Wegmans Food Markets
reviews and complaints

I purchased this ham on Christmas Eve for dinner with my family on Christmas Day. This was the most horrible ham; I was embarassed that I had served this! It was fatty and tough and not lean; a lot of redder meat which was gross and a ton of fat. I paid $28.10 for this ham and I am on a limited income so when I decided on a ham this big I felt that there would be leftovers. I don't even want what is leftover.

Can you please reimburse me for this ham? I have always put Wegman's meat above the rest but unfortunately this one did not meet your high standards.

Thank you, Phone #[protected] - Email: [protected]@gmail.com.

Catherien Cinfio

Chicken avocado bacon sandwich was made with the fried skin on the chicken. Totally gross. I bit into it and thought it was paper. I opened up the sandwich and pulled the skin off to make it edible. I asked the 3 people at the grill counter if that is normally how they made it. They all said yes. I told them how gross it was. In unison they say "I'm sorry".
Oh yeah, well, that helps. Never again.

Bought a container for the first time with the Wegman's label and I am absolutely sure that the cream portion is less than 1/2 as it should be. After putting it in my coffee, I had to put much more than usual to lighten the coffee. So I tasted it for creaminess and flavor and came up way short of both, the creaminess and the flavor. I think you should call it 1/4 and 3/4. Until you replace it with the 1/2 and 1/2 I am used to drinking, I will be looking for another place to purchase my 1/2 and 1/2 for my coffee.

why would you move the lottery machines all the way down by register 1 when most people walk by them and buy on impulse. there is no impulse if you make people work for it. the catering was just fine where it was. I think it is silly to put it where you have it.

also, while I'm on a roll, are you trying to be act like subway in the sub department? why does it take 3 people to make my medium sub. one person gets my bread and mayo and then passes it to the person standing next to them for veggies, then passes it to the meat and cheese person, then packages it up. WOW what a waste of man power. all while the sub line was 6 people deep. I just don't get where are the managers and who is watching the house!

This has to be one of the busiest stores in Greece. Throughout the past year, it seems like there are items that are constantly low or out of stock. For example, in the creamer section there is a Silk Brand Hazelnut creamer which has been out for weeks now. The vanilla flavor Quart for Silk Brand has also been out of stock for over a week. In the Bread Section, Wegmans put out on display roughtly a month ago a Gluten Free Mulitgrain Artisan Sandwich Bread by LaBrea Bakery. It must have been a best seller because all of them were sold. Today I grabbed the last one of the white bread today. There has not been any restock. There was an Annie's Brand GF mac and cheese product small box that must be either discontinued or out of stock and it has not been stocked for weeks...will see if it is available somewhere else.

Lastly, Wegmans apparently has decided to use the Strohman Bakery facility to now manufacture their Wegman's 100% Whole Wheat Bread. With that change, the formula of the bread has now changed to add monoglycerides which are NOT healthy. Why does the formula have to change? Certain members of our family have food/dietary restrictions and have been able to eat this bread without issue. Now we have to look for an alternate source that doesn't have all the extra preservatives, etc. It's seems that the bottom line for Wegmans is profit rather than being nutritionally sound and giving all their customers a wide range of options. Instead, limiting these options and choices will force customers to go elsewhere. Disastified customer.

I' m a 50 years old man.. Last night in that store buy a 6 pack of beer and at the register inmediately was ask to show my id.. I use to be assistant store manager in the competition harris teeter and the policy was any person under 35 must show an id, what is your policy about it, because 3 days before this happen I ate at the restaurant and drinking a glass of wine and nobodu ask me for it and was offer a second glass could be for my color of skin and born in a different country was discriminated at this store?

I have been a long time customer since my working days in Rochester, NY in nineties.
Now as retired person living in NJ, I find your employees need training like in Whole Foods how to talk to customers. Most of your young employees particularly "BLACKS" are way too loud when talking to show up upstairs to eat during their break. For instance talking and face time on their cell phones. There is no place in our Country for such loud mouths. With my European background, I find Americans in particular the younger guys and in particular Blacks are far too loud and are disliked in all over EU particularly in London.

Today, I had a demeaning experience at the Ridgemont store. For four years, I shopped at the Canandaigua store, and never had one issue with personnel.

The cashiers refuse to listen when you tell them to pack a bag at a light to medium weight. I have encountered at least four rude ones thus far. Today, one berated me for paying for my order in two transactions.
The women at the customer service desk are very rude, and snap when they feel like it.

Lastly, while I was waiting for the free bus, a worker tried TWICE to remove a bag I had on one of the chairs as it did not fit into my shopping cart.

I think someone to take a good look at the way this store operates.