Waste Management [WM]
reviews and complaints

I understand delays in pickup when the weather is questionable. I am not advocating that WM place their drivers in harms way. Today (and not the first time) my waste will not be picked up. No notice. No communication. The UPS and FedX drivers are out and about. The mail has been delivered. The snow (4") has been mostly cleared and melted off the roads. No break on the bill of course. WM says they will pick up the next scheduled day. For me that's two weeks. Where do I keep the garbage for another two weeks? WM says that's my problem. Bottom line if WM doesn't supply the service then the customer (you and I) should not be charge for service that was never delivered. How about politicians do something besides take our money and force companies to do the right thing?

Yesterday one of your trucks was getting onto I 10 at the same time as I was from Prince. I shocked to watch the amount of garbage that was blowing out of the truck. I almost hit one plastic bag filled with garbage. We both continued down I 10 and I continued to watch pieces of garbage blowing out of that truck. Truck was #1339.

Don't you cover your loads or get them inside so this doesn't happen. Almost makes me think of switching to a different company.

Kaye Light

I just witnessed one Waste Management Trash truck stop at my house and pick up my trash as well as my recycling...AGAIN! I have Waste Management for my trash and recycling in Valparaiso, Indiana. I have seen this company pick up trash and recycling in the same truck in the past. I have contacted them and have been told many different things. I have been told by a customer service representative one truck picks up both. I called again and was told by two different managers of Waste Management that is not true and they do not have trucks capable of doing that and the issue would be looked into. We were contacted later and told this is done because the company was having issues with customers placing trash in the recycling bin so they were having to pick up trash with recycling. We were told we don't pay for recycling, which is true but it gives me the feeling that because I don't pay for it then it shouldn't matter if it gets thrown out with the trash. Unfortunately, they are one of the most affordable trash pick up services around my area so we opted to keep them for trash pick up and then I would take my recycling to a drop off 20 minutes from my house. I did this for a year and a half when suddenly we saw a recycling truck in our neighborhood again. I took the chance of putting out recycling this morning and what happens? One truck comes by and takes both. I feel like I waste my time sorting, rinsing, and storing recycling properly just to have it end up in the trash. I deeply care about the environment and it pains me that this company cares so little about the environment and its customers. I cannot imagine how much perfectly good recycling is going into landfills. I think this practice is disgusting and shameful. I will go back to taking my own recycling and hope that whoever picks up the recycling at the drop off location isn't Waste Management or another company who doesn't care about the environment.

Waste Management is a HUGE company and if they are doing this across the board it is incredibly unethical. I am being deceived into thinking I am recycling and helping the environment.

Business Information
Waste Management

Houston, TX [protected] Fannin St Ste 4000

Complaint Summary
Complaint Type: Consumer to Business Complaint
Nature of complaint: Billing or Collection Issues
Problem description:
Waste Management (WM) bought my existing residential garbage pickup company (American). Shortly thereafter they raised the bill 24%. I was already paid up through the end of June, so I called WM on June 26th to cancel my service effective July 1st. I later received a bill from WM for cancellation/cart removal. I never hired WM in the first place, so I'm sure I never signed or agreed to a cancellation fee. The carts say "American" on them. I'm not paying WM to come pick them up. If they want them they can have them, but I would never agree to pay them to remove them. Completely unethical! Buy up the competition, jack the price up 24%, and then charge the customer who never hired you in the first place when they cancel.
Desired Resolution: Billing Adjustment
Desired Outcome
WM turned these unscrupulous charges they claim I owe over to a collection agency. They need to negate these charges and apologize to me for the trouble and anguish.

New homeowner in Oro Valley, AZ, never done business with WM before. Trash not picked in second week of service. Trash was supposed to be picked up on Tuesday. I called on Tuesday, they said it was not placed according to their guidelines, which were never communicated to me. They said driver put a note on the can the prior week of service. Note was illegible. I complied to their reg's and placed trash cans out again, they said it would be picked up by 12 noon Wednesday. No pick up, called again on Wednesday. Spoke to an agent who told me the promise for a pick up was a courtesy and not guaranteed. Asked to speak to a supervisor. Cornelia from South TX customer service gave me work order # 406881, and 406885 for my trash to be picked up on Thursday for sure this time. Thursday nope, trash not picked up. Called again, talked to Russell from South TX customer service, he said Cornelia was right about the work order but not the date, they will pick up on Friday. Friday morning nope, called again just before noon, spoke to Regina from South TX customer service, she was positive a truck was in my area and would stop by within 20 mins or so. Nope no pick up, called again on Friday at around 2pm, spoke to John from South TX customer service, he said the truck stopped by at 12:12pm and did not pick up because there were no trash cans out on the street in front of my home. Cans have been out on the street since Tuesday and none moved them not one inch. Asked John to confirm the address, address is right, am not crazy I can see the cans out there on the street, so truck driver must be lying to his teeth.in fact, I was out at the exact time when they claim they stopped by and nope no WM truck stopped by. Asked to escalate, only way to escalate is to ask for a call from the route manager (presumably the driver's manager), expected 24-48 hours later, i.e., by next Tuesday when they are supposed to pick up again. Good luck to whomever decides to do business with this company.

