Waste Management [WM]
reviews and complaints

If you have waste management of pennsylvania hauling your commercial trash they have breached their contract with you multiple times. their "annual" price increases are more frequent than annual and go way above what their terms indicate as cpi or cpi +4.in fact its 9% or more. also they calculate their fuel surcharges on top of all other surcharges which inflates the price even more. they charge a "recycling maintennance offset fee" which was supposed to make up for a low commodity market which has since recovered but gues what - the charge is still their, yet another breach of contract. they are 25-40% higher than other haulers. best thing you can do is get pricing from another hauler, stop paying the wm bill. they will make collections calls and threaten you with "liquidated damages" but in the end they will just remove the can.. they are losing $250, 000 a month due to their pricing. they care only about meeting wall st. goals and getting management bonus by charging their customers as much as possible and hoping you pay their inflated bills.

This is a complaint letter about their company and employees.
On, wednesday january 5 of this year we had a very late truck come to pick up. We believe it was the greenery truck. Later, when we went to turn our water on in the sink there was no water. We, called helix water district to find out what was going on? Someone later came out and checked. There were very large tire tracks over our water meter at the corner of road. It had been broken and a untold amount of water had been flowing down the main road. Because, it was night and we couldn’t afford to pay plumber’s emergency prices we went with-out water. We had guests staying with us. No water for showers and what was worse was we all had to use non-flushing toilets. The next morning I contacted a landscaper instead of a plumber to try and save money. We ended up being with-out water all day.

On, friday january 7 I contacted waste management. It turns out a neighbor saw the truck. I was transferred to a supervisor by the name of — . He couldn’t come out to see it friday and my husband had doctor’s appointments on monday so we made arrangements for him to come out tuesday january 11. He said he would call before coming. We waited until the afternoon. I called waste management. I left a message on his voice mail - no phone call. I waited another 1 ½ hours called back and I was given his cell phone number. He acted like he didn’t remember talking to me but said he would be over. Waited until the evening with no phone call or visit from him.

So, our water meter was ran over, over a week ago. We are being ignored. We had to pay to have it repaired and we will have to pay for all the wasted water because it was on our side of the meter. We wasted two days because of it. And, we also had to suffer the embarrassment of having our company use the bathroom on top of each other. Then we are ignored on top of all of this!

Respected sir,
I want to inform you that I am anil kumar, a scheduled caste (sc) category worker (heavy load driver) in the above mentioned company i.e. a2z waste management (moradabad) pvt. ltd.
But now they have dismissed me from my job because of an acciddent which was happened by the carelessness of the helper not by me.
I was really not at fault in this accident, you can even check this out also. I have told this to them also and requested many times but they are not giving any response or answer.
Sir, I am a married man with a family of four. so, I am in a great need of this job for my daily expenditure as I am not having any job this time.
Sir, please take my request into your account and take a right decision for this so that I could get my job back as soon as possible.
Thank you.

I finally got tired of the poor service from waste management and decided to switch to another waste hauler. Just trying to contact them to terminate their service was a nightmare... I wound up on hold for a really long time before I could talk to someone. My containers were not picked up on the day they were supposed to... And i've been hit with a $25 bill for them to not pick them up! Two phone calls ended after I was on hold for so long I had to go attend to other things. Today I called again after receiving the letter about the $25 bill. Spent a long time on hold waiting to talk to a nice lady who basically told me nothing. She offered to put me on hold again. (!) I explained i've been on hold a lot with waste management and would she just call me back to let me know when the (full and now smelly) containers would be removed... And how the $25 bill would be resolved. I'm still waiting for her call. (now I know why waste management containers have pretty much disappeared from my neighborhood in favor of those from other companies!)

We moved into lewisville almost two years ago and received a bill for garbage pick-up. We had our garbage container hit by a car and have tried to get a replacement. Finally, my husband called today and was told our account was suspended, our garbage would not be picked up this friday (they pick up on wednesday) and we were completely confused. We called lewisville and were told that they pay for our garbage pick-up and we never should have received a bill from waste management. This company is either dishonest or completely incompetent. I think, with all the complaints out there about waste management, we should all join together and sue this company. I doubt they will refund their fraudulent charges. I will check back to see if others wish to file a "huge" group suit against this company. They should not be in business.

I made a payment through their website and received a confirmation number and all. They neglected to contact me and say that they had a problem with the payment or even a simple call about the past due bill. Now they want 2 months up front which is $162.00 and they still won't pick up the garbage till the next pick up day. Nothing but problems with this company in oregon, however they have a monopoly on the city I live in so you're screwed for better service. So now i'm forced to start loading up my trailer and taking the garbage in myself, because I just can't take the # anymore!

