Weight Watchers International
reviews and complaints

When I order multiple boxes they are sent in one big box. This is fine but in some bags there is say 40 chips and in some I have gotten only 15 or 20. I weighed the bags and the smaller one is nowhere near the stated weight.

Also ordering anything chocolate in the summer is a joke. Everything is totally melted.
I spend a lot of money on these products and expect more from WW.

[protected]@infowest.com

I signed up for a month free service December 2020. I was unable to log into my account. I tried calling the number provided on the website. I got a message saying due to covid cancellations were to be handled on line. Every time I tried to go online and use my email, the site stated it did not recognize my account, However the site and company had no problem deducting $49.00 from my bank account every month once the free month had expired. I just called today and got a real person to cancel my account. I asked for a refund of the $49.00 that had been deducted from my account ( 6/30/2021) for the month of July. I was told that since there was no record of my ever calling in to cancel my account they could not refund the $49.00. No kidding, there is no record all I got was a recording,
I have been a loyal weight watchers customer for the last 28 years, taking a few years off here and there. I feel Weight Watchers has become highly disreputable as to their customer service and customer problem resolutions.
I basically have been charged $49.00 per month for March. April, May, June snd July with no avenue to cancel my subscription nor any means to obtain a refund. I am retired and on a fixed income. This is a great deal of money to me. This is a shoddy way to do business. After 28 years and referring 5-6 people to Weight Watchers, I will never use or recommend them again. The program may work but the problem resolution team takes care of Weight Watchers bank account and not their customers.

Disgusted in Tennessee
Rosemary Elkins

When I signed up on April 25th, I had spoken with a rep prior to signing up and I spoke to one on the day of, I believe. Both reps indicated that I would receive a welcome kit with coupons and a small waffle iron or something like that. When I went to the in person meeting, they confirmed that I should receive it and that it would come in the mail. I should have known something was wrong because I have waited almost a month. When I didn't receive anything, I called WW and that was the first time I was told that the promotion was Saturday and Monday and I signed up on the Sunday between, why did none of the reps tell me this, yet told me to expect the kit. I am hurt, livid and I feel misled. Customer Service is EVERYTHING, I have worked in public fields and customer relations since a teenager and into my adulthood, it still baffles me and enrages me that representatives can do such a poor job at showing care, courtesy and looking out for the customer. It is upsetting and misleading, I am very angry, I joined WW during a promotion and yet I was done a disservice by the representatives omitting information that would have been beneficial to me. I was so looking forward to my kit, I even told friends about it. I am so disappointed and feel like maybe it is intentional so that WW doesn't have to give out too many kits. It's cruel and misleading, ESPECIALLY because I was told to expect the kit in the mail. If I didn't call I would have just kept waiting wondering what happened. And to be told there is nothing that can be done. This is WW, I find that preposterous! I am truly hurt, disappointed and upset! Shame on WW and the reps!

I am writing to complain about WW Intl. I have been trying for SEVERAL MONTHS about trying to cancel my account. I can never get in contact with anyone and they keep charging my account even though I have gone one the site and tried to cancel that way as well. This is very frustrating that I may have to close my account just so that they stop taking funds out. I would like this resolved as soon as possible and the money to be returned to my account for at least the last 6 months that I have been trying to cancel.

In January 2019, I joined WWI under a special promotion, so I could encourage my mom (already a member), as she prepared for hip surgery. Upon joining, I agreed for WWI to make (3) consecutive monthly charges to my Visa debit card in the amount of $29.96. My account was charged in January, February and March, 2019. Needless to say, I was only able to attend 1 Weight Watcher's meeting.

In March 2019, my mother's friend informed us that Weight Watchers had charged her credit card, without her permission, for and entire year and REFUSED to refund her. My mom then checked her statements to find charges she did not authorize either. She withdrew her membership and Weight Watchers REFUSED to refund her too. My mom went to her bank to dispute the charges. Upon learning this, I immediately called Weight Watchers and told them they were no longer allowed to charge my account. Since they did not charge my account in April 2019, I assume the issue was resolved.

