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1.1 690 Reviews

Wawa Complaints Summary

11 Resolved
677 Unresolved
Our verdict: If considering services from Wawa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wawa reviews & complaints 690

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Newest Wawa reviews & complaints

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B
4:44 am EDT
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Wawa filthy

WAWA store 111 on limekiln pike is brand new but you wouldn't know it with the trash outside all around including trash in the grass. The store inside itself stays dirty for a brand new store. Also constant panhandling outside. The store was built inside where I live in Wyngate community and promises was made to keep it clean and I'm worried about crime and property value going down I need WAWA to ensure that this doesn't get out of control

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3:04 pm EDT

Wawa deli

I ordered soup today at the jimmy drive smyrna wawa. After waiting fifteen minutes, watching everyone who ordered after us getting food, being ignored, and watching the associate Eleanor's personal dance party, another associate Kolyn I think his name was, finally acknowledged us and asked what we were waiting for. He quickly got our soup, after checking our ticket. Thankfully there are some attentive associates like Kolyn at this location.

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2:25 pm EDT

Wawa breakfast menu

When I went to wawa this morning I was told that chipped beef gravy was only offered every other day. The employee was extremely rude and standoffish. When I spoke with an employee at a different wawa location she informed me that this was not corporate policy and that I should file a complaint. The staff in the deli were not helpful, slow, and one wasn't even wearing gloves.

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7:14 am EDT

Wawa iced coffee/coffee setup

Almost every morning my fiancee and I stop at the wawa in Brookhaven, PA on route 352. We stop specifically for iced coffee from the machine and about 90% of mornings we go, the regular iced coffee is empty. We don't have time to wait for it to be changed because it usually takes someone five to ten minutes to do and they give you an attitude about it. I feel like that's something that should be checked, especially in the morning when people are mostly on their way to work and they need to be in and out. I want to also add that the creamers and sugar are almost never replenished either. Just like the coffee, you ask someone for assistance and you either get an attitude or ignored. This is the only wawa on the way to his work that has the iced coffee in the machine and not the cold brew. It's the one we prefer and we spend thousands of dollars a year in gas and other things from wawa and for this to happen just about every morning's tiring and we are also tired of being disrespected.

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1:17 pm EDT

Wawa gas station

So Yesterday I was at Wawa On US 301 On Bloomingdale and me and my friend walked in about to buy a charger. But We Werent at the counter yet and a lady a white lady says is there a officer here. my cousin tells me to go get his wallot i walk out and the officer comes out she is a women and gives me a random pat down she didnt read me my Marinda Rights and she touch me innoproprietly and that Mnger there is unproffessional

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11:30 am EDT
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Wawa employees conduct

I was in the Wawa at 1900 Market Street in Philadelphia PA and I couldn't believe the conduct and that store a young man was using profanity standing around grabbing his Crouch a young woman was using profanity this happened about five or six times I was in the store and it's just unbelievable that the manager didn't say anything or do anything I'm just pissed off at this I had to grab my daughter's ears when time and run out the store with her I've never experienced this before and I Wawa something seriously needs to be done about their conduct and harassment of the customers there I had several people run behind me and get out of the store as quickly as they could a lot of loud talking and screaming obscenities being used and it's just horrible

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6:58 am EDT
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Wawa newspapers

Summer time and only one wawa in all of margate nj. Every sunday the newspapers arrive around 7:30 a. M. At least 20 customers waiting outside each sunsy as delivery each week progessively horrible. This past holiday weekend the paper came at 7:45. The inquirer came but no a.C press at least not until 8:30. No excuses...Just wawa mgmt. Saying ther have no control on the situation,
just yesterday all newspapers were sold out by 11:00 a.M. Summertime is vacation time and timely and more papers are needed. Time for wawa to exercise their business acumen and demand better for their customers.

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10:13 pm EDT

Wawa customer service from all aspects!

Employee threatens, argues, curses, gives dirty looks and lies. I was in our local wawa this girl Nicole Baldt should only work in a morgue. I got an ice latte. She told her manager that I threatened her I was going to throw my hot coffee in her face. Wow! She had come to my home threatening my daughters all while in uniform. She can curse you out in the store. The manager knows tjis and so does the area manager. Nothing done We have made numerous complainta and still nothing. Well thats not true...my daughter is now not allowed to ho into that store. We were told by corporate that it is not their problem but a police problem. Haha we are all fooled if you ghink tjis company cares about its faithful customers.

