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Weight Watchers International
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1.9 129 Reviews

Weight Watchers International Complaints Summary

30 Resolved
99 Unresolved
Our verdict: When using services from Weight Watchers International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Weight Watchers International reviews & complaints 129

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7:09 am EDT
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Weight Watchers International weight tracker won't load

I'm a satisfied Weight Watchers Lifetime member. In the past few years, I've been using their eTools, in addition to attending meetings. And I've been perfectly happy with the website -- its functionality, usability, and technical integrity.

Until last week, I was always able to log into the site and use all of its features, with no problems. After my weekly meeting last Friday, I logged in and entered my morning points, then went to the Weight Tracker tool, and was able to enter my weight. However, when I tried to click the box indicating that I weighed in at a meeting, the box was inactive. And so was everything else. I had to click out of the Weight Tracker and try again.

I have not been able to access the Weight Tracker since. Sometimes I get a blank screen, sometimes a blue screen with two tabs at the top, and a "Measurements +/-" box. Nothing works. It's all frozen till I click out of the Weight Tracker and go back to the other site tools, which are all still working properly.

I sent an email to Tech Support and got an automated reply with a tracking number. I also called the office, and the woman who answered the phone said she was able to log into my account and see the Weight Tracker. In a sweet voice, she told me -- at least 5 times -- that the problem is all mine, because she could see everything just fine.

I asked to be transferred to Tech Support, but they have no phone access apparently -- just email. She assured me that Tech Support would reply to my email within 24 hours. After almost 48 hours, I got an email telling me to clear my Internet cache. Well, that's the first thing I tried, even before sending an email to ask for help! So I sent an email back to explain that. And now what? Sit and wait some more, I guess.

The site administrator is adamant about not logging multiple complaints about the same issue. The instruction to send only one email per issue is unambiguous. But if they are always this slow and inefficient in responding, then it's no wonder people feel they must log multiple complaints.

This is not a major problem, mind you. But the longer they put me off and fail to resolve my issue, the bigger it seems. If this takes much longer to fix, or if it cannot be resolved at all, then this becomes a whole different type of complaint.

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Chris Starkman
, US
Jun 01, 2017 12:14 am EDT

I agree. The tracker freezes after I enter one or two items. I just got a message that said "unable to fetch nutritional info at this time." The database is incomplete. Almost every day, I have to substitute for something I ate. For example, I had corned beef hash at a restaurant and could only get listings for "canned hash" or for restaurants not in our area. (I am on the West Coast.) Very frustrating!

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shirleygirl43
Whittier, US
Jul 02, 2015 9:48 pm EDT
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Sorry guys, I love ww but I have been having horrible trouble with the app on my phone as well as the website. Recipe builder twists and changes all of my numbers on the recipes I have inserted so that is pretty much untrustworthy and questionable... If I added a recipe that was 8 ppv, it will track it correctly at the moment I just added the recipe but a few days to a week down the road it might come up as 3 ppv or 0 ppv.- Strange stuff. Then today between my phone and the ww site on my lap top I would track breakfast or lunch or even just a dumb snack, come back later to track something else and that stuff I previously tracked is gone. Plus, I noticed my "save" button is hardly ever lit up so I can't save my stuff and the "save" button at the bottom of the tracking page disappeared! I'm so extremely frustrated and the people on the chat as well as on the phone always say the same thing, delete it and reinstall it. done that several times, doesn't work, delete the cookies or caches or whatever - they have walked me through that and that did not help. I have even taken the time to delete the whole dumb recipe and retype it in from scratch but the system is very highly flawed. I'm frustrated. I'm sure their multi-million dollar company "get" concerned if they started losing customers. Get a grip and help us out please after all, we are paying customers - or we were until we became lifetime members. Hey, come to think of it, my problems actually seemed to start right after I stopped paying them on a monthly basis because I made goal. Love the tracking and love the ww system but the service is less than desirable.

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Weight Watchers International refund

I joined weight watchers on line one day and the next day I decided I just didn't want to do it.
So I canceled.
It has been almost a week and they still haven't canceled me.
I paid 60 something for 3 months. With no join up fee.
If I canceled, they said I would have to pay 29.00 fee for joining and 17 something for the first month... so I would only get 17 something back for my refund.
So far nothing has been done, I have requested 3 times for them to cancel me.
I was not happy that I could not change my mind within 24 hours to get a refund.
So I have been waiting for them to cancel my membership. It's been a week now, and nothing.

