Menu
Wawa Customer Service Phone, Email, Contacts

Wawa
reviews & complaints

www.wawa.com
www.wawa.com

Learn how the rating is calculated

1.1 690 Reviews

Wawa Complaints Summary

11 Resolved
677 Unresolved
Our verdict: If considering services from Wawa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Wawa has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wawa. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wawa reviews & complaints 690

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Wawa reviews & complaints

ComplaintsBoard
A
4:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa nasty manager nancy

I broke down at this Wawa today. The manager Nancy was very rude and nasty and refused to help me. I am the CEO of my company and we have a fleet account with Wawa. And that account will be closed on Monday because of this incident!

Read full review of Wawa and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jaws4Jesus13
Mount Dora, US
Oct 20, 2013 5:19 am EDT

You should not penalize the whole company because of one idiot. Also should not make any rash decision while in an emotional state.

ComplaintsBoard
T
7:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wawa coffee

When wawa first started with these coffee jugs they used to occasionally place a second jug behind the fast moving types of coffee. Now there are spare jugs behind every one of them. More and more I am finding the coffee in the front jug is going cold and I know for a fac that the one in the back is at lease 10 degrees hotter because there were times I got a half cup and they moved the new one up and it was way hotter so it last longer and is fresher. I feel like I am getting lukewarm coffee just so the employees are trying to get ahead of their work by backing up all the stations. They need to put floating flags in the jugs to tell them when to make new pots, not just doubling them all up. I'm thinking of going back to dunkin donuts because of this.

Read full review of Wawa
Hide full review
ComplaintsBoard
A
6:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa racial

The gas attendant, clearly knew I pulled in first. However, she made it a point to service the cars that pulled in after me before she got to me. I was running late, so I only got a little bit of gas. My pump was done first. Again she walked to the car behind me, which wasn't done. She walked to the car on the other side that just pulled in, then she serviced the gentlemen to the side of me and then she came to me. When she gets to my vehicle she says, I apologize for the delay... DING DING DIng. So you know that you were intentionally making me wait. You did not apologize for the delay for the gentlemen on the other side of me. No, she wanted to me to know that she was intentionally ignoring me, the only black woman at the pump. I told her, I am glad she recognized what she did and as I explained it to her, she simply says, I apologize for the delay in a condescending manner. I am not tryng to make a racial case because I was serviced last, but I frequent WAWA for gas, snacks, ATM, and have never witnessed an employee or fuel associate move in a manner that was so blatant... she obviosly did not want to wait on me, again, I am not trhing to make it racial and certainly hope that wasn't the case. Her little episode of disregard was ill timed, it is a work day. She need to be efficient and courteous because she will encounter more patrons like myself... SMDH

Read full review of Wawa and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
WinJoeyWin
Wilmington, US
Dec 30, 2013 5:35 am EST

I just recently finished my career at Wawa and am writing this to tell anyone interested in working there to not consider it. First it is a thankless job where you dont get a minute to rest or collect yourself. They run you from one task to the next, and if you work 8 hours you get a 20 minute break.

ComplaintsBoard
S
6:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa one bad apple

We go to this wawa everyday...It is always bright and cheery...people are wonderful and know us by name! However; there is one particular employee "sally" who is the most miserable person we've ever met! We have gotten to the point that if she is in there we will walk out... I can't believe the atmosphere in this store when this lady is here, Everyone is all quiet and to themselves...no one is talking or joking. It's like there is a black cloud hanging over the entire store. It is such a shame because everyone else there seems to be a team and makes you feel welcome and happy (even before you've had your coffee). But this one bad apple spoils the whole bunch!

Read full review of Wawa and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
NormanBates
Outofhere, US
Aug 01, 2012 11:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Maybe that's where I picked up the dark cloud that's been following me the last few years. Any gloomy Wawa still beats a dirty 7-11 any day.

