Wells Fargo
reviews and complaints

Our mortgage was on forbearance due to COVID. It ended September 2021. I started working with a Home Preservation Specialist in October 2021 to bring the loan current. I made my October 2021 payment... and I made a November 2021 payment. At that point, I spoke to the Home Preservation Specialist again and he said that because we were in the process of a partial claim, that I did not need to make the November payment, as payments were to start in December 2021. He said the payment that I made for November would just go toward my December payment and advised that I not make a payment in December. In January, he randomly called me with an update on my partial claim. I asked him at that point if he could give me the exact amount of my payment, as I could not see anything recent when I logged into my Wells Fargo account. He told me my payment, and I was about $40 off from the payment I had made. He offered to take that payment over the phone... but then he asked me if I also wanted him to collect the December payment. I was confused and reminded him how he told me not to pay in December... he looked at his notes and agreed he told me that, but he said that the settlement department took the payment I had made and added it to the previous balance. He admitted it was different from what he told me, and said there was nothing he could do. He opened a case with the Executive Office on my behalf. I hadn't heard after a bit of time, so I reached out to him and he gave me the phone number. I got the run around multiple times before I was finally given the name of my Case Specialist. We spoke a few times, she had to extend the date twice, which spanned over 2 months. I stressed multiple times that I really wanted this to be worked fast, prior to the partial claim getting finalized; however, that didn't happen. She called me last week around 8:30pm to let me know that she had done everything she could, but the settlement department would not change anything. She said that the Home Preservation Specialist did say that he told me the wrong information, and that she had followed up with his manager who said they would provide him with additional training. In the end, she told me there was nothing they would do to resolve the issue. This is extra frustrating. This Home Preservation Specialist -never- gave me correct information. He told me to skip a payment, that steered me wrong. He also gave me the wrong payment information - he told me that the partial claim would bring me current on escrow and he gave me the lower payment, but the Case Specialist said that was not accurate and I owed the higher amount. He provided horrible customer service. He was supposed to be the person who was guiding me through this process; the source of truth. He gave me wrong information. I'm not even asking for a refund or a credit... I am simply asking for the amount that I paid to be put towards the current balance, not the previous balance... because as of now, it looks as if I am behind a payment. I do not want this affecting my negatively on my credit or for future mortgage payments. It is not fair that -everyone- at Wells Fargo agrees that I was given the wrong information, yet they are not willing to help resolve it. In the end, Wells Fargo will receive the money from me, whether it's now, in 5 days, 5 months, or 30 years. But to me, I don't have two payments to make at once at this point. I do not feel I am asking for anything ridiculous... just asking for the information that was told to me to be the accurate information that is carried out. I spoke to the Case Specialist last week for over an hour and really got nowhere. She agreed with everything I said and basically said that she couldn't get anyone else to budge. She had already closed my case before she had even talked to me, as she was calling to let me know that she sent a letter overnight... How do you close a case before you talk to the customer? She said she would open a new case. I called the next morning to see if I could get the new case number. That representative explained the new case number was not generated yet. I explained I wanted to speak to a supervisor, as I had already been waiting 2 months for a decision and I didn't want to wait another 2 months. The representative told me that this was a good thing that a new case was opened, as I would be given a new Case Specialist who would re-review the case to make sure everything was done appropriately. He also asked for a supervisor to call me. That was last Friday. I got a call today, Monday, around 7pm, from a new Case Specialist, literally calling to tell me "we are not changing our decision, sorry." Again, that is unacceptable. I was told the case would be re-reviewed. It took the first Case Specialist two months. I asked him what was done, he told me he read the notes and they would not be changing the decision. He read the notes? How is that re-reviewing the case? How is that helping the customer? It isn't even like the Home Preservation Specialist is denying what was said or done... so what is the problem? Why can't Wells Fargo stand by their employees actions? Why is it the customer that is having to deal with the misinformation? I asked to speak to a supervisor and am waiting for a callback. I specifically asked for the case to not be closed and he said he couldn't promise me that. I work in customer service, and we don't ever close a ticket from a customer until it is resolved. This was handled poorly from the beginning. This isn't a way to treat a customer. I need help. I can't afford two mortgage payments at this point. I did nothing wrong. I did everything I was told to do from the Wells Fargo Home Preservation Specialist. a

