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2.9 81 Reviews

Webroot Complaints Summary

39 Resolved
41 Unresolved
Our verdict: Dealing with Webroot, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Webroot reviews & complaints 81

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12:06 am EST
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Webroot false cashing in of $127.45

On June 16, 2008, I bought the webroot spyware with antivirus to protect my home computer for $39.99. When activating the computer program from the supplied CD I was guided to a website that for unknown reasons wanted my credited card information - that I provided, for registration of the webroot programs.
I clicked on all 3 buttons of the page that came on my screen but none responded, the were the spy sweeper program that I had already paid for and 2 additional computer programs that I don't even know what they are for and have never used. It is my clain, now before the Ontario Court, that that www.billinternet took the money because the credit card could not be blocked, as webroot has assured me that they don't have the money. Also curiously, the damaging page on the computerscreen could not be found anywhere on the web as if it is some kind of computerscam from www.billinernet.com.

The court action demands the refund plus court costs plus $500.00 for a totaL OF $627.45

Respectfully submitted,
Poppo H. Boer, Research Scientist
196 Marlborough Ave
Ottawa ON K1N 8G4
[protected]@hotmail.com

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michelle2010
michelle2010
Thousand Oaks, US
Jan 11, 2010 9:48 pm EST

I have gone a online bank to withdraw money. There saw a new device (iPhone’s Credit Card Terminal) Have anyone any idea about iPhone’s Credit Card Terminal?

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3:50 pm EST
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Webroot webroot renewed the software w/o our approval and charged our credit care two (2) times for $59.95 or a total of $119.90

In November 2009, we cancelled our Webroot. On Dec.2, 2009, we received our credit card statement and Webroot had charged two (2) renewals to our account for $59.95 each or a total of $119.90
We were NOT notified that Webroot was going to renew.

We were not able to reach anyone by phone [protected]) CO. Their recording suggested we go on the internet which we did. There was no form to submit our withdrawal. Our credit card company will be notified and we will NOT pay the $119.90 that Webroot charged to our account. The BBB will also be notified.

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thumbo
Boise, US
Dec 27, 2009 10:14 pm EST

The same thing happened to me! A withdrawal was taken out of our checking account without being notified. I have not used Webroot for several months and refuse to ever use it again because of the poor product. Has anyone found a way to be reimbursed?

custserv
custserv
, US
Dec 16, 2009 9:34 am EST

I’m with Webroot Customer Support and am sorry to hear about this. I’d like to help you get this resolved; please email me your keycode for your Webroot software so I can take care of this immediately for you. lbongiovanni@webroot.com

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11:05 am EST
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Webroot deactivated keycode

My fault: loaded Antivirus on (3) personal computers in my home. After running this way for over a year, Webroot decides to revoke my subscription/keycode so I can no longer receive virus definitio updates. Spoke to Paul in customer support (after waiting 38 minutes on hold), and I asked to be re-activated on (1) computer, and he transfered me to Sales, who reissued a new keycode with remaining 270 day license.

Their fault: Most software companies allow multiple computer distribution for "personal use" licenses. Webroot should not have revoked my keycode without sending an email wrning of the multiple license occurance. Waiting 38 minutes for support is too long.

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10:39 am EST
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Webroot credit card renewal/spywear did not work/ computer crash

Webroot did not work. My computer is completely gone. Had to buy a new one. And now I recieve a message that you will be deducting money from my bank accout for renewal. For a computer that I can't even pull any information off. I try to contact a person. Which does not happen. Phone tells me to go to computer. Then I have to write my complaint. I do not want my credit card use again. I tried to cancel this when my computer died. The computer is requesting a 16 digit number. Great! All I get off my computer is a black screen. Please email a response. [protected]@yahoo.com. DO NOT Charge my banking account with a renewal. Leanna Smith

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7:12 pm EST
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Webroot automatic renew without my knowledge

I bought Webroot AntiVirus and AntiSpyware one year ago (8/19/09) should be good for 3 computers, then my old computer broken.
This year, when I purchased a new computer, I tried to install Webroot AntiVirus to my new computer (2nd computer) on July. I was denied. So that I did not want Webroot Anti-Virus any more. I got another AntiVirus for my new computer.
Lately I found a charge from Webroot Software for $49.95 (AntiVirus). It was Automatic Renew. But, I did not want it.

