Wells Fargo
reviews and complaints

I was deceived by Wells Fargo. I applied for a checking account, which they declined to open without saying why. They said they would contact me to "verify some information," and that's the last I ever heard of it. Then they opened an account for me anyway, without letting me know, and without
giving me the account number or any way to access it. Days later, they took $25 from my other bank for an opening deposit, after telling me they would not open the Wells Fargo account. Wells Fargo repeatedly refused to give me the account number or allow me to access the account online. They
suggested I would need to drive 2 hours to the nearest Wells Fargo branch to find out my account number. I have asked Wells Fargo several times to close this unauthorized account. They refuse to close it. I want it to be zeroed out and closed. Their Executive Office has responded that they were merely following their procedures, and that I could have avoided the $10 monthly fee by depositing more money with them. Now, incredibly, they are adding $10 monthly fees to the account each month, despite the fact that I've been asking them to close it since early June 2020. I used the Wells Fargo website to apply for a checking account on 05/08/2020. After collecting extensive personal information from me including the routing number and bank account number for Schwab Bank, Wells Fargo used a third party service to obtain identifying information about me, then asked me several questions for me to prove my identity. Then they refused to open an account or provide me an account number, or online banking username or password. They stated that they would contact me later to "verify some information." They never did do so. By failing to provide me a written notice of adverse action within 30 days, they violated my consumer rights to know why they refused to open my account. Despite declining my request for an account, they used the Schwab Bank information they had previously obtained from me to debit my account $25. This unauthorized debit was used to create what is now an unauthorized account which I cannot access or close. They declined my request for an account, but debited the other bank anyway and opened an account which they specifically told me they were unable to open. This is unfair, abusive, and deceptive. After seeing that Schwab Bank had been debited $25, I tried several times to go to the Wells Fargo website and log in or create an account, but they would display a message reading that they were sorry but the website was down. I went twice a week each week in May 2020. Finally on 6/9/20 I called Wells Fargo and learned the truth: the website was never down, they just tell new customers that the website is down because they want them to be forced to call them. The website doesn't say to call them; we're supposed to just guess at that. The wording is vague, misleading, and deceptive. I then spent 20 minutes on the phone trying to get them to help me. They suggested that I could drive to the nearest "Wells Fargo ATM" (which is in another state!). I declined. I requested my account number and they refused to provide it. They insisted that I either go to an ATM in another state to swipe my card, or wait 5 days and call back for more runaround hassle before they would even give me an account number. At this point I was certain that I would never do business with Wells Fargo, as I was already 30 days into the account opening process and was getting nothing but headaches and roadblocks. Since they suggested that in order to do business with them, I'd need to go in person to their Gulfport/Biloxi location (in another state), I asked them to simply return my $25 opening deposit they took anyway after saying they wouldn't open an account, and to just avoid charging me any fees, and close my account immediately (on 6/9/20). They refused! They said I would have to drive to another state to make that request in person, or, mail them a letter which MUST CONTAIN MY ACCOUNT NUMBER (which they won't give me) and reason for closing. I said fine, give me the account number, and they refused. Then they invented another obstacle: my account closure letter must be notarized, they claimed. I refused. I complained to Wells Fargo in writing, and to the CFPB. The CFPB has not responded in any meaningful
way, and neither has Wells Fargo. Wells Fargo, unbelievably, continues to refuse to close the account, and responds only with false claims that it has behaved appropriately and that if I "still wish" to close my account, I can perform all the steps they previously demanded that I do. They continue to refuse to provide me online access, or to close this unauthorized account. Then I got a statement in mail dated 7/9/20 which had the account number on it and which contained the following misleading statement: the bank statement states that if the account was at a zero balance the next time they printed a bank statement for me, then they'd close the account automatically. Finally, I figured: a way out of this absolute nightmare. So I performed a $25 debit transaction purely to get my balance to zero, and waited with fingers crossed for the account to close based on having a zero balance. I was merely following the instructions on the bank statement. To my astonishment, rather than closing the account as the message on the bank statement had promised, they assessed a monthly fee on the following bank statement, putting the account $10 into the negative! Charging me a fee after I had repeatedly requested that they close the account, and charging me a fee after stating in writing on the bank statement that they would close the account automatically when it reached a zero balance, they have acted in an unfair, abusive, and deceptive manner. Since then they have received another written complaint from me, and they have stated that they intend to continue charging me a $10 monthly fee indefinitely. They received my complaint in mid-August, but waited until September 8 to respond, that way the account would already have another $10 fee applied on 9/7/20 before I got their additional written refusal to close the account. I propose that this is also something they are likely doing on a widespread, large-scale basis, affecting tens of thousands of customers. Their regulators should look into the issue of how many times WellsFargo applies a monthly fee to an account with a zero balance, and how many times Wells Fargo applies a monthly fee to an account subsequent to receiving requests from the customer to close the account. Weeks after my complaints, the Executive Office finally responded in writing, but failed to address my complaint or to close the account, despite the written request I had made. They said they had read my CFPB complaint but they refused to close my account. They suggested I would still need to call them to request closure, or go see a banker in person (in another state). I propose that despite the monetary them back their letter, with their ATM card cut up into pieces, and added a note on their letter saying to close the account immediately. They refused. On 8/18/20, I got a 8/7/20 bank statement in the mail showing they had inexplicably overdrawn my account by ten dollars by assessing a fee against the account I requested closed in early June. I sent another written complaint and a demand that they close the account. They acknowledged receipt of that complaint in mid-August, then they waited till another $10 monthly fee was assessed (presumably assessed, since they refuse to allow me to access the account) on 9/7, and finally I received their answer on 9/8 that they feel they have done everything they should have done, that any issues I experienced were entirely my fault (e.g., perhaps I should have deposited more money into my unauthorized account, to avoid being assessed monthly fees! Hah!) and that if I "still wish" to close the account, I would need to deposit more money with them to pay the fee that they charged in a deceptive manner, on an unauthorized account. If this all reads like some surreal nightmare - confusing, absurd, almost comical - that's because that's the reality of my experience with Wells Fargo. But you can rest assured, they will never have the opportunity to serve me, my family or friends again.