ComplaintsBoard
C
4:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa menu consistancy

I would like to lodge a complaint in reference to the Deli sandwich menu. I love your Prime Rib Subs, but every time I stop into one of these stores, they tell me that the Prime Rib is only available on Tuesdays & Thursdays. I stopped in last week & was then told that "...since it was Thanksgiving month, that Prime Rib wasn't available & Turkey would be the substitute." (The woman behind the counter was borderline rude when saying it.) Don't you think it would be beneficial to your customers, if they knew what the menu was going to consist of before driving the distance to get there. It seems there's no consistency in the menu & that is a deterrent for me to want to go there. This has changed drastically from when I first discovered your Deli & I hope your marketing people reevaluate what impact that has on your business volume, and make the necessary adjustments. Thank you.

Read full review of Wawa and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
champ220
West Chester, US
Feb 11, 2012 8:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Complain to the marketing team because they're the ones that decide the menu.

J
J
jaberwocky
Fort Wayne, US
Nov 09, 2011 4:37 pm EST

"Don't you think it would be beneficial to your customers, if they knew what the menu was going to consist of before driving the distance to get there. "

they do, its called a telephone.

ComplaintsBoard
J
4:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa ada customer sservice

On [protected] I was asked by a handicapped motorist who had been pushing the ada assistance button without response fo help with purchasing fuel. The ederly lady asked if I would tell someone within the unit that she needed assistance. She gave me cash to take in the store to pay for the fuel. The store has two people working in the deli and one cashier. I asked one of the deli employees if there was anyone available to help thi customer. He immediately offered to help, however when he informed his supervisor he was told to open another checkout station to handle the long line. Unfortunately the line was never to be shortened due to ingoing customers.in the mean time the elderly lady was in her car in 92 decree temperatures waiting. I finally when out and put the fuel in to the car. The supervisor was never seen on the floor or offered there own assitance.

Read full review of Wawa
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
12:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa Bad customer service

I use to love going to wawa to get my sandwhiches until the night on christmas, Dec. 25th, 2010. I order two sandwhiches and my ticket # was 64, paid the cashier and waited at the sandwhich counter for my food. There was a man working their alone making sandwhiches and did not put the ones he finished making on the counter where people can pick it up. Not until an old lady came in from her break and picked up a few sandwhiches (5-6 sandwhiches and put them on the counter) calling out the order numbers. There were a lot of people waiting and had order hot sandwhiches, a customer looked at me with a confused and fustrated look on her face. she asked me why wouldn't he called out the order number when he's done making them, instead let the hot sandwhiches get cold. I just gave her a confused look myself because I didn't understand why there were order numbers higher than my order (#64) that were made and I didn't get my order. I strongely doubt a big franchise like wawa would invest in a system that would just post random order #s and not in a chronological order in the system. I was fed up, asked the lady why my sandwhiches wasn't made and there were orders like #68, 70, 71, 72 were already made. She said, she's just following the system, a lot of customer was complaining all night because of this mixed up. Yet she still continued to called out numbers that were obviously orders that were made after me. I was really fustrated at this point, she just brush me off and did not bother to have any common sense that I was waiting for a long time and she clearly state that there were something wrong with the system but yet didn't bother to tell me when my order was next . I told the manager that I wanted my money back and that it doesn't make any sense that I've made my order which state on the receipt order #64, and orders beyond that number were made. I would never go to this wawa location ever again, nor would I drive anyone who wants a coffee or anything else there. The service is rediculous, their employess have no common sense!

Read full review of Wawa and 15 comments
Update by amies
Dec 31, 2010 5:54 pm EST

I'm sure u did

Update by amies
Dec 31, 2010 5:50 pm EST

you totally missed the point. It's not about the "sandwhich."

Update by amies
Dec 31, 2010 5:27 pm EST

psugy58: This is more than just about a sandwhich, but of course if your order number was...let's say #1 and when they call out order #2, #3, #4, wouldn't you be furios too. Afterall the computer only organizes, then say when and how the employee how to make them and if they tell you that, you sound like you would just suck it up and wait. Get a back bone.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
15 comments
Add a comment
L
L
Ljfp71
, US
May 06, 2022 6:32 am EDT

The system can screw the others like that. Had for decades.

