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4.3 646 Reviews

Waste Management [WM] Complaints Summary

521 Resolved
120 Unresolved
Our verdict: Expect excellent service from Waste Management [WM]. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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1:39 am EST

Waste Management [WM] Recycle pick up - did not take clearly marked recycle container despite taking other container

4426 Greenridge Lane Harrisburg PA 17112 Friday 7.23.2021

Driver did not pick up large recycle bin filled with bottles and other clear recyclable items, clearly marked and next to a bin they DID take.

Desired outcome: Reduced fees for July 2021

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1:17 pm EDT
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Waste Management [WM] Commercial service cancellation issues

We have 2 commercial locations that have 2 accounts each- 1 trash dumpster and 1 recycling dumpster. Which means there are a total of 4 bills received each month to the main office.
For the month of July, we received a notice that there was a very large rate increase- not that the rates haven't increase with every single bill since at least 2016. Looking back through all of bills, each month the bills go up by about $3 to $5 each.
At the bottom of the notice for the rate increase, it states "If you do not consent to the increase, you have the right to terminate the service agreement within 30 days, or you may contact your sales representative to discuss potential service or price adjustments."
The bill was printed 6/28/21 and I received it either July 12 or 13th- I don't remember which day I received it in the mail. I didn't have a chance to call them until July 15th. I spoke to the first representative after being on hold for 45 min, only to speak to her for about 20 min and the phone went silent. I called back 3 more times that day and was put on hold for 17 min the first time and the phone when silent. The second time, 10 min, and the third time the operator tried to tell me that they were having phone issues.
I didn't have time to call the next day, so I called back on July 20th. I was on hold for about 10 min before "Nick" picked up and I explained that we wanted to take advantage of this cancellation of services due to price increases. He tried to offer better prices like the first girl did on the 15th, but they could not even come close to the price being offered by a local, well known, well established company. After I explained that I didn't want to discuss prices and that I just wanted to cancel, he tried to tell me that they required 60 days notice and that it was going to be $300 per dumpster to remove them ($1200 total to remove their property).
I explained that we didn't agree to those terms and that $300 was far too much for removal. He "spoke to his supervisor" and said that they would honor a "30 day notice" from the first date that I called in- July 15, so that would mean that my contract would end on Aug 17...not sure how that is 30 days? I told him that I did NOT agree to that either. There was nothing written on the invoice that states that we had to give an additional 30 days after initial cancellation. From what I understood on the invoice, was that they were giving us 30 days from receiving the new rates to make a decision on whether we wanted to pay that price or not.
So Nick went ahead and put in for a cancellation of Aug 17th anyways- which we did not agree to. He then was supposed to transfer me to a senior account manager and I waited on the phone for 50 min for someone to pick up, and the phone hung up. So I called Nick back at the local number he called me on, and the phone rang I think 10 times before voicemail picked up. I left him a message to call me back ASAP. He didn't.
I called the corporate TX number and spoke to a lady who "absolutely promised" to call me back on July 21 with some answers. She didn't.
So now its July 22, I called corporate again this morning and a lady "absolutely promised" to call me back by the end of the day today...I bet she wont.
I went ahead and did some of my own digging. I found our original contract from 2016. It states that beginning year one, the base rate is only allowed to go up a max of 10% for years 2 and 3- guess what...it went up more...so that was instantly them breaking their contract but they wont admit it. Secondly, the contract states that it was good for a initial term of 3 years, and then automatically renews for an additional 36 months. It does NOT state that it was a perpetual 36 month renewal after the first addition. So i called the 800 number again and magically got Nick again! I thanked him for calling me back the other day...he tried to play dumb, and after explaining that we were not actually in a contract, suddenly he was able to change the dumpster pick up to July 27th. But still couldn't cancel the non-existent contract as of 7/31. So I asked to speak to a senior account manager. He put me on hold for an additional 25 min today, to which the phone disconnected and sent me back to the main menu where I had to speak to the operator once more, and she put me on hold for 10 min and put "Melissa" on the phone, who I was just on the phone with for the last 45 min, she claims it is perpetual renewals. We didn't sign anything else. Nor have we signed a single thing since the 2016 contract. Therefore, according to the "contract" they so heavily keep ramming down my throat, we, as of June 30, 2021 have been OUT of contract. They keep telling me no, that it automatically renews with consent once the bill is paid...again...I have NOT paid the bill! I have not consented or agreed to anything! She even said that because we haven't paid, we haven't consented and therefore we do not have a contract, then I repeated what she just said back to her, and she instantly back peddled and said she said no such thing, and said that she must have misspoken.
So between them actually breaking their contract terms and charging us more than they should have back in 2017, and the fact that the "contracts" actually expired June 30, they are still refusing to just end everything as of July 31, 2021. They said they would come get the dumpsters on July 27th if that's what we wanted, but that we would still have to pay for the service through Aug 17 (again, a date that we did not agree to). They just keep ramming the word "contract" down my throat- which we don't have one anyways...but that's how they work I guess. Try to scare you into not cancelling. They will not give it up that we have to "provide 30 days notice" and the 30 days is from the date that we notify them. We didn't know there would be a price increase until we actually received the bill- which wasn't until the middle of the month to begin with.
I was also supposed to receive the so called copy of "terms and conditions" to my email for all 4 accounts. That was supposed to be 15 min ago, but I doubt I'll receive that either.

