Menu
Wawa Customer Service Phone, Email, Contacts

Wawa
reviews & complaints

www.wawa.com
www.wawa.com

Learn how the rating is calculated

1.1 690 Reviews

Wawa Complaints Summary

11 Resolved
677 Unresolved
Our verdict: If considering services from Wawa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Wawa has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wawa. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wawa reviews & complaints 690

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Wawa reviews & complaints

ComplaintsBoard
T
11:31 am EDT

Wawa hoagie and panini

Last week I ordered a roast beef hoagie which I have ordered in the past many times. The meat used on this hoagie was horrible. It wasn't real roast beef it was done kind of meat roll. It tasted and looked terrible. I threw out the sandwich. Is this the kind of meat you'll be using in the future?
I also tried to order a Panini, my daughter's favorite, and they gave her a flat bread. This has happened twice. Are they no longer making the pesto, cheese and tomato panini? Both sandwiches were not good and up to wawa standards. We go there almost daily but not if you don't have our favorites anymore.
Thank you

Read full review of Wawa
View 0 more photos
Hide full review
ComplaintsBoard
A
2:48 pm EDT

Wawa unauthorized debit card charge

On 4/29/18, I was alerted by my bank that there was a suspicious charge at WAWA, Store #8318 in New Jersey. Luckily my bank immediately contacted me and I cancelled my card. I do not live anywhere close to this gas station which I believed played a part in my bank's suspicion.
Further, discussing with one of my co-worker's she claimed the same thing happened to her in relation to this exact company back in February of 2018. Unfortunately her bank did not alert her and by the time she realized, her account was cleared in one day and had to fight for reimbursement from her bank.
Perhaps we may have used our card at some familiar location in the Manhattan area where we work, but there is clearly a connection to WAWA.

Read full review of Wawa and 1 comment
Hide full review
1 comment
Add a comment
D
D
Diane Stone
, US
Oct 09, 2019 8:50 am EDT

October 2019 - Same thing with my account with a fraudulent charge from a NJ Wawa store. Currently fighting with my back for reimbursement ... I live in Michigan and have NEVER been to a Wawa store.

ComplaintsBoard
S
2:04 am EDT

Wawa coffee

On April 26, 2018 I entered the Wawa in Waretown for a cup of coffee to take to work. When I took a sip of the coffee, it didn't taste like it normaly does. It had a burnt taste. Must have been sitting all night. I couldn't go back for a fresh cup because I was already in my car on my way to work. At that time in the morning I have to say I am not very happy. I'm disappointed. Night crew should always keep up with the coffee. It's important.

Read full review of Wawa
Hide full review
ComplaintsBoard
M
12:20 am EDT

Wawa customer service

Every single time I go into the wawa on philadelphia pike in claymont (overnight hours), I tell myself not to go back.. Yet I do because I love this location. The two girls that work behind the food counter are very miserable and non approachable. This is a continuous issue with the same two girls. I say thank you... Neither will reply... I ask a question about the menu or something and I feel like I shouldn't have even asked a question. They are rude. I never have this problem in the daytime nor with any other employees. The one girl I think her name is shamika.. And the other name im not sure of but today she had blue hair mixed with black hair if that helps any. I do not like sending in negative comments but this needs to be addressed. Today is 4/26/2018 around 1 a.m..

Read full review of Wawa
Hide full review
ComplaintsBoard
S
12:55 pm EDT

Wawa my food

Hello, I ordered the half soup half flatbread combo and it was not at all what I paid for. The flatbread was completely burnt, didn't have half of what I asked for, and I asked the lady behind the counter to add lettuce and she comepletly ignored me. This is one of the many reasons why I never order food from your place of business. Extremely frustrated.

Read full review of Wawa
View 0 more photos
Hide full review
ComplaintsBoard
C
7:47 pm EDT

Wawa sub

Just got a turkey sub and the bread is like a brick and barely any lettuce or peppers which I ask for . Husband brought to me at work and what a disappointment it was, all bread which was hard, , very dissatisfied in the sub, won't be recommending wawa as a place to get a sub to my employees or family, I will let them know if it is made right . It was NOT worth what it cost

Read full review of Wawa
Hide full review
ComplaintsBoard
V
6:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wawa hoagie