You really want to avoid working there tho. They never gave breaks. I was lucky to get five minutes to stuff my face on first or second shift as a regular hourly employee... For nine hours or longer. Add an over night shift manager I kinda expected that. Still hourly but had all the managers responsibility. When we were extremely short staffed we would have to cover a 9-10 hours shift, go home sleep for six... Then come back for another 9-10 hour shift. Barely got days off. I was expected to show up for all functions if I was covering third shift, even if I needed sleep. Sept 2001 (yes that long ago). ..I was literally in the middle of a miscarriage. The duty manager said he couldn't be bothered to come in cause he was tired. I couldn't shut down the store and leave. I kept getting told by other managers to call the duty manager when I tried explaining I needed to go to the ER. They're hang up on me and not care. My clothes were soaked in blood when first shift finally showed up. I had to drive myself to get care. They didn't want an ambo during morning rush in the parking lot. The store manager and her assistant manager were stealing it store blind fir years, but because I dared to call several people in the middle of the night I got in so much hot water. I was cussed out repeatedly by a second shift shift manager because I would be shovelling food in my face as fast as I could while reading... On my cube minute break no less... The only one we got. I was screamed at age cussed out then told to get back on the floor cause they didn't have time for me to be on break being lazy and reading. Same woman cussed me out because she found out I was breast feeding my baby, I was looking my kid and I'll be damned if she didn't actually call dfcs on me... For breast feeding and infant that refused to take a bottle. It gets worse from there. These are just a few of the incidents that store pulled. They still owe me wages cube to think of it. 21 years later and they're a few shifts I was never paid. You really don't want to work there. Even today...

C
C
Cbrown810
, US
May 07, 2017 12:25 pm EDT

On April 28th, 2017 my family and I stopped in a WAWA store located in West Chester, PA. After spending almost $100.00 on gas and food, I walked back into the store to grab some napkins. While leaving the store I was completely appalled, and surprised that your GENERAL MANAGER, a gentleman by the name of JOSHUA TROUT yelled across the parking lot in front of several customers who were pumping gas, in the parking lot eating, or walking into the store, "HEY MY MAN, AM I GOING TO HAVE TO CALL THE COPS ON YOU?" Needless to say this was very embarrassing for myself, for my family, and people who witnessed the incident felt embarrassed for me. I removed nothing from your store that I didn't pay for. After looking around to see who he was even talking to, I turned to him to show all I took were some napkins...his response was, "YOU'RE OKAY." It was not until I went back into the store and found JOSHUA that I got (what was supposed to be) an explanation/apology. I was told someone told him that I left with something. Even if that was the case, to run out of the store and yell across a crowded parking lot was not the way to handle the situation. My family and I were sitting there eating, he could have come to the car and asked me what took place, or if anything took place for that matter. What your GENERAL MANAGER did was extremely embarrassing for me, and my wife. Not to mention my children who got to witness their very hard working father accused of stealing. This matter is of special concern to me because I'm a Dir. of Security for a high profile art services company in the Philadelphia, Delaware, and NYC area. I'm responsible for billions of dollars of artwork, and antiques on a daily basis. I'm also a Security consultant. I'm a fan of your establishments but not enough to steal anything. I think JOSHUA could use some training on how to better handle situations like this. I could show him how to properly view video recordings and any other tools you guys have on hand to properly approach and/or catch someone stealing. In the meantime, after being a loyal customer for several years. Myself and my family will not spend another penny in your establishments. I hope this letter ends up in the right hands. I will continue to send this letter to your corporation until I am sure of this. Thank you.

S
S
Shawn Kelley
, US
May 05, 2016 7:42 am EDT

My wife and I live across from the new wawa they built in cockeysville MD. We are in there all the time. The employees at that store varf us for cigarettes EVERYTIME! They know who we are they know I'm 39 and my wife is 40. We even asked why if they already know we are of age why they still card us. They say its company policy. Worse yet my father in law who is 73 was refused cigarettes for not having his ID! HE is 73! Again we asked and pointed out and said the sign says you card anyone who looks under 30. Again they said its Company policy. I called Corporate and that is NOT YOUR POLICY! Corporate told me they would send an Email to the store making sure the employees are trained properly on procedures. Nothing has been done and they still card us everytime we purchase cigarettes. It is now just annoying and rediculous! Your employees at this store are rude an have no common sense!