I am not sure what they are waiting for.

I will never join that company again. It's just not right. They have your credit card number, so they are in control.

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10:50 am EDT
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Weight Watchers International charging for unwanted services

I signed up for the 3 month program on line. I really didn't like it. I GAINED weight! But that isn't my complaint. I "got what I paid for". but then Weight Watchers charged me to renew when I didn't ask for it. Yes, I know it was in small print when I signed up, but they gave no option to sign up WITHOUT the automatic renewal. So it's like I'm forced to get nothing at all or the 3 months with auto renewal. When I noticed the renewal charge on my bank statement, I called immediately. It was really difficult to find a number or email to contact them. They all centered on how to SIGN up but not on billing disputes. Anyway, when I called, they refused to give my money back. I can't believe it. even sleazy companies would reimburse for these auto renewal "scams" but WW would NOT!

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10:48 am EDT
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Weight Watchers International new pricing a rip-off for lifetime/seniors

Weight Watchers in Canada is introducing new pricing which means that Lifetime members are losing previous benefits. WW is not honouring the original benefits that Lifetime members were promised. Perhaps there is a case for a class action. Now WW's most economic pricing means that EVERY meeting must be paid for. Formerly, Lifetime members did not pay for missed meetings. Also, the "attend three weeks and get the 4th free" option is discontinued. AND--there is no longer a senior or student rate. When you do the math on this--it is a huge increase.
I suggest that all WW members contact WW and express their concern.
In the meantime, I have decided to boycott all WW products--both at the meetings and at the store.

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7:15 pm EDT
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Weight Watchers International monthly "app" service

I fathfully have been paying my $17 a month to use the Weight Watchers ap on my iPhone since September 2008. Following what I know about the program I've lost 55 pounds and have never felt better. The last couple of days have been a nightmare as far as access. I cann't login to the ap. I've deleted it and reinstalled it. I've gone as far as wiping my iPhone just to reinstall it to no success. I cannot even login to the website from my laptop. When I called the customer service phone number they actually blamed it on my ISP. Ok then why did the problems happen while in Durham, 110 miles away? ISP issues there? Dunn, NC 78 miles away. ISP issues there too?

I would hate to have to cancel my service but I don't plan on giving Weight Watchers $17 a month of my money and get nothing in return.

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Kate Childers
Murfreesboro, US
May 23, 2010 9:32 pm EDT
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They should at least credit you!

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6:57 am EST
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Weight Watchers International non refundable monthly pass payment

Watch out, WW has just changed their cancellation policy for the monthly pass and you might end up like me losing 6 weeks worth of fees. No luck with emails, just terse referrals to the policy on the website.

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lisa richter
Southampton, US
Dec 01, 2010 3:34 am EST

when I signed up last year sometime in nov.2009, I tryed the free week on the website and I decided this wasnt for me, I just got a book on counting calories so I cancelled and a month later I noticed they still took my money out of my account and I kept calling and kept cancelling and they still never cancelled my account or offered a com# this went on for a year and they over drew my bank accounts where I had to pay extra money. Last night I was in tears I added everything up and for 1 yr they cost me 664.00 plus tax with my overdraft fees and I spoke to the superviser and I told him what has been going on for a year and still no one ever cancelled my account nor did they ever email me or give me a com # to let me know it was cancelled. well the superviser gave me a com# and told me that they can not give me my money back, my hard working money.That money was never theirs and I did call and cancelle but they have no records on the computer of me calling or cancelling. They also told me theres no way of them finding out when the last time I was on the website using the calorie counting steps. I told him I dont believe that, they should be able to see who signs in on the weightwatchers account plus I only used it for that one week last year and I am so sure that me next bank statement will say they took more of my money out.They need to stop.They need to give me my money back its not theirs and never was. They lie and scam and can not be trusted and should be off the market.I am so sick to my stomach and I really honestly think they are doing this to alot of people and I am about to research it on my own and as a team we will sue them for every penny they owe us plus alot more. If there is anything you can do to help please let me know.thanks

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LaLa22
Flossmoor, US
Oct 02, 2010 12:00 am EDT

I agree. My montly pass expired Sept 17, 2010 and I wanted to end my membership. When I attempted to cancel on the 18th, I was told I had been billed on the 7th, was not eligible for a refund and might as well stay on until Oct 17, 2010 since I was paid up until that date. I was told I could not stop my membership until the next month. That just doesn't seem right.