I had ordered a hoagie from stroudsburg wawa . I was rushing back to work and figured wawa is always quick and easy . I have never been so disgusted by this place . I got my hoagie and opened it up when I got my break during jobs at my work . I always add a extra ranch packet and when I did, I noticed more plastic film thing . Turns out it was a piece of throw away glove. From now on I think will stick to merchandise and sealed goods . I do not trust the deli workers

Read full review of Wawa
Hide full review
ComplaintsBoard
L
6:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wawa cleanliness

I must notify you of the absolutely filthy and disgusting conditions at your store located at the corner of Darby and Manoa Roads, Havertown, PA 19083. The attached photo's are only a small example of what I have seen for the past 30 days. Both inside and outside of the facility is always dirty and I am surprised that WAWA has no quality controls that have detected a issue at this location. My complaint is not new, the conditions at this location is on going.

I can assure you I will no longer utilize this facility and will do whatever necessary to avoid WAWA in the future.

Read full review of Wawa
View 0 more photos
Hide full review
ComplaintsBoard
A
6:25 pm EDT

Wawa homestyle chicken bites

I just bought Homestyle Chicken Bites at WAWA in Yardley, PA. When I went to give them to my 7 year old son, I noticed the bites were dried out and discolored. When I checked the box for the time it said 6:20. I purchased them around 6:45. They should not have been out under the heater for purchase. Please contact that WAWA and tell the manager they need to keep up with pulling the old food. It's like I just threw money in the trash because I have to trash the bites.
Thank you for your time.
Ann Villella

Read full review of Wawa and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
J
J
John Miller
, US
Oct 26, 2018 9:25 pm EDT

You threw away money into the trash alright, a good 120K.

ComplaintsBoard
P
1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wawa attn: jennifer fries

Hello Ms Fries. I am part of the guys that you were suppose to meet at store 125 last Friday to talk about the manager Tim in ref to the problem we had with him calling the police on us on the 13th of this month for no reason. You talked to one of the guys Al King about this, we informed you wanted to talk to us all, but you did not come but on the 20th for that. Just wondering what happened that day. You can email me back at my email which is, [protected]@yahoo.com in ref to my inquiry. Thanks. I am Duke Morgan.

Read full review of Wawa
Hide full review
ComplaintsBoard
M
11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wawa customer service

Frequently I visit the Wawa located on 3510 Us Hwy 1792 in Lake Mary, FL. I am newer to Florida and have only been visiting Wawa for a short length of 2 years. I have to say, the customer service at this Wawa is usually excellent but there is one employee who has a somewhat bothered attitude when I go there. I typically visit on night shift while on break at work, and her face and attitude is quite unpleasant. I guess it just seems like she is mad all the time and for the first time ever I feel as if it is an annoyance to her to serve the public. I am not here to shame anyone or put anyone on the spot, but it has been more than 3 times I have visited and her facial expressions and attitude are quite negative. Hopefully she will find what works for her to have a better evening. Prior to my experiences with this employee though, I will say Wawa had 100 percent excellent customer service throughout my time of visiting the stores.

Read full review of Wawa
Hide full review
ComplaintsBoard
Q
11:23 am EDT

Wawa food offerings

I frequent various Wawa stores about 4-7 times per week, and half the time I order the cheese, tomato, spinach panini. Today I was told at the counter that all paninis were discontinued, even though they were big sellers! As a vegetarian, I sometimes struggle to find good options. I am not a fan of Wawa's hoagie breads at all, so now I only have one sandwich-type option, which is the quesadilla. Why were the paninis discontinued? I will not be going to Wawa nearly as often anymore!

Read full review of Wawa
Hide full review
ComplaintsBoard
S
5:14 pm EDT

Wawa food quality

I ordered a breaded chicken classic with light oil and vinegar. What I got was a sandwich drenched in vinager so badly that I could not taste anything else on the sandwich. This is not the first time I have faced such frustration with this store. Every time I go to this location I am faced with nothing but disapppintment. I love Wawa but this store never lives up to expectations of other locations.

Read full review of Wawa
Hide full review
ComplaintsBoard
D
5:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wawa cashier service unprofessional

the store on 17th & arch in Philadelphia pa has the worst customer service. It was 4:38a.m. 4/17/2018 and the cashier was the rudest ever she balls her face up when asked things and has a very nasty and ignorant disposition. She got upset because I was waiting on her then got smart and told me my mother is a female dog! (Wow right) it was a police officer in there but she was trying to keep it quiet and I didn't bother because I was working over night...