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8:57 pm EDT

Wawa customer service rep ashley andrews

Ms.andrews was very rude and her attitude was very nasty when I asked if my order number was called she made it seem as if my simple request was was too much to ask. I've worked in the customer service Industry for many years and I've never treated a customer like they are worthless. She then proceeed to argue with a women about an order and gave more attitude to another employee who was simply trying to diffuse the situation. I don't think she represents the proper image wawa is trying to show. I will not be taking my bussiness to the lake Worth location anymore

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7:00 pm EDT

Wawa hoagiefest

We had a big work order and went to wawa to get lunch. They were out of both chicken salad and tuna salad. We felt this was crazy as every wawa should be prepared for many orders especially at a new wawa where it's been crazy busy since it opened. ( on rt 4 by Christiana hospital in Newark de).
I love wawa and always eat their deli sandwiches. I feel it's better than most sub shops. But I was disappointed today that they were out of food.

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LeensterBeanster
, US
Jun 29, 2017 5:05 pm EDT
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Well you're completely off base with that comment. Yes I work. At a small office. We were getting a total of THREE subs. Wow, guess that's overload. If a wawa can't handle that at lunchtime, then there's a problem.
You're reply was completely not relevant to my complaint.

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S
11:44 am EDT

Wawa steak panini

I have gotten this sandwich many times. And I have always received it with a plastic sheet between the sandwich and box to prevent the oil from the sandwich seeping through the box. Wawa 2748-54 Pulaski Hwy., Newark, DE 19702 is consistantly the only one who never includes the plastic sheet as a precaution.

The first time I complained about it to a worker and was told "they don't do that" in reference to adding the plastic sheet. I was given a hard time and finally given a new box with a plastic sheet. (In that instance I'd only made out to the car. )

The second time, I checked my sandwich right after it was handed to me. I asked for a plastic sheet and had to add it myself to prevent a disaster.

This is the third time. I decided to complain because it is obvious that it is a consistent oversight on their part. And that they are unaware of the results when the plastic is not included under the sandwich.

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7:13 am EDT

Wawa worst gas attendant i've ever dealt with.

Every time I go to the Wawa in Bridgeton NJ on Carl's Corner I see the same gas attendant with the worst attitude. Young man with tattoos, maybe Hispanic. One of my friends just goes to the gas station across the street when she see's him because that's how bad this attitude is. The first time I had an encounter with him I said good morning and he didn't say anything back, he had this mad face on like if he hated his life. When my car was done being pumped he reached into my passenger window with the receipt in his hand without saying one word even after I said thank you. I figured he was probably having a bad day, but I guess he might have a lot of bad days because every time I go he has the same attitude. This older gentleman, who was pumping his gas across from me, and I raised our eyebrows to each other when we both realized this boys attitude was something he gives to all your customers. I have encountered him more than 3 times and I have never even heard him say one word, no "what can I get you" or "what would you like" he just stands there each time until you acknowledge him. I don't even know if he has any teeth or who knows maybe he's mute, but even mutes smile.

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10:55 pm EDT
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Wawa customer service complaint

I am filing a customer service complaint I visted your storr before 10am on 6/19/17. My ticket number is 637 I ordered a sandwhich... Particularly a custom honey smd turkey pa with applewood bacon...
I noticed that a few other people were served before me.. Although I placed my order before them... What was very disturbing to me was the fact that they never called my number 637 out loud so I could pick up my sandwhich... Other people orders there number was called out to br heard... So after waiting for a while.. About 10 mim tops... Next thing I know a african american young brown skinned woman made the comment...". Your sandwhich has been sitting therr for a while"... I responded... You never called out my order number... What was even more distrubing was that she had a big smile on her face after I told her you never called out my order number for me to pick up my sandwhich... I just want you to know that I worked customer service jobs in my past... Whereby I know how important it is that every effort should be made to please customers when attending to the customer needs... So they will return to the store again... Thats is good for revenue to be made for the company... Unfortunately because I had an uncomfortable experience such as I written in my complaint I will not visit wawa no more... Ill take my business elsewhere people like her with an attitude like that should not be working in customer service... Or your company

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9:37 pm EDT

Wawa italian hoagie

At around 5 pm on 6/17/17 I ordered an italian hoagie from the wawa in paoli, Pennsylvania. The receipt said italian hoagie and matched up with the number on my receipt. When i opened it it was just a roast beef sandwich with lettuce.I don't like roast beef so i didn't eat it. i could not go back and return it because my mom left with the car. i would like my money back please.

