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo won't refund the money from an automatic payment, after I paid in advance 5 months

I have a car loan with Wells FArgo Dealer Services and I have been paying extra for my down payment and in advance up to 5 months. This month I decided to cancel the automatic payment which was normally registered on the 17th of each month, and that's because we're taking a month long vacation and we need the cash to pay the bills that are coming up while we're gone (I don't get paid while gone). So I called WFDS on the 15th after I sent the request in via faxed and I talked with one of their representatives (I don't remember their name). He told me they will make sure the payment is going to be stopped in time before the 17th, made sure he put a urgency note on that but also said that he can not gurantee that it will nto go through as they need up to 72 hours heads up. Sure enough, not on the 17th, but on the 20th the payment is taken out of my bank account(which in my calculation is definitely over the 72 hours mark). So I call them on the 20th and I asked them why wasn't the automatic payment cancelled and why are the money take out of my account, after I have sent the faxed in (the confirmed they received that very day on the 15th) and I also talked with that representative to make sure the payment won't go thorough. This other guy I was talking with, Eric, apologized and made me write another letter and fax it to them requesting the funds to be transferred back to my bank account the same way they were withdrew and promised me that it wont take more than 24-48 hours for the procedure to take place. Here I am on the 22nd wondering how come the money haven't entered my account so I called them again. This time I spoke with Juliana which is giving me completely different information: the money will be credited back via check on the 27th! This, after I specifically asked the Eric guy which form will the refund be in because I wanted to make sure that it will be transferred electronically, since I will be out of the country on the 27th. It seems that all along I was feeding lies, starting with the first guy which told me that the automatic payment will be stopped in time, to the Eric guy promising me that the refund will be done electronically the same way it came out of the account and in no more than 24 to maximum 48 hours and now to this Juliana which is giving me a total different story! I got so fed up with their lies and lack of professionalism! I asked to talk with the manager, Bmit, and of course I was only transferred to the voice mail, without her giving me a number to call back to, in case it gets disconnected, and now I'm hoping for someone to call me back take care of this mess! I won't be in town to cash the stupid check on the 27th and I need the money this week, not next week! This is MY MONEY that I request back and I request them electronically the same way I have sent them! Why is it so FRUSTRATING and ANNOYING to deal with these people! I HAVE NEVER DEALT WITH SUCH A HORRIBLE COMPANY AND LACK OF RESPECT FOR THE CUSTOMER! BE AWARE WHEN YOU DECIDE TO GET A LOAN OF ANYTHING FOR THAT MATTER FROM WELLS FARGO DEALER SERVICES!

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
reefercat
, US
Jun 23, 2011 8:53 am EDT

"This month I decided to cancel the automatic payment which was normally registered on the 17th of each month, and that's because we're taking a month long vacation and we need the cash to pay the bills that are coming up while we're gone (I don't get paid while gone). So I called WFDS on the 15th"

You waited until the 15th to do this stop, when your payment is due on the 17th? That's ridiculous. How long have you had this vacay planned, that you didn't think of this prior to the 15th? Seriously lady, you are the kind of people that is FRUSTRATING! ANNOYING! hORRIBLE!

ComplaintsBoard
R
9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo bank originated debit

This bank has serious ethics issues. I would recommend them to NO ONE. I'll never do business with them again. I had a car loan, a savings account and a checking account with Wells Fargo bank. After falling a month behind on my car loan with this bank, due to unemployment, I made a large deposit to my account. Before I had a chance to pay my past due balance and before the deposit had even cleared, they debited my account for $850 and paid themselves, without authorization. While banks have a legal loophole to do this, it is a highly unethical business practice. I physically went down to my local branch and complained. The bank employees were truely embarrassed by the way their employer does business, but they could do nothing which would satisfy my complaint. It was out of their power to put the money back in my account. I did the only thing I could do. I closed my accounts. Then I called Wells Fargo Financial, and let them know, they would never have the opportunity to do this again, because they have permantly lost my business. I would recommend to anyone considering Wells Fargo as a banking partner to seek out another financial institution. Their own employees are embarrassed by the distasteful policies of their employer. My banker said he was considering employment elsewhere, because he has to live in this community.