Fast forward to 2020. I am a 54yo widower with an 11yo Autistic child, work full time, and usually make plenty of money in my career. Since all my banking is online, I honestly don't have time to review my statements. I became unemployed due to Covid-19, and am now in my 11th week of unemployment that has still not paid. When my bank account became overdrawn, the bank reversed their service charges so my account could remain at a zero balance until I had some kind of income.

In the beginning of September 2020, my bank notified me that my account was overdrawn. Confused, I called the bank and found that Weight Watchers International made an UNAUTHORIZED charge to my account in the amount of $44.95. Upon further investigation, I discovered they have been charging my account $44.95 a month, since MAY 2019! For 15 months, Weight Watchers International has made UNAUTHORIZED charges to my account, totaling $674.25, and all because I WENT TO ONE MEETING. My bank has blocked them from making any further charges and told me to call WWI for a refund.

Today I spoke with a Weight Watchers International representative who did have a record of my phone call in March 2019, but no record of me cancelling my membership (of course!). Interestingly it took her a while to find my account because my date of birth WWI had on file was incorrect. Although the representative cancelled my account AGAIN, I was told I could not get ANY refund. I will NEVER use Weight Watchers again.

Tomorrow I go my bank to contest the charges with Visa, and at this point am pondering a lawsuit.

We are a group of 20 approx seniors in pennsylvania. Ambridge, we had a beautiful at work type group for seniors whom could not travel, had disabilities and could not drive getting healthy and attending faithfully for one year the meetings suddenly they canceled our group not concern about seniors or people that cannot get to drive or o my god 4 hour trip back and forth on a bus they did not care, just canceled our group so handicapped people cannot go to this organization or what they call workshops.
This is sad that they are so unconcerned to do this. If they truly were in the business to make people healthy they would have kept this open for people like us. They have canceled all the local programs around previous baden, sewickley, now ambridge. We are done with them and now don't buy any of the products or their service and many of our church friends also are boycotting them now. They could have kept this 45-minute program for us.

