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Waste Management [WM]mattress disposal

I scheduled and paid for a single mattress pickup two weeks ago in providence RI. They took the money out of my account and never picked it up. I called and they said they set it for the wrong address. They claimed that they had straightened it out, and that it would be picked up in the next pickup date. I put the mattress out again today and they took the trash, but did not pick the mattress up again. I don't know what else I am supposed to do, they already have my money.

  • Waste Management [WM] Customer Care's Response, Oct 08, 2019

    Hi! I am sorry to hear about your concern. It will be my pleasure to look into this matter further. Please email your address to [protected]@wm.com subject line COMPLAINTS BOARD along with a copy of your post, and we will contact you right away. ^oj

  • Updated by Seiji Abe, Oct 08, 2019

    I cannot see the email you told me to respond to. It says [protected]@wm.com.

Se
Oct 07, 2019

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