Read full review of Wells Fargo and 3 comments
Hide full review
3 comments
Add a comment
Old Hippies Attic
Old Hippies Attic
Seattle, US
Jun 06, 2014 12:01 pm EDT

Can understand your feelings---but you did owe the bank. And should have been aware that they would take their owed due 1st chance possible. Even if you owed a private debt it would be the same. What WELLS FARGO is guilty of is the practice of paying out the largest amount due 1st-- NOT BUY WHEN THE DUE AMOUNT COMES IN. this mans if you have used your debit card to get small amounts like $3 even if there 10 or 20 debits they will take the large amount leaving your account to pay $35. [ think that is the current charge --each bank is different could be more in others] for every tiny amount you have paid out BEFORE you paid the big debit. This can lead to 100s OF DOLLARS IN DEBT! They were --or currently in court because of this--a class action lawsuit against them --by multiple people. This has happened before and banks are forced to return the monies they took. It can amount to MILLIONS OF DOLLARS. If they do it enough people that can be a huge profit.

SO----- no matter who you bank with always look at your statement--and if you see the larger amount that may have come in days later---go to the bank and demand they correct the billing so you only get maybe 1 or 2 charges.
Hopes this helps some one.

M
M
MissElvira
Los Angeles, US
Jun 21, 2011 11:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You put the money in the account, the account was with them. - you gave them THEIR money. Ethical problems? Do you expect WellsFargo to just give you a loan with nothing in return?

J
J
jbfirebird
nowhere, US
Jun 21, 2011 10:04 pm EDT

pfft, since when could it possibly be the consumers fault! thumbs up arch

ComplaintsBoard
D
1:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo incompetence

Working with client of Wells Fargo investment firm. Needed a simple form from them to help their client close their mortgage refinance. Instead of helping their client, they stonewalled causing the client to lose their loan. Beware of Sunny Landry in Las Vegas. The entire office is incompetant. Her assistant Jackie is a raging -----!

Stay away from these guys..there are too many hard working service oriented companies that want your business!

Read full review of Wells Fargo and 1 comment
Hide full review
1 comment
Add a comment
L
L
LindsayDW
Phoenix, US
Dec 03, 2010 8:57 pm EST

I recently went into this Wells Fargo branch to drop off a deposit for the company I work for. While in the bank, one of the tellers asked me why I have no account. I explained to her I had a debt with their company over 2 yrs ago when i was younger and last time I had opened an account they withdrew over $100 from my account without notice leaving me in dire straints financially for weeks. It took me a month to recover, I have a strict budget and savings plan. She told me with my permission she could review my account and find out how much I owe them in order to fix the debt and open a new account to set up direct deposit. So later that day I returned to the bank, and the tellers rushed to tell me the "good news". "You actually have a positive balance in a closed account! All we have to do is open you up a new account and you can withdraw the cash on Friday [I went in on a wednesday]" Keep in mind the whole 'We have to open you an account and then we can get you the money...' So I asked a few times before agreeing to anything that I did not owe them money. I even reitterated the fact that it didn't make sense to me, she ASSURED me there would be no problem, and that I DID NOT owe them money anymore! So I agree to let them set up the account, then i planned to withdraw the cash first thing on friday and then close the account again, because wells fargo has ALWAYS completely screwed me (pardon the lack of other word) SO sure enough Thursday I go into the bank and recieve $125 of the $325 they owed me. This morning [Friday] I go to check the balance, I had a horrible feeling it had happened AGAIN, and sure enough, $0 balance, and a withdrawal from Wells Fargo to compensate my OLD account which I owed money on.. HA. Knew it. Worst part is, that was my rent money. With no family to help me out, this is fantastic. Due to the NEGLIGENCE, selfishness, and INCOMPETENCE of the teller who ruined my month, my WELL BEING is now affected. So again, I was told BY a banker, NUMEROUS times, in fact, was ASSURED that I no longer owed Wells Fargo money, when I in fact did! Upon speaking with this teller, she sadly informed me theres nothing they can do. The money is gone. When I asked "So I am screwed?" Her reply was puppy dog eyes and no response... until I said "right?" and she replied yes.
Who else should I trust to know where my account stands other than a banker? And if they don't even have the ability to catch that I owe them money, something is very wrong. How could you possibly trust a BANK who can't tell if you OWE them MONEY! And why didn't she just give me the cash which they SHOULD HAVE DONE in the FIRST place, OH because she was too focused on her agenda of the commision for openeing a new account. Total B.S. Well, they know I work at a Law Firm, so they are in a for a nice little battle. If you want to be able to SLEEP at night with YOUR money in a bank, DO NOT use wells fargo. They obviousely are not competent to handle something so delicate.