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11:14 pm EDT
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Wawa service/employee

My partner and I went into Wawas tonight to purchase a few items before heading home and was not satisfied with the service we received. First of all, there was a sign that said save one dollar on a Dove ice cream bar and when it was rang up it didn't take the dollar off. When I asked the cashier (James) about it he was very rude, so I asked for a refund. I commented on his attitude and was told by him "If you didn't have one I wouldn't". This is my first time going into one of these stores and unfortunately James has made it my last.

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3:34 pm EDT

Wawa wawa manager

I was in wawa in nj with my kids and my daughter accidently dropped her slushy drink I said I was sorry and was trying to clean it up when the manager Frank T came over miserable mumbling under his breathe curse words and said he's tired of the [censor] that come in his store messing things up at which time i said excuse me I don't know how wawa trains there managers but this is very rude and insulting I have let many friends and family know who now refuse to go to wawa and will be letting the local paper know as well

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9:01 am EDT

Wawa italian hoagie plastic

I ordered 2 lg Italian hoagies when I got home there was part of a plastic glove in my sandwhich so gross I threw it out and other hoagie didn't have no onions or peppers on it I wasn't driving 15 miles back was terrible service from then but u think u would see a piece of plastic or not forget how 2 make a sandwhich maybe they just had a bad day lol but I still love my wawa tyvm Barry TRUE 181 County line road, Boyertown, PA.19512

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8:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wawa - customer service by majority of its location employees

I visit WaWa on the regular Store #8633 3360 E Princess Anne Rd Norfolk, VA 23502. I'm very disappointed with the friendliness from the staff. I hardly ever get any greeting. For example when the women preparing food calls my number and i approach the counter to get my food. Most of the time they don't make any eye contact they just slide my food in front...

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9:55 am EDT

Wawa service

Vedat Aksoy [protected]
Wawa Corporation
Management, Customer Relations
Complaint
SUBJ: Customer Service (Clerk telling me "get your coffee and get the hell out of my store"
WOW, I have never so humiliated as I have by my visit to Wawa this evening. The incident occurred on Friday at 7:30 pm on 4377 Holland Road store in Virginia Beach and now it is Saturday morning at 2:00 am and I still cannot sleep. I have been a loyal Wawa customer since they opened the 1st store in Virginia Beach on Rosemont Rd in the late 90's. I have been to every Wawa in Hampton Roads and I always said this location is my favorite location until this incident. It is the most convenient location. It is on the way to work and near Mt. Trashmore Park where I exercise. I visit this store almost twice everyday, once in the morning and once in the evening. I mainly buy coffee, gas, minor groceries and order from the deli. As I walked in the store at around 7:30 pm, I noticed the clerk (Jadelyn) take the sample coffee cup rack and placed it behind the counter. After getting my coffee I decided to confront him based on what I observed. I approached him and ask to speak to him and I requested that a witness be present as I confront him. The witness was his co-worker (Malik). I told him I saw what he did and I told him it was inappropriate and I felt uncomfortable by his actions. He admitted to hiding the sample coffee rack because, according to him, I always come and try the sample coffee. He said it is for sampling. He further went on to say, I always come to the store and get coffee and hang outside the store for half hour in a very angry manner. He is correct that I visit that store in the evenings 4 to 5 times per week. I am a cyclist and after work, I stop at that store for Snapple, water, coffee and take a break from cycling. I never bothered anyone and I am always on the phone as I am taking my break from cycling and quenching my thirst. I told him I come to this store every morning and always buy coffee among other things. Everyone at the store knows me well and we are very friendly with each other. I even complimented the crew and told them this is my favorite Wawa store. I asked him why is it such a problem that I take a sample cup in the evening? He made a point to single me out and harass me by deliberately taking the sample coffee rack from the front and put it behind the counter. I asked him why is he treating me this way. I told him other customers always come in and grab multiple cups filled with ice and he never complains. I asked why the sample coffee cup was such a big deal. I reminded him that it is offered as a free complimentary service. I asked why am I being singled out? He was very angry speaking to me like I am a child. I told him this is not customer service and I want to speak to the manager. He said he was the manager. I know the manager his name is Sam and his picture is on the wall. I told him I will be speaking to Sam in the morning. I added, if you are the manager, what kind of example are you setting for your employees regrading customer service. All of the employees were looking at me and Malik had a grin on his face. I am the director of an education department at a local university and have been a manager for 20 years. I have never been so humiliated in my life. To make matters worse, at the end of our discussion, Jadelyn told me "GET YOUR COFFEE AND GET OUT OF MY STORE" in a yelling manner in front of all clerks and customers. I am 49 years old who is professional and a very pleasant person. Jadelyn made me feel like a child who has done a very bad deed and decided to punish me. He seemed to have anger issues. Although that was my favorite store, I do not feel comfortable going into that store anymore. I have always complimented Wawa and its people but today I am not sure if I can say the same. He ruined my evening. I had plans to take my wife out to dinner and I canceled our dinner plans because of the state of mind I found myself in. Additionally, my wife is a regular customer as well. Her and I always visit Wawa every morning before we head off to work. Wawa has been our meeting place for many years. We always buy Wawa gift cards for each other on special occasions. I am appalled by Jadelyn's action and I am requesting a formal apology.

