Weight Watchers International
reviews and complaints

I had a stroke 3 years ago and having physical therapy since then off and own. I can't move my left arm at all. I am hoping it will improve with more therapy. Any way, I have been going to WW meetings in Zachary, Louisiana on Tuesdays at 12:15 for the past three weeks. I do not want to cause any trouble, but I will not be attending them at Zachary anymore. I find the people that work there rude and very unhelpful. I do not expect to be treated like and invalid, but sometimes I do need some help ie. opening doors, pick up the things that I purchase, so I can bring them to the car. Trust me, since I have a monthly pass, I will continue my meetings, just somewhere else. Thanks for listening to me vent. As I said, I do not want to stir up trouble, just that you should know.
Thanks, Debbie

I joined weight watchers online program for the mobile app to track my weight. 3 or 4 months ago the app stopped working and I thought my membership had ended. Last month I discovered weight watchers was taking the fee out of my checking account. I called today and was told my account was active and the agreement states they automatically renew unless you cancel. My problem is I was unable to use the mobile app and therefore did not want the program. The customer service associate would not give me an address to send a written complaint to and tried to justify their actions by saying it was a technical glitch of some sort. He did state I could send an email to [protected]@weightwatchers.com. I want to warn others to be mindful of these applications. If something happens to it, call in to inform them of the problem. If the problem is not fixed, cancel the program right away or they will continue to withdraw money from your account.

In May of 2012 The Franklin Lakes, NJ location was informed that they were moving, in July, to a new location in the next town of Wyckoff, NJ at the Boulder Run Shopping Center. We were informed that "ONLY " the location was changing. The Thursday meeting, day, time and leader would remain the same. After a very difficult July 4th holiday for many of us, We arrive at the new location to find about 4 members of the original support group, and not may others, and no sign of our meeting leader. Assuming that our leader Carol Carey, was ill or taking a vaction day, we stayed for very uninspiring meeting. We were then informed that Carol would be in Parmus, NJ on Thursday and would not be holding meetings at the new location. I go out of my way to attend this meeting and I am currently attending the Paramus meetings, which is even further out of my way. Carol is an excelent leader and motivator. this is not only my opinion but many, many others. Most meeting that I have been to of hers have at at least 30 people.
They are now moving the Paramus meeting to another location on Forest Ave, I don't understand WW's reasons and I don't really care other than they are purposely trying to destroy Carol's very sucessful support groups. They have taken away several of her weekly meeting and making it more and more difficult to find her, and she has a huge following. The current Paramus location is horrible, it's right off of Rte 4 and the noise is more than annoying! I want to see Carol reinstated at the Wykoff Center and with more meeting times. For a business that advertises community support as an important part of weight loss. THIS DOESN"T WORK!

I joined Weight Watchers less than 1 month ago. I paid a $20.00 registration fee and $13.00 for my first meeting. All went well and I decided after the first meeting that it would be cheaper to pay thru what they call a "monthly pass". That is $42.95 a month for unlimited meetings. I gave them my credit card and they deducted the $42.95 for my first month in advance. On the 15th of this month (2 weeks later) they deducted yet another payment of $42.95! I called them and they claimed that they had a 15 day "billing cycle"...but I had paid a month in advance! I asked to speak to a supervisor and they kept me on hold for an hour. After that time I said is the supervisor "chicken to speak to me?" After that they somehow disconnected me! I called back and got another person. She said I could cancel my account and just pay whenever I went. I asked if "cancelling my account" meant I would have to pay the original $20.00 registration fee. She seemed very vague and said that was at the discretion of the WW meeting place I was going to! What the hell kind of business eithic is this? So far, I'm out $118 for less than a month at Weight Watchers. BEWARE! This seems to be their normal way of doing business!

When I first started going to weight watchers in dover my weight loss was about even. Then they moved to a new office and I had a really really good week. Turns out that their system was all f'd up when they swithched centers and didn't bother to tell anyone until I complained. They fixed my record, but now im so depressed. I thought I was loosing weight and I wasnt'

I signed up for a 3 month trial of Weight Watchers last summer. I thought (obviously I was wrong in my thinking I admit) that after the 3 months my subscription would end. Or at least that I would be notified before any renewal or invoicing would occur.

Again, I was wrong.

The problem is that I rarely use credit cards. I only check my bills on-line periodically - which I did last week. I was shocked and horrified to find that my account was past due - with late charges! When I investigated, i found that they were all due to continuous billing by Weight Watchers.

To date, I have had a perfect credit history - I have NEVER paid late fees, nor have I ever missed any payments.

I am absolutely horrified that because of Weight Watchers, my good name and credit scores are in jeopardy. Weight Watchers refuses to refund or cancel any of it's charges.