S
S
soon to be excustomer
, US
Nov 07, 2013 11:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

this store is always out of milk, coffee have grinds in it when there is a coffee made, there ia person to make coffee but for some reason they wait till the pot runs out before making another pot. i bin shopping here for years but that is gona change.

J
J
Jimmaggee
, US
Dec 27, 2015 3:53 am EST

On the morning of Christmas early, @7 I went to grab three premade breakfast bagels all sausage egg cheese off a filled register side rack of about 15 plus various other kinds of breakfast sandwiches croissants etc. I get home where I live down the street and open two of the sandwiches and there is clearly body or in my opinion pubic hair as a topping .mind you I frequent wawa at an embarrassing rate I love Gatorade and my fiance the freestyle.machines .in any case I furiously went right back out the door assuming such an affront to the customer on a holiday which I am supposed to be enjoying eating overpriced garbage, would be enough for any solid manager to apologize at least three times and not just reimbursement but give extra if possible, well she came out and I even politely said to the.manager can we speak as to be a bit private, I showed her she said she was sorry offered me only money back for one and offered me another sandwich handing me three dollars and not even reiterated that under her watch her employees who must be miserable took it out on a lifelong customer but i am also a first class trained closely and intensely by the best or one of the largest pharmaceutical corporations customer service myself so I know certain procedure and or alerting language to get what an irate consumer deserves which she began to be ignorant to at the point she only gave the money back for one as I told her I bought three and had the short sighted mind numbing stupidity to offer me exactly the same thing most likely made by the same disgruntled pubs pulling pervert but even further left the rack as is and I know for sure cause I went to retrieve the other two sandwiches with short curls on them as well and this time
She only reimbursed the cost.of the tainted food and the rack was not thrown away at the second visit I noticed I even apologized that I know she don't want the hassle but it's disgusting and it's a holiday where my baby boys are waiting for breakfast and could have given me and or my family a disease with their despicable cowardly revenge for having a decent job .bottom line I was offered no other compensation the other food made.at the same time on same rack was left.to sell even to the very next customer and furthermore I reiterate I have to run back home and retrieve the other two tainted sandwiches to get the refund only and on that second visit not a word was uttered. I took video of the contamination and most likely tampered with product and called wawa customer service and was only offered an insincere sorry and the assurance a manager will call me back that's it no coupon no sincerity to a lifelong customer the employees recognize and insult me and didn't take my word that I had two more same way and insult me by only ask in u can have a different one from the same batch, blows my mind how shifty this manager was acting or lack of action and awareness of what if any food tampering could lead to legally as.well as in this day and age become a.problem ie chiptole esp very truly starting my Xmas out shifty and I don't wanna shop there ever again .The employees are generally smug and ignorant as well as lazy and always terrible body language. So as I've said since I know what real top companies do In potential bad press situation I have faith I will see some satisfaction considering the factors but man am I surprised a manager didn't nip it in the bud, time to upgrade the training cause they lost my business and plan to take this to the point of satisfaction just like the employee who reached in their pants and tampered my and children's food cause they aren't at home or whatever they were passed about well now they did it to a person who knows who to and how to make a large conglomerate have a worry the fda better business bureau the social network will all have to be made aware wawa don't care about the attitude they serve with or the product quality and integrity of keeping lifelong customers coming back they are busy counting money .so disappointed and had it happened a few years ago a physical altercation would be in my reformed mind still an action to consider since the part that hurt me most was the manager laughs as I'm walking. Away fuming and that's my fault for.dealing with a distant operation where the employees appearance is pretty bad and homeless are allowed to beg outside regularly . I remember the store that gave courtesy cups of water on hot days that's not wawa anymore