Waste management is one of the worst companies I have ever had to deal with. I bought a new house, and called them to ask about prices. After asking me a few "standard" questions (name, address), they told me that getting their service was mandatory. Next they told me that since I had purchased the home in november, they were going to charge me for the last quarter of 2010 even though I had not moved into the house until february 2011. I told them I didnt even have a garbage can, and they told me to leave my bags by the road. I told them I would not do that. Their exact words were "someone must have stolen your garbage can"! After talking to numerous people, I finally got a supervisor on the phone. She told me they would see about fixing my bill to not include 2010, and they would get me a new garbage can. Two weeks later, I finally received my garbage can. As others have said, they dont pick up on scheduled days. They left boxes that would not fit in the bin for two and a half weeks, before I had to call them and tell them to pick them up. Our neighbor is never home, so he doesnt have trash for them to pick up, but they will sit in the road, and honk thinking that will get him to bring out his trash. I pay all my bills online, but their site is very misleading. To create an account on their new system, you must opt out of paper billing. I also received a "notice of potential interruption of service" on april 6th, for not paying the april, may, and june quarter. I had already paid this bill.

I would say "do not use this garbage pickup company", but since it is mandatory, I guess we will all have to grin and bear it. I did not think that this sort of mandatory service was even legal, but hey, what do I know?

What a joke of a company! There have been countless complaints coming out of this branch (all mostly about the same person) but yet nothing is being done to fix it instead the hard working employees that do the hard work are been told that the monster causing all these problems is an perfect employee (wonder who's bed her shoes have been under?) a few examples of this... One previous employee found that his baby's heart was no longer beating (the mother was mid term in the pregnancy) and that the mother would have to deliver the still born... Needless to say he was refused time off! Doesn't wi have some kind of funeral leave that is madatory for employees when it comes to the death of a child or any other immediate family member? Why was he told that he had to finish his route before he could leave the day he found out? Also why was he not granted leave for the next day when the stillborn was being delivered instead he was threatened that he didn't come in or if he left early he would be terminated. Only imagining he state of mind at that time I can only assume that it would have been somekind of life critical rule to not have him on the road driving one of those huge trucks. The payroll is another joke... Why is it when you work a full week you don't get a percent for 3 out of the 5 days... Only your lowest percents show and give you such a joke of an average that you are getting paid the same if not least than your base pay? And than you question why this happens and you checks get smaller and smaller for the next couple of months regardless of the hours work? Or how you can have 2 weeks with the same hours and percents but the pay is almost $ 200 less! And all they can tell you is that payroll doesn't understand the formula as to how they pay you so they can't explain it to the employees... I can explain it... Cover up to make the head guys more money! So many more examples I can't even being to list them all... All I have to say is that waste management of fond du lac is a horrible place to work for and heater makes it unbearable to be there... It hurts not only their employees but their employees families too!

I do not receive your bill for any reason, do not pay it within the first 4 weeks of receiving the invoice (it is mailed @3 weeks prior to the start of the new quarter), or do not pay the full amount, whether by intent or accident, the company will still pick up your refuse but will put your account on "suspension" and charge you, the consumer a $35 re-instatement fee. Sounds fine, because most companies providing a service can and do charge reconnect fees.in the case of waste management, the do not ever inform you in any way whatsoever on your original invoice that there is a reconnect fee if they suspend service for non-payment, nor do they mail out late notices. They do not notify the consumer in writing prior to imposing this fee. You have to pay the fee or they will halt service. And you, their consumer, have no recourse.in my case, my city has an ordinance requiring it's citizens to have trash service. And the city has a contract with waste management. As a result, if I refuse to pay a bill, not only am I charged a fee for reconnect from waste management, but I could be found to be in non-compliance of city code/ordinance and can be fined by the city up to $125. Waste management knows this, so they charge whatever they want, and then you are forced to pay, one way or another.

Buyer beware of waste management. This company is so bad, I don't know where to begin. They provide trash service for me at a rental property. First of all, they make me sign a 36 month contract for trash service. Really? I need to sign a 3 year contract for them to pick up garbage! Then they expect me to notify them by certified mail 6 months before the end of mine contract to tell them I don't want service anymore. Plus they want me to tell them the price of the service I am switching to and give the right to match it. Ridiciulous! What else? They have raised the cost of my service 15% a year. They just randomly raise my bill and hope I don't squell. If I call to speak with a manager, they get my contact information to call me back, yet more times than not I end up having to call them again because they don't return my call. They changed my trash pick up day and failed to notify me. They claimed they couldn't get in touch with me, but by god they could get the bill sent to me each and every month.

Needless to say, I will not be renewing my contract with waste management. I have been counting the days until I can tell them where to put it. This company is too worried about their shareholders' pockets and shamelessly promoting themselves on undercover boss to give a damn about their customers. I would not recommend anyone ever get trash service from waste management.

Waste management takes the trash when they feel like it. Called to complain 5 times did nothing to resolve the problem. Poor service poor management.

Waste management begins calling regarding payment before I receive a bill. For some time I tried paying on line but at 65 years of age and not being accustomed to paying on line I was intimidated by all the security bells and whistles going off when I went on the wm website. Since i've had to pay a computer person over and over to get virus', I asked to have a paper bill sent. It is now february 17th, I have no bill in the mail yet and I have already started to get wm messages about paying my bill. This turns into harassment when the calls keep coming and I haven't even received a bill. If I could switch to another company I would but this situation proves why competition is good: when a consumer has no choice the company can do anything it pleases, including harassing a responsible older person with daily calls — usally for about $65-75... I am sick of this.

