Waste Management [WM]
reviews and complaints

Trash is not picked up. Its 4:11 pm EST. Just got off of phone with company -- was on phone for 19 minutes. Truck told company that they had picked up trad on this street. My neighbors' trad is still outside as well. If they send an email, it won't come until after 6 pm--while the trash has been out in the hot sun all day. I took pictures if they're interested.

Waste Management changed policies without telling anyone in my area(I discussed with my neighbors who didn't receive service as well) and left a bunch of bags on the street. The entire neighborhood was affected. We will ALL be canceling our service with Waste Management. Horrible company. Doesn't inform their customers of changes in policy til there is trash all over the neighborhood.

I called to cancel my services since I was moving 08.17.19 on 08.10.19. I was informed that my last pickup would be the 08.16.19. My trash is still here. I called this past Tuesday and informed them and they basically said they can't do anything for me and that they'd come pick up the bin this Friday that just passed and it's still here. The manager I talked to after the customer service agent was rude and said they won't do anything for me. Yet the mistake was not on my end. At this point I will not remove the trash myself since it has been sitting out here for 2 weeks collecting bugs. I will never use this service again for the simple fact that a mistake was made and no one could rectify the situation causing me to be charged for trash that should have been collected.

I Canceled service in May of this year. Took over 2 months for them to pickup 2 trash cans from in front of my house and now they bill me for that. $109.48... I was never told I would be billed for that. What a CON job. (This company has caused me nothing but stress.) When I called to Complain I was told that "they canceled "the account. This company is horrible. So now because Both my Wife and I have Security Clearances, I will have to pay this off. I hate this company and I will tell this story every chance I get.

I cancelled service months ago and was told to put the can out for pick up. The can has been at the end of my drive for 3 months and I continue to get charged admin fees and late fees. I was originally told there would be a $56 fee to pick up the can...RIDICULOUS. and here it still sits at my driveway and every month they add charges. When you start service you are not informed of the cancellation fee and ADMIN fees!

My recycling was scheduled to be picked up by Waste Management on 8/2 so I put it out at 6pm on 8/1. To date, it STILL has not been picked up. (Today is 8/19) I have called five or six times and emailed them. They have already been paid. I don't understand what the issue is! Several employees have said they would see to it that the problem is resolved but nothing has been done. I am cancelling my "service". I have the number saved in my phone as Waste MISMANAGEMENT. Totally unacceptable! I would rather drive to the dump than put up with this any longer.

This morning, 8/19/19, at about 6:30, I was stopped at a red light at Washington St in Oakland, CA, preparing to turn right onto 6th St. WM collection truck #152966 came up behind me and honked for me to turn, even though the light was still red. I have a low profile vehicle and I could not see that the closest lane was clear of oncoming traffic, so I did not turn. The truck honked again. I still couldn't see that it was safe to turn, and still did not proceed. When the light changed, the truck sped around and ahead of me onto 6th St and the passenger gestured rudely directly at me. I have been certified to operate emergency vehicles and am aware that not even emergency vehicles have the right to push a vehicle into an intersection, even when responding to an emergency situation. I would assume that waste collection trucks also do not have this authority. The conduct was rude and could have been hazardous if I had followed the driver's demands. I appreciate the service provided by WM, but felt that this crew of this truck behaved very unprofessionally in this instance.

My trash is supposed to be picked up on Wednesday. Last Wednesday (8/14/19), it was not picked up for some reason (although my recyclables were). When it was also not picked up the next day, I called to complain and request pick up. I was told the trash would be picked up by 5 p.m. that day--but it was not. On 8/16/19 I called again, and again was told that it would be picked up by the end of the day. It was not. On Saturday 8/17/19 I called and was told that the earliest it could be picked up would be Monday. I asked to speak with a supervisor. I was transferred to a supervisor named Carol. Carol told me that she spoke with a dispatch manager, and that someone named "Marco" would pick my trash up by the end of the day. He did not. Today is Sunday 8/18/19 and it still has not been picked up. There is no problem with my account. I pay on time every month through auto pay, and customer service checked my account and assured me that there were no payment issues.

On Friday August 16th 2019 in Vernon township Meadville the garbage man for culver drive threw my whole entire garbage can away! The whole thing! They are not cheap and I was told as long as it was out by the road I could have it in any can. Of my choice or even on the ground. I am so angry that the can was throw away that I am calling other garbage services tomorrow. There is absolutely no reason for this.