I purchased three boxes of discontinued Weight Watchers Sweet and Salty Bars. The seller used a picture of the discontinued bars on her website. However, when I received the bars, she had substituted the new Weight Watchers "Oh, So Nuts!" bars that are available at every Weight Watchers meetiing site at a much lower price. I paid for the discontinued bars, not the new bars that are readily available. She is still offering the "Sweet and Salty" bars on her website. This is false advertising and is very deceitful.

Web site is down and has been down all day. You pay for access to this website so they really should refund everyone who has a member ship their money for every day the site is down. It is very irritating because you can not use the service without the site. Very very disappointed in this company and service.

I joined WW beginning of April 2011 and signed up to have my Visa Credit Card charged for the $39.95 Monthly Pass amount. Due to a personal situation, I needed to cancel and called them on 8/24/11 when I saw that charge appear on my Visa Statement. I explained I wanted the charge credited as I was NOT going to renew my monthly pass which was due to expire 9/05/11. The Customer Service Rep (CSR) I spoke with at their Jericho, Long Island, NY facility told me she could not credit that amount UNTIL they received back the Monthly Pass they had JUST mailed out with the expiration date of 10/05/11. And additionally, they told me if that new Monthly Pass was not mailed back with a Post Office stamp date of 9/12, they would NOT refund the $39.95. I did NOT receive that new Monthly Pass in my mail until 9/07/11. I was furious because I saw that it had been mailed out two solid weeks AFTER I called and asked to credit my Chase Account for that $39.95. I immediately drove to the PO and mailed back that new Monthly Pass on 9/7/11 (same date received). Do you know when I finally got the $39.95 credit? Today, 9/17/11 I finally saw it on my online Visa statement. BUT I was forced to cancel a trip just so I could stay home and wait for that WW Monthly Pass to arrive so I could immediately mail it back on time to meet that 9/12/11 deadline, and to finally get my $39.95 back. THIS IS OUTRAGEOUS! WEIGHT WATCHERS is a HUGE FINANCIAL RIPOFF! I absolutely should NOT have had to jump through hoops to have my monthly membership cancelled! The onus was TOTALLY on me and that is NOT RIGHT! And remember - I called and cancelled my Monthly Pass Membership on 8/24/11 - therefore, they could have very simply cancelled my membership and NOT mailed out the Monthly Pass. I will NEVER join WW again! Oh they will take your money alright, but they will NOT refund if you cancel! I am actually doing it on my own, exercising at home on my Elliptical, losing weight, and saving a ton of $$$. Oh and that $480 yearly membership fee I would have forked over to WW is going towards a cruise for myself and my husband! Thank you for allowing me to post.

Since weight watchers has changed their program, my key board has trouble recognizing the letters or numbers that I type. I have to type the same letter or number several times before it is recognizable. I have contact weight watchers via telephone and internet several times with no results. I was told via internet to delete cache and or cookies from my program, none exist. I am quite tire of typing the same letter or number several times until the program can recognize what is being typed. Some how the last email was sent to Australia. Their system is dysfunctional and I am a paying customer that wants to lose a few more pounds, but the system wants to make you quit and lose the remaining pounds on your own. Please fix your system and don't ignore this complaint. Thank you. Maria Calabro

Weight Watchers .com lures you into their program and when you cancel they continue to bill you for at least two months after you cancel. When you call they refuse to help other than point you back to the online sign-up form.Weight Watchers has become delightful and this auto-billing practice should be illegal. They need to compensate all those their records show they intentional screwed. I used to respect weight watchers, but clearly they turned to unscrupulous, predatory practices. They are exploiting people by charging them for several months following cancellation.

I bought a box of chocolate ice cream tubs made by weightwatchers and i found a big piece of plastic in the tub of icecream. I have kept the plastic and the empty tub of icecream if you wish me to send them to you. I wil look forward to hear from you in the near future.

Weight Watches pulled money out of paypal account, unauthorized. I was informed that there was some clause somewhere that I authorized this. I read through, and see no such clause for the membership that I chose. In the past having experienced
problems like this, reporting right away has resulted in full refund. Weight Watches has refused to refund stating some box I checked. BE ADVISED that weight watchers online will do this to you as well. IT IS THERE POLICY THAT NO refunds be issued.

Weight Watchers knew they were going to "roll out" a brand new program which is so completely different from previous programs that none of the food scales, or Points calculators from the previous programs can be used with the new program! It is my very strong opinion that Weight Watchers knew this and yet continued to sell members those expensive products - almost all the way up to the date the new program started! I'm on a fixed income and spent good money on those Weight Watcher gadgets that can't even be used with thw new program! I've contacted Weighted Watchers and am still waiting for a reply! SHAME ON YOU WEIGHT WATCHERS!

Weight Watchers charged me $65 for a "free trial" they promised at their website.