Ps: today is feb 17th and the bill just arrived; it was mailed from phoenix on feb 12th — if we had weather problems as we often do I would not have received it in 5 days. And since I am leaving to go out of town until monday I am not paying it and mailing it until monday... This is harassment and I am sick of it.

I just found this site and would like to contribute to supporting both the positive and negative reports here. I few years back, I had a container from a competitor that wmi bought out. Without notifying me, they sent out a truck, picked up the near-empty container and then tried to charge me a service fee.

They said that I had had the container too long. I explained that time between pick ups was not mentioned in any contract with the competitor. They tried to tell me that I was bound by their standard contract. You don't have to be a lawyer to know that is wrong. They had the right to pick up the container and charge for disposal, but that was all.

When I complained to the bbb here in jacksonville and they got involved, wmi backed down.

I would haul my own trash to the dump before I did business with them again.

january 2003 hired as a floater site worker for 12recycling centers.within in 3months working in the office as a lead person over 12recycling center, and 27employees.my job entailed:doing schedules, time sheets, buying and deliving supplies, using my own personal vehicle, going out to the centers checking on site workers, making sure centers were opened, fill in the centers when a worker had to be out, basicall i did it all.the county were happy and so was waste management.I had alot of responsibilty place on me, doing the job of a district management, with out the pay! i was trusted with the visa number to purchase supplies.
april 2008, i'm promoted to site-supervisor by district manager from florence, s.c. in a employee meeting in front of my co-workers, and the county administrator, public works director, recycling co-ordinator, and waste management sales respresentative and a wm supervisor-dispatcher! now after over a year, i'm being told i have crossed the line, accused of contacting county officials and talking to them about issues(which is in correct).accused of hiring and firing (in correct).a disgrunted employee of 2years as a site worker complains, not doing their job, and i'm being accused by a new district manager and a human resource person that i have never met in the 6years of working with waste management that i wasn't allowed to resolve the issues going on with this site worker!
my position has never been questioned by the county(with whom we have a contract with), or waste management . we have some employees in florence who were not doing their job, such as district manager, supervisor, human resource, and now they are threaten by disgrunted employee and her husband.so therefore i'm demoted and part time status, deducted $1.00 from my pay, loosing my health benefit and all other benefits.
i put my heart and soul in my job doing what wastemangement and the county wanted.never have their been a problem with my character and my work ethics.i don't like being accused by people i have never met, who never came to clarendon county or attended employee meetings to meet the people working for them or for that fact meeting the county personal whom they have a contract with.
i have a voice and i want to be heard, i have plenty of documentation to back up everything and anything i have to say about this situation.I was done very wrong, and i want something done about it.and i will keep on till i find someone who is willing to help me take this on.
i put 30years into the healthcare field.i'm a ex-officer wife who has been affiliated with the military, also job wise.i have alot of understanding about going thru the channels, and not crossing the line!

At this point i'm livid with waste management. This is the second year in a row that on "special cleanup day", i've howled out my debris to the curbside following their instructions to the t. I've anticipated that there will be problems because of last year experience when I confronted their employees that showed up in an already full truck and in a very rude manner refused to do their job. Their excuse was that one of the piles was not bundled properly, so they decided no not pick up anything. Thanks city of san ramon for the monopoly.

The practices of waste management are abusive and un-professional. Beware of any documents signed with them. They expect you to sign for life on any of their service agreements. There's a small clause that force you to remain in service for the rest of your life, they will renew this service agreement for 36 months for the rest of your life, beware.

Last year (2008)I used WMI Commercial for "dumpster" drop off and collection. The standard WMI Commercial policy is "Payment in advance of services". Each time WMI dropped off a dumpster they would (prior to dropoff) collect the full amount of the bill. I paid with my credit card for the 6 or 8 dumpsters I have had dropped off.

6 Months ago I started getting calls from RMS collections in behalf of WMI Commercial trying to collect a $ 126.70 bill I "allegedly" owed WMI. I explained the PAYMENT IN ADVANCE policy to RMS to no avail. I called (on 4 occasions) and went through the entire years billing with a WMI representative only to have them (the reps) agree that I had (per their company policy) paid for each of the dumpsters delivered PRIOR to the delivery. In each case I was assured that the matter would be closed. In each case it wasn't.

Last month I received a collection notice from RMS for the above mentioned $ 126.70. I responded by faxing them a “validity” of claim dispute.

Today I got a phone call from RMS trying to (again) collect the $ 126.70 amount.

Again I called WMI and spoke with a rep named Alicia that promised (after verifying that I had indeed paid for all services rendered)to get the matter resolved and call me back today or tomorrow. We shall see. I'm sceptical as I've had this same conversation on at least 4 occasions with WMI reps in the past with no favorable results.

SUGGESTION FOR WMI ... Pay attention to your own company policy. When you require "Payment in advance" and don;t send a customer a written bill, don't send them to collection.