At approximately 12:45pm in the town of Thorold Ontario on highway 58, a large quantity(between 7-10 pieces) of un-broken cardboard boxes and a bag of trash blew out of the back of a WM truck with license plate Am68870. The driver was driving at highway speeds and didn't seem to acknowledge that his load was not secure. Us cars behind him began swerving out of the way but a cardboard box was inevitably lodged under and dragged by a car in front of me.
This was a dangerous and unacceptable highway situation

I recently had issues receiving my bill. When I called waste mangment, they had the wrong address on file. I was told waste mangment would schedule an courtesy pick up because they was at fault for having the incorrect address. My trash never got picked up. When I called again, I was told since someone already scheduled a pick it would be another week before my trash was picked up. To the date it's been 3 weeks since my trash has been picked up. I feel I should be compensated for the days I had to go without trash service. As common sense would tell u, the trash bags our piling up and animals have been in the trash causing more frustration than needed.

4 weeks ago I transferred service to my new address. I was told everything was fine and to use the previous owner's incorrect containers for the first week. My garbage wasn't picked up and my containers haven't been replaced for 4 weeks now. I've spent 4 hours over 7 phone calls trying to get a bin and correct service. This monopoly is abusive as they give us incorrect information week after week. My wife tried contacting them because I'm at my wits end and they wouldn't do anything for her either including credit our account in any way. This business is just broke .

What a horrible company!
I own a small business, a veterinary clinic, and my bill in the last 5 years has gone from $250 a month to OVER $750 A MONTH!
A local company, Town & Country Sanitation, charges $125 a month for the same service.
Extra charges have been added to my bill because they say there is garbage in the recycling. The bin has no cover (hasn't for several years) so anybody can throw garbage in it and anytime it rains all of the contents are garbage anyway - and I get charged for it!
They say I am in a contract and they will offer me a "buy-out". Are you joking! After paying $750 A MONTH!
Tabarus Phillips, an Account Manager, won't return my emails.
I cancelled the service on the renewal date and sent a certified letter and still they won't respond and pick up their dumpsters.

So I spoke with 2 people 2 weeks ago about a dumpster sitting in an empty lot that has running over for a month. I was told that it would be picked up by July 31, it is now August 5. Now I'm being told that no one knows when it well be removed. So now I'm turning to the city of Birmingham and Facebook. School starts this week and kids have to catch the bus at this corner. Shame on you waste management.

Gave them the benefit of the doubt, mistakes happen. After speaking to many customer reps, Houston office being the best, I am beyond frustrated. After numerous calls and emails, I am being charged for service I did not receive or request. It sounds like every person I come in contact with does not read account notes. I am tired of explaining the situation and being asked to pay for a charge I do not owe. I would not recommend this company based on my experiences. The Houston office is the most responsive, my local office is in Albany, NY. I would hope they tape calls and listen to what the reps are saying to customers.

Yesterday (July 22nd, 19)

In Our area yesterday we had 4 to 6 inches of rain and flooding all around! when my husband left early morning it was downpouring and flooding in front of our home. Normally he has the trash out by 5/6 am the day of pickup however that day he was unable to take trash out before work. I left our home around 9:30(rain and flooding had ready subsided) i noticed all the neighbors trash was still out and ours was not so i hurried and took the trash out to the street before I left for the day to work. Our trash has always been picked up right around 10 am so i figured i had gotten it out just in time. Well... My husband got back home from work at 3 he notified me at work that our trash had not been picked up and that he was going to contact WM to see what could be done. They informed him they would send someone out to retrieve it (mind you: this is not a habit of ours in fact we have never missed a pickup). Trash was still not picked up upon my returning home at 6:30 p.m. yesterday.

Today (July 23, 19) I Woke up left the home by 9, realized Trash has still not been picked up! So it was my turn to call this morning. The automated system stated call volumes were very high and every time I called i kept getting disconnected! After several attempts of calling I finally got through. It wasn't long into the phone call before i realized WM employees had bold faced lied! Representative this morning stated they had "sent a truck out twice yesterday once around 10 the other around 1" ...which would be completely impossible since as i stated my husband was unable to even contact WM until around 3pm yesterday (when he arrived home). plus I had taken the trash out to street yesterday at 9:30 a.m myself! So if they had in fact "come back out" it wouldnt still be sitting out front today full to the brim. Now We realize our mistake in not taking it out in time but let me reiterate this is not a pattern of ours it was very circumstantial AND they agreed to have it taken care of! So in conclusion we are left with this perspective as customers:
1). WM employees did not want to come back out yesterday 2). WM employees had told a bold-faced lie to avoid going out of their way that's COMPLETELY UNACCEPTABLE.

WM is supposed to come back out Today It is now 12 am so let's see if it happens... I hope this gets taken care of very soon!
Highly dissatisfied and perturbed

I live in Mays Landing NJ and I'm very upset about how Waste Management continues to drive in the association I live in, to leave behind leaks. That has damaged the roads it's disgusting to have a truck that leaks garbage fluids. Waste Management should be fully responsible to remove all stains not the tax payer. Waste Management I appreciate your service but please take care of your business. Thank you