As a lifetime member from the late 70s early 80s, I attempted to re-enroll on the weight watchers website on 1/23/20. The online enrollment fee included a $20.00 registration fee, which as a lifetime member I should never have to repay! So I made a call to the 800 WW no. and was told I needed to go to a local studio and get some kind of code or voucher in order to get the registration fee waived as a lifetime member! It would have been nice to go through the assessment and fill out information before attending a meeting in the studio, but I couldn't. So on 1/24/20 I went to a local studio with my prior lifetime membership no. and information and told the leader and the other staff person what I had been told by the 800 no. weight watcher staff about needing a code or voucher to waive the registration fee. They had no idea what I was talking about! I had arrived way before the meeting was to start. They spent time trying to sign me up with the current promotion, changed my address in their system, etc., but could not figure out how to get the registration fee waived! I sat through a meeting and then the leader quickly went through some of the book and showed me some of the WW app information. She was in a hurry and neither her or the other staff person provided me with any information to access this app. The other staff member and I called the 800 WW no. to attempt to get the $20.00 registration fee credited back to my credit card. I was told that if I checked back later in the afternoon that whoever I was speaking to would audit my account and as soon as the payment went through, I would be given credit for the $20.00 registration fee. When I left the meeting, I did not realize that I was not given any information to access the WW app until later on that evening when I tried to access the WW app.
I did call back yesterday afternoon to the 800 no. to ensure I was given credit for the $20.00 registration fee. The person I spoke with told me she had to talk to someone higher up and they would call me back. I said I would be gone for a couple hours and they said they would make a note of that. After not hearing back from anyone after several hours, I attempted to call and reached Cody in Nebraska, who said "the studios are always messing things up." He said "they should have given me a lifetime voucher code." I was also unable to access the WW app using my old information from 3-4 years ago in order to get started with assessment, information, etc. Cody said the old account was no longer valid and I would have to set up a new one. He asked if I was given a pass no. at the studio to do this. I said "no, I didn't get anything from the studio." He accessed my account and provided me the pass code no. and we were able to get on the app., changed username/password, but had limited access to the app. He told me to either go into studio in the morning or to call back after 8 am Nebraska time in the morning. I then attempted to access WW app again and the username/password I had just set up would not work. I again called the 800 no. and reached someone else who helped me reset the information again. So then I had 3 different usernames! I asked him to connect me to a supervisor and a woman got on the phone and cancelled my account and wanted me to sign up again by providing my credit card! By this time I had spent over 2 hours on the phone with WW people and was frankly very tired and upset and did not think I should let her recharge my credit card since I was charged earlier in the studio. She tried to tell me that the online prices had the $20.00 registration fee waived, which I could not see in reading the promotion. In fact the pricing was different than the studio pricing. She couldn't tell me why that was and she was quite short with me and I told her I would look at this in the morning. I had received at least 12 emails to reset usernames/passwords, etc. The last email that was sent by WW stated my account had been cancelled!
This morning I went to the local studio after making 5 calls yesterday including one that had both the studio staff and I on, and 1 call the prior day to try to ascertain what the heck was going on. I got to the local studio an hour before the meeting and both the leader and the staff person looked at their system and said I was active! I showed them the WW email about my account being cancelled . They didn't know why that was. I asked the leader to call the 800 no. account people, which she did. She was told my account had been cancelled! Her and I spent 1 hour talking to Mari in accounts trying to straighten this mess out and got nowhere. Mari was supposed to call me on my home phone an hour and fifteen minutes ago after I returned home to see if using my laptop would make a difference in being able to access my account, waiving the registration fee, and accessing the WW app. I have heard nothing back. I tried to call there after an hour to reach Mari and was told I couldn't talk to her cause she was probably in another call center! So here I wait! No calls. I am totally frustrated with Oprah Winfrey's WW program and I haven't even started it yet! It appears that the both the online 800 no. staff as well as the studio staff have not received adequate training! The right hand should know what the left hand is doing at all times. This is not the case. At this point I am not even sure I have be charged, credited back or anything!. Someone needs to address my concerns.

Was a lifetime member. Never ate their brand-name convenience products, just whole food, homemade ingredients. I found that the teacher couldn't answer simple nutritional questions, and the program only accommodates "mainstream" people who eat typical American foods. Teachers in different classrooms dispensed different information and different support materials to us. Mine would tell women with questions about nutrition and vegetarian ingredients, to ask me me in parking lot after class! She didn't know, and wasn't allowed to say, anything beyond the party line! And I talked to them for free! Their TV ads now in 2019/2020, claim they provide "veggie""recipes so I called for clarification, but they don't really, they're still just unimaginative vegetable or fruit side dishes, they just throw us a bone each meeting, how to dress up a vegetable side dish... not satisfying vegetarian main meals with different nationality flavor profiles. They still think you need meat to get complete protein.

Teacher told me apologetically to contact the regional mgr about my questions, who never had the decency to return my calls. Teacher then told me to call NY headquarters, and they also ignored my requests for a callback regarding reasons why we could eat one food but not another that was even better, in terms of flavor and nutrition (for example, why whole wheat spaghetti but not Barilla in the yellow box that has even more fiber and protein; why soy sauce but not tamari, both of which ferment in the same barrel even though tamari has more umami and less sodium, and no gluten...). They really don't know, it doesn't fit the party line, and I lost weight on my own while attending the classes weekly, basically, and paid for the privilege. And those uncomfortable weigh-ins! The instructor once told the entire class, that I was a perfect example that proved you can lose weight on WW without having much money, and without eating WW foods, and being vegetarian. And it was true. But I had to research my own answers, and some of my ingredients weren't ever in their resource books, the one with fat/fiber/point values, can't remember the name...