ComplaintsBoard
C
5:45 pm EDT

Wells Fargo wells fargo is a disgrace

My wife and I decided to change our checking account from Wells Fargo. with no money in the account Wells Fargo continued to pay accounts such as LA Fitness and debit our account for NSF and contining NSF fees. After deducting over $300 in their fees and $200 dollars in payments from an account with zero funds available; they unilaterally decided to take the funds from our 27 year old son's account. He hasn't lived at home in years, works for himself and has his own finanacial obligations. They have a legal right to do this. It's remarkable. I don't care if the name is Clinton, Bush or Obama - the real ones running this country is money people. They are unethical, immoral and corrupt. Our politicians are nothing else but spokepersons for them. Wells Fargo is a disgrace.

Read full review of Wells Fargo
Hide full review
ComplaintsBoard
A
6:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo home loan

I was negotiating with WF Financial for close to 2 years, I paid the negotiated temporary payments well before due, I have pages of documented log entries of contacts with WF representatives for requests for new financials and updates and kept checking back and was told your loan is being reviewed and later, Loss Mitigation informed us that the Foreclosure department sold our home at an auction, I found out about the sale after the auction, I was not informed at any time they were auctioning the house I was living in and at no time was given any information they were auctioning the house or even any notice of their intent, as a matter fact I thought the negotiations were successful and the loan modification was done, since they had approved my second mortgage for modification! This should not be happening since I was negotiating in good faith with WF and having paid all payments they had asked for and every piece of information and financial documents WF requested for was sent to them, they kept asking for duplicates and paychecks and paystubs over and over again, I filled out all requested financial documents. But apparently this was on a tactic and their aim was never to honor their agreements.

The executive office representative or "specialist" told us they will check but never informed me of their findings, kept telling me they will get back to us next business day. Wellsfargo stole my home and sold it to another company who will flip it and make money on it; I lost my house that I owned for almost 9 years and worked very hard to keep it up and remodeled it with care. I know I am not the only one who has lost a home because of WF they seem to be doing this to others, I am hoping to spread the word so others don't fall for WF scams, so we'll see how that goes, but we are afraid for the next family that is told "don't worry your application is bring reviews" and ends up like me.

Read full review of Wells Fargo
Hide full review
ComplaintsBoard
H
6:20 pm EDT

Wells Fargo your practices are a disgrace to those of us who sincerely are trying to stay afloat in these times of financial hardship