W
W
wawa grl
, US
Jul 27, 2015 7:38 am EDT

I currently work at wawa in nj for almost 5 yrs now.I worked the overnight shift from 9p to 6a on register up till i gave birth to my 2nd child 3 months ago and now work 2nd shift 4p to 11 in the deli and let me tell u, what a transition!.Overnight shift entailed constant cleaning, stocking in between register and deli and overall was generally not busy customer wise and only needed 2 employees 1 for deli 1 for the register .2nd shift on the other hand is the total opposite.Some days are busier than others but ALWAYS busy.4 people are usually scheduled and still get swamped especially in the summer during Hoagiefest having 8 sandwiches up at a time with only one person in the deli(me) with backup person for help .If someone orders 3 classic hoagies and the person after them gets a soup..i will get the soup first because it takes 30 seconds and not necessary to make them wait when it doesn't even take long to do that as opposed to making 3 sandwiches .I make sure to apologize to customers if they do wait but im usually pretty quick and get compliments on that.I also make COUNTLESS smoothies and expressos and not to mention we have to make sure that coffee is constantly fresh always filled rolls always baked always fresh and making sure everything is coded and in the steam table available for customers.And countless dishes...Now I am definitely not complaining I love every bit of my job every second of it.But while reading these complaints.It boggles me that the main complaints are for associates or manager being nasty. don't get me wrong I have been a culprit of having an attitude at times but I always apologize for it in the end because at the end of the day we are all about customer service and I would have been fired if I talked to my customers the way that some associates handle situations. but on the other hand customers have to understand that there's a lot more to Wawa then just making sandwiches and running the register and sometimes you have to wait and sometimes things happen mistakenly.. I've learned myself just by working at Wawa that you have to be patient and keep calm..keep smiling...thanks for reading!

U
U
UNHAPPY WENCH
Midlothian, US
Nov 09, 2014 7:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have worked in customer service for a very long time...I'm 53 and what I saw at WaWa Westchester Commons Midlothian, Virginia and trust me I did see quite a few flaws on how they handled their business...I went for a job interview and Johnny manager was very unprofessional and rude stating to me I guess you didn't get the message...I had just come off of a caregiving job I went straight to the interview I did not receive the message because was on the landline phone at home...the girl I talked to said they could not give out information on other employees which was a lie when the manager would be there...well long story short I called back to talk with Johnny and he said that the position had been filled he never let me know...it was that don't call me I'll call you type of scenario...and when Johnny actually he had answered the phone told me the position has been filled I said I figured as much

S
S
Sotiredofit
Barnegat, US
Apr 21, 2013 10:28 pm EDT

Do you people having NOTHING better to do than complain? Seriously get a life

W
W
whelankerry
eht, US
Feb 06, 2013 1:12 pm EST

i went to wawa, expecting to not have to rearrange my life to keep wawa happy, but thats what happened. i only had a hundred dollar bill that i got for my birthday and i needed to get gas, but i figured that gas attendants could not change back a hundred for $20 worth of gas, so i went inside. i am a cashier/customer service at a supermarket and if i ever would have done what this cashier did i probably would have been suspended. i bring my coffee up and bagel order up to the cashier, the total came out to 2.99. i hand her the $100 bill and she looks at me and asked me if i had anything else, because "thats a big bill for a little order, " i tell her no, this is all i have and i need the change to get gas. she then tells me to go get gas and then pay for it inside because she doesnt have enough change. really? because the guy in front of me gave you $40 dollars in twenties, the guys before him gave you a twenty, and im pretty sure you have enough change. and even if this were true, you can call a manager to change the bill? i understand you arent allowed to have these bills but your only alternative was to have me rearrange everything because you dont feel like giving back a lot of change? thats absolutely ridiculous. so i went out to get gas and the gas attendant the tells me HE HAS CHANGE FOR A HUNDRED! THAT MAKES SENSE ALL THE CHANGE IS OUTSIDE! GOOD THINKING. i will avoid the maylandings wawa as much as i can. that is poor customer service and i would know because I WORK AT THE CUSTOMER SERVICE AT A SUPERMARKET!