Their WW business was flagging, they weren't #1 any more, and they brought Oprah on board to revive them, and she's also the major investor/owner in WW, she's not impartial, has a vested interest. She can be very convincing and inspiring, her staff knows how to make her look fabulous in front of a camera, but it's still a profit-making business fighting to revive itself. In strictly business terms, they're dishonest and aggressive, imho. They delay or won't give refunds, they resist complaints, continue charging credit cards when asked by customers to disenroll them (I suggest they call the credit card company or bank, and tell them the bill is "in dispute" to stop charges). They often treat callers with the same cold rudeness and ignorance with which they treated me, from what my online research shows. As a returning lifetime member, I'd be penalized by having to pay all over again for a certain period of time, and the amount I'd have to pay WW can be better spent buying vegetarian staples and even exotic produce and condiments, as well as whole protein sources that don't involve a WW box or package. And there are so many sources of inexpensive vegan protein, they never tell you that even all vegetables have protein!

They're not really teaching you the kind of information you need to make your own informed decisions for the rest of your life, healthier habits, and they lean heavily on pushing their own brand-name foods: it's more like "monkey see, monkey do." It's very well coordinated in that regard. That makes you dependent upon them, when they do your thinking for you, it's still cookie-cutter dieting. That isn't the kind of tools with which you can gain insight and make informed decisions the rest of your life. And they fall short on consistency between instructors, their online system apparently doesn't work very well, and their only response when I called today, to ask what "veggie" means in their TV ad, was to admit they still don't really help anyone but meat-eating mainstreamers, and they still don't provide nutrition information. They still let you eat foods you should eliminate from any healthy diet, just to keep you on board and not feel deprived, although that has some validity. You'll just keep failing and returning. They've imitated successful strategies from more successful weight loss plans lately, as close as they can get without getting sued. And it's actually true that you can lose on WW... not just because of peer support, but it's proven in studies that when someone pays for a service, they'll work harder to commit to it, whether dieting, or therapy, or meditation, anything else. But that scientific principle will work no matter which program you use. WW is trying to mold themselves to more individual lifestyles, but still not vegetarians, which are two-thirds of the planet. They still miss the boat on real training in basic nutrition, they can't handle vegans or vegetarians, and they don't answer your questions and don't even allow instructors try, in the classroom. They remain a money-making venture, and they're counting on Oprah's celebrity, charisma and lifelong public struggle with weight, to pull in members. I wonder, actually, if another reason they don't provide the option of a vegetarian life is their relationship with industries like beef, pork, fish, dairy, etc. Maybe they don't want to fight in court with them, the way Oprah did with the beef industry in Texas. Remember that? She won. Yet WW still allows beef.

Nah... I'm not gonna return. They still don't know what to do with people who are vegetarian or don't eat frozen foods, and they were still cold and curt on the phone. Actually, the girl I spoke with today at their 800 number was, nice, but she suggested I become an employee like her, and work the phone from my home! To do that, though, I'd have to give up my own volunteer work, which consumes my days and makes me happy, and I'd have to believe in WW, which I just can't do completely based on my negative experiences with administrators. The way I teach citizens is to provide them with information so that they can learn and make informed decisions, and then they teach others, too. No hoarding secrets. Maybe WW acts that way because if they teach people how to think, give them solid imformation, they'd be successful enough to not need WW? Just do your research beforehand about other competing programs, pay close attention to those complaints people have about being ripped off by WW on their credit cards. You'd probably succeed with any major program... for a while. It's a lifelong seesaw, which is why these businesses make so much money. Read up on which programs are rated best, or best for your life. Do your research before you commit. And if you're vegetarian or vegan, or you are intelligent and want to ask "why" about the rules, you can forget about WW. And watch your credit card statements!

I am a lifetime member. I went back in Sept 2018. The program had changed. I left the meeting with the understanding that I had signed up for a 3 month fee. I was not given any information at the meeting in West Edmonton regarding how many points I could eat per day nor what my daily point target/ day was. The consultants said that once I went home and logged onto the WW site, the program would calculate my daily point target. When I logged on, the program did not work. It did not calculate my point value. I did not get the service I signed up and paid for.