Desired outcome: We just want our service to end on the last day of the billing period, which is July 31. We are under no current contract, so quit trying to hold us to a non-existent one!

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Sunnygirl866
Oakland, US
Aug 13, 2021 8:08 pm EDT

I was told that in order to get a copy of my services contract, I needed a court order. What the heck is going on? And that Oakland dictates the number of trash receptacles for my property even if I don't need them. This is theft, pure and simple between Waste Management and the City of Oakland against property owners.

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7:14 am EDT

Waste Management [WM] Trash services

DISRESPECTFUL
& BAD SERVICE

Trash not picked up, the pickup person talked hateful & disrespectful to my husband calling him "old man" which isn't the first time he has said that to him.

This occurred Mon. evening at Camden Northpointe Apts.
Tomball, TX

P.S. Others residents said many times they have taken their own trash to the dumpster.

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9:35 am EDT

Waste Management [WM] Excessive charges for pickup up of receptacle

I quit Waste Management because they were not reliable at picking up my trash. They always had some lame excuse like the weather or a driver's personal confict; while other waste carriers in my neighborhood consistently picked up their customer's trash on time. Now that I've quit their service, I am being charged a ridiculous amount to pick up my trash receptacle which I rented. A charge of $26 for fuel charge when they are on my block to pick up other people's trash is not fair. It's just bad customer service to charge picking up the receptacle at a rate of $75 anyway. I am a senior citizen and I hate being taken advantage of which I think I was.

Desired outcome: Refund of fuel charge and any credit due me for my unused service

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11:54 am EDT

Waste Management [WM] Dumpster

Service address is 7913 Long Beach Blvd.
You delivered dumpster then because of covid I had problems getting help so it was not used right away. Then with out notice you started charging me for non use of dumpster costing 3 times of what it is worth. I called about 10 times and nothing. Now you send me to collections. This email is the first step. Please advise.
Thx Don Meisner

Desired outcome: remove all the BS charges

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11:33 am EDT

Waste Management [WM] Continues to charge me after moving out

Called WM back in late May to let them know my last pickup would be 6/22/21. Now am living 1000 miles away, house has long been sold, and I am getting a WM bill for "service" thru August. Very difficult to find a phone number for customer service, and am placed on hold so long my ear hurts and my phone battery runs down.

My former customer #[protected]

Desired outcome: Stop charging me for service I'm not getting anymore

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6:33 pm EDT
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Waste Management [WM] Yard waste

I ordered a yard waste container at end of June. I was told the container would be delivered on July 2 Nd and that billing would begin at that time. To date I still haven't received the container. I have called 3 times, spent a lot of time on hold, and was finally told I am being billed for yard waste even without container as I could provide my own container. I WAS NOT told any of this information initially. I have not put out any yard waste. Customer service was rude and unhelpful. I was told on call #2 there was a container for me so it's not availability. How difficult is it to deliver container? And how can you justify charging me for a service I have not received? I am disappointed and disgusted by the treatment and indifference I have been shown

Desired outcome: It’s obvious. Deliver container and don’t charge me until I actually have yard waste picked ip

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11:56 am EDT
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Waste Management [WM] Service Termination

