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Wegmans Food Markets Customer Service Phone, Email, Contacts

Wegmans Food Markets
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1.1 174 Reviews

Wegmans Food Markets Complaints Summary

4 Resolved
170 Unresolved
Our verdict: If considering services from Wegmans Food Markets with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wegmans Food Markets reviews & complaints 174

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1:06 pm EST

Wegmans Food Markets unethical and possibly illegal behavior of an assistant manager

14 years ago I had a stroke. 12 years ago I was advised by my doctor to avoid falls as much as possible because of being easily injured. Towards this end I wear strap on spikes to keep from falling on ice during the winter and received permission from all the businesses in the area I use to keep them on. An assistant manager in Newark, NY named Ron keeps demanding that I remove them in spite of my filing a previous complaint and assurance from the general manager that it would be addressed. It may be a violation of the Americans with disabilities act for store managers to even ask for such devices to be removed. For some reason Ron thinks the wax on the floors is much more important and he the only person who has EVER said anything.

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7:58 pm EST

Wegmans Food Markets glass in food

I just sat down with my family to eat fresh asparagus and fresh wild Cod from my local Wegmans when I feel something sharp in my mouth. Low and behold is a piece of glass! I don't know whether it came from the asparagus or from the fish. I just purchased them both at the same time. I cooked them both in your basting oil. I didn't notice it when I put it in the pan. I am just glad that I got it and not my toddler son.

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8:43 am EST
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Wegmans Food Markets wegmans all natural chicken breakfast sausage with sage

There is nothing worse than finding something hard, such as a bone when you take a bite of sausage. This is why I usually don't buy these products but I have gotten hooked on this sausage... until recently. I have found white fragments of something in at least four packages recently purchased, including today. This time I got smart and cut the sausage in half lengthwise before I cooked. Lucy that I did because I saw a white chunk which felt like a bone fragment which I pulled out. I will stop buying if this continues. It is a shame because this sausage is all natural, healthy, and good! I hope you can remedy this situation.

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11:25 am EST

Wegmans Food Markets rude checkout people

I'm so tired of going in the Wegmans on Losson Rd and listening to the cashiers complain about management and gossip about other people including customers I have stopped doing a lot of my shopping there and only get a few things I cant find anywhere else ridiculous and unprofessional!
I feel very uncomfortable about this situation and have heard them talking about me as well I avoid these cashiers as much as possible

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6:15 pm EST
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Wegmans Food Markets toilet paper

I recently bought Wegmans brand toilet paper which is a lil bit cheaper than the normal softer brand I usually get. I opened it a day later and it's terrible I'll never buy their toilet paper brand again. It's super paper thin, not soft at all, and it feels like a super cheap brand I would never buy because I know it's horrible. Feels like "gas station" toilet paper. It's flimsy, almost transparent and being a girl we have to use it every time we go to the bathroom. So unhappy with my Wegmans brand choice. Guess I have to go elsewhere for my paper goods. Especially toilet paper. Not happy Wegmans.

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pobarjenkins
Minneapolis, US
Jan 05, 2017 11:16 pm EST
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"Wegmans brand" is technically a generic brand. These are significantly cheaper and often times do not have the same thickness of brand name brands like Cottonelle or Charmin. In terms of toilet paper, higher quality usually requires higher cost.

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Katie may
, US
Jan 06, 2017 11:45 am EST
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It's not the thickness of other brands though. It's horrible. And I will be buying that particular product elsewhere from now on.

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7:01 am EST
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Wegmans Food Markets problem with checkout scanners being over sensitive

At least once a month, I am double or sometimes triple charged for one item. I purchase one and am charged for 2 or 3. This causes a problem for me as I rely on others to get to the store as I do not own a car. They are always very apologetic and return my money and claim that the scanners are too sensitive. If that is the case then I suggest Wegmans do something about the over sensitive scanners. How many people, who do not check their receipts, are being overcharged? I suggest everyone check their receipts until the scanners are changed...which they never will be because that would decrease the profits.

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3:46 pm EST
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Wegmans Food Markets wegmans cut green beans (no salt added)

We purchased the Cut Green Beans with no salt added from the Malvern PA Store on Dec. 18 and opened them for use on Dec. 18. Upon opening the can, we discovered what looked to be a piece of wood, approximately one inch in length, after emptying the can into the sauce pan. The stamping on the bottom of the can is "16AP181B 08:49 3400 GR BNS CUT". We had purchased 2 cans, and the other can (same stamping) did not contain any foreign matter. Unfortunately, we had emptied the good can first, and had to dispose of all the green beans. We wanted to inform you of this, in case other cans of green beans could be impacted as well.