Weight Watchers has continued to charge my credit card monthly for the past 19 months. When I called to WW to stop billing my card and and to request a refund as I was not able to use the service, I am told that I can only be issued a 6 month refund, but as I am asking for a full refund, I can not be issued any refund until the matter is reviewed by a senior service manager. When I asked for the name of the manager so I could send a letter or asked to speak to a manager on the phone, I was told that it could not be done. When I asked what term I had initially agreed to and told it was a 3 month contract, I asked why they continued to bill my credit card. The response I received was we assumed you are using it, we have millions of members, we can't check that each member is using the service. Bottom line, buyer beware. If the online service does not work, or you encounter problems, Weight Watchers doesn't care, but they will merrily continue charging your credit card.

I am less than 1 month into subscription and emailed them asking to cancel as I simply could not afford the payments.

They have point blank refused and insisted payments need to continue until April next year without negotiation. I find it incredible that a non credit contract such as WW where I have not bought anything can continue to force people to pay.

My friend, [removed] and I both signed up on our phone for WW membership. WE DID NOT UNDERSTAND that we were signing for a year commitment without the option of cancellation. We are both Francophones and the information was all in english. We are trying to cancel and everybody has been rude to us. All we want to do is to not pay into this anymore so we can put that money toward a gym membership. Why is it so hard to do? You can at least ask us to pay a penalty like to pay a month extra but to refuse to cancel and keep charging us for a product we are not using is really taking advantage of people.
Today, [removed] made the call ( October 29th) the girl on the phone was not talking. She was answering by mono syllables. Very intimidating. Judy kept saying hello, are you there? She would barely answer and then hung up. AFter that, I went on chat with someone who also told me that there was nothing she could do. I find that very hard to understand. She kept telling me about new products coming in November, I told her to keep it for other cause I was not interested. She closed the chat conversation without giving me a chance to finish. I thought it was very rude.
I do not have a photo of the conversation but I did rate the conversation right after it happened. Can we just please just cancel and not be charge for the next year for a product we are not using?
[name removed] ([protected]@live.ca) [removed]
[removed] [protected]

Mostly rice with a few beans and corn thrown in. If I ate this I'd be eating about a half cup of white rice void of any nutritional value the box (pictured) shows the opposite of what is in it. It is literally a bit more than a half cup of food.
I called to complain but they would only offer me coupons. I will never buy ww products again so this doesn't help me. This is also based on my purchase of your breakfast burritos. Used to be good now just mainly white tortilla with a couple tablespoons (maybe) of filling.
My address in case you'd like to send me a check
Laura von Kampen
1077 Rich ave apt 5
Mtn view CA 94040

You should be ashamed of yourselves

I requested they did not auto renew but they still charged me.

WW have charged me a monthly fee again without warning or approval.

I do not approve auto renewal.

This is the second time you have done this. Please STOP IT!

As I informed you at my last renewal, November 2018, I am a Vitality member and wish to renew using their promotion code (WW promotion code: [protected]-[protected]).

Please refund the £21.45 charged below

I am no longer a member of Weight Watchers. While I was a member, I unsubscribed from the daily email spam that the company issues. Upon cancelling my subscription, I started receiving daily emails advertising the company. There is no unsubscribe option. When I log into the site, there is no unsubscribe option.

I have called the company and filed a complaint and asked to be removed from their mailing list. I continue to receive emails. It is illegal in Canada to not abide by such requests.

I will file a complaint with the Better Business Bureau if I continue to receive emails from this company.

I am a lifetime member who attends the Bayshore NY location. In May my daughter wanted to join. We joined together and I was surprised that the mobtly pass is not offered for teenagers. I reluctantly let her join even though I thought the $15 a week is a little steep especially for her not to have access to the WW app. We have been coming every week but last week we were on vacation. I think it's ridiculous that when we came to the meeting tonight we were charged $30 due to the missed meeting. You should be encouraging our youth to make healthy choices by offering them a reduced rate, not penalizing them for being young . I'm not sure she will be returning with me to a meeting again until she turns 18 next July when she can get the monthly pass.

