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1.2 23 Reviews

Webstaurant Store Complaints Summary

1 Resolved
22 Unresolved
Our verdict: If considering services from Webstaurant Store with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Webstaurant Store reviews & complaints 23

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V
12:04 pm EST

Webstaurant Store This is scam

Webstaurant.com is A REAL SCAM they taking advantage of individual that buying their STUFF ONLINE. They are sold me a USED SALAD SPINNER. very disappointed. I have to wait before forever before they probably exchange my salad spinner but who knows when I am going to received my product that I bought new from their websites.

I AM NOT GOING TO KEEP THE USE ONE THAT I BOUGHT A NEW PRODUCT FOR MY KITCHEN PERIOD. IS ANYBODY AGREE? They took my money right away and now they have to think and I have to wait for my salad spinner.
I told them I need my salad spinner . Your product is on the way can you mail me a new one. They told me they have to study with it when they got it so I would not get my product that i bouhgt from them. I would not be here writing if I got what I expected for in return. They tried to Take advantage of me because I am not going to use the product or I DO NOT HAVE restuarant I am just an individual wanted to have a better stuff of what I have.

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James Kiraly
, US
Jul 17, 2017 8:43 am EDT

Ordered a oven ignitor, delivered broken. In a chat they said it was broken by shipper. I disagreed and stated the facts. Sent photos as requested. Now the say the broken pieces where to mount the ignitor. I send them back a photo of the broken one next to the one I took out of my stove. Their story changes again that I ordered the wrong ignitor. The labels on the ignitors match manufacturer and part number, also got part number directly from stove manuf.
1. the keep changing what's the issue rather than sending me a new part.
2. refuse to refund my money
3. Now I am refuting the charges with PayPal. to get a whopping $107.00 back

If I could rate this company a negative I would. Do not use paypal use a credit card cause I think Paypal will side with them $$$$, even though I provided them copies of chat text, photos and emails.

If you do order from them I figure their buying damaged goods and getting the money from the shipper as damaged in transit, or not refunding people's money.

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Bart Kimber
, US
Jan 19, 2016 12:20 pm EST

Agreed! I ordered jars for my new business and they delayed the delivery by 2 months destroying my business this summer (2015)! I wish this customer would have had a friend who speaks better english proof read his complaint! It would be more credible but i understood his content and felt his angst!

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mwt424
, US
Jun 28, 2013 8:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree. They are the worst to deal with. They have a 30% restocking fee which is outrageous. I made a purchase from them 06/13 and they sent glasses that weren't as described online. They asked me to send a picture and offered me refund minus restocking and shipping.

ComplaintsBoard
I
3:43 pm EDT

Webstaurant Store Ripoff 30% restocking fees for returns, no exchanges!

Here's my story, I was looking for a good WOK at a low price to replace my broken wok which I had for over 30 years. So I decided to go on web, since I'm pretty busy at work, I didn't have time on the weekend to feel out cookware. Anyway I saw that this website advertise for hand hammered wok 14inch for about 10 bucks. Okay it looked pretty good the picture on the website, but it was also deceiving in the size. So anyway went ahead an ordered the items, a 14 inch wok, and a cooking spoon that's similar to a spatula. So I proceeded to click on the estimated shipping calculator and at first I didn't notice anything wrong but later I would find out it was a little shady. Anyway. I was just ordering those 2 items, then it gave a shipping price of about 8 bucks. I thought it was not too bad, then it did something weird, saying something about my address not being a business site, so they tacked on 3 more bucks totallying to almost 12 dollars, I said WTF. And thought about I don't have time for this, ill just order it and get it over with. Okay at this point I was not aware of anything yet, so I got the package last week, pulled it out, and noticed that the wok was smaller than advertised on the website. So I contact thru their chat system and asked for an exchange, to my surprise they do exchanges and even better, they told me that I needed to ship back the wok at my own cost and also they would charge me a 30% re-stocking fee. I was thinking WTF! I was thinking you guys out of your minds!?!?! I never heard of a 30% restocking for a return! Anyway I thought about and decided I needed to take action against this fraud, first they shipping calculator was misleading, then the policy with only returns + restocking fees is even more ridiculous! And in all this time I just only wanted and exchange of a unused brand new 14 inch to a 16inch. I just don't get it, they're excuse was that they're a small shop and that they don't make enough money to cover the costs. That's a load of crap. They make plenty of money, that's just an excuse to force you give them back their product and lining their cheating wallets with more money. You know they're a bunch of expensive cold fusion web developers who think that their hot [censored] and decides that people are too stupid to not notice this scam. And they have the audacity to tell me its my fault because I picked the wrong size so they're punishing me for making a mistake! So please do not buy from these scammers. And fight for your rights!