K
K
kforeman74
, US
Aug 06, 2012 4:55 am EDT

I use to work at Wawa in VA and sometimes if there is more than one person placing an order the person who finishes first usually gets the order first, sometimes they wouldn't come up in numerical order but the fact of the matter is if someone was on their break and it gets busy the other person is suppose to call them out for help because you don't clock in or out for your breaks. He could have easily just called the lady out for her assistance and she could have went back to her break once all of the customers were taken care of. Also, you are suppose to call the number out for and order and only give the sandwich to the customer upon recieving their marked ticket showing that they paid for it, you are not suppose to just lay the orders on the counter for just any body to pick up and not knowing if it is paid for. For those of you who said to suck it up well, your wrong for saying that. That woman had every right to be upset because the employees did not do their job like they were suppose to and neither did the manager because he or she is suppose to be watching and making sure things are going smoothly especially on a holiday.

ComplaintsBoard
A
5:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa bad customer service

I have had bad run in's with this wawa on a few occations. Firstly; as a store I like Wawa, but this one 'has' to be the worse. I've gone there and ordered a turkey breakfast sandwich, they've served me bacon instead-I don't eat pork(. This was done by one of the black women on early morning shift: whom have always screwed something up). Its customer service isn't efficent. You can tell they have this 'I don't care how long I take: I'm on the clock attitude (employee: Brandon)'. An are just totally mis-organized, you ask one employee about something, they put it off on the next.

Read full review of Wawa and 3 comments
Update by abdulatifx
May 22, 2011 11:25 pm EDT

To set the record straight, I myself am "black" - furthermore; racism is done mostly by possessors of power: prejudice is shown by possessors of opinions. N.E.How, I realize we are human; though my dollars are counted as consumer votes. An if they want me to vote for them, they like the rest of the competing capitalistic businesses out there; needs to put forth the most reasonable Customer Service. People (, these type of employees) need to accept the fact that 'I didn't make them take their job'. So don't give me your attitude/laziness, because a customer (whom creates the need for them to have a job in the first place, ) has asked them to do their job.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Miss Evabs
, US
Mar 14, 2012 9:15 pm EDT

Wawa has an employee who has shut down the deli not because they have ran out of food but because she stated she was tired of dealing with customers! Wow... Tonight she leaves another employee to deal with over 15 customers to go into the freezer, and it was very obvious that she did not want to help. She always has an attitude I asked her why one day and she states that she hates her job! I told her that with the recession she should be blessed to have one thinking that would change her thinking but it did not! A few weeks later I notice that this young lady named Samantha is a Manager! Wow.. I have never worked for any company that would allow this but I guess Wawa does! Sad...

C
C
champ220
West Chester, US
Feb 12, 2012 8:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Excuse me? I work at Wawa and I am CONSTANTLY working. If I had a lazy attitude, I would be fired. If you keep having problems with sandwiches made by this associate, tell a manager so they can fix the problem.

G
G
GoodSamatitan56
Bellmar, US
May 18, 2011 2:16 am EDT

sounds like you're racist to me. just the fact that you have to mentioned the "black" lady. it doesnt matter what the color of her skin is. Also take into consideration that wawas are always busy during breakfast time and anyone can make a mistake. If you came back im pretty sure you could have point out the mistake and they would fix it. it has happened to me and they have helped me. Wawa employees = regular human beens. just like you!

ComplaintsBoard
G
6:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wawa fraud

I recently ordered a Canon A700 digital camera from Wawa Digital on-line because the price was so great. I ordered it on a Friday; a man called on Tuesday and spoke to my husband, saying they had sent me an e-mail and needed me to call them before they can ship the camera. I had not received this e-mail from them; I sent them an e-mail telling them to cancel the order because I needed the camera and would purchase it locally.

Five days later (Sunday) I received a call from my credit card security company to verify a suspicious charge made to my card in the Philippines! This is quite a coincidence, especially since the man that talked to my husband sounded like he may have been from there. This was the only on-line order I had placed in about a month, and I have had no trouble like this before. The only conclusion I can draw is that the fraudulent charge is related to my order with Wawa.