The company seemingly only cares about how to get more money of you and your organization.

Contracts - auto renewed for 3 years, requires a snail mail letter to be written to the company exactly at a specific range of time near the end of the contract or it will be again. Auto renewed for 3 years

Early termination - the "gotcha" - as easily as it is to be locked into 3 year agreements after making the mistake of moving to wasted management you'll is just as hard to get out of their "contracts" as it was easy to auto-renew into one. Termination fees are astronomical. We're about 2 years short of the end of the the auto-forced contract, about ~$350/mo and it will cost almost $3k to exit the agreement. 3 thousand dollars

Price increases: the last three years we've seen price increases of 9%, 17%, 19%... Good thing we have that "contract" to keep us safe from price gouging!

Alterations: oh, those prices increases stinging a little? Come change your services! People are using your bins and you want to clamp down on that by adding a wasted management approved lock and chain? Sure, thats $185 to deliver a lock and chain and tape it to the bin we're picking up from. Plus, we'll charge you $30/mo for that lock and chain, making many times over the cost of a lock and chain in each month.

The company is so far beyond caring about customers. Just lock them in and when they call and complain that their costs have gone up 50% in two years... Find ways to extract more money!

Waste Management raised prices with no notice except in fine print on the bill when received. I checked with Republic and found the same service for 50% less. WM bills 3 months in advance and I had paid and cleared payment prior to the next service term $209.00. On calling to cancel they said no refund would be allowed as their "bill / contract" indicates that by submitting the payment they agree to perform the service - whether they perform the service or not - and that constitutes fulfillment of the agreement. No service performed - no refund - that's theft.

The trashman refused to pick up our trash both on Wednesday 10/16/19 and Saturday 10/19/19. We are moving from 136 Extonville Rd Hamilyon, NJ 08620. We specifically had each trash bag approptiatley contained and unheavy. Donations were placed on opposite curbside and we had scheduled the donations pickup to come later in the week. The trashmen on wednesday wen thru the donations also leaving them a mess on Wednesday. That day they refused to pick up a single bag despite them beinf placed exactly as requested. Saturday they sat outside our home for 20 minutes my fiancee and I assumed they were finally taking the trash, we comw outside to find that they had ripped open almost all the trashbags, assumedly looking for things they wanted. Once againthey did not take a single bagas I went to ask why they did not take anything, they got in their truck and pulled off takimg the donations or whatever they wanted, leacing drawers of dressers open, destroying the trash bags, causing them to spill everywhere and once again did not take a single bag. I asked why wont you take the trash both wednesday and friday. We literally went theu all t trash making sure not too heavy and as required in your website. One of the trashmen gave me the finger from hanging on back of truck. This is not okay. We have moved out, Donation services are picking upthe furniture and all the teash bags and recyable materials should jave been gone by now. Also we have 2 full 3 meter bagsters that we have already paid for removal scheduled for the 21st. They also had the gall to dig thru those, thuse spreading trash all over our yard after we spent much time getting that to required specifications. We have moves as of today but the trash is all curbside and it looks bad when you take time out to make sure its easy for the trashmen and they go and create more work for us. Who digsand rio ps open fully closed garbage bags. I get therr are donationscloseby but have some common sense and digging thru my bagsters, I feel waste management should now refund us the money for the bagster pickup and take care of that for free. All week these trashmen have not picked up a single trashbag but instead dig thru, rop apart and spread trash all around yard and street.. I feel you should trear others as you would want to be treated and thats just wrong.

Our yard waste/compost pick up is skipped on a regular basis. We have lived at our address for 13 years, and we never had a problem until about a year ago. Since then the problem seems to be getting worse and worse. I do not know if this is driver incompetence, or if the driver is singling us out for poor service. Oddly, the driver wrote in permanent marker on my container, after I had complained several times, that I needed to keep my containers 3 feet apart. My issue with this is it seems like an excuse as I have placed my containers side by side for 12 years without a single issue, AND because all of my neighbors place their containers side by side on the street.
But, today I placed my containers 3 feet apart as requested and they still skipped my house. I am formally requesting that my route be handled by someone else, and that this driver be reprimanded.

I went past my payment due date one time due to surgery. I picked up and starting paying on the regular cycle, but was charged a reinstatement fee.

On pickup day, I saw that they had not picked up my trash. To my knowledge, I was all paid up. After calling, the service rep told me that I needed to call to have the hold lifted when that happens. It has to be done manually, and there was no way of me knowing that.

Now I am going to have trash in my yard for another ten days.
This is an issue for so many reasons:
1) My time is more valuable than having to call a company to remind them to release a hold that I am unaware of.
2) I paid a reinstatement fee...for WHAT exactly? I was NOT reinstated
3) This is POOR customer service, and deplorable business ethics.
4) I pay way too much for this service to have to put in this much effort for an issue they neglected to handle on their end.