I am pasting the letter that I am sending to the corporate office-office of the president: dear wells fargo bank, subject: overdraft fees and charges I just want to say that after 19 years of banking with you, first as a primerit bank customer then wells fargo bank, I never thought I would be leaving. I realize I am not leaving you under good terms, as for the past year we have experienced tremendous financial hardship and have managed as best as we could. Due to another bank's predatory lending practice our finances turned around very quickly. That case is in the hands of our attorney, (Info included) your bank is the straw that broke our backs. Because of your practice of $35.00 for each returned check and then a $5.00 daily overdraft charge, we are losing our automobile and our automobile insurance. Every time I turn around there is another overdraft, another returned check and on and on until I am nauseous. I have finally had it. I routinely, in the last several months, paid your fee for a direct deposit advance so I could attempt to maintain a positive balance. Earlier this month I even transferred in a $xxx deposit from our local bank, hoping to stave off more fees. Sadly, this was not to be. The us treasury deposited the $xxx into our account; you took out the $500.00 direct deposit advance plus your fee of $50.00, which I agree to so I don't dispute that, and I still end up with a negative balance! Today I called and spoke to a representative by the name of jefe (Sp?) who stated he would try to get "someone" to reverse some of the fees and charges so that I could have a positive account balance. I said that was fine, as I intended to do another direct deposit advance for another $500.00 so I could pay my car insurance and my car payment. He came back on the phone and advised me that, unfortunately, no fees would be waived and that was that. By this time I was literally crying while speaking to him, so I hung up and attempted to compose myself. I called back again and spoke with a young lady by the name of alex. I asked her where I could find the forms online to close my accounts. She advised me that with a negative balance I could not close my account (S). I told her that I was making the arrangements to have the xxx checks be diverted to another bank, so I wanted the forms for when that happened. She had to transfer me because she did not know where the forms were. By this time, I am getting upset all over again so I asked for a supervisor. I got transferred to nicole who first told me the account closure forms were not available online and I would have to close the accounts in writing by mail. That was fine by me, since I am closing them sometime after the may xxx deposit posts. She then found the form and walked me through finding it. I asked nicole if there was any way she could either unfreeze the account to allow me to do the direct deposit advance or waive some fees to put the account in the positive. Again, the answer was no, unless any could be disputed as a bank error. Well, there is actually a bank error. Why is it that if I have "auto pay" on wells fargo bank credit cards and your bank knows the funds are not in the account, do you still process the payment, then charge the $35.00 fee, and sometimes re-submit and charge again knowing the funds are not there? Why not send an e-mail stating that you are unable to make the payment because the account has insufficient funds? I realize that by now my business is worthless to you because of the negative account status and the non-payment of credit cards. It is not in our power to make money where there is none. It is not in our power to reverse our fortunes, either. And, I am sure you know that I am not the only dissatisfied wells fargo bank customer out there. Read / link removed / and you will see over 1300 complaints against wells fargo bank and their various entities. My complaint will be there as well. The tarp funds you received are in direct contrast to the way you treat your customers. For this reason, president barak obama is receiving a copy of this letter. The attorney general for the state of nevada is receiving a copy because that is where my accounts are located. The better business bureau is also getting a copy of this letter, as well as a complaint filed. For 19 of the past 20 years I have banked with you I have had very few problems, and a few that happened were of my own making. This past year has been a nightmare, both personally and with your bank. I can not say I will be sorry to part company with your institution. Your practices are a disgrace to those of us who sincerely are trying to stay afloat in these times of financial hardship. Being the victim of a predatory lender did not help. Your bank's lack of understanding does not help. I want to use money that is directly handed over to you to try to keep a positive account balance and yet you refuse the offer, as well as your $50.00 fee for the use of our money.

Read full review of Wells Fargo and 3 comments
Hide full review
3 comments
Add a comment
M
M
Madison-CRL
Durham, US
Jul 30, 2012 12:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Hintare! I read your comment. I work for a nonprofit national organization, the Center for Responsible Lending. We're looking for firsthand stories from borrowers who have had bank payday loans, and I would love to hear more about your experience with Wells Fargo direct deposit advance. You can submit a story on our website, responsiblelendingDOTorg, or contact me directly at madisonDOTswoffordATresponsiblelendingDOTorg or [protected]. Hope to hear from you!

R
R
Roy Herrera Jr
Weslaco, US
May 24, 2012 2:40 am EDT

My parents applied for a refinance home mortgage loan, they supplied all the information, then was told to have a survey& appraisal done, which cost them some money.Then Wells Fargo tells them they don't qualify financially, Wells Fargo has some incompetent people working in the mortgage department. Should they have not told them they did not qualify before they had the survey done? The loan officer told them there options on payments, which would be considerably lower then there current payment, and again they have never been late in 25 years, which they had refinanced years before for home improvements, then asked them to do the survey, should they have know that they qualified before the survey?

IrishChick
IrishChick
Meridian, US
Jun 10, 2011 9:30 pm EDT

I made it through the whole complaint. You can definitly send the letters and complaints to the attorney general and every internet site available, but I'm not sure how much luck you'll have with reaching the President himself.

ComplaintsBoard
J
2:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo illegal disbursal of checking account funds & fee charges that ensued