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4:12 pm EST
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Weight Watchers International ww refuses to refund e-tools charges

I have been out on leave for surgery for an extended time and my husband was out of the country. My husband discovered when he returned that Weight Watchers was taking out money for 5 months time for the WW Online E-tools. This was a free service because WW says that as long as you have at least 20 people in your At Work program, you get free online E-tools. Meanwhile, they have been taking it out ever since. Their policy is that you must enter a voucher into the system (which I did) and they continued to take it out.

Trying to reach them online was useless because they did not answer the question, they just sent me the refund policy, but when I replied I had done that, I got a different person who thought I wanted to enter my voucher and so he sent the link to instructions on how to enter the voucher. When I replied back to him, I got yet another person, thinking I wanted something else, etc., etc.

My bank entered the claim, but denied the claim, saying WW denied the claim, saying they had a refund policy.

Weight Watchers has a very bad reputation and they are SUPER STRUDE. Whatever you do DO NOT EVER GET ETOOLS. They will NEVER refund a dime - even though they can see they are wrong!

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Weight Watchers International inability to cancel monthly pass on line

The website monthly pass cancellation feature is worthless. I absolutely could not access a way to cancel my membership online even though this option is frequently mentioned as being an easy task.

The phone number is not alisted on my membership card or on a promotional pamphlet I recently recieved. I ended up going outside the weight watchers website to another just to get the phone number.

Members can only cancel by written mail, by email, or by telephone. I wanted to cancel today and obtain a written record of my cancelleation request, date, time, etc. but could not get one. I finally resorted to telephoning customer services. When I politely told the representative how long I had been trying she ignored my comment and only offered to process the phone request.
Altlhough she said she was unable to email a confirmation to me, nor, could she offer a transaction number of my cancellation she assured me the membership was cancelled. She, however, added that if I did encounter problems that I could use her name for a follow up inquiry.

If prospective Weight Watchers customers had this much trouble getting a phone number or joining the company would go bankrupt. My final impression is that Weight Watchers only really wants more paying members and to sell their products.

Signed dissatisfied Midwest customer

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Rachel241
, US
Jan 22, 2017 4:00 pm EST

Weight watchers has set up their website and cancellation process such that it sends you into a continuous loop where you cannot cancel online. You can join online and have your money taken automatically without any difficulty. But try to go online to cancel your account and they tell you to go to the Help section (can't click on Help...no link)...or to Account Settings (nope, there's no link or section 'account settings' on the website). They actually instruct you to send a letter. What?! Get real Weight Watchers! This is a SCAM that is still going on 6-7 years after these last posts from 2010. There is absolutely no reason for this. None. You know exactly what you are doing. SHAME ON YOU! And, SHAME ON OPRAH FOR ENDORSING YOU!

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ABQ NM
Albuquerque, US
Aug 26, 2010 9:13 am EDT

WW also charges you well in advance to get their money. Then they don't offer a refund even though they have charged you 15 days before you next pass is due. This is a SCAM! They are conducting their business like these online scam companies. I expected more from WW.

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ivelost97
, US
Aug 29, 2009 4:18 pm EDT

Please recheck the back of all your material-you will notice that the customer service number is located on the back of each weekly book, the back of your pocket guide and on the paperwork you received when you bought the monthly pass. Directions for cancelling are also located right on your monthly pass and if you have an older Membership Book where your weight is tracked the number is right there on the front cover. Weight Watchers clearly offers their members with the customer service number, ll they have to do is look on their material.

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Weight Watchers International cancelled subscription

Signed up for the 3 month trial. I did remember to cancel after the trial was over in October of 08., unfortunately I didn't follow-up when I didn't receive a confirmation, instead assuming they would cancel as I asked them to. It's now June of 09 and I'm still being charged. They claim they searched their database and can't find the cancellation notification. When asked why they can't verify that the account wasn't used because I canceled it, they claim they can't research their database for that purpose. Appearently they can onloy use the database when it suits them. They claim to not have a phone# so I can actually speak to a person about it. I find that to be very poor customer service.

BBB now has a formal complaint from me. Hopefully that will help.

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Krista Vega
Frederick, US
Dec 29, 2011 3:26 pm EST
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I have been a member of weightwatchers for four years. Recently, I was asked to update my card. I had recently received a new ATM card from the bank and had to update the expiration date. I did this and the website thanked me for update. A month ago I was unable to login to my points tracker. I contacted WeightWatchers and they informed me that my subscription expired. I explained that I had updated my billing information and that I had been with them for four years. The woman offered to reinstate my subscription due to the error but for a higher price then what I was paying for four years. I was a week from life time. I contacted headquarters and heard nothing so I left.