When I called, their recording phone said I should go online to get my refund. When I went to Webroot refund website, it said my invoice was over 30 days old. I was too late to ask for a refund. But, I did not know until now. They can check that I have never used the Key Code to install it on my any omputer yet. They knew I have never use it, why did not they give me a refund?! I was late because I have been moving from Sacramento to Sunnyvale, after my husband passed away (he trimed a tree and fell from a ladder, got brain injury, then brain death 4 weeks later). Please help me, Thank you.

My Webroot Software Invoice # RA00019139046, Amount $49.95.
Charged on my American Express on 8/13/09. (Due date: 10/06/09)

Grace M. Tung
home: [protected]
cell: [protected]

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Anderson111
, US
Aug 20, 2018 9:29 pm EDT

https://webroot-support.com/
https://webroot-support-number.net/
https://247tollfree.com/webroot/
http://webroot.support/
https://geek-squad-webroot.com
https://www.web-root.org
https://webroot.support-number.net
https://www.webrootnow.com

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Mustahid
, BD
Aug 20, 2018 5:28 pm EDT
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I'am from Bangladesh, when I try to type in Bengali language on chrome browser I can't type but if I shut down webroot security anywhere manually then I can type.
I'am using Bijoy Bayanno 2016 to type in Bengali.
So tell me how can I solve it.

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Belen Lungcay
Elmhurst, US
Dec 13, 2009 1:10 pm EST

webroot pls. do not auto renew without permission.

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8:36 am EST
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Webroot credit card theft

My Webroot subscription ends a week from today.

I received an email from them saying "I will automatically renew my subscription unless I fill out a form to the contrary".
I filled out their "do not renew" form. Sent it to them.
Got an email back.. saying they would not renew.

A day later.. received another email from Webroot, thanking me for my "renewal" and they had already deducted $39.95 from my credit card.. which they keep on file.. for cheating.

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NOT HAPPY WITH YOU
Midland, US
Jan 03, 2011 9:39 pm EST
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I thought i canselled my webbroot well over a year ago. then i was chargerd for another year...my chargecard compant didnt refund my overdraft and you got a extra charger ..i thought it was my fault and i got the wrong place to quit you 'all now im being charged again...what's us this is frustrating and now i have to got threw this all again...please stop it and give me my money back I want it for both time now ..im not ever going to use or recomend you all.WHY ! WHY! do i have to paY AGAIN!..FIX IT ! SSFC-ONLN-AADI-EGHP-NGXZ

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christy white
rockford, US
Mar 19, 2010 1:39 pm EDT

I did not even get email about renewal. we have not used their services for 3 yrs/... did u have any luck with them?

custserv
custserv
, US
Nov 24, 2009 3:52 pm EST

I'm with Webroot Support, we’re sorry to hear about this. If your issue has not already been taken care of I would like to get you in touch with with one of the team leads for resolution.

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already taken
Columbus, US
Nov 10, 2009 2:17 pm EST

They cut my subscription off 1 1/2 months before it was supposed to be. I am paid up until the end of December. They are saying I downloaded too many times. I only download their stupid updates. What a rip off. I used to recommend them but not anymore. They are now one of the scammers in my book

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10:18 am EST
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Webroot unauthorized auto renewal

I received an email on 11/4 stating that my credit card wopuld be charged for $39.95 for auto renewal of Webroot's virus protection for my computer. I tried to contact them by phone and email with no response. There was never even a way to talk to anybody, only automated menus. I have submitted a dispute through my credit card company and alerted them to what I have read regarding others this has happened to. Please do the same if this happens to you; so we can put a stop to fraudulant practices like this.