I am shopping for a new service as we speak.

My garbage can has been sitting in front of my curb since Monday my bill was paid in full I've asked for a manager to call me and I'm not receiving a response.After repeated calls I was told I would receive a four dollar credit for one week of service but in the meantime my garbage can still sit on the curb phone running over and still have not received a response from management at Clm here in Georgia

After they pick my trash up they do not leave the trash cans where they found them. I find them down the street with someone else's trash cans. This has to be the 3rd time this has happened. When I moved to my apartment I had 4 trash cans now I'm down to 3 only. Your workers need to start doing their jobs correctly instead of just throwing other people property wherever they feel like it.

I scheduled and paid for a single mattress pickup two weeks ago in providence RI. They took the money out of my account and never picked it up. I called and they said they set it for the wrong address. They claimed that they had straightened it out, and that it would be picked up in the next pickup date. I put the mattress out again today and they took the trash, but did not pick the mattress up again. I don't know what else I am supposed to do, they already have my money.

Due to the season (fall) I ordered 3 yard waste containers. Today (Oct 7th, 2019), the Waste Management yard waste collections truck took one of my containers (I believe it fell into the truck container when they were emptying it). I called into WM customer service NW and requested a replacement container. The discussion leads me to believe I'll get the replacement container on my next pick-up day; hence I will be without one yard waste container but will still be charged for it. I requested, but was denied a credit for the lack of an available yard waste container for next week's pick-up. Please help me work with Pacific Northwest to get a 1 week yard waste container credit applied to my account [protected]).

On Friday, Sept. 27 th . 2:00 p.m.I was heading to me bank, chase bank in Bloomingdale. I big WM truck who did NOT have the right of way came barreling towards me almost hit me, t- boned to be exact. So I turn into my bank and the same truck is hot on my tail he has turned off of Shick. He proceeded to literally stay an inch away from my in pouring rain I had to stop because the lot was flooded but if I did he would have no doubt hit me. So I pull of hop out of my car and grab my phone to take a pic of his license plate to file a complaint. Your driver, a skinny white guy with grey hair jumps out of the truck and starts filiming me and grabbing his crotch suggesting I can suck it and flipping me off. He also did a maneuver with the truck like he was gonna spin it around and run me over, all while video taping me, laughing and flipping me off. I literally told home: you're on the job, do you think this is appropriate? You almost ran me over 2 times. This is life or death not a joke. He continues sticking his tongue out at me giving me a thumbs up telling me I can tell his boss no one gives a [censored] he can do what he wants. I got in my car and left because he obviously is not ok in the head. I got video and pix of the truck. Absolutely disturbing and disgusting behavior the whole chase bank drive thru witnessed your employee who is probably pushing 50 almost kill me twice then prance around and act like a toddler, not one single prompt reminding him that he is on the job made a single difference. If I didn't have somewhere to be so urgently I would have called 911. This guy needs to be off the road before he kills someone. Mark my words.. I am still in shock at what I dealt with and witnessed shame on you for hiring nut jobs who carry your name and don't care at all. My name is Lauren Prosser. My phone is [protected] and my email is: [protected]@yahoo.com. I expect to hear back something. I can also happily identify this joker and menace. Thank you for reading have a lovely day, Lauren Prosser

To whom it may concern

My name is James Wilson and I am requesting a driver review on the truck numbered 414809. While driving down Rutherford road Greenville SC around 4:10 pm the driver of the truck in question started driving aggressively behind my vehicle. The driver of the truck drove up beside my car and rolled down his window with threatening hand gestures. The driver views me and my 15 year old son who was in the passenger seat writing down the truck ID number. After letting him pass, the driver pulled over into the median, jumped out his truck acting sporadic and aggressive.

Waste management started charging admin fee. You don't have to pay for this fee if you enroll in paperless invoice and autopay. So I enrolled in both. However, I continue to get charged for the fee. I contacted waste management, they say that on the system, it is not showing that I have enrolled in paperless. I have unenrolled and enrolled back. Another invoice came, I got charged the admin fee again. The system is still showing that I am not enrolled in paperless. Why should customer pay for their system error? This is unacceptable and poor reputation of the company.

The operator of IL Plate 40 597, on Skokie Blvd in Northbrook IL before 6am displayed absolutely careless operating of his truck by flying out of the parking lot of a shopping center on the east side of Skokie Blvd, crossing all 4 lanes of traffic, and coming within inches of taking out several cars.

This operator is an extreme liability and was almost single handedly responsible for a multi million dollar claim as both my car and the car traveling in the left lane were both compact. He would have easily killed us both.

This operator should not be allowed in a truck!

I would like a response to this complaint as I am a WM customer and am considering every option to take my business elsewhere.

Jordan.[protected]@gmail.com or [protected]