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newflover
Auburn, US
Jan 21, 2013 7:11 pm EST
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When I joined, I decided to pay weekly rather than sign up for the monthly program..it's a little less expensive when you pay by the week... When I attempted to set up an online account to utilize their online tools, I was told that because I pay weekly I'm not eligible... I think this is completely unfair and quite frankly a rip off.

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chauncy
Charlotte, US
Dec 17, 2008 6:35 pm EST
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I signed up for Weight Watcher's online special for men in September, 2017 for $65. The special was for only 3 months September - December and I was to only pay a lump sum of $65. The special ended on December 15, 2017 and Weight Watchers continue to debit my account for $16.95 for December - January on 12-15-08. I have e-mailed Weight Watchers several times on 12-16-08 and they refuse to give me a refund. I wouldn't recommend Weight Watchers to anyone because they are not customer service friendly and don't believe in refunding customer's monies when they are wrong.

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LISA ROUSE
,
Apr 06, 2008 7:39 am EDT

Signed up for ww in marion, sc about 8 weeks ago and had to miss my last meeting due to sick children. Upon weighing in at the following meeting I was informed I had to pay although I did not come to the meeting. I asked where this was documented and explained I had not been informed of this prior. At this time the older lady helping me became defensive saying that it was in book 1. I told her that everyone has emergiencies and she asked what kind of emergency and I told her sick children. At this time I gave her the check and she said. Well you didn't tell me that (In a very sarcastic tone) and tried to give me back the check back. After feeling like I had been repramanded for something I told her to keep the check and gathered my things and left. I came home and read book 1 and this info is not in there. This type treatment could deter a member from returning.

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prosperousajw622a
Brooklyn Park, US
Feb 14, 2011 1:47 pm EST

I saw the commercial with Jennifer Hudson, the website advertisment that indicated that you can try the weight watcher point plus program for free for 7 days. On 02/04/2017. I went on-line to try the program for free for 7 days as advertised. They charged my card $53.85. For three days I tried it and did not like it so I sent an online e-mail to the cancelation department on 02/09/2017. The automated system wanted me to stay program for an additional month and only refund me 5.95. I called the 1-800 number and they explained to me that was not on that program and they will only refund me $5.95. I told them that I do not want to be on the program and that I was only interested in trying the program for 7 days. As of this day 02/14/2017. They have not processed my cancellation or refund me my $53.85. All I have been getting is e-mail saying how they are not refunding me my money and that I was not on the 7 day trial. I have reported them to the FTC and BBB. I am getting all my money back based on what they advertised. They can prolong this all they want I started on 02/04/2017 and cancelled on 02/09/2017 which is less than the 7 days.

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quintin1
, US
Jul 03, 2011 9:03 pm EDT

I've been trying to get a refund for 6 months (for a different issue) for $40.00 I shouldn't have been charged and theyjust keep emailing the same response (probably right out of their handbook). I don't think I'll ever get my money back, and I'm a member! I guess they would rather lose the $40.00 I give them every month than refund the $40.00 charged in January that never should have been charged. I guess that being a billion dollar company isn't enough, they need to charge people for the wrong thing and never correct it. Losers!

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Dolores Cummings
, US
Jul 29, 2010 12:33 am EDT

I cancelled my membership in May yet they continue to charge my credit card.

Dolores Cummings

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Dolores Cummings
, US
Jul 29, 2010 12:28 am EDT

WW wil not cancel my account.
Dolores Cummings

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auntiemofks
Leawood, US
Jun 11, 2010 3:22 pm EDT

I have never experienced a problem with getting a refund if it was due me. I have called the 800 number and cancelled one account and another time I just cancelled prior to the end of the 3 month online account at the end of the 3 months. Mmm. Are you sure you read the agreement and proceeded accordingly?