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ferretag
, US
Nov 15, 2009 4:31 pm EST

Same here. They are very difficult to contact. I regard this as fraud and theft, especially when you are not given the means to contact a company rep. I too emailed and used their "opt out" feature, to no avail.

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7:06 pm EDT
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Webroot charged my acct. wrongly

My checking account was debited on Oct.16, 2009 in the amount of $33.02. My statement did not say by who or for what, there was only a phone #. I called several times and could not get a real person to speak with. I do not give out my account #, so I'm wondering where these people got it. I never purchased anything from them, so it is not possible I signed up for an auto payment. I am not even registered on their site. In searching for this website I noticed there were several complaints similar to mine.
I need the $ returned to my account immediately. Thank you for your time.
Patricia Krejca

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Webroot - bad support, bad product

Webroot Antivirus with Antispyware virus program is a 45 dollar rip off. After numerous tries to download thier update, because the version I paid for won't protect me on malware, I am fed up. It takes two hours to supposedly download the new update with the same results NOTHING. When you call their support line, they have a recorded message that tells you...

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12:24 pm EDT
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Webroot horrible service / no support

I have used Webroots for years, and also advised many of my friends to purchase it. The product has worked OK. It does let some viruses through. When I loaded Avira on my system and scanned it found several viruses that Webroot Spysweeper didn't even know existed.

But my real complaint is there service. After problems with the backup option of their software (which has never worked by the way) I called the support line. Waited on hold for 30 minutes, only to be passed to 2nd level support after waiting another 20 minutes. Long story short, they couldn't fix the problem and said they'd have an answer in a couple of days and email me. Since then I've received no email, and worse my account has been disable and I've lost my subscription. Multiple emails to support have yielded nothing but closed cases. I submit a ticket and they just close it.

I WOULD NOT PURCHASE THIS SOFTWARE. ITS QUALITY IS NOT MEDIOCRE, BUT THE CUSTOMER SUPPORT IS PATHETIC (I.E. NON EXISTENT)

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noneimportance
Broomfield, US
Dec 10, 2009 5:47 pm EST

"When I loaded Avira on my system and scanned it found several viruses that Webroot Spysweeper didn't even know existed."
That is because you are using SpySweeper, not Webroot Antivirus with AntiSpyware. Your SpySweeper does not have the definitions that Webroot Antivirus does. It checks for Spyware and Adware, not virus', so of course SpySweeper is not finding virus' on your system, you do not have the proper software for such things.

custserv
custserv
, US
Oct 14, 2009 12:46 pm EDT

Hi Russ -- I'm with Webroot support. Sorry to hear about this experience. I'd like to get one of my tech reps in touch with you; can you please either give me your email address or send it to pr@webroot.com so we can get someone in touch to help you out? Thanks.

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10:27 am EDT

Webroot debited my bank account without my permission

This company debited my account with out my permission. I called the phone number on my bank statement and all i get was a automated voice asking to push a number for the correct reason i am calling..all i got was a bunch of music for over an hour. I tried to go onto there website and request a refund and all i found was a bunch of other people in the same situtation. wanting there refund and as far as i can read they are still waiting..they owe me $ 31.75 and i want that refunded back to my bank account asap.
thank you, Sandy
email address: [protected]@sbcglobal.net

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Dennis Vaught
Leavenworth, US
Sep 02, 2011 6:26 pm EDT

On August 16, 2011 we were billed $43.27 for software on our credit card in which I am not aware of the charge. We no longer have any of your software on our
computers.
Please contact us and give us a refund.

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BethStegman
Topeka, US
Mar 22, 2011 8:10 pm EDT

I was charged $54.43 for Webroot Antispyware which was not authorized. I no longer own any computer that has had Webroot installed and I would like a complete refund to my checking account/debit card . Please address this immediately.