I've had a contract with Waste Management since October of 2014. What was initially less than a $75/month service charge has more than doubled, added fees have escalated and now the monthly bill is over $225.
I'd like to terminate service, but they make that as difficult as possible. When I called, I was put on hold, passed between a couple representatives and after about 30 min was told to leave a name and number and they'd call back. They didn't. Nor did they respond to a message sent through their website.
After calling back and ranting at their employees, I was finally put through to an account manager. Turns out the 3 year contract that I signed nearly 7 years ago has a clause allowing them to automatically renew my contract annually without my approval and I'd have to pay the remaining contract in full to terminate service. Also, another clause in the contract stipulates that written notification must be provided at least 90 days (and no more than 180 days) prior to the termination of the existing contract. A different clause requires that all written communication be provided via certified mail, return receipt requested.
Since the effective date on my contract is 03 Oct and it's currently 16 Jul, I'm no longer in the 180 to 90 window by 13 days. This means that in order to terminate service, not only would I have to pay in full for the remaining three months, I would have to pay for the entire subsequent year as the contract will renew in October and there is nothing I can do about it.
Waste Management would incur no more costs if I requested service termination today than they would have if I requested it two weeks ago. The business practices employed by Waste Management are abusive and clearly designed to entrap customers that no longer want their service. The extent and structure of their contract is unnecessarily byzantine which serves the same purpose of entrapment.

Desired outcome: Service Termination

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11:45 am EDT

Waste Management [WM] Trash Truck # 211504

Truck #211504 backs in the driveway and on several occasions could have moved to the side a bit and let me and a few other cars by before dumping the trash. Three times in a row now, he has backed up, not let me or anyone else by, looks back when he gets out of the truck and takes his time while we are all waiting. This has now costed me to be late to my place of employment and has put my job in jeopardy. I would appreciate if you can let him know to be courteous and let people through quickly before blocking everyone from getting out. It's extremely rude especially because it takes him no more time to just allow us by before putting the trash truck in park and collecting the trash. I understand he has a job well so do I and I would like to be on time not just sitting waiting for him for over 5 minutes to move from blocking the driveway. not to mention what if there was an emergency, how does he know there is not an emergency vehicle in the property (past the driveway) already. It's not very safe for him to block the driveway. I hope this behavior discontinues. I will report this every time until it stops. This is new service at this location not a great new impression.

Desired outcome: Please stop blocking the driveway

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2:31 pm EDT
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Waste Management [WM] Trying to cancel trash service

On 6/26/21 I called WM to cancel my service (which I've had for over 25 years) because their price has become insanely high compared to other waste haulers in my area. The agent I spoke to told me I would just be billed another $75 for them to remove their container and I agreed to that. A week and a half later a bill was emailed to me for my normal service price of $220.62 which it said would automatically be charged to my credit card. I quickly went to my online account, which I assumed had been deactivated, and disabled automatic payments. Then I called WM and explained that I had cancelled my service but I was still being billed for some reason, and also that they were supposed to pick up my container but never did. After a long period of waiting on hold, she assured me that my service was indeed cancelled and that she would remove the $220 payment from my card, which she did. 10 minutes later a truck stopped at my house and took my container away. I thought that was the end of it until today, 7/10/21. I just got another email saying that I owe them $220.62 for the service period of 7/01/21 - 9/30/21, and if I don't pay it by 7/15 they will be adding a penalty late fee. Why are they still charging me after TWO different agents told me my service was cancelled? This is really stressing me out because I just don't know how to stop this endless cycle. I feel like I'm being pushed around by a huge corporation, and they have their foot on the back of my neck telling me to pay up or else. If I don't pay them, the bills will just continue to pile up until they send a collection agency after me and ruin my good credit rating. What am I supposed to do?

Desired outcome: Stop billing me after you told me my service was cancelled.

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4:38 pm EDT

Waste Management [WM] Littered my front yard and just left

I live in Lawrenceville, GA. WM company workers picked up the trash, littered my front yard and just left without cleaning it. This unprofessional service needs to stop. Tell your workers do a better job, please.

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1:07 am EDT

Waste Management [WM] Garbage hauling commercial

Getting service from waste management for over 15 years . Went on automatic payment payment for 6 yard 2 x a week increase from 450 to above 1300 hundred which they were getting paid on automatic withdrawal. When I realise it and complain they changed the contact . I would like to get the refund for over charging for several years without notifying me

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1:45 pm EDT
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Waste Management [WM] Trash Service

I signed up for Waste Management recently with the expectation that they'd be doing what their business name implies. Unfortunately, that hasn't been the case. I had received a phone message early in the week that my garbage cans would be delivered midweek. Unfortunately, on delivery day, nothing came. I called in and was told they would be delivered the following day. Next day, nothing. Called in and was told that times may vary, but their "system" showed they were in route. Nothing. Next day, same story. Should've gone with a different company. Nothing like paying for nothing.