I have been with wells fargo for a while now and since day one there has always been some issue it started with my online account I have set my password to what I generally use for work and everything else and have been locked out on many different occasions even locked out before I attempted to sign in this has caused extreme issues I feel that wells fargo has been taking money from my account on multiple different occasions from the time that the charge originally post as a pending charge as well as the times that it actually goes through and posts. It takes anywhere from three weeks to two months for a charge from wells fargo to finally post to my account this is caused extreme issues when trying to balance my checking account and most recently whenever I have attempted to get my banking statement during covid with the lobby being closed this is become almost impossible I work during the day and i'm unable to make an appointment and since i'm locked out of my account there's no way for me to get it they will not print it and provide it to me through the drive-through I feel that this is a way to hide whatever it is that they are trying to hidethis is a record of my money and I am extremely appalled that they will not provide it to me without a previous set meeting I am going to possibly lose a house because I cannot get proof of my bank and then whenever I get upset i'm told that i'm gonna be hung up on by a bank or whenever i'm talking about my money wells fargo is nothing but a joke

After a bankruptcy I was surrendering vehicle to Wells Fargo, after speaking with someone I was told that in approx. 30 days someone would come and take the vehicle. I waited from June 16 till Aug. 19 and never heard anything. On the 19th I called and was told that they would not be coming to get it but would send me the title to dispose of vehicle (not safe and would not pass PA inspection. I was told to call back at end of August if I did not receive title in Mail-I did and the next day I received a letter from you folks saying that title was electronically released and I would have to contact DMV. Well I did that today and they told me they did not receive this title and therefore if I wanted a duplicate I would need to pay them $55.00. Why did you not just send me the title with the letter you sent me by Fed EX yesterday? Wells Fargo overnighted me just a letter and now DMV does not have any information on this title. You need to contact me-[protected], /thanks, Lisa Gunesch