Thank you,

Beth E. Stegman
bstegman2@hotmail.com

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Valerie Hedquist
Custer, US
Apr 19, 2010 8:59 am EDT
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on my ppl credit card statement showed auto renewal charge $31.60 reference number MT10077102000010217487. I have not authorized this charge and have not used this product in over two years.

I'm asking for a refund on this charge and to have my personal information taken out of your records.

Regards
Valerie Hedquist

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Pamela Lingford
Milwaukee, US
Aug 11, 2009 3:31 pm EDT

Upon downloading the Webroot from the internet I received the BLASTER WORM VIRUS. Bfore installing it I did not have a virus. I am asking for a full refund of $68.59 for the 2 year renewal and the CD of $9.45. It is costing me $259.85 to remove the virus and recall the data ruined by this virus. I purchased the program on Aug. 5, 2009 at 3:06 P.M. and installed it right after that. Invoice numbers are E000019030679 and E000019061040.

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karyn conde
Glendale, US
Jul 02, 2009 4:53 pm EDT

I purchase webroot virus protection with spysweeper. Not only did i get a virus but webroot didn't detect it . It took AVG DETECTED THE VIRUS AND IT WAS FREE! I want a refund for the three years that I purchased on june 22, 2009 key code SSGB-ONLN-AADI-HUYF-DGDX

my name is karyn Conde, 79-33 cooper ave, glendale, ny [protected]

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just_saying
Boulder, US
Sep 22, 2011 3:51 am EDT

all I can say is RIP OFFS

custserv
custserv
, US
Sep 02, 2011 7:31 pm EDT

Hi Dennis - This was mostly caused by an automatic renewal. If you could please send me your keycode and contact info to socialmediasupport@webroot.com I can take care of this for you.

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Nyleicats
Edison, US
May 26, 2011 4:16 pm EDT
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They just did the same thing to me. I put in a complaint to my bank, stating I did not authorized this. I am not going to put a complaint on the BBB. Three years ago, I authorized and got nothing, the system didn't work in my computer and they claimed they never got payment. I was stupid then, I did nothing, just took it as a lesson, but not this time. I will fight.

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soundthealarm
San Jose, US
Mar 25, 2011 10:38 pm EDT

you might want to try calling their corporate office 303.442.3813

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soundthealarm
San Jose, US
Mar 25, 2011 10:37 pm EDT

you may want to call their corporate office 303.442.3813

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11:18 pm EDT
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Webroot defective product

I've purchased a renewal of webroot on line version 6.1.128 and have had nothing but problems with it - must reinstall it daily - web sit for webroot has not been helpful - apparently they are aware that the product is defective in that they offer an online quick fix (but only in thewindows safe operating mode) even this has not been helpful - tried to contact them by phone (free site 1.5 hr waite) or paid site available (Which I did not use - why should I pay them for discussing their defective product) product is now corrupted and must re-install in order to uninstall. very unprofessional company - will attempt to get a refunt - not likely.

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Laveta Abboud
Wichita, US
Dec 07, 2010 3:51 pm EST

my complaint above is correct

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Laveta Abboud
Wichita, US
Dec 07, 2010 3:49 pm EST

above complaint is correct

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Laveta Abboud
Wichita, US
Dec 07, 2010 3:48 pm EST

webroot allowed my computer to become infected and I had it removed the first of November and another system installed. I no longer need webroot and I need a refund of $32.14 charged to my credit card. Thanks, Laveta Abboud laabb@sbcglobal.net

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12:48 am EDT
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Webroot cancel me then charge double