I am a student and am behind on my child support because of the loss of my job. Children services has placed a lien on my checking account instructing Wells Fargo to send any "Income" to them that got deposited into my checking account. After paying my tuition and board of 1 month, my financial aid office gave me a check for the net proceeds of my financial aid from the federal government. As a requirement of the agreement for this loan from the government, I am NOT permitted to use the funds for anything other than advancing my education, or it is considered a felony. When I deposited this money with Wells Fargo, I made this perfectly clear to the teller, who did nothing to earmark these funds as such. The fact is that Wells Fargo's system is not set up to prevent this chain of events from occurring. I was forced to undergo great stress in straightening out this neglect by Wells. First, my rent check bounced and I was threatened with eviction before I even took my first class. Talk about a rocky start! $35 bounced check charge from Wells as well as from my landlord. $70 total! In addition, a $5 processing charge from Wells for their trouble of sending the funds to Child Support. Now I'm at $75 loss! Next, I had to ask my brother to send a check to my landlord via overnight delivery service (another $20). All told, $95 of costs were incurred. This did not include my pain and suffering which included 1)major stress and fear of being kicked to the street before my first class even began 2) at least an hour of phone time talking with children services before they agreed to return my money (which by the way was the first time in history that they have done so...I feel blessed in that regard). 3) At least an hour waiting on hold and explaining the circumstances to Wells' legal department. After waiting a week for their response and getting none, I was forced to call again and escalate my anxiety to "supervisor" level. 4) Three failed attempts to reach the Branch Manager Julian Serna. I left two messages for him to call me in regards to these fees and he claims that he never received either of my messages. On my third attempt, I was placed on hold for 40 minutes before I gave up and proceeded to walk 1.5 miles to see him face to face (the legal department told me that I had to resolve my issue at the branch were the transaction took place...talk about passing the buck!). 5) After waiting for an hour and a half to see the branch manager (his appointment with the prior customer took an hour and a half!) and being the final customer of the day (the bank was closed by this point) he proceeded to invest about 90 seconds reviewing my case on his computer screen and stated that he didn't think Wells did a thing wrong and said "no credit of fees". That's all I got from him AFTER I explained all the hassle he had caused me, the lack of returned phone calls, etc. Do you think I felt like an important Wells Fargo customer at that point? I have never been more humiliated in my entire life! Having had some quality managerial/customer service training in my employment background, I proceeded to explain to Julian how a professional Branch Manager should have handled the situation. That lesson alone was worth $75 to him so now I was even a deeper state of loss to Wells, cause now I was training their employees for free! (sarcasm emphasized!)

Our corporate culture in America has decayed to such a pitiful level. I did not give up in my pursuit of recovering these fees, and ultimately recovered $35 so far. But why did it have to get to this level of bitterness? Wells is now $35 poorer and they STILL have someone that is bitter towards them and willing to pass negative judgement at every opportunity! When instead, if they had nipped it in the bud at the onset, they would have a happy customer. It seems that most large companies nowadays make it their policy to deny ALL claims initially so that a certain percentage of the complainers give up. They they make it extremely difficult for those that persist and another batch of victims give up. Finally for those dumb enough to never say never, they finally give in and provide a refund. (I had a very similar experience with UPS which damaged some merchandise and tried to say that the manufacturers original packaging wasn't sufficient enough to protect the goods) This protocol of claims denial is ludicrous. Corporate America had better wake up and begin paying attention to their customers and treating them with more respect or they will continue to waste advertising dollars trying to recruit new suckers instead of taking care of the customers they already have.

Read full review of Wells Fargo and 4 comments
Hide full review
4 comments
Add a comment
S
S
slynn1
Orange, US
Jul 06, 2013 2:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

What about your children your ex is supporting! I think it is sickening that [censored]s like you! You created your children and they are your responsibility! If you want to go to school, do it at night! You got what you deserve!

S
S
Sunshinerinker
Lakeland, US
Jun 11, 2011 3:55 am EDT

Yes they would have it is considered a change in circumstances

S
S
Sunshinerinker
Lakeland, US
Jun 11, 2011 3:46 am EDT

Your issue is not with the bank. They are bound by the court order and Child Support CAN do this and the bank HAS to send them everything.

You should take this up with child support. But I must also say that if you would have went to Child Support when you lost your job they would have went back to court and made an adjustment. And you could have been paying anything and likely this never would have happened.

IrishChick
IrishChick
Meridian, US
Jun 10, 2011 2:54 am EDT

Take what money you have in your account and change banks. Try a credit union or a more personnel bank. I have never done business with wells fargo but I see they have several complaints on the internet.

ComplaintsBoard
C
5:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo unauthorized charges

On recieving my bank statement 3rd May to 2nd June 2011, i notice i have two (2) unauthorized charges on my account, £37.54 and £1.25 both on 20th May 2011, this is a total unauthorized ammount of £38.79. i have been in touch with my bank and they are prepared to dispute the payment, they have advised me to get in touch with you giving you 21 days grace, they will begin persuing the unauthorized charge after 30 days if a refund is not forth coming.They can get in touch with me through my e-mail (in website box) address or phone as above.