My old credit card was charged by someone on my Airbnb account. About $3200. I complained to my bank Wells Fargo and Airbnb. The money was finally refunded by Airbnb. That should have been the end of story.
But, Well Fargo charged me $3200 to my credit card. I was confused.
So, I called there Frauds Dept and filed a complaint. Why was I charged this amount on my bank statement.?
After few days they told me that I got internal provisional refund from the bank earlier.
But, When Airbnb refunded me the money, the Wells Fargo bank want that amount back and charged me $3200 on my credit card.
I have never heard of this internal provisional refund before. Neither the person helping me from wells Fargo bank.
Upon inquiring, the Wells Fargo Fraud Dept keep saying it was internal. But, the bank didnt give me anything in written in black and white and it didnt reflect on my statement.
And I also did not received any letter or email stating that Wells Fargo gave me a refund. My bank statement only showed the refund from Airbnb.
So now the wells Fargo is telling me to pay this $3200, which is already charged to my credit card account.
Wells Fargo, keep saying you got internal refund so pay that back. I think they are charging me falsely. I have been trying to solve this issue for past 4 months. No results yet. Wells Fargo still wants to charge me, for the transaction that never happened and is not on paper.
Only giving excuses that it was an internal refund. And to pay them back. Can you please help.
Thank you. Jay.

In May, 2020 I requested to open a second small business checking account from Wells Fargo. It took me nearly a month to do this, emailing back and forth documentation to verify business information Wells Fargo already had on file. Each time I submitted the requested documentation, I would get an encrypted email from Wells Fargo stating they needed MORE information. I would then call their number, wait an hour on the phone, and was repeatedly assured they needed no further documentation, (or I had to submit it again because they didn't receive it). Finally, on June 1, my new account was opened. I called again to confirm they didn't need anything from me. I was assured that everything was complete. I received no further communications of any kind regarding this account. On August 12, 2020, I received notification that both of my business checking accounts had reached a zero balance. As I carry a mid-five figures balance in the account, I logged on immediately to find that both accounts were closed and zeroed out, with a "closed to to CIP" explanation. My money was gone. 2 hours and 5 phone calls later, I am told that my case was escalated to the Case Management Executive Office, and it may be until August 26 when I receive my money. They gave me no explanation for why the accounts were closed, they sent me no notification of any needed documents, and, in effect, have stolen over $20K from me. I was told I should have received 3 letters before the accounts were closed. I received nothing, and they have all of my current contact information. So, basically I have to abandon my job for the next number of days to "find" my money and get it back. Meanwhile, I cannot get paid through my employer (no checking account), and have to spend time chasing down Wells Fargo's (continued) errors, with zero accountability on their part. My account name is Digital Auction Solutions LLC

On 07/13/20 My wife and I opened an traditional IRA account. We were informed that this had to be done online because this was a sevices that was no longer offered at the main branches. I linked by checking acount so that the funds could be withdrawn. A few days later, a VIP form was mailed to my wife in order to complete and was notarized at one of the main branches and sent via ups to wellsfargo a few days later. Approximately a week or so later, the funds were withdrawn on 07/24/20 from my checking account then deposited back again on the 07/24/20 then withdrawn again. Just recently we found out that the funds were deposited back on Wednesday 07/29/20. My wife called several times that Wednesday to find out what had happened and all the representative we spoke transferred the call to different individuals who could not give us a definite answer to why that had occured and we were informed that our IRA was closed. Not to mention, that the first representative we spoke to was very rude and condesending to my wife. The last representative we talked to informed us that a supervisor was going to call us the next day. The next day came and no supervisor called. It was very important that the traditional ira was opened for our 2019 tax contributions. We still have no results I am extremely disatisfed with the service that we have received and the lack of empathy, professionalism and displayed and lack of knowledge by the respresentative we talked to. I have been with wellsfargo for approximately 15 years and it is a shame that this has occurred. If this does not get resolved we will no longer be part of this bank and I will no longer refer family members and friends.