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7:32 am EST

Wegmans Food Markets shrimp

this is more of a concern. you created an AD FOR free hormone and antibiotic raised shrimp. however the shrimp come from polyanesia where they are pumping the shrimp with fillers and gel to make them bigger. this is not up to code with the US dept. they released on the news this the other day. can't we take them off the shelf. I am huge seafood shopper and I am scarred now to get any seafood if you allow these on your shelf.

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12:26 pm EDT

Wegmans Food Markets their new website

1. There is no link to contact the company via e-mail from the "new and improved" website. I Googled to find one, but when I selected the Submit button, my complaint (which follows) went nowhere.
2. Product "add to list" buttons also do not work; I was able to add three things to my list, and since then, I can add nothing - not from the product page, or coupon clips.
3. I liked the "old" feature of being able to switch between My Products and All Products when building my list. I will miss it.
4. I'm not sure what browser they are optimizing for, but there are problems with Mozilla Firefox.

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1:09 pm EDT
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Wegmans Food Markets customer service of cashier

Absolutely the worst customer service from a cashier i've ever seen in all the 40 years i've been shopping at grocery stores anywhere! I asked for 4 grocery bags, she gave me 4 but charged me for 6. She gave me a terrible attitude when I gave my wegmans card at the end of the transaction instead of beginning when it really makes no difference at all. If it was up to her she would have given me 10 different bags with just 2 items in each when that isn't what I asked for. She had an unpleasant demeanor and disrespectful attitude which was very disturbing. Very disappointing to see how wegmans trains their employees to be rude.

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Wine Is Good
Wine Is Good
, US
Oct 23, 2016 6:33 pm EDT

She made a mistake and you made an ### of yourself. I can just imagine the type of customer you are.

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9:46 am EDT

Wegmans Food Markets spaghetti sauce

wegmans carried a sauce made by paulie guglielmo of rochester ny.
the fairmount ny store stopped carrying the product.
can you please re-stock the spaghetti sauce

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2:00 pm EDT
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Wegmans Food Markets vegetables / cart availability

In the last 6 months I seen a considerable down turn in the quality and the availability vegetables, especially the iceberg lettuce. If I go to another wegmans store, Chili or Brockport the same day, the quality is so much better. Is it because the client base is lesser. I'm willing to bet that the Pittsford or Penfields stores receive top quality vegetables. Also the last 6 times I've gone to your Lyell store, there are never any small carts for customers - I have to go out in the parking lot and get my own. I've mentioned this to the customer service desk each time & I hear the same excuse, we're short handed. Yet I see the "helping hands kids" shooting the breeze outside with each other, laughing and getting paid to do nothing. I doubt I hear back from anyone from wegmans because you're so big, one more complaint doesn't make a difference. I also doubt things will improve there, but I had to finally send this. Thanks for your time as Top's is actually closer to my home...

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11:49 am EDT
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Wegmans Food Markets pharmacy clerk and management (wegmans pharmacy, dewitt, ny)

This is a review of the Pharmacy at the DeWitt Wegmans (Dewitt, NY).

The initial incident occurred on 5/8/2015:
I dropped off a prescription and was told it would take 10 minutes. I returned after about 20 minutes and there was a problem with how they put my insurance number in, so it was not filled. This was fixed, and the people that served me at that time were fine- nothing less than professional, apologizing for the wait. One of them told me I could wait in the waiting area instead of having to go back in line, and that the prescription would be ready in “minutes.”

I then sat in the waiting area for about 15 minutes. At that point I was not sure if they were going to call me to the counter or if I was supposed to check back in. At that time there was no one in line, and I walked up to the counter next to where “Chris” was working. She ignored me completely. Then, after someone entered the line, she called that person over and attended to him. She did this again for two other customers, for a total of at least 5 minutes. I finally said something to her – pointing out that I had been waiting there for 5 minutes (even though she knew this). She then said “Oh, I was waiting on them” and waived her hand towards the line. She then said “the line forms there.” I pointed out that I was told I did not have to wait in line again and only then did she ask me for my information regarding the script. She looked it up and said “it’s not ready yet.” At no point did she apologize for the wait, or ignoring me.