HORRIBLE CUSTOMER SERVICE AND "BAIT AND SWITCH" SALES TACTICS
On a 2008 trip out west, a Virus engulfed my laptop, at Best-Buy in Salt Lake City a full price Disk of Webroot and the Geek Squad saved the Day! When Renewal came August 2009, I found 50% the cost to buy new on-line, rather than renew on the internet, both from Webroot.com. Every time I called their Telephone Line to clarify a question on the already purchased deal, or typed a question to the Online Contact on the previously purchased deal, Webroot Staff CANCELLED MY 30-50% OFF DEAL and then charged me full price and played "Games" with me. This is customer service at it's lowest point and a solid example of the illegal ploy of "Bait and Switch." The seller Baits the consumer with a low cost item, makes it "unavailable" at the time of purchase and pushes, then "swithches" to the exact same item but a higher priced product. Normal $59.99 for One Year Renewal.
Webrooet AntiVirus and AntiSpyware was 19.99, plus $15, 00 for the Second year for One Computer.
29.99, plus $15.00 for the Second year and $10.00 to include
3 Computers.
When I inquired if their offer allowed the $10.00 payment for 3 Computers additional, I was no longer allowed to keep any of my contracts, they canceled all items that I had purchased and refused to assist me unless at the highest cost. The $19.99 Cost was immediately removed from the Webroot Website upon cancellation of my $19.99 Two-Year Plan without my permission. How childish?

I do have copies of these cancelled accounts and photos of the flippant remarks in the e-mails from the Webroot Customer Service Person whom I contacted for clarification. When I asked if i could pay to add additional computers? He cancelled the contract. This text was photographed due to the inability to print or store these communications due to Webroots format.

The dialogue on the photos and written logs can be forwarded if needed.

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Webroot cant remove

I used the Webroot software for a year. It seemed to work ok, but it was very very slow. I goy very tired of the pop up reminders that came sometimes multiple times a day. Finally, I got plenty of pop up reminders that it was time to renew and that I was on auto renew. I opted out of the auto renew, that worked ok. But I still got very frequent pop up reminders.
Finall, I got a pop up noyice that my subscription had expired. I then went to remove it from my computer only to find I cannot. I am now on permahold with customer support (just got a notice that I'm 29th in line). They keep reminding me, " for a fee I can get immediate expert service, just press one".
I would reccomend a different spyware program. These guys are pretty agravating.

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Webroot can't get refund and don't have service

I ordered online and my computer went down so I asked to put it on hold till I got another then when I called to start they had me fax the credit charge of $52.52. I did that twice because she said she never got it the first time. They are giving me the run around because it has been over a week and haven't heard and now she tells me it is being processed in another dept. Never received an email to let me know what is going on. I want that money refunded.

Donna Bastyr

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Webroot poor technical support

I've been a paying customer of Webroot's Antispyware for many years. It was recently extended into a full Antivirus with antispyware. I've always been happy with the product and moderately happy with support. However, the level of technical support has now sunk to drastically low levels. After they added a new online backup function to the software, I decided to try it, but execution failed with an obscure error message. I opened a support request but it was immediately and aut0matically closed and I received an automated e-mail with stacks of links to help articles having no relation to my problem, telling me to reopen the problem if it was still not solved. They are obviously trying to reduce the number of support requests to handle. I was told to upload an auto-generated report, which I did. Two days later, I was asked to call their support number for further assistance. It gave me a choice between an estimated waiting of 25 minutes and paying €29, 95 for quick support, so I hung up. I asked when would be the best time to call: Morning. I called 8 AM Webroot time and the estimated waiting was 30 minutes. It's a freecall number if calling from the US but not if I call from France, as I do. I asked again for support online. I was told how to remove Webroot completely and reinstall it. So I did. Then the backup failed with a different, obscure error message. Next answer: "As this is a French O/S [XP] the U.S. support cannot assist you. Please contact our European support department." My Webroot is in English. I didn't ask for XP support. So why don't I call the French support number? Because it's a premium rate number costing $0.17 a minute. Their UK support number is a local rate number, but it's not local rate if I call from France. So French customers have the privilege of being ripped off by Webroot for calling support, whereas it's free for US customers and UK customers pay a fraction of the French price. Why are they trying to racket French customers in particular? Isn't our money as good as money from the US or what? The argument that it won't work because it's a French XP is total nonsense. System interfaces are never language sensitive; only user interfaces. I'm a mainframe systems programmer and I simply don't buy that sort of argument. If the software really wasn't meant to work on any other language version than English, it would detect the conflict very early on during installation and abort. It didn't, so pretending there is a language incompatibility is BS. They simply don't want to provide free support ("free" meaning, as part of what I've paid for the software) but are deliberately providing such miserable free support that they intend to have customers paying again to get what they've already paid for working. I purchased the software over the phone to the US and I've paid exactly the same price as a US customer. So why would I want to renew my licence next time if I can't get support? Such crappy "support" is what makes me wonder if there isn't a better product on the market.