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Jun 09, 2011 8:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Best to contac them direct they properly dont read this site and the complaint will not be passed on to them via this site.

ComplaintsBoard
G
5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo stupidity

This complaint is a warning to anyone who has a car loan with wells Fargo Dealer Services, I have had nothing but trouble with these people, they took over Wacovia Bank, where my car was originally financed, since the take over these idiots have showed me late 26 times, of which I have been 3 times and just like 32 days, they charge you for everything including extra car insurance and yes interest on top of the car insurance, It took me 4 hours on the phone to finally get this straightened out, only the insurance part, I had to go to Experian and dispute Wells Fargos report 3 times, and it has never been changed, it just shoes dispute between myself and lender I even have the amortization of my loan, and they still refuse to see the picture. This lender is a scam artist to the max, and I advise anyone to be very careful when choosing these people to do business with lucidly I only have 3 more payments to go then adios! I am also turning this company over to the Securities and Exchange Commission for fraud and damages. BE WARE OF WELLS FARGO DEALER SERVICES

Read full review of Wells Fargo
Hide full review
ComplaintsBoard
T
3:58 pm EDT

Wells Fargo scam

My wife and I decided to change our checking account away from Wells Fargo. When the automatic deposit stopped from company it didn't stop Wells Fargo (after getting a ton of Fed (aka our) money) from continuing to charge our account NSF fees and pay accounts like LA Fitness. After $300 in their fees and $200 in payments to accoun ts we were now paying from our checking acct at a new bank. They took their oney from our son. A 27 year old, living on his own with a job and his own bills . Wells Fargo claims that they are within their rights - wrong. They are crooks, corrupt and immoral. be careful/ if they are acting within the law; then we now know that Obama or not the lawmakers are in the pockets of Wells Fargo and all of their kind.

Read full review of Wells Fargo
Hide full review
ComplaintsBoard
D
4:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo private mortgage bankers with bankruptcies

In researching a potential refinance with Wells Fargo I was surprised to learn that this company would place mortgage bankers in Bankruptcy in a position to give financial advice...

https://www.wfhm.com/loans/steve-tahsler/index.page

http://www.canb.uscourts.gov/calendars/341/oak/hjelmeset/341-calendar-fred-hjelmeset-060311-oakland

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
12:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo fees for savings account

I've been a customer of Wells Fargo for over 20 years. I have a car loan, Visa card, checking account and savings account with them. This month they charged me for three excess activity fees, $10 each, for doing 9 balance transfers to and from my savings account. According to customer service the federal law is your only allowed 6 per month. I could go to the ATM and take money from my savings account every single day without being debited but using THEIR online service I was charged $30!

I guess Chase is now going to get all my business.

Read full review of Wells Fargo and 1 comment
Update by glenh2nd
Jun 09, 2011 4:33 pm EDT

Oh and thank you noone9999 for a real answer!

Update by glenh2nd
Jun 09, 2011 4:32 pm EDT

So everyone reads their contracts but me? What a bunch of BS.

Update by glenh2nd
Jun 03, 2011 7:46 pm EDT

I'm sure I was in formed some time in the last 20 years I've had the account about the fees. Do you read the entire contract when you sign up for something? Do you read the entire contract when you buy a car or purchase a house? No, I didn't think so.

Hide full review
1 comment
Add a comment
N
N
noone9999
La plat, US
Jun 03, 2011 4:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a Navy Federal Credit Union checking and savings account and they do the same thing. They say that it's some kind of federal regulation about withdrawling money too often from a savings account. So, to get around this idiocy I simply use two checking accounts and transfer money between them instead of between savings to checking.

ComplaintsBoard
J
9:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo overdraft protection transfers

It's the last day of the month and, at the end of the day, we end up with $14. and change in our checking account ...
Been retired from the military for 17 years now, so on the 1st of the month, every month for all of those 17 years, there's a direct deposit to our checking account. Also happens that we authorized our auto insurer to draft our payment for auto insurance on the 1st.
One would think 'no problem'.
Not so: the bank transfers funds from our savings account to our checking account (AND CHARGES A FEE) because the auto insurance draft is posted/debited on the East Coast before the direct deposit is credited on the West Coast.
When we called Wells Fargo customer service they vigorously supported this practice; even the supervisors.