I sat down again and waited a few more minutes before she called my name. When she was giving me my prescription she said “I really don’t appreciate that language.” I do not know what she was referring to, as I did not even say anything to her at that point (and I am almost certain I did not use bad language, earlier, but may have said something in frustration after she ignored me for so long). Either way, she said nothing to me at that time – if she was so offended at whatever I had said, she did not say anything to me, then. In either instance I was nothing but completely cordial once she called me up, yet she brought up the “language” issues with me out of the blue- at that point. I responded calmly that she should concentrate on treating customers with respect, and not ignoring people which should be a priority over “language.” She interrupted me, saying “excuse me!” over and over again. She the then, without any cause to do so, insulted my mother. I told her she needed to learn manners and walked away, before telling her to never mention my mother again. I then turned back and asked her name and she smiled and said “Chris” but would not give me her last name.

I sent a letter to the manager regarding this, which was ignored.
As I am sure one can understand, I was quite shocked at her behavior and wrote a letter bringing this to the attention of [name redacted], the manager, who ignored the letter. So on 7/3/2015 I sent a letter to Danny Wegman the Chairman of the company. It was not until his office directed the Pharmacy to respond, that they did so- claiming that I had told them I did not wanted to be contacted in my first letter to them (which was an absolute lie). This was done, basically as a “form letter” which had no substance in it, whatsoever. She stated something to the effect of “I will ensure that my employees treat everyone well, " yet nothing regarding talking to the specific person I was referring to.

It is important to note, that I did not complain about anyone else at the pharmacy – so why would I care if she lectured the lot of them about generalities? – also, I don’t want to subject the remaining good employees there to some lecture that they did not need to be told about. I even had a patient last week who had me fill a script for her, there, and mention how nice people are at that pharmacy. Obviously the person who I wrote the letter about was an outlier among the staff, yet Ms. [name redacted] did not seem to care.

I then responded to [name redacted] writing that she appeared to completely ignore any concern I had brought up. This was then followed by a cell phone message I received from a Mr. [name redacted], the Pharmacy Operations Manager at DeWitt Wegmans. In the message he asked me to call him to discuss the matter.

I was not able to call him back immediately, and a few days later, Mr. [name redacted] sent me a letter (which was obviously sent prior to the phone call he made). In the letter he was also notably defensive about the first form letter Ms. Stenuf had sent, noting that he drafted the letter for her (which started to make sense, as you will soon see). In the letter that Mr [name redacted] wrote, he said that they had all “followed up” with the employee in question about what had occurred and all agree “… your situation could have been handled better.”

"… could have been handled better."?

Seriously? The employee I had originally written about had blatantly gone out of her way to shout at me, and personally insult my mother (whom she has never met). And all the Pharmacy Operations Manager can say about it, is that it “… could have been handled better”?

This was quite insulting to me (and appeared deliberately so at that) at that. I had literally considered filing a criminal complaint with the person who harassed me at the time, but thought better of it when I realized that she was likely unstable. However, I never dreamed that the management at that pharmacy would go out of their way to make matters worse when I brought it to their attention.

When I was able to call Mr. [name redacted], the call went to his voicemail, so left a message with my name and number. I was not able to pick up when he eventually called back. However, he left an extremely dismissive and rude message saying “this matter is closed, ” with a tone that conveyed the following “why are you bothering me about this?”
At this point I would like to point out that HE had asked ME to call HIM, in the first place!

I sent a follow-up letter to Chairman Wegman with my overall impressions of the gross incompetence and extremely dismissive attitude of the management of the DeWitt Wegmans Pharmacy, however it appears that he has no interest in knowing how incompetent his managers are, as he ignored it.

Overall the management is extremely unprofessional and rude at every level at the DeWitt Wegmans Pharmacy. Clearly this is not an issue with "one bad apple, " but a systemic problem.

FYI, while I will never go to another Wegmans pharmacy again in my life, I still occasionally stop at the grocery - although with TJ's being in town I thankfully can do this a lot less than I used to!

Read full review of Wegmans Food Markets and 8 comments
Update by David_SYR
May 16, 2016 10:13 am EDT

Anyone with half a brain and at least one eye can see how you complained about me and fabricated multiple lies about me supposedly mis-treating employees, as well as my girlfriend and mother ... none of this was based on my review and none of this was accurate. When I pointed out your errors, you continuously harassed and swore at me. I am not sure why you are so offended when someone defends himself against being lied about. That is what adults do. You are clearly the one who has a problem being "a man, " not me.

