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4.3 646 Reviews

Waste Management [WM] Complaints Summary

521 Resolved
120 Unresolved
Our verdict: Expect excellent service from Waste Management [WM]. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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1:29 pm EST
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Waste Management [WM] trash pickup

I signed up for 3 months of service and two and half months later the pile of trash is still here. They always blame the 3rd party they hired to pick up the trash.

Each time I call and email, I get to retell the same story over and over and still no pickup! Numerous calls, numerous emails and still no pickup. I have wasted hours of my time on this. I should have just hired someone local to pick up the pile.

I just thought this would be easier but it is not. Do yourself a favor and avoid waste management if at all possible! They have wasted my time and money and have not provided a service. I began this on november 26, 2017 and today on february 6, 2018 I am still waiting!

I just got off the phone with jennifer alexander who is located in illinois trying to get my trash in tuscaloosa alabama picked up. Avoid waste management! They are a rip off and feed off of the fact that most of the time their service is required by law! I am canceling my service next week and calling another service provider.

Good riddance to waste management! Next stop is the better business bureau.

Reason of review: poor customer service

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4:16 pm EST
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Waste Management [WM] pick up service./ waste management

This is the 2nd week in a row service has not been provided. Last week our yard waste was not picked up. Clearly marked on the can yard waste. I called and complained. This is not the first time. They told me the last time it was not clearly marked. The can is marked. This week our yard waste was picked up (the waste from last week) but our trash was not emptied. Can this be taken care of? If I was a day late on my payment you would surely charge me a late fee. When are you going to credit me?
I have had to run out to the street in my robe, stand in front of the truck and stop them to empty the cans. Maybe it's time to put them on another route or let them pay for my service since I am not receiving any. I called last week and they told me it would be picked up last week liar liar pants on fire. I recorded the conversation. Our security cameras catch the cans not being emptied. I just want what I paid for, is that too much to ask?

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7:49 pm EST
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Waste Management [WM] double billing

I fill that I have been have been billed twice for the same waste material and no one in the billing department seem to think so. I had wm truck material to the land fill and they charged me for the tonnage and fees. I have a land fill account and they also charged me tonnage and fees for the same load. I believe it should be one or the other not both.

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3:06 pm EST
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Waste Management [WM] rash driving and use of inappropriate and abusive language.

One of the drivers, driving the vehicle with Reg Number HTU390 has driven rashly beside me and it was only a matter of seconds before he could have hit me. Secondly, when I confronted him about this, he used abusive language and cursed several times. Even threatened to hit me after alluring me to leave my vehicle.
This incident happned on 10 November, 2017 around 7:30 am at the delivery entrance of Countdown Ponsonby.
The storeperson has seen him cursing and threatening if you wish to confirm.
Thank you.

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8:45 am EDT

Waste Management [WM] driver

One of your drivers was driving quite a bit faster than the 45MPH limit North on Transit Road this morning. He was driving in the far right lane & cut over close in front of me & the driver to the left of me all the way over into the far left lane (3 lanes of travel at this area of Transit Road), and then swung back to the right into the middle lane in front of the car in front of me. I'm pretty sure that's not how you train your drivers to drive. I couldn't catch the license plate, but the number on the back of the truck was 211001. That's a pretty heavy truck to be cutting so close in front of people & driving so fast down the road. I'm just glad there was no one behind me or I would have been rear-ended. Thank you for your attention to this matter. My name is Heather & my email address is: [protected]@roadrunner.com

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6:35 am EDT
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Waste Management [WM] price gouging

I was getting trash service from a local company that I liked very much.Then one day I was suddenly notified that WM had bought them out and that we were their customers now. When I was offered a better deal with another local company I took it. After Waste Management came and picked up the empty trash can, we were billed for it. I complained about the cost and told them I would'nt pay it. They now have a collection agency after me. I fear if they buy out the company I'm with now, I will be set up to be a customer to a predatory company that I don't want to be a part of and put in the same predicament. This has happened since June 2017

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Shaun R.
, US
Oct 22, 2017 8:53 am EDT

Some municipalities contract with a particular waste management company. This may mean that, by just being within the area, you're required to pay for their service although pricing is then commonly regulated. I'd contact your local government agency to find out if this is the case as well as contact the waste management company.

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1:16 pm EDT

Waste Management [WM] trash pick up

I started service on August 11th and my trash has yet to be picked up. Week 3 and still my trash hasn't been picked up. Customer service has submitted ticket after ticket and still waste management can't seem to pick up my trash. What's the point of paying for trash service if they can't even do their job! You don't even have to get out of your trash truck! The machine does it all for you!