"We're putting our customers first, not the calendar. We're beginning every discussion with what's best for our customers and our team members — focusing first not on the bottom line but the top line...Our first job is to understand our customers' financial objectives, their true financial needs, then offer them products and services to help satisfy those needs so they can be financially successful." ... President and CEO John Stumpf

The only thing missing from Mr Stumpf's comment is the slogan, 'Together we'll go far'.
Customer priorities are not about the success of a company--they care about what a company can do for them; it's a greedy slogan supported by greedy banking practices. It becomes obvious, regardless of rhetoric, that with practices similar to this overdraft protection transfer gimmick, Wells Fargo doesn't really care about its customers, only it's bottom line!

Read full review of Wells Fargo
Hide full review
ComplaintsBoard
J
5:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - posting debits late

I've noticed that every since Wells Fargo bought out Wachovia, their practice has changed for the worst as it relates to consumers. Wachovia used to post your debits to their website and flag it as pending. They would also deduct the pending amount from your balance, showing 2 balances; one without the pending debit and one with it. I've found that Well...

Read full review of Wells Fargo and 4 comments
ComplaintsBoard
P
6:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo loan modification denial

I'm a divorced woman who's managing to keep my head just above water. I get help from no one and all of my income comes from one job (that I'm grateful to have). My I initially got the loan from Wells Fargo they did not offer the consolidated loan, but told me I could re-fi later because it would be available in the near future. Well now that I desparately need the insurance & taxes included, as well as a reduction, I've been informed that I'm not "Default Imminent"! What do I have to do? What can I do? I don't want to lose my home, but I can't afford it like this.

Read full review of Wells Fargo
Hide full review
ComplaintsBoard
J
5:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo fraud and nondisclosure, false info and threat byy the bank to retaliate if I made this public

misrepresented many aspects of the loan and then outright lied about the terms and interest rates also I have tried to straighten this out many times and they have threatened retaliation on the part of the bank

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
4:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo reverse mortgage department dealings

My mother and brother both perished in a house fire in January of this year. My mother, unfortunately, had a reverse mortgage with Wells Fargo. I have just been appointed executor of her estate as her daughter and also resided at the residence where the fire occurred. I thought that I could talk to Wells Fargo about what happened and the loss of my mother and myhome, and discuss payment of my mom's loan. Wells Fargo was insensitive, argumentative and highly unprofessional and was threatening towards me. Shame on you and I feel sorry for anyone else who may have dealings with Wells Fargo.

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
J Barillone
Baltimore, US
Mar 30, 2012 5:30 pm EDT

I'm so sorry for you loss and all the problems. It isn't only Wells Fargo. Mine is a long story so I won't post it all, but I have run into a huge problem with Financial Freedom. My son was recently diagnosed with Stage 4 Lymphoma and we are being threatened with foreclosure right now even though I am legally the owner of the house because it was a life estate deed. I'm heartbroken and there is no one to help me.

ComplaintsBoard
T
2:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo foreclosure scam

I am interested in pursuing or joining a class actioin suit against wells fargo home mortgage. These are the facts.
1) wells fargo continually asked for additional paperwork (Equitable distribution, quit claim deed, etc) , then asked for clarity for the documentation they requested. Wells fargo asked for that the same documents be faxed on numberous occasions. Wells fargo asked for documents that exceeded investor guidelines.

2) an offer to buy, from a prequalified buyer, which was within 5k of assessed property value remained on the table for over 4 months, leading up to foreclosure.

3) a final request for postponement was denied by fannie mae because documentation didn't reach them in time to approve postponement per "invester" guidelines. Wells fargo failed to clearly state what was needed in a timely fashion. I was told that they needed a quit claim deed, which I supplied 3 months prior to foreclosure date. Seven days prior to foreclosure, wells fargo asked for a "recorded" copy of the quit claim deed. The following day I registered the deed and faxed a copy of the newly registered (Recorded) deed. They sent my information to the investor, and the short sale offer was denied along with the request for postponement because it wasn't within 10 days of the the foreclosure sale date. I responded promptly to each request and had my quit claim deed months before the scheduled sale date. I would have gladly supplied them with a recorded deed if it was requested. I contend that their negligence was deliberate.