Update by David_SYR
May 16, 2016 6:17 am EDT

@Wine is good:
Tip #1: drink LESS wine before you post here, lol.
Tip #2: Learn how to READ.
Tip #3: If you are afraid of a response, then simply do not LIE in your assinine comments, or you will get one.
Tip #4: Just because someone was rude to you, does not give you the right to assume other people are being rude to others and make ludicrous comments like "I bet you talk to your girlfriend that way!" ... beyond immature, dude.

Update by David_SYR
May 12, 2016 12:46 pm EDT

WineIsGood:
(1) Seeing as how you made up a story about what happened to me, any person at any education level can see how you lied.
(2) Thank you for posting our exchange to document your own immaturity. It speaks for itself.
(3) I am assuming that this is your way of agreeing and apologizing, correct?
Thank you :)

Update by David_SYR
May 10, 2016 4:04 pm EDT

@Wine is Good:
Please grow up. You have spouted enough of your lies and proven yourself to be a hypocrite, by virtue of the fact that you blatantly swore at me in your personal message (yet you don't do that here, hmmm ... I guess I am the one who is "hiding" my comments, lol?)

For the record (because you are clearly a bit slow):
1. Your entire premise is a lie. Someone was mean to you at work, so you start jerking off about me being mean to the clerk. This simply NEVER HAPPENED. Please learn to read before you comment in the future.
2. Your pedantic attempt at posturing, is pretty lame. Clearly it makes YOU fell like YOU are a "BIG MAN" by doing this. All I did was point out that I will not be lied about by you, or anyone else.
3. YOU are the one who started this exchange by lying about me in your comment. Why is it so hard to get that through your thick skull?
4. You are in no position to bring up harassment, when YOU ARE THE ONE WHO STARTED THIS EXCHANGE!
5. Since clearly your bruised ego needs this let me say: "I am SO SCARED that your are fighting back, you big STRONG man, you!" (feeling better? good :) )
6. ... like I said before, perhaps if you remembered that "wine is good" but "a lot of wine at once" is bad - maybe you would think before you post a rude, obnoxious, inaccurate comment that is full of lies in the future.

PS- If anyone reading this wants to know how much of a hypocrite "WineIsGood" is, simply see the attached screenshot I took of his personal message to me. Speaks for itself.

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Update by David_SYR
May 09, 2016 8:00 am EDT

@"Wine is Good" - Don't message me, if you don't want a response.
And just some words of advice: "Wine is Good" in moderation ... but perhaps not in the amounts you seem to consume before posting comments here.

Update by David_SYR
May 08, 2016 1:46 pm EDT

@"Wine is Good"
It is exactly a lie, when you state that I did not show the employee respect. 100% a lie on your part.
It is exactly a lie when you state that I used profanity, when I said I MIGHT have.
You had a bad experience with a customer so you decided to jerk-off about it and blame me, as if I ever did anything to you. Then you decide to lecture me on treating employees with respect, as if I ever said anything but that, myself.
NEWS FLASH: Just because employees should be treated with respect does NOT give them the right to disrespect customers.

@"Wine is Good" in MY job, when you lie, you lose all credibility.

Update by David_SYR
May 06, 2016 7:47 am EDT

@"Wine is Good"
You have no right to lie about me and say that I did not show her respect. SHE disrespected me on several levels prior to any POSSIBLE profanity I MIGHT have used (and I seriously do not think I did - but so ahead and assume it happened if you want). In any case EVEN IF I DID, it was only AFTER she disrespected me MULTIPLE times and IF I did, it was NEVER DIRECTED AT HER!
I am sorry someone disrespected you at work, and clearly that has made you sensitive. But this does not give you right to lecture me on showing respect to employees. Do not EVER lie about me and say I did something I did not.

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Carolyn Newman
, US
Aug 28, 2016 11:34 pm EDT

I love your store...just would like to know why you discontinued your Black & White tissues box? Your colors of the present tissues boxes are Gross.

No other complaints:-)))))))

Thanks much: Hope you bring back the Black & White box:-)))

Wine Is Good
Wine Is Good
, US
May 16, 2016 8:11 am EDT

Here you go with the lie again. Jesus grow up. No one lied about you. You act like you are 10 for God's sake.

Wine Is Good
Wine Is Good
, US
May 15, 2016 8:32 am EDT

Dude, how can I possibly have lied about you when you admitted to using foul language? I only repeated what you yourself said. And honestly, you call me immature when you are the one crying about someone 'lying' about you. Easy fix to this situation is to not show your ### in a pharmacy. Grow up.

Wine Is Good
Wine Is Good
, US
May 11, 2016 5:32 am EDT

I do not get where you think I lied about you. You sound like a toddler. You admitted to using foul language and that is what I mentioned. You are the one who needs to grow up.