I recently requested a new ATM card. I received a reply telling me that I could do it myself. I also mentioned I had an update on my phone info. Please record that info. into their records peviously. I attempted to order my ATM card, it would not go thru because I didn't recall my PW. Not would it accept my new number previously provide. I got locked out because of the # of times I attempted to enter info. I then had to send, wait, receive a reply again that they did in fact update account. That was roughly a week ago. I recently woke up deaf overnight. I learned 2 weeks ago my ear canals collasped. I will require, need sev. surgeries and reconstructive surgery. It's a frightening experience. I can't make phone calls. I explained this in an email to WF many times. I can't use special features some may use for hard of hearing. I have no healthy ear canals. I'm deaf. I went to bank on 2 occasions, making my daughter go thru the drive thru to assist teller, me. She is a teen and can not get a fast food order in drive thru without turning the order into a mess. I've I have medical needs to pay for, I've not been able to get my prescriptions since WF locked me out & remains silent. My daughter has medical needs. She is disabled. My bills are soon due. WF is well aware of all this via my emails. I've sent at least 20 + emails in a week. I reached out to TWITTER who initially did respond but as time went on they to went SILENT. I faxed the WF Headquarters 2 twice last Monday, Fridayy... NOTHING. EVERYTHING IS That much more complex in the world we all are currently experience with this virus. I realize that. But this is just ridiculous! It's shameful, unjustified and in the very end will be leaving a bank I have been with, enjoyed for 13 + years.

I recently got some information on a company that now seems to be underground. Their name is helfand and helfand, located somewhere in manhattan. I have since learnt that they were named as trustee, and wells fargo bank as plaintiff in the foreclosure the process that took my house with a letter saying this is the auction date. About 15 days from the actual auction.

I never in my wildest dream thought that they would do that. I had been to every seminar and provided every paperwork showing that I could pay the mortgage and intended on keeping the house. I had traveled to connecticut and all the way to philadelphia just to sit down with someone so that I could obtain a modification and start paying my mortgage again.

As a former business owner, I had lost my business and my income when the housing crisis took a toll. It took me a while to get on my feet; but never stopped trying to get my property secured by paying my mortgage. When they ask for me to put my intent (on keeping the property) in writing, I would quickly respond, and begged to make a payment. Their response was that the debt was outstanding and that I would have to put in an application (for modification) which would be reviewed and an approval or denial sent. That stone walling went on for a few years until they responded to say that my loan had been sold and that they were no longer the party to do business with.
The new company that came in spent no time avoiding my calls, not responding to my request for a modification, and refusing to allow me to pay my mortgage.

Receiving the letter for the auction, and went to the court but no one was able to assist. I was told that the property had been sold, and there was nothing else to do. That was somewhere in 2013, I believe. Now my i'm finding out that the house was sold at that I had (possibly) done a deed in lieu. I would love to see a copy of that deed, because I don't remember signing such a document.

My case # 2010-229
Plaintiff: wells fargo bank
Truestee name: helfand and helfand
Trustee address: 350 5th ave. Suite 5330
Trustee city: new york
Truestee state: ny
Truestee zip: 10018
Trustee phone: [protected]
Deed category: nfs

Before the economy took a nose dive, I had paid my mortgage every time without failure. I had a 750+ credit score and was very comfortable paying my bills. Now i'm receiving class action notices of lawsuits against country wide and wells fargo; how that they have caused great financial injury to people like me, and caused great emotional harm born out of the anxiety of loosing ones home.

I want my home back... From those that stole if from me.

