Waste Management [WM]
reviews and complaints

STAY FAR AWAY FROM WASTE MANAGEMENT! @WasteManagement Our small business had been customers for years. We noticed our bill had gone from $153 a week in 2017 to $400.00 a week this year. An ex-employee was handling accounts payable and did not let us know how much it had increased. That is a reason to not use these thieves. This is for two of their cans. They were constantly not picking up while saying their “GPS” said they did, well the full garbage cans stated differently. We would have to call and request a pick up, and then they did not show up when they said they would. It was seriously not worth the hassle anymore. We hit our limit.

We called to cancel our pick up and they said we can’t, as we signed a 3 year contract in 2017. Apparently, in the very, very, very small print it says they can automatically renew that. So small you can barely read it without a magnifying glass. They also say they can raise your rates but must notify you. Well, we were not notified, but they consider the fact you pay your bill is you agreeing to the increase. They say that is legal!

They have turned it over to their lawyers and said they will take us to court. We are a small business and just can not afford to pay this exorbitant rate for something they didn’t reliably provide, and we no longer need. But they say they legally will force us to pay for something we are not receiving, we have not put anything in their cans since February 24, 2022.

Please stay far away from Waste Management, as they are nothing but a crooked, waste themselves. Talk about Corporate Greed killing the little guy, they are prime examples.

My rate goes up every year, but when I call they will come back down to earth. This year, tho, my bill went up $244.11. It was $478.45 last year and now they want $722.56. It's due on 5/6/22. I called and was told it was because of the price of gas. I could see a little hike, but this is criminal. Looks like price gouging because of the pandemic and the war in Ukraine. They're taking advantage of the situation. A lot of people are still suffering because of the pandemic and don't have that kind of money to pay this ridiculous amount. We're retired and we don't have it to pay. They're pretty much the only game in this area, so they know they have us. If the gas prices go down this year, will we get a refund? Not on our lives. This company makes billions. It's one big scam after another. Waiting for a manager to call me back, but not optimistic about the call back or the outcome.

I cancelled our service because they kept going up on our services. I found another company that does cheaper every six months than WM does every quarter. WM came and picked up the container on March 31 today April 18 I get a bill in the mail for 124.12. So I call and they say that was for cancelling and picking up the trash can along with fuel and environmental charges, a bunch of BS! Why are they charging me to come get their property when we paid dearly for “renting” it every month! Getting a lawyer. I’m sure they would have a field day with this. Taking advantage of people hoping they don’t pay attention to their bills!

Dunkin Donuts 1903 Taylor ave Parkville MD 21234. Trash is being pick up as early as 4:15 am on Saturday morn WAKING the neighbor hood with some homes not 50' away . We have a 6;00am noise ordnance in Parkville and would ask you to respect it , we will also contact the owner of this store if this continues , Thank You for your help in this matter , Tom, HPCA

On Thursday morning, March 31,2022, I heard the recycle truck and went out the garage door to retrieve the bin. It had not been emptied. My neighbors bins across the street and to the right and left of my home were emptied.

I waited for your truck driver with my bin opene The driver got back in the truck without emptying my recycle bin and went two doors down and emptied their bin. My next door neighbor's had already been done.

I requested to have a supervisor contact me. Never happened.

I later received a call from Waste Management stating "a truck will be back by 6:30 this evening to empty the bin. Nothing happened the bin is still full.

I was driving on I75 south when one of your trucks truck # 415435 rode pass and alot of debris was falling from the truck. Some hit my window and now I have a huge Crack in my windshield. I have called with no dismay.. so I am writing this email in hopes someone will contact me. My name is Danielle Williams my phone # is [protected] or contact me through email.