First Wells Fargo said I had 180 days to file a claim, but now, just today Wells Fargo Claims department tells me that I only have 60 days to file a claim. I was even willing to give them and active bank account I have from the fraudster upon calling their bank and was told it was active. When I called Wells Fargo, they refused to pursue my claim. I have lost $5,706.02. I'm a disabled senior and I think Wells Fargo should pursue my claim. Otherwise, I appreciate Wells Fargo, but not the claims department. I spoke today with Ben today regarding my claim #[protected]. He was just hiding "under a wall of 60 days to file a claim." I'm a disabled senior of 79 years and barely makes ends meet. Otherwise, I have a good record with Wells Fargo, but Wells Fargo is blaming me for having been victimized! I did not know the servicers were phony, but they did not pay my mortgage company. Here's what the FTC indicates to have the bank reverse the charges, but Wells Fargo has refused. I reported all the details of the fraudsters to Wells Fargo to [protected]@wellsfargo.com. And I'm about to email my complaints to the CEO to: timothy.[protected]@wellsfargo.com. I even as of last weekend have a bank account belonging to the fraudsters and called that bank and was told it was an active bank account, but Wells Fargo won't hear of it. I don't know what I can do to get my money bank, other than call my lawyer to file a legal case. I will also copy this complaint to the indicated CEO. I do pray that Wells Fargo will not hold me think of me as a bad customer. But I have just been a victim of a very sophisticated ring of fraudsters, even calling me from several states and even from the Netherlands, using Google public computers. And their website is phony indicating that it's under maintenance for 35 days for the last 4 months. They go under a phony name I know now: " Golden Home Service America.

My name is Joseph Kopitskie I have been trying to cash in my mother's IRA with your bank since January and have had nothing but problems. Every time its papers wrong but no one tells me what is wrong just get emails about refilling the paperwork and to get a supervisor to call me back its always well it takes 7 to 10 days for that are you serious My mother passed on 12/6/21 and I am the sole beneficiary of the IRA all I want is the money and I get nowhere I have never dealt with such poor service in my life I would never recommend this bank to no one and I would never put a dime into it either. I want someone to contact me as soon as possible regarding this matter I want it resolved this week I have been waiting 2 months now and still nothing my account number is [protected] my full name is Joseph J Kopitskie my mother's name was MaryAnn Kopitskie my phone number is [protected] I will give you more information when someone calls me and if this doesn't work, I will file a complaint with the better business bureau regarding this matter. I have asked numerous times for a supervisor to call me back regarding this matter and nothing besides poor customer service the supervisors are horrible as well Hopefully you will get this matter resolved for me cause it's just horrible.

On December 29th, 2021 I deposited 1800.00 Check and 600 Dollars Cash... The check and the money was taken inside the machine and got jammed... They issued me a receipt for 0.01 Cents. I made several complaints regarding this issue and was credited 2200 Dollars Ten Days Later... I guess they could find the Other 200 Dollars...}}}} On February 23rd, I noticed they reversed the credit of 2200... I called and they stated they were working on my claim and the department that handles the ATM department DOES NOT ACCEPT phone calls and no other information was given besides that My Check Was Not Found and neither was My Cash... So, I began to voice my concerns and the lady told me that will put a complaint out... I noticed this Morning they, Credited Me 400 dollars but of course never found the check... I got in touch with my Boss, and he stated his bank told him the Check that was STUCK in YOUR Machine was processed on February 9th... I then called and finally talked to the resolution department R***... He stated there is nothing else Wells Fargo can do regarding my Check Due to It NOT BEING FOUND... I Understand NOW,!That the Atm Machine is NOT SECURE Like You PROCLAIM IT IS... Long story short who ever checks those ATM Machines when they get stuck or Is Involved with the ATM Machines took my Check and Cashed is somewhere... To Be Determined where the Check was cashed by Capital One is Now being investigated...

1. Called and cancelled all my credit cards (14) for my business once I knew of fraud. APPRX 2-26-22 AGENT NEVER CANCELLED ALL OF THEM even though she said she did.

2. Called back once I found out they all were not cancelled. Filed a complaint with them. AFTER RESEARCH TOMIE (agent) OFFERED AN APPOLOGY.

3. Once all were cancelled, I called back to add new employee credit cards back to my account. Agent said I could only add a few and had to call back in three days to add more?

4. Called back in three days (approx 2-4-22) to add more and spent over an hour with an inept employee who had no idea what she was doing. Had to ask for a supervisor twice before she was able add the names for the employees and complete the transaction. The cards NEVER came.