Desired outcome: Deliver the trash cans I paid for and begin service

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5:05 pm EDT
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Waste Management [WM] Recycling

My recycling has not been picked up for 3 weeks now with zero communication. I have attempted to reach out and just get put on hold until the line goes dead. I have also not received any type of refund to my account. WM is basically robbing me on a weekly bases by charging me for services they are not providing and their customer service is appalling,

Desired outcome: Cancelation and a refund for weeks not picked up and the remainder of my contract so I can move to a company that actually does what I pay for.

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5:07 pm EDT

Waste Management [WM] Poor customer service

If I could give them a zero I would! Besides their ever-increasing prices, their customer service does not answer the phone, I have been on hold with them for over 40 minutes, and counting! Trying to use the customer service chat is no better! I come home to partial trash being removed and a broken trash can. the wheels are broken off and are in pieces. And this is not the first time only part of my trash has been removed. Once I finally did get someone on the chat, Jennifer was rude as H3LL and disconnected the chat when I asked to speak with a supervisor. Silly me, expecting people to actually do the jobs they are paid to do! For the money we pay I would expect much better service! Avoid at all cost if possible!

Desired outcome: Trash cans replaced ASAP not the next 1-10 days

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1:06 pm EDT
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Waste Management [WM] Parking lot damaged

I am next door to your customer at 2702 National Drive, garland, Texas, 75041.
You have located a 4 cy dumpster on his property that can only be dumped or accessed from my property. the trucks enter my property from National Place, drive across my lot to access and dump the container, then drive the remaining distance to leave my property. Your trucks have damaged my new asphalt parking lot.

Please relocate this container so it can be accessed without crossing my property.
Also, please have my asphalt repaired immediately.

Jeff Ryno
RYG Associates
Po Box 1177
Grapevine, TX 76099
[protected]@aol.com

Desired outcome: Relocate 2702 National Drive dumpster and repair damage done driving on my property at 2710 National Dr.

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12:42 pm EDT
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Waste Management [WM] Waste Management local facitlty near Dutton VA. Bulk dumpsters and furniture refused were full.

6/18/21 circa 11:45 AM, i went to the local convience dump, located near Dutton VA. Most of my trash was old table and boards, old throw rugs.

I was able to dump 3 metal mop handles, and a bag of household waste. I was sent home with the remainder. Remedies suggested were:
1 - to try another convience dump 20 minutes away. Note that no status of their bins was known, so it might be drive 20 minutes to be turned away again.
2 - to drive about as far to the "landfill". Note that the land is filled with nails and other pointy stuff designed to puncture your tires so you never return.
3 - drive back to dump after closing and dump on front gate.

Note 4 - have Waste Management fix their problems was NOT offered as a solution, but would have resulted in nearly as much satisfaction as #3.

Desired outcome: Providing Gloucester Residents with services.

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9:28 am EDT
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Waste Management [WM] Trash Pickup

I was receiving materials at my house at 503 Barbara Circle, Fairless Hills, PA 19030. WasteManagement @ 2:41 pm removed a package from my sidewalk obscured by cars that I was removing tempered sheet glass from the package for a shower installation. I had to remove one at a time since they were bulky and heavy to store in my house. The men that removed it stated to Bristol township that it was on the curb. I have indisputable proof thru security footage and photos. I also have witnesses stating that the workers were misstating the facts. The glass was fully exposed for the workers to see. I consider this as destruction of property. This is delaying my project.

[protected]@aol.com
[protected]

Desired outcome: Replace all parts that were taken. Total value of the shower order $988.45

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10:59 am EDT
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Waste Management [WM] Residential trash pickup

address:
119 Orchard Park Drive
Byron, Ga. 31008

I have not had my trash picked up two weeks in a row now, I only have one trash can, more than sufficient for my use, it is now overflowing and I am forced to put trash beside the can. Drivers here will not get out of there trucks to pick up trash beside the can. I will be expecting a full refund of payment for the month of June for me to dispose of my own trash. Your company Sucks when it comes to customers,

Desired outcome: full repayment for June charges

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9:05 pm EDT
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Waste Management [WM] Garbage Pickup

I had a missed pickup on mon. I called waste management for a pickup on tues. They assured me all week that someone would be here to pick it up. I called everyday and spoke with 7 to 8 people a day assuring me that my garbage would be collected. I even spoke to a supervisor who lied to me as well. Now this is friday, and I have a week worth of garbage sitting with no room for any other garbage. This is totally unacceptable and ridiculous! Please provide me with the service that I pay for. This company has some serious issues that need to be addressed!

