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Waste Management [WM]residential waste pick up, recycling services

Ro Oct 01, 2019

Waste management is not committed to customers? Wm increased my bill from $84 to $135. 58% increase! I cancelled my service and received email comformation that my automatic withdrawal was cancelled! Then wm took the $135 from my account anyway! Took 2 weeks to get back! Told me there would be a $75 fee to pick up recycle bin and then charged me $110? Call customer service and they don't care! Sad company!

  • Waste Management [WM] Customer Care's Response, Oct 02, 2019

    Hello! It definitely sounds you have had a very frustrating experience. It will be my pleasure to take a closer look at your account . Please email your address to [protected]@wm.com subject line COMPLAINTS BOARD along with a copy of your post and we will contact you right away. Thank you ^oj

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