How about we post the entire exchange between us, shall we? The part where you initiated the messages. Here, I will do it.

Inappropriate Comment

David_SYR9th of May, 2016
You have really proven your point well, haven't you?

BTW, seeing as how you might be a tad slow, allow me to point out: that is what is called sarcasm ... (i.e. you are making my point).

Just so we are clear! Good job! :)

Wine Is Good9th of May, 2016
YOU messaged ME. I posted a response to your silly complaint right here in plain view where all could see it. Don't hide your comments in the message center who no one else can see them. Be a man and put it on here where everyone can see them. Or are you afraid by doing so everyone will see exactly why the employee treated you the way they did? Because based on your messages in my inbox, I sure can. You get what you give in this life, and when you treat people rudely you get treated rudely. You seem like a bully who gets off on harassing people you assume can not fight back. Well honey, I am not one of those people. And I am not your wife, daughter, or girlfriend. Talk that crap to them if it makes you feel like a man. They might take it.

Wine Is Good9th of May, 2016
I am not the one who made the complaint about the employee. A customer can not show their ### and be rude to store personnel and then turn around and accuse THEM of bad behaviour. It makes you a hypocrite. Stop crying about it and grow up. If you do not like rude behaviour, do not show rude behaviour. I believe you have proven just who the fool in this story is.

David_SYR9th of May, 2016
Considering how you seem so offended that someone might have used profanity in one setting- even if completely justified at the time- by your own set of rules, it is clear who lost all credibility in this exchange (which you know you started when you made an inaccurate comment about the review).
What is the famous phrase? something like "don't interrupt a fool when he is talking, he only advertises his own ignorance" ... well I am not sure that's exactly as it goes, but you get the point (at least I sincerely hope you do).

Wine Is Good8th of May, 2016
You are stupid aren't you? I can read, and you admitted to using foul language. So stop lying to yourself. And actually you DID initiate this exchange when you messaged me. SO [removed]

David_SYR8th of May, 2016
Get a clue and learn to read, perhaps then you will see.
Stop lying about me and I will stop responding. I am not the one who initiated this exchange.

Wine Is Good
Wine Is Good
, US
May 09, 2016 8:26 am EDT

YOU messaged ME. I posted a response to your silly complaint right here in plain view where all could see it. Don't hide your comments in the message center who no one else can see them. Be a man and put it on here where everyone can see them. Or are you afraid by doing so everyone will see exactly why the employee treated you the way they did? Because based on your messages in my inbox, I sure can. You get what you give in this life, and when you treat people rudely you get treated rudely. You seem like a bully who gets off on harassing people you assume can not fight back. Well honey, I am not one of those people. And I am not your wife, daughter, or girlfriend. Talk that crap to them if it makes you feel like a man. They might take it.

Wine Is Good
Wine Is Good
, US
May 08, 2016 8:02 pm EDT

Keep your response in the topic. Don't message me.

Wine Is Good
Wine Is Good
, US
May 06, 2016 7:13 pm EDT

David, keep your comments in the complaint and not in the messages. You sent this same comment to me 4 times. It is no lie about you when YOU admitted to using profanity to the employee.

Wine Is Good
Wine Is Good
, US
May 06, 2016 7:06 am EDT

In my job, once you start with the profanity, you lose all credibility and any desire I have to help you vanishes. Sometimes issues arise in pharmacies and things do not run as quickly or smoothly as we like. Sometimes, we have to wait. Many issues can be resolved calmly as long as YOU remember that the people who work there deserve the SAME respect that YOU want.

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3:04 pm EDT

Wegmans Food Markets horrible coupon policy

Don't shop at Wegmans if you don't want to deal with their idiotic coupon policy. They only allow you to use FOUR coupons per person per day. I tried to use more than 4 and the cashier had to call the manager. Then the manager had to find out information about their limiting coupon policy. Meanwhile the people who were behind me were moaning and groaning because the manager was taking so long. Finally after being embarassed by the Wegmans staff I was told I could only use four coupons. I will NEVER shop there again.