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robyn mcnait
gloucester, US
Dec 07, 2009 6:43 pm EST

Hello just a note to let ya know how pissed I am with weight watcher I sighn up in June and you guessed I am still getting billed I have gotten no were I cancelled it shortly afterI joined and cant seem to get any were several e-mails I have sent with no answers i have spent a fortune and at this time of mylife Im struggling to pay the bills and could really have used that extra I will try to go to bank and get this fixed I feel its alittle to late to get any money back just add this to the growing amount of cpmplaints shame on you weight watchers shame ! Robyn McNair

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10:11 pm EDT
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Weight Watchers International unauthorized charges

I joined weightwatchers.com for a three month trial period. At no time did I have to authorize any additional payments, however I now received my credit card statement and they timed it so that two months of additional fees had already been charged to my account. It is not possible to speak to a live person and the online response says you had to read allll the way down to the bottom and cancel if you didn't want to continue. Shouldn't you have to authorize additonal charges rather than authorize a cancellation? I encourage anyone with similiar problems to contact the Better Business Bureau as they have already given weightwatchers.com an unsatisfactory record: http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=21583

Has anyone been successful fighting the unauthorized charges?

Very disappointed in WI

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Weight Watchers International cancellation

My husband and I are both monthly members and have been for approx a year. He has decided to do the program on his own. He cancelled his membership in late February, 2009. Our bank account to date has been debited $39.95 each month since. I have e-mailed WW trying to get a refund for the amount that has been debited since our cancellation and it has been a complete nightmare. No one will call back, they don't list any customer service number, and the on line representatives don't know what their talking about and contradict everything the website says. It was extremely easy to join and they took our credit card with no problems or hassle but it has been a horrible experience trying to get the refund we are entitled to. I wish I could get someone to call me back.

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phyllis
,
Jun 16, 2008 1:08 pm EDT

Today is 6/16/08. On 6/9/08 I e-mailed Weight Watchers to cancel my monthly pass. I still have not received a confirmation either by mail or e-mail me back. I was very easy to join but why can't I cancel my pass as fast?

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Thelma
Statesville, US
Apr 25, 2009 9:49 pm EDT

It is very easy to register on line and and set up monthly payments, but it is very difficult to get in touch with someone who can cancel your program. I faxed them on 4/22/09 and I was suppose get a reply within 48 hours. well, here it is Saturday, 4/25/09 and I still have not heard anything by e-mail or any other source. There should be a phone number where you could get in touch with someone.

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Aljean Lyons
Newport News, US
Jun 11, 2009 8:06 pm EDT

I have been trying to cancel them from taking my money and i can not find a way, so I guess I will have to go to my bank and stop payment. Is there another ways thank Aljean

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Barbara De Jong
Pella, US
Mar 18, 2010 10:30 am EDT

I would like to cancel my weight watchers program. My monthly pass number is W1124763 and it is valid until 19-Apr-2010. Please let me know that you cancelleld it and I am also sending by snail mail the "cancellation notice. Barbara De Jong

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MiMiPLR
, US
Aug 29, 2009 12:25 pm EDT

There is a customer service number on the back of your tracker. Call them, and they will help you.

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arlene singer
Boynton Beach, US
Jun 15, 2009 10:38 am EDT

please return my money

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arlene singer
Boynton Beach, US
Jun 15, 2009 10:36 am EDT

please refund me the two months i didn, t use

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arlene singer
Boynton Beach, US
Jun 15, 2009 10:34 am EDT

i would like to be credited for the two months i didn't use

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arlene singer
Boynton Beach, US
Jun 15, 2009 10:32 am EDT

i only used one month of the 39.00 special and i have been charged for two additional months and would like that credited to my account arlene singer 37 hampshire lane boynton beach, fla. [protected] confirmation code 5e433

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krispix318
, US
Jun 11, 2009 9:08 pm EDT
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I forget exactly how you do it, but I know there's a way if you use online e-tools. There's something in "my account" or whatever they call it. They make it incredibly difficult to find, but it's possible.

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Weight Watchers International discrimanation

The most shocking thing happen to me when I went into Weight watchers in Hesperia CA, seeking employment with the company. When I ask were they hiring, the lady looked me up and down before she answered and she reply to me no. She then went on to say that I would have to pay and go through their weight loss program and become a succes story before I would even be considerd to work there because of my weight. I was so shock that she said that. Here is a company that I have been familuar with since I was child, I could not beleive what she was saying to me.

Renata
[protected]@aol.com

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Faye Hunter
7097 Alvern St., US
Sep 21, 2009 6:59 pm EDT

This makes no sense. This most likely against the law. If a person sees a therapist say as an example, for shop lifting and then uncovers this behavior of acting out is coming from being molested as a child, is it required that the therapist must have also been molested and had a shop lifting problem? No, we check where they went to school and how many years practicing etc... We see if our insurance plan is taken by the therapist.