Read full review of Wawa
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
8:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wawa - misleading pastry pricing

On Wawa's pastry display it states, "1/2 dozen Doughnuts or Bagels $4.29". I chose 6 items of which one included a sugar twist. The cashier proceeded to tell me that technically that wasn't a dougnut and that the individual price is $1.39 and why would it be included as part of 6 for $4.29 deal? After going back and forth I told the cashier that I did not...

Read full review of Wawa and 44 comments

Wawa In-depth Review

Overview: Wawa is a well-known convenience store and gas station chain that operates primarily on the East Coast of the United States. With a history dating back to 1803, Wawa has established itself as a trusted brand in the industry.

Products and Services: Wawa offers a wide range of products and services to cater to the needs of its customers. From freshly brewed coffee and made-to-order sandwiches to snacks, groceries, and fuel, Wawa has something for everyone. The quality and variety of their products are consistently praised by customers. Additionally, Wawa's unique offering of customizable food and beverage options sets them apart from competitors.

Pricing: Wawa's pricing structure is competitive, offering value for money to its customers. When compared to competitors, Wawa's prices are often found to be reasonable and affordable.

Customer Experience: Navigating the Wawa website is a breeze, thanks to its user-friendly interface and design. Customers can easily find the information they need and place orders effortlessly. In case of any queries or concerns, Wawa provides excellent customer support, ensuring prompt and responsive assistance.

Ordering and Delivery: Wawa offers multiple options for ordering, including online, in-store, and through their mobile app. The ordering process is efficient, and customers appreciate the accuracy of order fulfillment. Delivery options are also available, and Wawa has built a reputation for reliable and timely deliveries.

Customer Reviews and Ratings: Wawa receives consistently positive customer reviews and ratings from various sources. Customers appreciate the quality of products, friendly staff, and overall experience at Wawa. While there may be occasional negative feedback, the majority of customers express high levels of satisfaction.

Loyalty Program: Wawa offers a loyalty program that rewards its customers for their continued patronage. Loyal customers can enjoy benefits and perks such as discounts, exclusive offers, and the ability to earn and redeem rewards easily.

Community Involvement: Wawa actively engages with local communities through various initiatives. The company demonstrates its corporate social responsibility through philanthropic efforts and partnerships, making a positive impact on the areas it serves.

Accessibility and Convenience: With numerous Wawa stores located across the East Coast, customers can easily find a store near them. Wawa operates extended hours, ensuring convenience for customers. The company also prioritizes accessibility for individuals with disabilities, making their stores inclusive for all.

Sustainability: Wawa is committed to sustainability and environmental practices. They actively work towards reducing waste and their carbon footprint. By utilizing eco-friendly materials and energy-efficient technologies, Wawa strives to make a positive impact on the environment.

Corporate Culture: Wawa's company values and mission statement reflect their dedication to providing exceptional customer service and creating a positive work environment. Employee satisfaction is evident, and the company promotes diversity and inclusion through various initiatives.

Expansion and Growth: Wawa has plans for future expansion and growth, aiming to reach new markets and locations. They continuously innovate and improve their products and services to meet the evolving needs of their customers.

Competitor Comparison: When compared to key competitors in the industry, Wawa stands out with its strong product offerings, quality, and customer satisfaction. While every company has its strengths and weaknesses, Wawa's unique selling points and advantages over competitors make it a preferred choice for many.

Conclusion: In conclusion, Wawa is a reputable and customer-centric convenience store chain that offers a wide range of high-quality products and services. With a user-friendly website, efficient ordering and delivery options, and a strong commitment to sustainability and community involvement, Wawa provides a positive customer experience. We highly recommend Wawa to potential customers looking for convenience, value, and a great overall experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wawa customer service

Phone number

+1 (800) 444-9292

Website

www.wawa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wawa?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wawa Customer Service. Initial Wawa complaints should be directed to their team directly. You can find contact details for Wawa above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wawa. Discuss the issues you have had with Wawa and work with their customer service team to find a resolution.