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12:09 pm EDT

Waste Management [WM] bad service

On June 9, 2017 one of Waste Management’s trucks picked up my recycling bin/trash can, in front of my home at 3342 Big Dalton Ave., Baldwin Park, CA 91706, on our regular trash day. I emailed them that evening because they were closed, and never got a response. On Wednesday, June 13, 2017, I did an on line chat with Raquel, a customer service rep from Waste Management, who told me I would get a new container on Friday, June 16, 2017. Not only did I not get a new container, they never emptied my green containers. My green containers, four of them, stayed on the curb, taking up valuable parking space, the entire weekend! They just took my recycling container and they never delivered a new one! I did not request that they take it! There was nothing wrong with it! My trash bill is paid up and I’m never late paying it! It has been two weeks and my recycle trash is getting out of control! I need my recycling trash can back today!

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5:00 am EDT

Waste Management [WM] trash has not been picked up for a month now.

I have a 3 yard bin . My pick ups are every Wednesday. It's been 3 weeks and my trash has not been picked up. I call every single day for 3 weeks now. Everyday is the same answers. " Sorry for the inconvenience" "we have arranged the driver to go and pick up your trash". Next day trash has not been picked up. Worst customer service ever. Spoke to a supervisor named Luis Martines. He told me he was going to make sure trash got pick up. Well trash is still there. Today is June 13, 2017 I spoke to him on June 8, 2017. Spoke to someone named Andy before Luis that passed the imfornation to his supervisor. Nothing either. Spoke to Elizabeth Monday 12, 2017 that put an urgent message for a missed pick up. She guaranteed me that I will be picked up Tuesday 13, 2017 and Wednesday 14, 2017. So far until today I have not received any call back regarding what is going on. This is ridiculous. Worst customer service ever don't know what else to do if the supervisors are not taking care of their customers why are they still in business.

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3:09 pm EDT
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Waste Management [WM] trash removal service

This company is absolutely HORRIBLE!
They automatically renew your contract every year without telling you. I had used them on a property for about 4 years. We came to a point where we were no longer managing the building, so I called them to cancel our service. They told me I wasn't allowed to cancel because I still had 6 mo left on my contract. At this point, even if I continue to pay the bill, they are literally refusing to remove the bins from the property! There isn't much space on this property so the bins are literally in the alley blocking traffic. I'm still fighting them on this. I am a paying customer and they are telling me that they will not remove the bins! I have been on the phone with multiple people for hours!

Here are 2 more reasons to not use them...
I am a property manager and have used them on a couple different buildings. Literally every time I have ever called them to request something (ie. remove a bin, add a bin) the customer service rep would tell me "sure- I'll let the driver know and we'll get it taken care of right away". A week or two goes by and nothing. I'll call back and request this to happen again. They tell me the same thing and nothing. It usually takes 3 different times of requesting to make something happen. The reps are really nice on the phone and every time after talking to them I feel confident that they are going to do what they say and every time nothing happens.
Another reason to not use their service is that they charge HUGE fees to add or remove a container. We're talking hundreds of dollars each time. For example if I wanted to switch a smaller container out with a larger one, they would charge around $300 to do that. You would think they would be more welcoming to added business.

AWFUL!

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10:44 am EST
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Waste Management [WM] bulk pickup feb 1st. 2017

On Monday January 30th, I called Waste Management to arrange a "bulk pickup", (a service WM provide to SCV residences for up to 4 items per year), and was told to have them out on curbside on my regularly trash pick up day that Wednesday February 1st. The three items I asked for pick up (one mattress and two box springs) were put out with my trash as requested. I was home that day and observed my regular trash pick up be collected, but not the items for the bulk pick up. My last recycled trash can was picked up at 6 pm, but the mattresses were still there. I was hoping they were running late, but by morning, they were still not picked up. I called WM and a representative said the driver said did not pick it up since he said it was an unsafe. I asked what that meant but he didn't know. He said he would reschedule for next week and I said that was unacceptable since rain was forecasted for the upcoming week, and that would be soaked, heavy, and unsightly. He took my number and said he would escalate the matter and see if they could get it sooner, by he never called back.

I don't believe this matter can wait and request any help in resolving this matter.

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3:00 pm EST
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Waste Management [WM] refund not received

I switched to waste management from rumpke and paid for a year in advance to get a reduced rate. I moved after 8 1/2 months and was told in writing that I would get a refund of the remaining balance paid. I cancelled my service on 11/11/16. It is now 1/27/17 and I am still fighting with them to get my refund! At this point, I have given up all hope of ever receiving it! Customer service is horrible! Stay far, far away from waste management!

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10:58 am EST
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Waste Management [WM] residential curbside pick up

WM negotiated a new contract with Washoe County, Nevada and those changes were scheduled to take effect on Feb 1, 2017. However, with no authority to support the decision they implemented the changes in mid January. I was invoiced for and paid for 7 can curbside pick up (using my containers). The invoice was for the 3 month period ending Jan 31, 2017. On Jan 18 and Jan 25 WM has taken 2 of 5 cans and left the other 3. They stated that the change allowed them to only take 2 cans. We have called customer service 10 times. Yes that's right 10 phone calls to customer service with repeated requests to have the route manager return our calls and resolve the problem. No returned calls, we are just ignored. I'm willing to abide by the new rules WHEN the go into effect. Right now I just want what I paid for!