I signed up for the WW at home package in mid may. I paid €80 and collected all the books etc from the head office.

My complaint is about the lack of support from customer service.Ive been finding it difficult to lose the weight this time around.Ive lost 6 pounds over 12 weeks but I stated at the beginning I wanted to lose 10-14 pounds. One week I gained 3 pounds and was told "oh well"

Last week after a gain, and feeling frustrated over lack of any sort of helpful imput I said I was going to join a different group.The agent Martina said they would review my tracker and to stick with it. So I sent in my tracker.. and her imput was..."Your weight is fine for your height so you should just think about maintanance now.
I know my own body, I know what weight I should be..I made it clear when I started what I wanted to lose
I find it staggering that a weight loss company would tell someone to stop trying as it would be too hard.Ive used ww to great success in the past. I dont know whats happened but you have gone way downhill. This is the last week of my payment plan. I will not be continuing.. next week Im joining slimming world.

I recently bought the ww frozen chicken parm dinner and after the initial 5 min cook time I was very disappointed to find the spaghetti was stuck together. I have an 1100 watt micro. I then returned it to cook the 1 min 30 seconds with an xtra 5 seconds thinking it was still frozen but after I took it out it was plain to see the spaghetti was stuck together. I will never buy WWfrozen dinners again. I also purchased the thin pizza. It was so hard I couldn't eat it. I used to buy ww dinners in the past and never had this problem. Time to watch your cook!

Apparently I had two accounts with ww. One was from many years ago online only... I used it for a week or 2, maybe.
But in 2014 my husband and I joined in january and had great success. Love the meetings and the people and team leaders. But one week at weigh in, my card had expired and I gave her a new one to re up me... I think thats when the new account was added? I don;'t know... I did notice I would get two cards, but never dreamed it was about me having two accounts! When I fianlly looked, yes, two accounts! I didn't sign up for two... Ww signed me up! So about 1100 dollars later, I call and they offer me 3 mos refund. Supervisor then offers 6 mos... Of course I dont' accept... I didn't make the mistake, first of all, and second... It was a mistake! So, my husband and I get on the phone with our credit card co and ww rep, who, after more than 2 hours on the phone, says she will get back to us... Closes all the accounts except one and we wait. Of course she never did get back to us. Now fast foward, I become a lifetimer and what?, find out they are still charging me twice! I am floored. My husband mentioned it to supervisor from ww int> at a meeting and she said to call her personally and she would take care of it... So yes, I was out of town for an extended period of time and when I got back to her in april, she was very nice to solve that problem... A little defensive but issued the refund. But when I brought up the 1100 refund needed, her attitude was very defensive and she told me they would offer 6 mos because I should have been aware of my credit card charges. She said it was really up to me to be watching and not ww to see if they are charging twice. Huh? So they create the account, charge me and if I don't catch them at it, it's rightfully theirs? They will accept 6 mos of responsibility but not then entire time? Ok, i'm too tired of it and resentful so will take the fraction of the cost and chalk it up to another large corporation taking advantage of the people. If someone asks me about ww? I don't always recommend like I used to because I feel taken! Oh, and I am writing this complaint because I see online that this isn't a unique problem of mine... It seems to be mo for ww.

I have been trying to cancel my subscription for 6 weeks, I tried calling and leaving message on the voice mail ( no other choice seems there is not rep available every time I call ) nobody is calling me back, I have attempted to cancel online and getting technical error. meanwhile weight watchers.ca keeps taking payment of 66$ on my credit for the past 2 months . I am very upset that im getting robbed monthly by this company, I want to cancel immediately and want to be reimburse for at least the last month .
I expect to me contacted within the next 48 hours or I will keep escalading the issue until settle to my satisfaction