[protected]@gmail.com

Read full review of Wells Fargo and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Sara B Good
Green Valley, US
Mar 07, 2015 8:01 am EST

I received a letter from WF stating that they would proceed with accelerated proceedings - foreclosure - if I did not pay them the 2 months of mortgage plus late fees by the middle of March 2015. I sent them about half though my banks bill pay and the rest was though a rep with WF over the phone. WF received the check from my bank but has been sitting on it - uncashed - for 2 weeks now. None of their service reps have any info on having received this and I strongly believe that this is WF way of holding the money and forcing me into the foreclosure process. I am trying to cancel the check with my bank but it will take 5 business days. This should be reported to the government. Shame on you WF

P
P
Pissed and Ready for War
Miami, US
Aug 21, 2012 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hear all of this going on but I have to ask where the heck is the government in all this, "For the people and by the people" yea right. For the politicians that invest with Well Fargo, along with multiple billionaire investors through out the globe. All the rest of the hard working family people, can go pound sand. I am dealing with these jerks as well since my wife I got laid off in 2009. I, as a courtesy, advised them of what had happened with our jobs in order to have them work with me and they offered me that same b.s. plan they offer everybody. Needless to say, I told them to send me the offer in writing so I may look it over and they did, eventually, 3 months later. Come to find out that what they where not going to charge in those 3 months was going to be asked for as 1 lump sum at the end of the 90 days (dumb ###), how is this going to help anyone in dyer straights. I finally came to an agreement with them to pay about $300 less than what I was currently paying at the time and the difference would be tacked on to the end of the contract, which would be extended. These payments did not last even 6 months before they jumped up again to almost the same thing I was paying originally. I called and asked for an explanation of the payments going up again and they said that this was not their problem, they said that they can't control Insurance rates or tax rates. So now I fell a month behind and when I went to make a payment they refused it. I spoke with their customer service and they told me I was 3 months late, I assured them that I wasn't and they said that I missed a payment in November of 2011. When I pulled my account statements from August 2011 through December 2011 I show a payment every month, some paid with late fees. So I explained to them once more that I was only 1 month in the hole and that I was willing to get the money from a friend for the 1 month I was behind and they said no, that they will only except the total amount for the 3 months or they would send my house to foreclosure, mind you, that even if that where true the payment I was originally making was not considered late until the 12th of the month and I was making it on the 8th because that's when my company paid me. Now I have to go to mediation for something that could have been resolved in a much easier manner by them accepting 2 months payments with the late fee and figuring out what happened with the Nov 2011 payment that they accepted. These guys are just trying to screw everyone out of their homes and put them out in the street. I have 4 kids and a wife and believe me if WF wants a fight I have one for them.

M
M
Mrs. Gantner
Lakewood, US
Jun 02, 2011 7:11 pm EDT

Go get em' we're trying to keep our home out of foreclosure but every time I called WF, each person told me a different story and nobody was on the same page so I wrote them a letter proposing a payment plan to catch the loan up within 45 days and they cashed the first payment, which I sent with the letter. I assumed since they cashed the payment, they would accept our payment arrangement but over a week after the fact they wired the money back to my account. My attorney claims she's never heard of that and found it hard to believe. I'm living one of the nightmares that I keep reading about. Something has to change.
Cheryl Gantner

ComplaintsBoard
M
10:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo auto opening e-mail's.

It's Saturday 1140 am, my Ex girlfriend had my Wells Fargo account numbers. I went to my nearest WF location and changed accounts. I emphasized; "I Don't Want ON-Line Banking!" I get home and I'll be damned but there are 4 e-mails in my in-box. "Hmmmm". I created a folder to stick them in, checked off the little green box, click "send" to new folder and the damn thing opened instead. Then I sent it to the folder with no problem. There are 3 remaining unopened Wells Fargo e-mails, , , , , , , , , . (Fluke?) Gotta see if it happens again. I clicked the box, found the folder and clicked send. It opened too. The 2 remaining mails did the same thing and needed to be opened before I could folder them.
Why is Wells Fargo so Hell Bent on getting into my computer? Are they developing software that they can use against us someday?

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wells Fargo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wells Fargo Customer Service. Initial Wells Fargo complaints should be directed to their team directly. You can find contact details for Wells Fargo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wells Fargo. Discuss the issues you have had with Wells Fargo and work with their customer service team to find a resolution.