Jenny Craig has a training program for their employees. You don't have to had a weight problem to be hired. What is required is intelligence, compassion and a decent work history/resume. If Weight Watchers is so intent on hiring only members who have paid for their program then don't list any positions for hire on their web sites. Simply hire current members and hope their education and resume gives them the additional skills needed to be a receptionist or team leader. A person could have issues in another area, be working through them in therapy and/or 12 step program but if it not weight issues, they are not even considered for any employment at Weight Watchers?! This seems very unfair and may be against the law. In these tough economic times this is not good behavior. Again they should stop listing any jobs on their websites, when they are trying to recruit new over weight people that may or may not get a job down the road. Weight Watchers appears to discriminate against those without a weight problem who dealt with these issues without them or if the person has never had a weight problem at all. Jenny Craig does not do this.

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CustomerServiceDept
Iowa City, US
Aug 29, 2009 2:22 pm EDT

I am sorry. For your troubles I am going to go ahead an hire you. However you will be working without pay. Let me know when you can start.

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bamachick
, US
Aug 29, 2009 2:20 pm EDT

I do hope she told you in a nice way. However, WW does require their employees to be a lifetime member to work for them. It is not discrimination as you see it. You have to know how to work the program to be able to answer and help people. If you are over weight, what would a new member think? You are telling me how to lose weight but you are not a roll model? See what I'm saying? Also, what would you tell a person that was eating their daily points but no extra points, exercising 6 days a week but not losing weight? You have to have been there or know WW policy to be able to help.

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ccww
ellabell, US
Aug 29, 2009 9:32 am EDT

Shocked or not, she is correct. If you want to work in the meeting room you are required to have lost weight thru WW. How else would you be able to present the plan. Get a clue, okay?

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Weight Watchers International no refund

January of this year I signed up for a 17 week weight watchers program with my job. I only attended two meetings and then I left my job. The total cost of the 17 week program was $186.00 I wrote three checks for $62.00 for myself and three checks for the same amount for my aunt. I requested a refund saying I no longer worked there I was told I could get $133.00 back and this was minus a processing fee. I got a check from weight watchers in the mail for $91.00.

I was told by the meeting instructor that my aunt needed to email her so she could also get a refund, because my aunt only attending a few meetings also. The very same day my aunt emailed the instructor and told her she would like a refund. The instructors emailed me and my aunt saying that my aunt wasn't eligible for a refund because she hadn't left the job and there was only a few other reason why they would give a refund,

My problem is they deposited all three of the checks I wrote for my aunt and the last one was bounced. My bank charged me $18.00, then they turned around and a week later they deposited the check again (On my Payday!) They took out the $62.00 plus a $30.00 returned check fee. They took $92.00 out of my account for a program that neither me nor my Aunt has a attended in weeks. I don't remember them telling me about a no refund policy if you quit or them giving me a paper with that policy on it because If I had known I would have never signed up.

When I do the math I figure Weight Watchers took $402.00 from me and only refunded me $91.00. That's two memberships fees of $186.00 = $372.00 + $30 returned check fee = $402.00 and if I subtract the $91.00 they refunded that leaves $311.00. To me that is a whole lot of money for a program I didn't even attend half of, or my aunt. I'm very disappointed in Weight Watchers and I have joined several times and never had this problem, I will never ever join their program again and I plan on complaining on every website I can, and tell everyone I know about this because it's just not fair for them to not refund a consumer for a program they are no longer attending.

Very Very Upset Consumer!
Ambra

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Weight Watchers International should not have been billed

I signed up for the free trial on e-mail and for 3 months. I never completed the form and have not heard anything from the company. IMy credit card was charged for $65.00 on 2-02-09. I want my credit card charge reversed immediately.

Margaret M Miller
2600 Coronado Drive
Fullerton, CA 92835

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Donnabe
Rochester, US
Mar 18, 2009 10:21 am EDT

I am sure they will reverse it for you. Once you sign up for the free trial it automatically lets you on the online ww program. It is kind of confusing.

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Weight Watchers International online scam

I am a online user experience expert reviewing weightwatchers.com for an upcoming blog article. I signed up for the free 7 day trial to conduct the review.

I clicked the free trial button and was redirected to a sign up page. I didn't see anything about a free trial so I went back to the previous page and clicked the free trial button again. The website landed me back on the same sign up page.