5. Had to then file another complaint as I did not receive my credit cards.

6. Finally got a call from Emilo (complaints advisor on 2-23-22) who said they had no record of me adding the cards (even though Tomie agent above said that they would pull the phone call that I made to verify me adding the cards and she even went as far as saying that she saw that phone record). Emilo said "we cannot add them to you control account therefore you did not get any credit cards" He made no sense...I have many employees who are all under one account with their individual credit cards. Has been that way for 16 years.

I explained all I asked to do was to have 6 new credit cards issued to replace he ones that were cancelled. I don't know what they do on the back end to add them to my business account's credit line. He actually gave me a hard time so I asked to speak to a supervisor ...he said that it would take 1-3 days.

I called back the complaint office and I asked Dara if I had any other recourse and he told me if NO... that once I filed a complaint that if I did not like the way it was handled then I was a liberty to take my financial needs elsewhere.

Way to go Wells Fargo, a business customer for 16 years and your complaint advisors aren't even doing their job. I have spent hours on the phone with your employees handling their mistakes.

Simple things like cancelling credit cards and adding back credit cards were mishandled! My faith has greatly weaned in your ability to handle basic banking needs.

Very disappointed about the transparency with transferring my Wells Fargo IRA to another provider. James Hopkins and his office manager Amy seemed not be forth coming about the details around completing the transaction. I lost respect for not providing all the information and lack of communications in the process. I will definitely steer all my circle of friends away from Wells Fargo in Kokomo. Hope this isn't a typical agency around the country.

On 2/14/2022, I deposited check with teller (Renee) for 10,000.00. Learned next day she deposited check into someone elses account. Branch manager said money would be in my account next day and owner of wrong account would never know. Money is still not in my account as of 2/18/2022. My husband told teller we are filing complaint. She said "do what you have to do." The personal check is written from my father Leaonard Small to me Brenda Adair. The check has cleared out of his account. The money is clearly still in wrong account because it is not in my account nor is it showing pending. We have called bank many times to speak to branch manager (Annabelle Mccullough) to be told she is in a meeting. The bank manager or teller show any understanding for my need of the money or the seriousness of action. Please help me recover my money.

Wells Fargo. 17096 Heckle Blvd , Rock Hill, SC 29732

Yesterday I took my son in to add him to my account, the bank on 42nd St NE Cedar Rapids IA. We were 2nd in line and waited as they were training a person at teller station. The elder lady in front of us wanted just to visit and we waited forever as people lined up behind us out the door. I only notice the one teller and one teller handling the drive up. There were people in offices that did come and ask what we needed and I stated add my son to my account. He stated I needed to talk to teller. After some time the lady in front of us, son came and tried to pull her away. She did finally slowly was led away. We got up and we were told a banker had to that and we would have to call and make an an appointment when a banker was in. I wasted 40 minutes only to have to return. We had just left Green State and had done in 10 minutes. Are tellers not trained to avoid a situation like a visitor as to a person that needs service. Who were those gentlemen and lady just sitting in offices not appearing to be doing anything. Maybe cross training.

I bought a 2016 Nissan van February 2016 through Wells Fargo small buisness lending. The loan and the payments where set up electronically and monies where set to automatically debit from my buisness account with Wells Fargo. The final payment was made in March 5th 2021 in the amount 675.51. I never got a statement showing the loan paid, but they no longer debited my account for any additional payments. I waited 4 months and called the [protected] provided on the loan statement and asked about the title. I was told that they could not match the account number with the vin number. After a few minutes the customer service rep said he found the information and would forward it to the tilting department and I should receive in 30 days. I waited 3 months and called again and was told the same story that the my message was forwarded to titling and should wait 30 days. I waited 4 months and called again and explained my frustration with the rep about previous calls that yielded me no title. I asked for and physical address and a name that I could send a certified letter to about my situation. I was assured it was not necessary and she would send to the appropriate department to take care of it. It is now almost a year past and no title. Loan Customer # [protected].