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11:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Webstaurant Store incorrect products/false advertising

I ordered two Comark thermometers that they had pictured and described on the website.
They sent me two thermometers that were not COMARK. They were not better than the COMARK and they were not similar to the COMARK. There was a description of the thermometer they were supposed to send. The ones they sent instead of the COMARK did not match the description on the website. I consider this FALSE ADVERTISING.
I contacted customer service regarding this issue. They stated "we have many suppliers we get our products from, you don't always get what is shown in the picture" I stated " not only was it not as pictured, it was not as described". Customer service said they would send out the correct ones. I stated, "Oh, so I will get the COMARK thermometers then? " Customer service could not guarantee that I would get the COMARK brand thermometer.
I said "the only reason I ordered them is because I wanted the COMARK brand, as shown and described in your ad. If I can't get what I ordered or what you show and describe, I would rather just return these, and get what I want somewhere else". Customer service said okay, she would get a return authorization number, and information on sending the items back. She was to e-mail me the information. I said "Will I get a FULL REFUND including shipping?" Customer service said "YES"
The RA# was e-mailed to me with directions to return the items. In the directions it stated that I would have to pay my own return shipping. It also stated that I would be credited only for the cost of the items returned minus 20% restocking fee, and not the freight of $9.53 that they charged me to send them.
I contacted customer service again, before I returned the items, stating my concerns about the return policy.
Customer service stated "that is just a computer generated return policy". She assured me that I would get a FULL REUND including their shipping cost.
Okay I returned the items. It only cost me $2.43 to return the items, and that was with a "Delivery Confirmation Receipt" from the Post Office. They charged me $9.53 shipping to send the items. Figure that one out.
So, it took two days for them to receive the items. They just e-mailed me a notice that said they recieved the items, and they would apply credit to my credit card. The credit they were applying was only the cost of the items, not the shipping! WHAT?
I contacted them twice about the shipping cost credit. Both times I was assured I would recieve the FULL CREDIT.
This company is a RIP-OFF!
They FALSE ADVERTISE and they LIE!
DO NOT DO ANY BUSINESS WITH WEB-Restaurant Store!

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DMN021974
, US
Aug 20, 2018 3:25 pm EDT

Merchant refuses to honor warranty or to replace damaged item even though it did not work right out of the box. Avoid this company at all costs. They are not legitimate in any way. Order #[protected].

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Merri T
Hendersonville, US
Nov 12, 2013 3:24 pm EST

I have been doing heavy business with these folks for 5 years. They have stood behind every product and have been delightful. I am dismayed to see your comments.

Frequently asked questions (FAQ) about Webstaurant Store

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Is WebstaurantStore a legitimate company?

Yes, WebstaurantStore is a legitimate company that has been in operation since 2004.

Is WebstaurantStore a scam?

No, WebstaurantStore is not a scam. The company is a legitimate online restaurant supply store that offers a wide range of products to its customers.

Are WebstaurantStore's prices too good to be true?

No, WebstaurantStore's prices are not too good to be true. The company offers competitive pricing on its products by negotiating directly with manufacturers.

How does WebstaurantStore offer such low prices?

WebstaurantStore is able to offer low prices by purchasing products in bulk from manufacturers and passing those savings on to its customers.

Is WebstaurantStore a reputable company?

Yes, WebstaurantStore is a reputable company with a good reputation in the restaurant supply industry.

How does WebstaurantStore work?

WebstaurantStore offers a wide range of restaurant supplies, including kitchen equipment, dinnerware, and cleaning supplies. Customers can place orders online or by phone.

Can I trust WebstaurantStore?

Yes, you can trust WebstaurantStore. The company has a good reputation and has been in business for over 15 years.

Does WebstaurantStore have good customer service?

Yes, WebstaurantStore has good customer service. The company has a dedicated customer service team that is available to assist customers with any questions or issues they may have.

How do I place an order with WebstaurantStore?

You can place an order with WebstaurantStore by visiting the company's website or by calling its customer service team.

Does WebstaurantStore have any hidden fees?

No, WebstaurantStore does not have any hidden fees. The company is upfront about the costs associated with its products and shipping.

How can I be sure that my WebstaurantStore order is legitimate?

WebstaurantStore is a legitimate company, so you can be sure that your order is legitimate. The company also provides order confirmation emails and other documentation to confirm your order.

Are there any complaints about WebstaurantStore?

Like any company, WebstaurantStore has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is WebstaurantStore affiliated with any other companies?

WebstaurantStore is not affiliated with any other companies. The company is an independent online retailer.

Does WebstaurantStore offer free shipping?

WebstaurantStore offers free shipping on some orders, depending on the total order amount and the destination.

Can I cancel my WebstaurantStore order?

Yes, you can cancel your WebstaurantStore order. However, the company has a cancellation policy that may include fees or penalties.

How do I know if WebstaurantStore is the right company for me?

You can determine if WebstaurantStore is the right company for you by researching the company, reading customer reviews, and comparing its products and prices to those of other restaurant supply stores.

Are WebstaurantStore's products high quality?

WebstaurantStore offers products from a variety of manufacturers, so the quality of its products can vary. However, the company strives to offer high-quality products at competitive prices.

Does WebstaurantStore offer a warranty on its products?

WebstaurantStore offers warranties on some of its products, depending on the manufacturer's warranty policy.

Does WebstaurantStore offer financing options?

WebstaurantStore offers financing options for some of its products through third-party lenders.

What is the return policy for WebstaurantStore?

WebstaurantStore has a return policy that varies depending on the specific circumstances of each order. Customers should review the company's return policy carefully before making a purchase.

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Contact Webstaurant Store customer service

Phone number

+1 (717) 392-7472

Website

www.webstaurantstore.com

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