Read full review of Wawa
Hide full review
ComplaintsBoard
P
6:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wawa manager name tim of store 125 I think.

An incident took place on the 13th of April at approximately 10:30 am on above mention date.Myself and several senior citizens for several years have gone to get our coffee or drinks in the morning and get or papers and then set and talk about things that are going on in the area and the city, No manager has every had a problem with us there.We greet other patrons and we talk. No manager has called the police on us before.On date mention Tim called do so, called police who told us we had to go from property. These guys are retired Postal workers, Retired police and city workers.When that manager came there i had a feeling he may have a problem with people of color.I now think he does. Not friendly to mush too. I just thought that you should be aware of this problem. Thank You.Mr Morgan

Read full review of Wawa
Hide full review
ComplaintsBoard
A
9:41 pm EDT

Wawa cashier kyle

My husband and I stopped at the wawa on schoenersvillle road. As we always go there before we head home every week. My husband ran in to grab milk and cigarettes and he couldn't find his license, so he asked me to run in for him quick. I ran in and I had a coupon he had given me and the cashier kyle very rudely said um no because I just saw him give you the coupon and he just came in here and didn't have an id. I said he was very rude and he yelled something at me I just couldn't catch it. So I went back outside and told my husband to find his license because he wouldn't let me. So he found it and ran in and the strip on the back of his license is a little worn. The cashier kyle told him very rudely that if the license didn't swipe through that he wouldnt be able to get his cigrettes because that was the only way and no other way around it. Which I know is in fact a lie. I've just shown my I'd to that exact kid and he just put in my birth date. You need to talk to kyle about his attitude and rudeness. I don't care if he was having a bad day. His rudeness/attitude was not nessaccary.

Read full review of Wawa
Hide full review
ComplaintsBoard
D
4:34 pm EDT

Wawa product availability

On 04/12/18 approximately 2330 hours, visited wawa for cigarettes and soup. My brand was not available again and no soup. Went out of my to a different wawa and had no problems.

On 04/13/18 visited wawa and again could not get my cigarettes and a drink as there was no ice.

These are not isolated incidents but common occurrences especially with the availability of fresh coffee.

It's becoming more and more disappointing to visit this store.

Read full review of Wawa
Hide full review
ComplaintsBoard
V
2:35 pm EDT

Wawa coffee station employees

Good Afternoon,
My name is Virginia K Parker, I am writing to you about one of your employees at store #16 Walnut St. I came to the coffee area to purchase some hazelnut coffee, it was down to the end I tipped it to get every drop. Janaya holling it's no more in they and one is coming in. two to three minutes.
ask I was WAIT a gentleman ame and as for dark roast Colombia's, Janaya, holling at him. The gentleman said to me you
we as professional for something that we're going to be paying for and she's holling for what. The gentleman said tomorrow is free coffee day. If attitude is happening today it's going to be hell tomorrow. The coffee I was waiting for was done. Janaya, as the young lady making the sizzles, could she put up the coffee be ause that lady is getting on my nerves. I heard her I let it go because I didn't want to go into my infusion treatment upset. But I returned a little after 11am and talked to Janaya. I let her k ow that what she did earlier this morning I didn't appreciate it. I was a shift runner at 277 a d I ran a tight ship.I showed her the article that was written on me and told her I would still be working for Wawa if I didn't close the deli for ten minutes to get caught up, Yes I could have used another person but Jim didn't see it that way. Feel free to contact Him Smith, he would tell you. I was in that store a month ago asking if they needed someone just to make coffee. I am looking for some extra money because Social Security check is gone by the 15th of the month. I can't do a thing but sit I the house. Summer on the way. I am sorry I couldn't be writing a good complaint. Thank you so much for your time.
Sincerely Yours,
Ms.Virginia K Parker

Read full review of Wawa
View 0 more photos
Hide full review
ComplaintsBoard
R
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wawa management

Last night I ordered the 5 dollar hoagie and soup special. For some reason the ticket rung up a different price. I spome to cashier about the price and he gave me an attitude and said there's nothing he can do about it. I then asked to speak to manager. The manager came and was very dismissive and rude as well. I asked the manager if he would honor price on kiosk and he stated theres nothing he can do about it and walked off. I followed him and asked if he would at least look at the kiosk and verify price. The manager yelled at me that he doesn't make the prices and what ever the register rings up is the sale price. I told him I was very dissatisfied with customer service and would never return and patronize this wawa again. The manager then went to the office and told me he doesn't care because he's going to get paid anyway. I'm so disgusted and can't believe how I the customer was treated. I have been a loyal customer to this establishment and will never spend another dollar at this store. I would like to be contacted via email with a resolution at [protected]@gmail.com