I can be reached at [protected]@aol.com

I got in some debt issues in 2016. However, in 2018 all of my debt to Wells Fargo was paid. I had a Line of Credit. Home Equity Account, and a Credit Card Account which were paid and settled and show a zero balance, However, the Wells Fargo left negative remarks on the credit report where that account still remains. I requested the credit bureau investigate it and i just received a letter from Wells Fargo who said they proved their case and what they did is o.k. They used some [censored] excuse like we have 7 years to keep that on record. I called and spoke with Allison and told her that's only if you don't settle and pay. I said if you do it your way there would absolutely be no incentive to pay your bill. As long as it still shows up on the credit report it doesn't matter that it's been paid and I don't think that's fair. I paid those 3 accounts over 4 years ago and they are reflecting badly on my credit report. My credit score has been 660 like forever and it's because of Wells Fargo. My credit score should probably be 80-100 points higher

Wells Fargo put a two week hold on my deposited paycheck to teach me a lesson about about overdrawing my account. When there was an overdraft on my account, within two hours money was transferred to cover the expense with a little extra. I deposited my payroll check the morning of February eleventh before eight am. Wells Fargo is holding seventy five percent of my payroll check in anticipation of an overdraft. I don't owe Wells Fargo any money, I cannot close my accounts because of this hold. I have bills to pay and Wells Fargo is causing me undue harm.

Our refinance request was rejected even though we have been with Wells Fargo for 14 years and have no missed payments. The reason we applied is because we were reassured the process is simple and we will get better rates. We paid for appraisal immediately and uploaded all required documents. After months of going back and forth filing paperwork more than once because of incompetent processors, numerous emails and phone calls (which were rarely returned), the locked interest rate expired and we received a rejection letter shortly after. We tried to reach out to the people involved to see if we can appeal, but no one returned our calls or emails. Unfortunately, they were no longer interested in helping their current customers. This was a painful experience; we don't recommend to anyone going that route.

Atm ate my money! I went in and made a deposit of 1300 screen said error and then said that they would mail me my items…. I put the card back in and it only lets me make a withdrawal no more deposits but my balance was 700 hundred in difference so I notice it ate 600 I immediately go inside when I’m notified they’re now closed so I tell the lady at the door and she said to call the number on back of the card , I went back to the atm called the number and filed a claim…. I hope this gets resolved asap, the deposit was made to cover a payment.

It was last year January 2021 when I called the Wells Fargo CPI Administrator Office, Dallas Texas. The lady Diane told me had 2 Checks under my name. What happened to the other check. I have tried to contact her supervisor and no luck. They lied to me about everything. Wells Fargo auto loan settlement administrator is fraudulent they used my name twice and they refused to admit it. I didn’t get what I was entitled to like I was told to describe the harm caused. Me and my family could of died due to car fraud car sales. Please me get what I am entitled for. I recently changed my last name from ROSA Rojas to ROSA CARRILLO

Andrea.L.[protected]@wellsfargo.com I sent her Loss & Profit Report, Bank Statements, every single document she asked for the SBA loan application. She does NOT read her email, every month she ask for the same documents, Andrea Price her customer service is horrible I hope her boss get to see this review. I am so tired I sent her about 100 PDF documents for my boss and as todays date she still haven't process the loan application I think she is racist I am pretty sure if the applications was for her friends she will get her job done!

The bank needs a better management system. Employees like Andrea Price wasting company payroll.

She does not understand a tax business makes money only on the tax season not the whole year around think about have you seeing h&r block open the whole year? No right? She is retarder we keep explaining same thing over & over

I have been trying to make a appointment to get into my safe deposit box and was informed my branch is closed. She said go to safe deposit services @wellsfargo.com. That isn’t a valid website. Nobody made contact with me in regards to the closure of this office. 01/29/2022

Attention on asap, I sharon brecht hunt have just took notice on the internet that when I google yvonne brecht astoria oregon.