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2:09 pm EST

Wegmans Food Markets cashier in handicap lane

Living with Rheumatoid Arthritis (RA), I need to use the electronic cart and will also use the handicap lane to get serviced. I noticed the cashier was curt and said to me if was planning on paying for a fruit tart cake I left in the cart since the belt was full. I explained that I was leaving it for last since it was delicate. She took it from the cart scanned it and put it to the side. When finished she sarcastically reminded me of the 15 item limit. It was then I understood her snarky interaction. I asked if that was the reason for her negative tone and I had never had a problem before being slightly over the limit. Especially, since no one was behind me. I had a problem with my debit/credit card and she appeared to take great pleasure in stating and immediately sent a cashier to void my transaction without providing me an opportunity to follow up with alternatives. In the past if I have experienced difficulty with the transaction, the cashier kindly informs the head cashier which usually allows for time to rectify the problem. I was then ushered to the customer service with the cart. It this interaction that I find to be below the Wegmans standard when treating people with kindness and dignity. Living with RA is hard enough to live with on a daily basis and when in Wegmans I have had nothing but the best treatment until today. Cashiers that are not willing to display kindness and compassion should not be part of the Wegmans team. Instead today I was treated as I was going to shoplift an item and then ushered quickly to customer service upon my debit/credit being declined which was meant to "shame me". There is no reason to make someone feel this way especially when given an opportunity to rectify the problem within five minutes.

In short, I write this because I strongly believe I was treated in a crude manner due to my invisible disability Rheumatoid Arthritis also because of the color of my skin. This is below the Wegmans standard of service and highly disappointed in having people like that work for a company of high excellence. I sincerely hope that this cashier is provided with diversity training to help her better work with diverse population of handicap and minorities.

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Wine Is Good
Wine Is Good
, US
May 06, 2016 7:08 am EDT

It had nothing to do with your disability and everything to do with the fact that you insisted on using an express lane with more than the stated number of items.

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12:03 pm EST

Wegmans Food Markets wrong cake

Ordered spider cake for Tyler red and blue..got a silver and black that said nick..very pissed off they had 2 weeks to make the cake..could have called and said they didn't have the colors that was needed to do the cake...
And you can see where they s raped off nick to fix the name to tyler..then had to add bigger writing cake looks crappy?...so I had to got to tops and get the right one made...ended up buying to cake ...thanks for crappy service..

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10:40 pm EST

Wegmans Food Markets customer service

The Wegmans Mt. Read location is probably the most unprofessional store I think I have ever shopped at. Almost every employee there is rude & miserable. The attitudes, demeanors & behavior I see every time I go in there are absurd. I can count on my one hand the amount of employees that are friendly & pleasant to deal with. Today was just one of many horrific visits I have experienced in that store. I had an older gentleman(Tall/bald-Unfortunately did not get his name)in the frozen vegetable department tell me to move out of his way so he could continue stocking his product. Whom in which was chatting with another younger gentleman about divorcing his wife & how bad of a mood he was in today. Very inappropriate & personal conversation to be having out load around customers. Mind you I had my 8 month old daughter with me trying to tend to her & juggle putting my groceries in my cart all while he was impatiently telling me to get out of his way. Last I checked it's the employee that accommodates the customer not vice versa. And to top that off, neither associate greeted me with a simple hello or asked if I needed help with anything. They both went about their business small talking about their home lives. Pretty typical of that place I suppose! As I moved on throughout the store continuing my shopping I stumbled upon one female in particular that works in the coffee shop. Her name is "Saphire". She is always in a bad mood. I approached her counter as she was staring off in space trying to ignore me. She then quickly looked at me & said "Hi" with an attitude. I then proceeded to politely ask for a small cup of coffee-She instantly shifted her head at me & very rudely replied with "What"?! I then repeated myself & she assisted me as if I was bothering her for purchasing a simple cup of coffee . Essentially making her "work" & doing what she gets paid to do. Her disposition through the entire transaction was awful. She was rolling her eyes & shaking her head back & forth. I told her I didn't appreciate how rude she was being to me & she then proceeded to bicker with me, arguing very aggressively with me, countering everything I would say to her. She made me feel extremely uneasy. After the interaction ended I walked over to fill my coffee cup where she made her way over as well minutes later laughing at me & talking under her breath, raising her voice at myself, mother & baby. During all of that I was also being uncomfortably stared at by another employee named "Lyndsey" or "Lindsay" working at the catering desk who chimed in throwing a rude comment at me making me feel more disrespected. At that point I felt extremely insulted & embarrassed & I felt I had to escalate their behavior. In passing, I stopped another associate asking to speak to a manager. A front end supervisor named "Krystina" or "Krystine" was called to my request, Whom quite frankly was not very professional or empathetic either. I explained the situation to her & she really didn't seem too concerned or willing to rectify my negative experience. She didn't have much to say, really nothing of value except that said she would follow-up with the head chef...Whatever that meant. In my opinion she was not "manager material" & didn't have the knowledge or experience to know what to do for me. Long story short I left the store in complete disgust, never wanting to step foot in there again. For the amount of money they charge for their food, you would expect to get treated with a great amount of respect, like a valued appreciated customer. With the amount of employees they have operating that store you would think the customer service would be top notch. But instead it's well below mediocre at best. So to the above supervisor who told me "We pride ourselves in customer service"-No you certainly do not! And to their infamous receipt motto that says "Everyday we do our best"-So far from the truth! Practice what you preach Wegmans! You're giving yourself a bad reputation & hiring the wrong people to represent your name! At the end of the day, we as customers who give our business, our hard earned money to their company, are why they all have jobs. We are the reason they get paid. So with all of that being said, Wegmans needs to step their customer service up big time & start treating their clients like we matter instead of just another dollar sign.