I have had no issues for over 10 years. I got made at wells fargo and changed my banking to citibank and then gave all my auto payment bills the new account. For some unknown reason to this day Citibank froze my new account which caused havoc that I am still paying for. I had to contact so many people and I am not young. After a long trip to visit and help my ill father I had a letter saying my bank declined my payment. I had thought I took care of it but it could be possible I forgot my trash bill. They don't take credit cards without a 3rd party $5.00 charge which I really can't afford. I called to see what, if anything, I have done and make sure the correct banking information was on my account. Of course I sat on hold for some time and then Wendy answered. She was the most unhelpful person I have spoken to in a long time. I tried to keep it short and started to speak and she told me my account was up to date and there was a reversed payment. She kept asking me if i changed my online information and of course I did not remember if I did or not. She told me to stop speaking and listen. She was telling me things I knew and not telling me what I needed to know. Finally she stopped in mid sentence and asked what she could do to help me. I was so upset I told her she was of no help at all and I hung up. All I wanted was to know if my account has the correct bank number, on auto pay and make sure I would not get a $53 dollar charge for my banks error. I was afraid my payment was going to be returned a few weeks ago and gave a credit card and paid the extra money to make sure. My letter said they will attempt to withdraw a payment again which is not necessary as my account is currant. Also telling me to resolve this issue quick. How do I do that when the agent won't listen or be a little kind?

Waste Management is attempting to charge a fee for cancelling their overpriced service. I received an email today (3/24/2022) with an "invoice" claiming I owe them money.

They are attempting to charge me $101.29 dollars to no longer use their service. The company makes it difficult and time consuming to cancel the service in the first place. Nobody should use this company for residential service.

I only used WM for trash pick up service because they bought out the local company I previously used. I was generally happy with the service, but the price is not at all competitive.

I do not have any contract with WM. I never had one. I paid for a year of service in full. Upon completion of the year, I did not renew. It took multiple calls and hours of my time to cancel.

The cancellation fee is completely arbitrary and random. I could just as easily claim they owe me money. This is abusive, possibly illegal, and definitely unethical activity. this company is literally a garbage company. I assume they'll go the way of Bally's Fitness and other such organizations who made pulling a fast one their business model.

I called WM in mid January to initiate new service at my new home starting 1/21. On this call, I told the agent I'm likely to have more recyclable cardboards than usual due to me moving into this new home. The agent was understanding and told me I can just have the excess cardboards outside of the recycle bin and it would be collected at no charge. That's exactly what I did. I cut and aligned the cardboards neatly to my recycle bin if i cannot fit them into the bin. Now fast forward to today, I received my first WM invoice and was hit with $76.50 for "extra pick-up recycle". That's contrary to what I was told when I initiated the service. I called customer service again and was told anything outside of the bin there's a fee, when I responded saying that's not what I was told, the agent brushed me off and said I should've known better. Another trash comapny serviced my previous home, and they do not charge extra for cardboards that do not fit in the bin. It's not like I did not confirm this with WM. In addition to being overcharged for recycling, I also had no trash bin for over 8 weeks. My trash bin was supposed to arrive on 1/21, however it did not get delivered until 3/11th. During this time, I called Waste Management at least twice asking about my trash bin and also telling the agent about the excess cardboards from the move, they weren't able to help with the trash bin but did tell me to just fold and leave the cardboards outside the bin, I won't be charged. One even suggested I leave a big enough cardboard box next to my recycle bin and put my trash in it to use it as a trash bin. I did exactly that, but the cardboard box was gone along with the trash, it appears WM was charging me extra for that box too. This is my first experience with WM, I'm throughly disappointed at the incoherent responses I got from its customer service reps and the lack of respect/empathy from the latest agent when I called to discuss the overcharges. I'd respectfully ask WM to do the right thing and adjust my bill accordingly.