Read full review of Wawa
Hide full review
ComplaintsBoard
J
11:00 am EDT

Wawa food quality

Store #942 vineland nj. I went in to the store and purchsed a large mixed fruit bowl for my lunch today at 11am. 4/9/2018. I got back to my desk and opened the container, there was only 1 peice of pineapple in the container. the below is the picture. the pineapple was rotten and the grapes were very sour tasting, like they were not good. the cantouloup and honeydew were good peices of fruit. but the pineapple being as gross as it was, was really a turn off for the rest of the fruit.

Read full review of Wawa
View 0 more photos
Hide full review

Wawa In-depth Review

Overview: Wawa is a well-known convenience store and gas station chain that operates primarily on the East Coast of the United States. With a history dating back to 1803, Wawa has established itself as a trusted brand in the industry.

Products and Services: Wawa offers a wide range of products and services to cater to the needs of its customers. From freshly brewed coffee and made-to-order sandwiches to snacks, groceries, and fuel, Wawa has something for everyone. The quality and variety of their products are consistently praised by customers. Additionally, Wawa's unique offering of customizable food and beverage options sets them apart from competitors.

Pricing: Wawa's pricing structure is competitive, offering value for money to its customers. When compared to competitors, Wawa's prices are often found to be reasonable and affordable.

Customer Experience: Navigating the Wawa website is a breeze, thanks to its user-friendly interface and design. Customers can easily find the information they need and place orders effortlessly. In case of any queries or concerns, Wawa provides excellent customer support, ensuring prompt and responsive assistance.

Ordering and Delivery: Wawa offers multiple options for ordering, including online, in-store, and through their mobile app. The ordering process is efficient, and customers appreciate the accuracy of order fulfillment. Delivery options are also available, and Wawa has built a reputation for reliable and timely deliveries.

Customer Reviews and Ratings: Wawa receives consistently positive customer reviews and ratings from various sources. Customers appreciate the quality of products, friendly staff, and overall experience at Wawa. While there may be occasional negative feedback, the majority of customers express high levels of satisfaction.

Loyalty Program: Wawa offers a loyalty program that rewards its customers for their continued patronage. Loyal customers can enjoy benefits and perks such as discounts, exclusive offers, and the ability to earn and redeem rewards easily.

Community Involvement: Wawa actively engages with local communities through various initiatives. The company demonstrates its corporate social responsibility through philanthropic efforts and partnerships, making a positive impact on the areas it serves.

Accessibility and Convenience: With numerous Wawa stores located across the East Coast, customers can easily find a store near them. Wawa operates extended hours, ensuring convenience for customers. The company also prioritizes accessibility for individuals with disabilities, making their stores inclusive for all.

Sustainability: Wawa is committed to sustainability and environmental practices. They actively work towards reducing waste and their carbon footprint. By utilizing eco-friendly materials and energy-efficient technologies, Wawa strives to make a positive impact on the environment.

Corporate Culture: Wawa's company values and mission statement reflect their dedication to providing exceptional customer service and creating a positive work environment. Employee satisfaction is evident, and the company promotes diversity and inclusion through various initiatives.

Expansion and Growth: Wawa has plans for future expansion and growth, aiming to reach new markets and locations. They continuously innovate and improve their products and services to meet the evolving needs of their customers.

Competitor Comparison: When compared to key competitors in the industry, Wawa stands out with its strong product offerings, quality, and customer satisfaction. While every company has its strengths and weaknesses, Wawa's unique selling points and advantages over competitors make it a preferred choice for many.

Conclusion: In conclusion, Wawa is a reputable and customer-centric convenience store chain that offers a wide range of high-quality products and services. With a user-friendly website, efficient ordering and delivery options, and a strong commitment to sustainability and community involvement, Wawa provides a positive customer experience. We highly recommend Wawa to potential customers looking for convenience, value, and a great overall experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wawa customer service

Phone number

+1 (800) 444-9292

Website

www.wawa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wawa?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wawa Customer Service. Initial Wawa complaints should be directed to their team directly. You can find contact details for Wawa above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wawa. Discuss the issues you have had with Wawa and work with their customer service team to find a resolution.