Up pops this very unethical matter that took place in 2019 after I learned that for the last 15 years of trying to figure out why that wells fargo bank manager ever treated me as if I was some retard that disdnt know what the hell she was talking about as I came into this bank with my mothers death certificate, after I had did everything this trusting banker had told me just 10 days before my mothers death as my mother sat right there alive yet this banker told me exactly what I needed to do in the event my mother was to dye, well guess what, my mother dyed, and I did everything this trusting banker told me to do, I called this bank, and I was told right at that very moment dont worry about a thing everything in secure no need to rush right into this bank, there is no way anyone can touch this, I was told that, well then as probate had just got underway and I asked my trusting probate lawyer dan van theil what exactly what my responsibility's were as the executor his exact words to me were sharon you hired me to take on all of these responsibility's of this probate alls I need for you to do right now is go and gather all of your mothers bills, ok so as I was doing that I also took it upon my self to just go into wells fargo and touch base once again right, I mean I had did everything that trusting banker had told me to do, that banker that sold my mother that large additional life insurance policy to go along with this ira that she and this trusting banker had rearranged to be directly deposited into this bank after she had voiced how she did not want to have to leave wells fargo bank as she was suppose to do to complete her retirement rollover, boy did she ever get suckered into believing this was the right thing to do, this banker not only made a real nice commission off that nice life insurance he sold her but he also aided in the embezzlement wow, well after I had been treated as a retard acting as I had not a clue I was talking about after this bank manager and this employer had repeatedly told me no you are very wrong, I hired a asset investigator in 2019 yes I did, and guess what he found still sitting right at this wells fargo bank, my mothers ira, well then I got the comptrollers involved thinking that surly they would bring justice to this fraudulent matter one would think anyways right, well if this wasnt the biggest joke of all, there was at least 6 different team members put on this case with each one of them not having a clue to what the one before them had received in legal documents from me with each one of them asking me for the original death certificate and the testamentary of course both of these documents came directly from the court house, look at these original documents signed and dated from this probate court well they kept saying they needed a updated more resent one, excuse me hello updated more resent one, well no there isn't a updated more recent one just the original of then this all took place, this is so very unethical my mother put her trust into this bank, she wasn't even suppose to stay at wells fargo she and her trusting banker changed things around, today my mothers ira is still being collected right at this wells fargo bank under tammy ollila clatskanie oregon. Its now been 18 years since my mother died, but that ira is still actively being direct deposited into this bank, yes you can go bank to the first day back in 2004 and see exactly the fraud that took place its still active, and yes you can see everything I demand today that I get what my mother left in my name the primary sole heir and that life insurance policy that trusting banker sold my mother I signed papers as my mother set this all up how dare this happen

I have an auto loan with Wells Fargo that was started in June of 2021 when I bought out my lease. The monthly payment is 378.98. When I can, I try to send additional money towards principle. This has never been an issue with any loan, mortgage, or credit card company I have dealt with in the past. I just noticed a payment returned to me. When I called, I was informed that additional money sent was not put towards principle, it was pushed to the side. I would have to call the company approx 2 days after the post date and catch it and give specific instructions to apply it toward loan. I am still confused and unclear as to how this additional money is used if those directions are not given. For some reason, the outcome was to just send my January payment back to me. Furthermore, even though I sent them more than enough over the last several months, I was 8 days late on payment because they sent my January payment back. I had to immediately send it back to them. I feel this practice is an attempt by Wells Fargo to make it as inconvenient as possible for a customer to pay down their balance. They then attempted to punish me by sending back my payment even though there was a payment owed for this month.

On Dec. 8th, I sent $1000 to my 79 yr. sister money through Zelle. Unfortunately AS SOON AS I clicked send, I noticed that the phone number was wrong. I IMMEDIATELY called the WF in town where the banker immediately brushed me off and gave me a number to call, which I did, but took over 30 minutes to get any assistance. Upon telling him what had happened, he assured me that it was no problem, but had to file a claim which would take about 10 days as they wanted to make sure that this was not a scam. I called several times before the 10 days to make sure that the claim was being processed and again I was assured that it was being processed. After the 10 days, I again called several times and was told the same thing. On Monday, Dec. 26, I received a letter notifying me that the claim was denied as it was NOT fraud ( I never said it was fraud). I went to the WF bank, again explained the situation and again filed a 2ND claim. (I was surprised that these bankers have no authorization to assist in such matters.) I called on Wed, Dec. 28, I spoke to someone who said that the bank was getting in touch with recipients bank and was I given a number to call to check status. Same day, I received an email where I was notified that the claim was closed as WF was not at fault so I had NO recourse. I called several of WF numbers which took hours and finally spoke to several reps and no one could or would help. So I am out $1000. I am very upset as I have dealt with WF for over 25 years (checking, savings and mutual funds, and CD's) and when I needed their assistance to recoup this money, I felt that they just didn't care. Customer service stinks...I am 78 yrs old and on social security. I will be closing all accounts with bank.

I closed my account months ago for Wells Fargo credit card. Called last month and rep told me I had a refund coming. I explained to him that I didn't and they made a mistake. He argued with me and said he would sent the refund to my checking account. I asked him several times, are you sure? He was confident he was. Checked my credit card again today to find that I have a balance and late fee and sent to charge off. I called and they had made a mistake and refunded money they shouldn't. I closed out all my accounts including a $34000 savings account and of course the rep could have cared less. Would never recommend this bank to anyone.