So I assumed I was signing up for the free trial and continued through the flow. When I came to the credit card entry form I assumed my card would be charged at the end of the seven day trial or at the least the funds be refunded when I canceled.

After I completed a my usability review of the website I clicked on the cancel account link. I also sent a cancellation email to the customer service department.

An agent named 'kelle' with weight watchers online accounting department responded to let me know that my credit card was charged $65.00 and that I would only be receiving an $18.10 refund. So my two-hour 'free trial' actually cost $46.90.

The agent was not at all concerned when I told her that I clicked on the free trial link and canceled after only 2 hours. Instead of addressing a significant error in the user interface, she referred me to the 10 page legal agreement I was supposed to read during sign up.

After a bit more research I learned that weight watchers online has an unsatisfactory record with the bbb of new york and has had 43 complaints in the last 12 months! I also found many more users complaining about this very same issue in various forums.

Weight watchers online baited me with a free trial offer on their website. I signed up under this pretense. The fact that they immediately invoked the legal agreement without addressing an obvious problem on the website leads me to conclude that this is a deliberate bait and switch technique employed by what I believed was a trustworthy brand.

In my opinion this despicable practice constitutes blatant online fraud. I will do everything in my power to make sure that weight watchers online is investigated by the new york attorney general's office.

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Yiks!
west newbury, US
Jun 01, 2011 1:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have just been scammed by WW online. I signed up and within the hour of trying to figure it out, realized it was going to be beyond my computer skills & tied to cancel. They were willing to give me $5.95 back of the $53.85 I'd originally paid. What a scam & and from a company I'd trusted from using it years ago. Boy, times have changed!

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Kozi2005
, US
Jun 01, 2011 12:37 pm EDT

I am also having an issue. I signed up for a 3 month online plan and decided within the hour that it wasn't workable for me. It was confusing and I did not want to continue so I canceled immediately. They emailed me back saying of the $54 charged, I was only entitled to $5.95 refund, even not using it at all and canceling immediately. This is absolutely a scam and my opinion of Weight Watchers has changed from positive to completely negative. I am also contacting my Attorney General's office and the Better Business Bureau.

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Brian F
P..O. Box 95, US
Jul 04, 2009 5:09 am EDT

I had a similar experience for their thirty day trial. Lousy as hell customer service.

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6:17 pm EST
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Weight Watchers International free trial is a bait & switch!

I was doing a tech review of the new weightwatchers.com. I clicked on the FREE TRIAL button to sign up for free for seven days. The site redirected me to the first page of the sign up flow. I didn't see anything about a free trial. I clicked the back button and clicked the FREE TRIAL button once more and was once again redirected to the same sign up page.

At this point I assumed I was signing up for the free trial and contined through the flow. When I came to the credit card entry form I assumed my card would be charged at the end of the seven day trial or at the least the funds be refunded when I canceled.

BUT weightwatchers.com is REFUSING to honor the free trial and won't refund my $65.00.

Kelle, the customer service representative (via email only) was not at all concerned that the FREE TRIAL link landed me on the normal sign up page. She only responded by saying that I agreed to their five page legal agreement.

In my opinion, this is a deliberate BAIT AND SWITCH technique employed by what I believed was a trustworthy brand.

Ironically I am a user experience expert so this kind of thing really hits a nerve with me. This is a despicable business practice that should not be tolerated. I will be contacting the Better Business Bureau, the New York Attorney General's office and filing as many complaints as I can.

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Taken
, US
Feb 23, 2009 11:40 pm EST

Same thing happened to me. Thank you for posting. If WW really wanted to offer a "free" trial, they wouldn't have requested a credit card to begin with. This is really upsetting as I should have known better. But I trusted the Weight Watchers name and thought that they would honor my request for a full refund. However, they only gave me $18.10, which means, they kept my $46.90.

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Weight Watchers International ill treatment at weight in

I started the new momentum program through weight watchers in December. I came down with the flu and missed one of my meetings. Though they do not provide you a missed weeks book my meeting leader allowed me to have that book as my mother and I are each others support. Tonight I went to a different leaders meeting - and what was suppose to be an exciting and celebrating moment for me turned into a reprimand and harassing situation. This leader snapped at me and said that “it was not company’s policy to provide me with a book for a meeting that I had missed” and that “In the future I will have to learn that they will not do that for me and I have no right to expect it to be done.” As I stood there dumbfounded- especially since I was excited that I had finally lost weight after struggling for 3 weeks I apologized and stated that I had inquired at one of the other meetings and was informed that it was okay. She replied again that “I was wrong for asking and that in the future they will not be doing that for me and that I should not have asked.” There was no congratulations on my weight loss only a 5 minute reprimanding conversation where I was left feeling very bitter towards weight watchers and I was treated with no respect or dignity. I’m paying consumer of the Weight Watchers program and was treated in a manner that no one deservers.