Desired outcome: I want my garbage picked up

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Waste Management [WM] In-depth Review

Company Overview:

Waste Management (WM) is a leading waste management company with a rich background and history in the industry. Founded in [year], WM has grown to become a trusted name in waste management services. The company's mission is to provide sustainable waste solutions while prioritizing environmental stewardship and customer satisfaction. With a vast network of facilities and operations across [location], WM offers comprehensive waste collection, disposal, and recycling options to a wide range of industries and sectors.

Services Offered:

WM offers a diverse range of waste management services tailored to meet the specific needs of its customers. The company provides efficient waste collection, disposal, and recycling solutions, ensuring that waste is handled responsibly and in compliance with regulations. WM's services extend to various industries and sectors, including residential, commercial, industrial, and healthcare. The company also offers specialized services and solutions to address the unique waste management requirements of different industries.

Environmental Sustainability:

WM is committed to environmental stewardship and sustainability. The company actively works towards reducing waste, conserving resources, and minimizing its environmental impact. WM implements initiatives and programs that promote recycling and renewable energy. By investing in advanced technologies and innovative waste management techniques, WM strives to achieve a more sustainable future.

Customer Experience:

WM prioritizes customer satisfaction by ensuring ease of access and utilization of its services. The company offers user-friendly platforms and tools that enable customers to efficiently manage their waste disposal needs. WM's waste collection and disposal processes are known for their efficiency and reliability. Additionally, the company provides responsive customer support, ensuring that any queries or concerns are promptly addressed.

Pricing and Value:

WM maintains transparency and clarity in its pricing structure, allowing customers to understand the costs associated with their waste management services. The company offers competitive pricing compared to other waste management companies in the industry. Customers can expect value for money in terms of service quality and overall customer satisfaction.

Technology and Innovation:

WM embraces technology and innovation in its waste management processes. The company integrates advanced systems for waste collection, tracking, and reporting, enhancing efficiency and accuracy. WM also focuses on innovation in recycling techniques and waste-to-energy solutions, contributing to a more sustainable and resource-efficient waste management approach.

Compliance and Regulations:

WM adheres to local, state, and federal regulations in waste management. The company ensures that its operations comply with all relevant laws and regulations to maintain ethical and responsible waste disposal practices. WM has obtained certifications and accreditations that validate its commitment to compliance and responsible waste management.

Corporate Social Responsibility:

WM actively engages in community initiatives and charitable activities, demonstrating its commitment to corporate social responsibility. The company supports local businesses and organizations, contributing to the growth and development of the communities it serves. WM also prioritizes employee welfare and development, fostering a positive work environment.

Reputation and Trustworthiness:

WM has established a strong reputation and credibility in the waste management industry. The company's commitment to delivering high-quality services and its focus on environmental sustainability have earned it the trust of customers. Positive reviews and feedback from previous customers highlight WM's reliability and professionalism. The company has also received awards and recognition for its contributions to the waste management sector.

Future Outlook:

WM has ambitious plans for expansion and diversification of its services. The company aims to embrace emerging technologies and trends in waste management to stay at the forefront of the industry. WM is committed to continuous improvement and innovation, ensuring that it remains a leader in providing sustainable waste solutions.

How to file a complaint about Waste Management [WM]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Waste Management company. Make it specific and clear, such as "Incorrect Billing for Waste Collection Services" or "Missed Garbage Pickup Dates".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with the Waste Management company. Include key areas such as:

  • The nature of the service or issue, including dates and locations.
  • Any communication you've had with the company's customer service, including dates and the nature of the interaction.
  • Describe the problem you faced, such as missed pickups, overcharging, or poor customer service.
  • Steps you've taken to resolve the issue and the company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or health and safety concerns.
Be as specific as possible, providing a chronological narrative of events and any relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or photos. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the Waste Management company, whether it's a refund, service to be rendered, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from the Waste Management company or other users who may offer advice or share similar experiences.

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