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Webroot autmatically charged credit card without permission

An annual renewal fee was charged to my credit card without my permission. Upon discovering this charge I called Webroot and was referred to an email address (a real person could not be reached). I sent an email requesting a refund and a couple of days later I received a response saying that they do not issue refunds.
The antivirus software that this company offers is ineffectual and my computer nearly crashed. Of course I understand I have the choice to switch to another company which I did. But also I should have the right to get a refund for an unrequested charge.

I have now called my credit card company and a dispute has been entered.

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Webroot auto-renewal without permission

I just got an email that Webroot had automatically renewed my subscription, without my permission I had already taken their Spysweeper program off my computer and was ignoring their requests for renewal. I couldn't wait to get rid of their program. It has made me miserable for a year. I recently uninstalled Webroot before it expired and installed Grisoft's free AVG Anti-Virus from CNET.COM, and am having no problems with AVG.

I see that others are having the same problem with them. I will go to my credit card company and ask for a refund, because I cannot get through to Webroot. Nor do I believe that they will call me back. I left an angry message saying I'd go to the Better Business Bureau and all the way to the Federal Government If they didn't give my money back. I will call the FBI Cyber Crime Division ( http://www.ic3.gov/default.aspx ) if they don't refund my money immediately. I guess I'll have to change my credit card too.

I originally bought the Webroot software in person at Circuit City. They had a sale when I bought my computer. I did upgrade the program online from a special offer for existing customers, which is how they got my credit card number, I suppose.

I always read the terms and conditions, and didn't see anything about auto-renewal. I can't believe they can do this. This is looking like a class-action suite.

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Elizabeth OBrien
, US
Sep 03, 2009 9:48 am EDT

Cance above complaint. Manage to finally get ahold of a rep!

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Elizabeth OBrien
, US
Sep 03, 2009 9:43 am EDT

I have been trying to cancel my auto-renewal but cannot reach a customer service rep on the phone and cannot get the right code to cancel on line. I no longer have the lap computer that had the webroot on it. Can you help?
Elizabeth OBrien
e-mail: obrienelizabeth@bellsouth.net

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Thomas S
, FR
Jul 23, 2009 8:19 pm EDT

I've never had that problem with Webroot but tech support is a miserable, incompetent rip-off now.

custserv
custserv
, US
May 28, 2009 5:58 pm EDT

M Collins, I’m with Webroot Customer Support and am sorry to hear about this. I’d like to help you get this resolved; please either let me know how I can reach you directly, or call [protected] and press 1 to be connected with one of our reps immediately.

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4:49 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Webroot poor customer service & no refund

I puchsed a subscription to Webroot protection software last year and they place me on auto renew without notification. Ionly found out when they charged my credit card for the renewal. There were no option to speak to customer service. Only mean to ask for refund was by mail. I have notice that there have been numerous complaints lodges for lack of respond and action for refund. If yo already have Norton, webroot maycause problems periodcally (conflicts). Further, when Webroot is running, large portion of the RAM is use, causing the computer to run slower until the san is completed.
Webroot is playing hardball traying to get money with auto renew. Their lack of respond and poor customer service in this area leads me to suspect their intention to prove service. Rather, the company is more interested in making money (anyway it can) no matter the what's the cost. Their underhanded way of auto renew for the program is and example (no notice, no waring: just charge it). I am curious how that can b don without my knowledge (that is another problem that I am taking up with my credit card company).