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11:19 pm EDT
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Wawa state id

So my brother went into Wawa on Easton Ave in Bethlehem Pa didnt realise his I.D. Expired so they didnt serve him cause of it.. I went in a few minutes after to purchase what he couldnt and the Old Lady with the nasty red hair gave me a hard time Saying its against the Law to serve me since I went in after him! Mind you I'm 23 and he's 21 ! And to top it off they didnt I.D. The people in front of us! They WILL never get my service again!

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Wawa In-depth Review

Overview: Wawa is a well-known convenience store and gas station chain that operates primarily on the East Coast of the United States. With a history dating back to 1803, Wawa has established itself as a trusted brand in the industry.

Products and Services: Wawa offers a wide range of products and services to cater to the needs of its customers. From freshly brewed coffee and made-to-order sandwiches to snacks, groceries, and fuel, Wawa has something for everyone. The quality and variety of their products are consistently praised by customers. Additionally, Wawa's unique offering of customizable food and beverage options sets them apart from competitors.

Pricing: Wawa's pricing structure is competitive, offering value for money to its customers. When compared to competitors, Wawa's prices are often found to be reasonable and affordable.

Customer Experience: Navigating the Wawa website is a breeze, thanks to its user-friendly interface and design. Customers can easily find the information they need and place orders effortlessly. In case of any queries or concerns, Wawa provides excellent customer support, ensuring prompt and responsive assistance.

Ordering and Delivery: Wawa offers multiple options for ordering, including online, in-store, and through their mobile app. The ordering process is efficient, and customers appreciate the accuracy of order fulfillment. Delivery options are also available, and Wawa has built a reputation for reliable and timely deliveries.

Customer Reviews and Ratings: Wawa receives consistently positive customer reviews and ratings from various sources. Customers appreciate the quality of products, friendly staff, and overall experience at Wawa. While there may be occasional negative feedback, the majority of customers express high levels of satisfaction.

Loyalty Program: Wawa offers a loyalty program that rewards its customers for their continued patronage. Loyal customers can enjoy benefits and perks such as discounts, exclusive offers, and the ability to earn and redeem rewards easily.

Community Involvement: Wawa actively engages with local communities through various initiatives. The company demonstrates its corporate social responsibility through philanthropic efforts and partnerships, making a positive impact on the areas it serves.

Accessibility and Convenience: With numerous Wawa stores located across the East Coast, customers can easily find a store near them. Wawa operates extended hours, ensuring convenience for customers. The company also prioritizes accessibility for individuals with disabilities, making their stores inclusive for all.

Sustainability: Wawa is committed to sustainability and environmental practices. They actively work towards reducing waste and their carbon footprint. By utilizing eco-friendly materials and energy-efficient technologies, Wawa strives to make a positive impact on the environment.

Corporate Culture: Wawa's company values and mission statement reflect their dedication to providing exceptional customer service and creating a positive work environment. Employee satisfaction is evident, and the company promotes diversity and inclusion through various initiatives.

Expansion and Growth: Wawa has plans for future expansion and growth, aiming to reach new markets and locations. They continuously innovate and improve their products and services to meet the evolving needs of their customers.

Competitor Comparison: When compared to key competitors in the industry, Wawa stands out with its strong product offerings, quality, and customer satisfaction. While every company has its strengths and weaknesses, Wawa's unique selling points and advantages over competitors make it a preferred choice for many.

Conclusion: In conclusion, Wawa is a reputable and customer-centric convenience store chain that offers a wide range of high-quality products and services. With a user-friendly website, efficient ordering and delivery options, and a strong commitment to sustainability and community involvement, Wawa provides a positive customer experience. We highly recommend Wawa to potential customers looking for convenience, value, and a great overall experience.

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Phone number

+1 (800) 444-9292

Website

www.wawa.com

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