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2:18 pm EST
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Waste Management [WM] billing

For the past year WM has had an invoice on my account that says unnapply. I have called more than once to ask what this charge is for. I would have ignored it had they even told me what it was for but they cannot, and every time I make a payment the date of the unapply invoice changes. They cannot explain this nor can they tell me what this is for. The last woman I spoke with refused to let me talk to a supervisor and she was very rude, stating that it was a billing error and "don't worry about it" when asked what the error was she kept repeating "don't worry about it". This is very unprofessional.

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A supervisor finally has told me what this charge is for and from when.

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7:46 pm EDT
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Waste Management [WM] trash collection

My husband resumed our trash pick up after us being away for a year. The bill was paid in full. Was told trash pickup would resume the following monday, aug. 1st, the usual garbage day. Monday came and the trash had not been picked up. I called them tuesday, wednesday and thursday... Each day I was promised by customer service that the trash would be picked up the next day. It wasn't. Then I was told I would have to wait until the following garbage day, august 8th. This is the second week in a row and the trash is still sitting out there. I called customer service once again and the woman hung up on me. I called corporate and was told they would call me back... They didn't. My husband called customer service again and was told they would pick up the garbage tonight. It's still there. It's a health hazard and the worst customer service I have ever received. This is just unbelievable! Every day they lie and say they will do what I paid for... But nothing! I don't even know why they have not picked it up. They give no explanation.

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3:36 pm EDT
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Waste Management [WM] unauthorized fees, overcharges and breach of contract

Had a existing contract with another solid waste company that WM bought out and is now charging fees that are not authorized nor a part of the contract. We have had to paid these additional fees on our monthly invoices for fear of WM of wrecking our good credit rating. I have been fighting with WM for several months about getting a refund and even agreed to sign a new WM contract in order to get my promised refund. Since I don't trust this company, I told them I would sign the new contract when they issued a credit or gave me a refund check. WM said they could not issue a refund since this was such a large amount, $4, 386.08, they could only issue a check and that required going thru their approval cycle. 12 weeks later they finally have the check and want me to come to their office to sign the new contract. During this 12 week period, WM continues to charge those unauthorized fees. Now WM is saying they will issue credit to our account when the contract is signed. The overcharges are now $5, 959.32.

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6:02 pm EDT
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Waste Management [WM] service waste not picked up

We place all four trash cans at the curb every Monday morning for pick up Tuesday. Tuesday Oct 20 2015 two green waste cans were not picked up. We called Waste management Tuesday after other green waste cans had beeb picked up.The woman at waste management said just leave the cans out and she would have the truck return and collect the green waste. We called again Wed, they were not picked up. We called thurs a woman said it takes 48 hours to pick up after a missed service. We called Friday morning a woman said she would make sure the green waste was picked up. Friday at 3pm we called, a boy started asking me questions, like did we put them out Mon? Are they contaminated? At that point We said good buy and hung up the phone. The problem is that Waste management is the only service in Santa Clarita. They can service or not.

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3:47 pm EDT
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Waste Management [WM] waste management scam

Waste Management agreed to provide my company with an onsite dumpster. After a few short months of service, we were notified that the dumpster would be removed due to a blindspot that the driver contended with while exiting. Waste Management removed the dumpster and issued two regular trash cans followed by an increased rate. After realizing that "totes" were just standard trash cans our office realized that we could never function with such service furthermore what was the upcharge for? We told the company that competitors would in fact issue us a dumpster and the reply we received was that our company has to pay a $600.00 early termination fee? We don't have the dumpster that we agreed to and we don't agreed to the upcharge but yet Waste Management has turned us over to collections. This company has violated its own agreement and wants to hurt my business.

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Oakley
, US
Apr 19, 2010 7:40 am EDT

Waste Management applied a lot of hidden charges to my new account. I guess it's their way of welcoming new customers?.. As far as I'm concerned, they can come and get their green dumpster! I am not paying for a bunch of hidden fees that were NOT disclosed in the contract.

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Denver Dave
Westminster, US
Dec 24, 2012 8:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just got the same thing...a bunch of BS charges after paying the first bill full of the same BS...Im calling them to come get this green overcharged container as well...there a rip off company.

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beth988
, US
Apr 20, 2010 11:29 am EDT

I agree that there may be fees that may have not been disclose. Hopefully you get this matter straighten out. I think that helpNu when commenting should be more open minded.