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calamospiza
Clearwater, US
Jul 28, 2014 8:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Don't waste your money on web root. They recently screwed my
sister out four hundred bucks for two computers. This company is obviously a
scam. This Bob guy is a fake or a plant for web root.

It took Microsoft several years before they begin the
develop their own anti-virus programs. It’s not a scam I have been happy with
it for some time now. What’s what’s the best about it is it’s free to go to the
Microsoft website. Computers are, like automobiles there’s a lot of crooked
mechanics out there therein is to screw you over. My background in computers it
was 20 years experience. Over the years I’ve owned several made some mistakes
that have learned how to fix an errant computer. I have rebuilt & built new
computers. The only thing I can say is my method for cleaning up the computer
is to backup all your data off drive on an external drive and format the
computer which is reset it to factory new. Once my data is backed up a reformat
my computer and presto like new. At this point I own five different computers
and I maintain them with no problems if you want to get rid of these
bloodsuckers who probably have to change your credit card number.

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P51mstng
, US
Dec 30, 2009 1:29 pm EST

Webroot has proven to be nothing but an unscrupulous company intent on ripping off the consumer. It is a shame that a company like Best Buy recommends them (or did at the time I purchased my computer from them). I lost all my data and most programs when Webroot failed to detect a Virus that Norton Antivirus was then able to locate and quarantine. There is no response to customer support inquiries (subsequently refund requests) by telephone or on-line support as their "specialists" are always "busy with another customer". I have spent in excess of an hour at a time on several occasions waiting for customer support to answer the phone, likewise with on-line support. Stick with NORTON.

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theBhagwan
Canberra, AU
Nov 17, 2009 1:45 pm EST

Yep...similar problems...I wanted just the anti-spyware software...but no...they bundled/combined the antivirus software with it...even when you use the download link for the anti spyware, you still get the bundle...like it or not...and when I complained and asked for a refund...silence..not even an email reply. And for all you guys out there who are getting their credit cards debited with the cost of auto renewal when you didn't want to auto renew...well take it from me (being an ex-bank manager) they are acting illegally. A word of advice on getting your money back (and beating them at their own game)..simply contact your credit card administration and tell them that you know nothing about that debit entry from webroot...that you have never heard of the company and that you demand your money back. Stick with that story and you will get a refund from your credit card company to the debit of webroot's account.

Webroot was good oncenow they've turned to puss. Their "window washer" will not work on windows 7 64 bit even though they claim it will...and once again they will not answer emails or refund money...!

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smyrl
aiken, US
Sep 30, 2009 11:21 am EDT

I had the same problem or rather have the same problem.

I emailed them at refund etc but did not get an answer within the promised 48 hrs.

Have just phoned them again and after finding all the menus lead to a recorded anser refering me to an email address, I decided to press "1" - technical support, talked to a person by the name of Vivienne, who, upon taking my bank card number said she would refund me (after talking to her supervisor). I said, "How do I know you are going to refund me, and this is just to put me off?" - she said, "Because I said it would refund your money"...

If you want to email me barbdunnsmyrl@live.com I will let you know what happens.

If nothing happens, I will surely report this Webroot company to the Better Business Bureau, and also have my bank investigate it.

I have also made copies of all the complaints against Webroot which are posted on this site.

Best wishes - B

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4:16 am EDT
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Webroot - fraud and cheating

I renewed my subscription to Webroot Virus protection. They placed me on automatic renewal, of my subscription, without my permission. They offered a website to click on to get this removed. I tried and tried to get this removed. They kept demanding more information. Finally I never got a response when I clicked on one of their buttons. I called them and...

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