Robert wright
[protected]

They cut your card off from being used, ie decline a charge if you are one minute late making a payment and they say this is corporate policy for all card holders. However, I never experienced this when I had 250k in my business account. Now I guess is different with the woooohannnn coved evidently. I claim wf is just another crooked thief with a federal license to screw and squeeze the little guy that's in dire straights. I'm going in tomorrow and drawing every dollar out of my accounts and finding a new bank. These [censored] have gotten to big for their crooked thieving

I have multiple accounts with Wells Fargo. I tried to do this the proper way, call to get help. I spend over and hour on the phone with a representative and got no where. All three of my checking accounts are being charged during the covid 19 situation. Some of the charges that I have cannot be used as a debit. This is obviously being counted against me. I have been with Wells Fargo for over 20 years. Now, I am looking for another bank to transfer to. Unbelievable that such pettiness cannot be professionally resolved. You guys are taking people's money that are trying to abide by your outlandish rules. Fix this mess. People should not be charged a service fee if they don't have 10 debit card transaction when nothing around them is open.

I called the bank several times to let theam know that my account information was stolen... That somebody was writing checking in my name upon making the bank aware of that wells fargo never helped or attempted to help me solve this problem they left my bank account open until my stimulus check was direct deposited in the account from the irs but the thing is I never gave the irs any of my wells fargo bank account information for theam to direct deposit any money in to the wells fargo account let alone since it was comprimised way before the stimulas check was direct deposited in that account so now at this time im filing an compliant due to the fact that I never gave the irs any direct deposoit information to send any money to wells fargo bank and not only that wells fargo knew my bank account had been compmised and they still did not close out that account..

We are a private money lending company that gives out loans to Real estate investors and Businesses.

Funding Ranges from $100k-$20MM
Duration ranges from 1- 20Yrs

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Email: [protected]@dirkwelshfinancialservices.com
Mobile: +[protected]

I was given your link for the PPP plan on Wednesday April 1st by my branch banker. I was on at 5am on April 4th and filled out the application. You sent me an email saying the you had my application and I was in line. This week on April 13th you sent another email asking me to apply again. I did that and sent all my company data. Now you sent me one saying all the money is gone.

I met with my banker on April 8th and showed him my first email. He said that was the "good" letter and I would for sure get funding. I contacted him this week about the second application and he said to fill it in fast. I met with a friend who runs $10 million a year through WFB this morning. He was so upset that they messed up his application that he went to another bank. They qualified him in 3 hours. He is moving all funds from your bank and is in a group of weathy business owners and they all agreed to leave WFB.

You have not handled this PPP program well at all.

Beware of wells fargo

They stole my mother"s money. They have no customer service. They do not care about their clients an customers.

Save yourself money and aggravation and invest with another bank. Read the following:

My mother is 96. She had a check sent from Constellation Energy for $290.64. She misplaced the check. Constellation merged with Wells Fargo. I went to my local Wells Fargo branch and spoke with Rafael Cervantes. He called the main office. They told him to fax a copy of the check, a letter from me, and my power of attorney, and they would replace the check. They lied not only to me, but to their own employee, Rafael.

In February I received a letter stating American Stock and Transfer was responsible for the check replacement. Once again they lied.
I called them, and they told me I was misled. They found the records of the original check, and said all was transferred to Wells Fargo. He said that they knew this! They sent me a letter confirming this.

Despite getting an email saying that I would be getting notified regarding my complaint in 10 days, I never did. I called once again and complained, but no one seems to care.

When the check was transferred to Wells Fargo my mother had an investment with them values at tens of thousands of dollars. They were obligated to forward the money to my mother, their client, or at worse send it to unclaimed funds in Maryland. They did neither.

When a company keeps money from a client this is stealing, and Wells Fargo as such are thieves. I believe my mother is entitled not only to the value of the check, but also all interest she is entitled to. I hope that the complaints I make to various federal agencies penalize Wells Fargo for their illegal conduct.

Tony Raymond
973 Circle Drive
Baltimore, MD 21227