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LackofAwareness
, US
Jan 19, 2016 1:23 pm EST

I am just humilated at the way I was treated at this Westwood Wegmans store and will not go back. Please train your staff on humility, mindfulness, awareness and how to treat other human beings with kindness. And, while you are at it, please train them fully, on EBT cards. I can not believe it took 3 people and 20 minutes of comments, by cashier, Asst Manager and Amy, ? store Mgr on 1/15/16 to use an EBT card, Amy accusing me ' you must have no money on the card, that is why our store did not take it'. Just embarrassing. Awful. So, story is above. But, i will not go back. This is the 2nd time someone at this store did not know how to process the EBT card. And called Store Mgr and corporate to complain. I go to Whole Foods, Trader Joes, Stop n Shop, with no problem...why submit myself to this? No need. Just sharing one story, but boy oh boy, no mindfulness here.

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LackofAwareness
, US
Jan 19, 2016 1:18 pm EST

No respect and no training for customers with an EBT (old term was food stamps), card. I was there Jan 15, 2016 at Westwood store. Cashier did not know how to use EBT card ('i hate these cards, they always give me trouble'), and she got anxious. Training issue, not a 'card issue'. Then, she called Asst Manager who could not ring it thru, and said ' i hate these EGT cards' (i replied' they are EBT cards, and could you possibly lower your voice as know 3 customers behind me know my info' -bad enough i have to use it, but do not want everyone to know)., then, he brought Amy, store mgr over who said loud as day' ' well, you do not have any money on the card, that is why our system is not taking it'. (no Amy, there is $99 on it, take a look). So, like Three Stooges, it took 3 people to run a credit card (EBT), , which Stop Shop, Roches, Whole Food, Trader Joes use with ease when I go there. Gee, is it Wegmans? Is it Manager? is it training session? But, a cashier to state loudly' " i hate these cards', or the customers frustrated as i timed 18 minutes at this 'encounter'. Amy, telling me 'well, you must have no money on the card', (accustory not needed), or other Manager who, laughed at checkout to 2 other staff, "i dont know anything about the EGT cards'...Just just humilating, so a lack of compassion, empathy, and most of all: awareness. I will never go back. Why would I? i did call Store G. Mgr. and corporate office on 1/19/16. Read any mindfulness book. Any Wegmans, your staff clearly needs it. And i forgot to add, the guy behind me with six pack and 4 frozen pizzeas, turned to lady behind him and says' Figures I get stuck behind this lady on food stamps'. " ...just my kinda day'...#endscene.

ComplaintsBoard
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11:19 am EDT

Wegmans Food Markets rising product prices, decreasing items in stock, decreased service

stop raising prices, reducing the stock and sizes of brand itmes and replacing them with inferior items under your store name...it is obvious at my local store in Webster that you are cutting down on number of cashiers! its becoming like TOPS stores! your increasing your "fancy, " expensive line of products and cutting down on selection of regular items! you are trying to become an super upscale store and expanding your stores to wealthy suburbs on the east coast and southern USA! i amlosing much respect for Wegmans and your attention to the middle class! at one time I shopped on where else; now I use wegmans very little and need to shop at several other markets, including TOPS, Aldi's, Walmart, Hegedorns...to feed my family of 5. We are middle class...moving into lower middle class of america d/t unending exponential rising prices of everything, but primarily by Wegmans...i have kept track of your so-called "consistently low prices", which consistently RISE every 6 months to a year...yes, i have kept track and could supply you with many many items you have raised. Do you want a list of items you no longer carry, also? I have not had a raise in my job for 3 years...i have to watch every penny! my health insurance costs for my family go up yearly...you cannot blame gas prices any longer for rising costs for your company to be raising prices at the rate and percentage you do!
Pleaseforward this message to maryellen burris...i would be glad to hear her response! Orbetter, yet, to Danny Wegman himself! but im sure he doesnt get invloved w/ complaints or opinionsfrom the lowly average shopper who had been a local Rochester regular dedicated customer of his store until lately. Wegmans has joined the BIG corporation arena! bottom line =maximum profits to keep expanding! fancy, pretty, expensive prices...that's what its all about nowwith this company...
the rich get richer...that's all I can say!