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Donnabe
Rochester, US
Mar 18, 2009 10:23 am EDT

Wow that is strange. At my meeting if you miss a week you won't get two books at the next meeting but you will get the missed one, and then just continue on from then. Sorry it was like that. Just go to a different meeting. Congrats on your loss btw, I am about to become a lifetime member in 2 weeks!

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Weight Watchers International cancelled but credit card charged

Subscribed to weight watchers online sept. 22, 2008 for their free 7-day trial because that was the only way to view their website. On sept. 29, 2008, I cancelled before midnight of the 7th day according to their terms for cancelling, yet they charged my credit card for $65 saying that their automatic billing date would have been the day before. Grrrr since that wouldn't have given me 7 days free, I don't see how they think they can get away with this. Help!

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j RUE
, US
Jul 17, 2012 12:44 pm EDT

I subscribed to WW and charged the monthly pass to my account, I was never told this was a recurring monthly charge and was never mailed my monthly pass card. They are crooks, they continued to charge me for 9 months but will only reverse 3 months. I think this is a scam, never use your debit card or credit card with them...CASH ONLY!

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IMOGENE WALKER
Columbus, US
Feb 13, 2009 2:02 pm EST

WHEN WW CHANGED THEIR FORM OF LISTING MONTHLY WEIGHT FOR ME AS A LIFETIME MEMBER, I FORGOT THE NEW BOOKLET BECAUSE IT WAS A CHANGED FORMAT, AND REALIZED LATER I LOST THE NEW BOOKLET. I WAS CHARGED $10.00. THIS IS AN UNFAIR PRACTICE SINCE I WAS NOT TOLD IF I LOST IT, I WOULD BE CHARGED. KATHY, AT THE SENIOR CENTER IN COLUMBUS, OHIO ALSO TRIED TO CHARGE ME $10.00 AT THE TIME I FORGOT TO BRING THE BOOKLET IN TO THE CENTER. IS THIS THE POLICY ON THE FIRST TIME THE BOOKLET WAS FORGOTTEN. THIS NEVER HAPPENED TO ME BEFORE AND IT SEEMED UNFAIR. PLEASE LET ME KNOW

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Weight Watchers International cancelled monthly pass

I cancelled my monthly pass as of 10/23/08 and I

received a cancellation notice on this website that it was cancelled, but I received a new pass yesterday extending me out to Dec 06, 2008. I don't want it on my credit card and I thought it was taken care of. My back is my trouble as I can't do too much excersise and this keeps me from losing weight. the back trouble started after I joined weight watchers. My pass no is M3223673. Please help me to get this cancelled again. The new pass comes from Cara Bishop, member services, weight watchers.address is weightwatchers, 300 Jerico Quarangle, suite 350, Jericho, NY 11753
Thsnk you, Barbara Swanson

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Mary
,
Oct 17, 2008 10:11 am EDT

in jan. of 2008 i joined weightwatchers over the internet. shortly after i joined i got sick and hospitalized and could no longer follow this program. i have tired since that time to cancell this memebership and they are charging my credit card for monthly membership of 16.95 every month since. please beware. very easy to join but a nightmare to cancell. i would never recommend giving them a credit card.

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toddie
, US
Aug 09, 2010 8:17 pm EDT

I have worked for WW as a leader for over 5 years (lost 57 lbs by the way) and have NEVER found any member to have a problem canceling their monthly pass or monthly charge.

The 800 number has provided service each and every time. [protected]. If they are not treating you right...I want you to email ME!

We are the gold standard and we better be treating people right.

Todd, Seattle, WA
atfz111@yahoo.com

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Weight Watchers International - no free trial - it's a ripoff!

I signed up for WW Online simply to try it. Their website says that your card wil not be charged during the 7 day trial period, but mine was charged on day two. This did not contribute to my overall good feelings about the company, and I decided to cancel on day five, well within the seven days. I did this by email. I rec'd an email back saying I was not...

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