I wanted to learn more about their diet, and decided to sign up for the 30 day trial. They hide most of the information from non-members, so I created an account with them and provided my credit card number.

Two weeks later and I cancelled my trial and forgot about the membership until I received my bank statement with a charge from Weight Watchers for $65.

It turned out they did not cancel my membership because I didn't cancel it properly. Apparently, I needed to print the cancellation notice and fax or mail it to Weight Watcher in Kansas or they don't recognize my cancellation.

The fine print on their cancellation policy is well hidden in their Terms of Service, and I believe they use it to charge people for "free trial" turning it into a profit and still use the word "free"!

I think it's a deceptive practice and need to be stopped.

For three weeks I have been trying to get someone from weight watchers to contact me by phone or internet and I have sent nine emails asking for return address for some products my sixteen year old daughter brought without my permission and no one person has contacted me and it states that if you send stuff back with out their knowlege and permission then they will not give you a credit back... Items are scale, books, calculator. I have tried to call many of times but have been placed on hold over thirty minutes each. But if you call and said you want to sign up they will talk to you right away... This company is a scam and I am a registered nurse for a large hospital so I will be letting people know...

I paid for 3 months online membership, already debited from my bank last week. For the first week everything was fab, this week, being the second week I am unable to log into access any of my details. I have completed all the advisory suggestions from other people having problems, but to no avail.
The whole point of being online is so that I can access my profile when I wish...
I have read numerous complaints from people who are also having the same issues, and seemingly weightwatchers will not help.

I joined Weight Watchers and paid a fee. At no time was I warned that this gave them authorization to take money from my account monthly. But the woman who registered me seemed senile - so there you have it. They tried to take money from my account about two months after that. I had not been attending so I was not getting their funky cheap material. The attempt to take money failed. They sent me an email and said that it failed. Then I sent them an email that said that I don't want to partcipate anymore and don't try to take money from my account. Shortly after they tried again and took the money. I called them on the phone and let them know all of this - I know they got my emails - they were very blunt. They said that they would not return my money. I am livid. I will cancel my card they used - I thought I had done that and deal with them through my bank. I hate Weight Watchers and will tell EVERY ONE about their THIEVERY!

If you sign up for a month of Weight Watchers online, they make you give your account information for their $39.95 monthly fee but what they don't make clear, is that if you are signing up a few days before the end of a month, (which was the case for me; I signed up on the 26th), you are paying a full month's fee for just a few days! And then, about a week later, they hit your account again!
On top of that, they don't give you a refund when you try to cancel. It was stated there are no refunds for those days of the month just past. AND! Then, they won't refund
for the current month until you've received their card-pass in the mail, you mail it BACK, and then it is processed. I wouldn't be one bit surprised if they drag their feet
so they can charge me for this month. This is out and out, 100% robbery. I think they should have to pay restitution to the people they are ripping off. I will be contacting the district attorney if they don't refund me for the current month or whatever I need to do to stop this unlawful business practice.

I'm a satisfied Weight Watchers Lifetime member. In the past few years, I've been using their eTools, in addition to attending meetings. And I've been perfectly happy with the website -- its functionality, usability, and technical integrity.

Until last week, I was always able to log into the site and use all of its features, with no problems. After my weekly meeting last Friday, I logged in and entered my morning points, then went to the Weight Tracker tool, and was able to enter my weight. However, when I tried to click the box indicating that I weighed in at a meeting, the box was inactive. And so was everything else. I had to click out of the Weight Tracker and try again.

I have not been able to access the Weight Tracker since. Sometimes I get a blank screen, sometimes a blue screen with two tabs at the top, and a "Measurements +/-" box. Nothing works. It's all frozen till I click out of the Weight Tracker and go back to the other site tools, which are all still working properly.

I sent an email to Tech Support and got an automated reply with a tracking number. I also called the office, and the woman who answered the phone said she was able to log into my account and see the Weight Tracker. In a sweet voice, she told me -- at least 5 times -- that the problem is all mine, because she could see everything just fine.

I asked to be transferred to Tech Support, but they have no phone access apparently -- just email. She assured me that Tech Support would reply to my email within 24 hours. After almost 48 hours, I got an email telling me to clear my Internet cache. Well, that's the first thing I tried, even before sending an email to ask for help! So I sent an email back to explain that. And now what? Sit and wait some more, I guess.

The site administrator is adamant about not logging multiple complaints about the same issue. The instruction to send only one email per issue is unambiguous. But if they are always this slow and inefficient in responding, then it's no wonder people feel they must log multiple complaints.

This is not a major problem, mind you. But the longer they put me off and fail to resolve my issue, the bigger it seems. If this takes much longer to fix, or if it cannot be resolved at all, then this becomes a whole different type of complaint.