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A
8:05 pm EDT

Wegmans Food Markets food poisoned

12 pm I went to wegman on luell Abe in rochester ny I ordered a medium tuna sub in which I split with my significant other after consuming her half of the sandwich she became sick and throwing up and later went to the ER where she was told she had been food poisoned

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What's wrong with you?
Coldtown, US
Apr 07, 2015 8:51 pm EDT

How fortuitous you gave her that half...

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D
9:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wegmans Food Markets the lack of care

To all employees of wegmans: i will always believe that one day, your store will close, and wegmans will go to some other place, the policy that concerns me the most is the fact that you cant / arent allowed to show any kind of caring and be allowed to give a hug or any kind of affection. I am betting very deeply, there will come a day, when wegmans closes and they go out of business because the employees walked away and got tired of dealing with cold hearted people. Great way to keep a business going. And the really screwed thing is they are seen as " a great place to work at"###. The day is coming where a employee will go postal and kill or stab a management person. And thats just the beginning

Read full review of Wegmans Food Markets and 6 comments
Update by dreamer66
Oct 19, 2012 7:55 am EDT

you really have no idea as to what happened and i wont waste my time with a ignorant person

Update by dreamer66
Oct 18, 2012 12:37 pm EDT

like i said, I NEVER WORKED FOR WEGMANS!

Update by dreamer66
Oct 18, 2012 7:21 am EDT

I DONT WORK AT WEGMANS, THAT SHOULD CLEAR UP ANY CONFUSION.

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Mike ODell
, US
May 03, 2016 3:15 pm EDT

I go to the Tilghman Wegmans and have found too many Private label products and not enough of the national brands. I do not care for the quality of most of Wegmans private lable products. The Kashi Pizza seems to longer carried as I found out today from a rude employee. Speaking of rude Betty in the coffee stand is not up to Wegmans standards but her 'assistant' Patty sure is...

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Misty Cleveland
, US
Apr 30, 2016 1:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been on a strong narcotic for years, however whenever I try to have it filled it is never in stock and needs to be ordered. After all that the pharmacy still doesn't have it right and they have to give me one dose. I don't know if they understand that I can end up in the hospital for withdrawal symptoms. This is extremely dangerous and overwhelmingly a problem. They don't offer solutions that would be helpful. I'm going to have to take my business elsewhere if this continues!

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Reviewer41662
,
Feb 29, 2016 3:08 pm EST

Today i went to wegmans in wikes barre, pa. to purchase red leaf lettuce. Both the regular and organic were old limp and brown Wen i asked the older woman in the produce department about it she shrugged her shoulders and said "oh well..", abruptly turned and waled away. She turned so quickly that I couldnt see her name. She did not attempt to find fresher lettuce or anything. Very rude.

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anonymous579
, US
Jul 21, 2014 7:43 am EDT
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I work for Wegmans and am currently being harassed. I've brought it to the attention of management and they immediately responded and have done a great job so far dealing with the situation. Pending the outcome of the investigation of course i would have to say its been fair and impartial so far. I look forward to working for wegmans for many years to come. As to the original poster describing no affection allowed and what a terrible atmosphere it is that is just not true. We have a great and playful affectionate atmosphere except one that took it too far. I've never enjoyed a job more.

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You are NOT in fact a person known as V
Jackson, US
Oct 16, 2012 1:33 pm EDT

Hmmm, Brenda was biitch slapped in the office.

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Hugging situation
Thomson, US
Oct 16, 2012 10:01 am EDT

I work at the same Wegman's as you do. They have no problem with us showing affection with our coworkers, the problem is someone was recently fired for sexual harassment and that person(most likely you) is claiming that they have a no hugging no affectionate policy. The point is the person who he was being "friendly" with asked him to stop. He kept trying to get her to go out with him after work, sent her text messages, ect. It went so far that she had to get a restraining order and that person(most likely you) was fired. You can show affection, but you cannot force yourself on a person when they say no and back off, that my friend what you did is sexual harassment.

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