Removal of empty dumpster after end of contract

Charge $288.49

End of contract 1/1/22

Last pick up 12/22/21

Pick up of dumpster 2/14/22

WM not willing to adjust charges

I will be submitting a bill for storage of their abandoned dumpster, WM agreed to remove dumpster 3-5 days after end of contract

I will submit charges to the North Dakota Attorney General for review of billing practices, he has addressed billing charges with WM before and hopefully he will not allow WM to charge these ridiculous charges

Hello,

I live behind businesses where your dumpsters pick up. We are subjected to your garbage trucks 6 days a week. We have one garbage truck from your company that shows up EVERY morning between 6 and 6:45 am. They pick up in the 13500 and 13600 blocks of Ventura Blvd on the North side of the street. For the longest time, your truck picks up at 13613 Ventura Blvd and empties the dumpsters in that block at the very early morning hour. An hour and a half later around 8 am or so, a second truck of yours comes to the exact same addresses and picks up empty dumpsters. Are you kidding me with this? And yes, we know, because we can see them from our bedroom windows which face the alley. This is inefficient, wasting gas, creating more noise, more pollution and more lack of sleep for the residents of the area. The noise and incessant back up beeps has become a nuisance and the biggest complaint of the neighborhood. We can hear your trucks within a 2 block radius. CANCEL the first truck that comes between 6 and 6:45 am, and let the second truck pick up all the dumpsters. We do not need multiple trucks in our neighborhood picking up the few dumpsters in this area and coming to pick up empty dumpsters that have already been emptied. Let the second truck pick up for both the 13500 and 13600 block of your dumpsters. We would appreciate being able to sleep uninterrupted. Thank you.

We have used WM for many years at my church and this Jan. 1 we cancelled our service because a competing company was 1/2 the price. I was appalled to discover they are charging us $800 to remove 4 trash cans and a dumpster. These are things they own and maintain and I'm sure the cost is included in the many thousands of dollars we have paid them over the years. They claim we agreed to this in the fine print of the service agreement we signed - pretty lame!

This company is making a big mistake with this short sighted scam.

On February 7, 2022, the truck picking up my can utilized a clawlike feature to lift and dump the can. When it was finishing, it slammed the can to the ground resulting in the wheel cracking and falling off the can. I called the customer service line who assured me that the can would be repaired within 10 days.

After two weeks and no action by WM, I called back and asked them what the status was. No one had any idea except to say they were busy. I let them know that being over 70 and having to maneuver a can with only one wheel was very difficult. They did not seem to care. I told them that if they could not get me either a replacement can or repair the can immediately, we would need to part ways. Since they had no idea when the situation would be resolved I requested to have my service terminated as of 2/7/2022 and a prorata return on my prepayment. They agreed to this on the phone and asked me to leave the can out by the curb so they could pick it up.

On Friday, 3/11/2022 I called them again and asked why the can had not been picked up and why no refund. The agent said that apparently noone put in the return order and that she would do that now. She put me on hold to talk to a supervisor. When she came back she stated that there was a $75 return fee that I had never heard of and that they were not refunding any money. I told them that this was entirely unacceptable. Few companies treat their customers so poorly.

I signed up for WM service with two cans for service and they only delivered one can so I went to lowe's and bought a second one only to have them leave it full on the street on my first day of service. The following week they picked it up and then left it full again the week after. I called them and they said I only signed up for single can service and they would add another can but would not use the can I already purchased and dropped it off only to after a couple of weeks skipping my service completely after weather delays and said they would come pick it up after the weekend and then decided to not show up and said they would not be able to come until the next scheduled pickup day. So i called and cancelled my service and now the think that I am going to pay some kind of $75 can removal fee. Please

Received a citation on February 28,2022 saying that our garbage can and recycling cans were too close together for pick up. We have been putting them out in the same spot for over 17 years without having any issues about pickup or location. We have limited space to put the cans out on our driveway so the options that we were given to resolve this issue will not work.

Friday March 4 the my trash was left and so was the whole block and a customer no service rep said they would come back within 48 hours but they never came and it's almost a week later they suck waste management drivers are idiots hey waste management drivers spell it or what is 2+2 u idiots I work for waste pro hands down a much better company than waste management my name is Matt Stilwell 132 capitol ave winder ga 30680 [protected]

Since the pandemic I've lost my job force to retire and now living on a fixed income. I have told comcast (internet service) to cancel my service at the end of the month which means all creditors have been notified im opting out of email bills. WM will add to my stress by adding $8.50 to my 24.00 per month bill. What regulatory commision to I report this too? I will be taking my trash to the incinerator until this is resolve.