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7:18 am EDT

Waste Management [WM] communication

This is the worst company I have ever dealt with. They fail to pick up garbage at times, send me bills when I do not owe them money, suspend recycling collection without notifying us, and NEVER return phone calls! Our bills continue to go up every year, whether the price of fuel goes down or not. I have spent SO much time on the phone with them, and very seldom get a resolution. The have a monopoly in our area, so they can pretty much do whatever they want and get away with it.

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2:19 pm EST
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Waste Management [WM] discrimination

I worked for Waste Management for over 3 years. When you get hired they promise you the world but after you are belittled, abused, and treated like you are five years old everyday you go to work. I gave this company 110% everyday but the micromanaging is unbelievable. They expect you to break the law with your hours and work your vacation. Then treat you like crap for it.If your under the desk you get treated better. You don't have the same rules as everyone else. I would Not tell anyone to work for these people. It is not a place. They are always looking for a reason to fire you. Even doing things to you so they can say you made a mistake. The worst place I ever worked.

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Waste Management [WM] In-depth Review

Company Overview:

Waste Management (WM) is a leading waste management company with a rich background and history in the industry. Founded in [year], WM has grown to become a trusted name in waste management services. The company's mission is to provide sustainable waste solutions while prioritizing environmental stewardship and customer satisfaction. With a vast network of facilities and operations across [location], WM offers comprehensive waste collection, disposal, and recycling options to a wide range of industries and sectors.

Services Offered:

WM offers a diverse range of waste management services tailored to meet the specific needs of its customers. The company provides efficient waste collection, disposal, and recycling solutions, ensuring that waste is handled responsibly and in compliance with regulations. WM's services extend to various industries and sectors, including residential, commercial, industrial, and healthcare. The company also offers specialized services and solutions to address the unique waste management requirements of different industries.

Environmental Sustainability:

WM is committed to environmental stewardship and sustainability. The company actively works towards reducing waste, conserving resources, and minimizing its environmental impact. WM implements initiatives and programs that promote recycling and renewable energy. By investing in advanced technologies and innovative waste management techniques, WM strives to achieve a more sustainable future.

Customer Experience:

WM prioritizes customer satisfaction by ensuring ease of access and utilization of its services. The company offers user-friendly platforms and tools that enable customers to efficiently manage their waste disposal needs. WM's waste collection and disposal processes are known for their efficiency and reliability. Additionally, the company provides responsive customer support, ensuring that any queries or concerns are promptly addressed.

Pricing and Value:

WM maintains transparency and clarity in its pricing structure, allowing customers to understand the costs associated with their waste management services. The company offers competitive pricing compared to other waste management companies in the industry. Customers can expect value for money in terms of service quality and overall customer satisfaction.

Technology and Innovation:

WM embraces technology and innovation in its waste management processes. The company integrates advanced systems for waste collection, tracking, and reporting, enhancing efficiency and accuracy. WM also focuses on innovation in recycling techniques and waste-to-energy solutions, contributing to a more sustainable and resource-efficient waste management approach.

Compliance and Regulations:

WM adheres to local, state, and federal regulations in waste management. The company ensures that its operations comply with all relevant laws and regulations to maintain ethical and responsible waste disposal practices. WM has obtained certifications and accreditations that validate its commitment to compliance and responsible waste management.

Corporate Social Responsibility:

WM actively engages in community initiatives and charitable activities, demonstrating its commitment to corporate social responsibility. The company supports local businesses and organizations, contributing to the growth and development of the communities it serves. WM also prioritizes employee welfare and development, fostering a positive work environment.

Reputation and Trustworthiness:

WM has established a strong reputation and credibility in the waste management industry. The company's commitment to delivering high-quality services and its focus on environmental sustainability have earned it the trust of customers. Positive reviews and feedback from previous customers highlight WM's reliability and professionalism. The company has also received awards and recognition for its contributions to the waste management sector.

Future Outlook:

WM has ambitious plans for expansion and diversification of its services. The company aims to embrace emerging technologies and trends in waste management to stay at the forefront of the industry. WM is committed to continuous improvement and innovation, ensuring that it remains a leader in providing sustainable waste solutions.

How to file a complaint about Waste Management [WM]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Waste Management company. Make it specific and clear, such as "Incorrect Billing for Waste Collection Services" or "Missed Garbage Pickup Dates".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with the Waste Management company. Include key areas such as:

  • The nature of the service or issue, including dates and locations.
  • Any communication you've had with the company's customer service, including dates and the nature of the interaction.
  • Describe the problem you faced, such as missed pickups, overcharging, or poor customer service.
  • Steps you've taken to resolve the issue and the company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or health and safety concerns.
Be as specific as possible, providing a chronological narrative of events and any relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or photos. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the Waste Management company, whether it's a refund, service to be rendered, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from the Waste Management company or other users who may offer advice or share similar experiences.

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