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4.3 646 Reviews

Waste Management [WM] Complaints Summary

521 Resolved
120 Unresolved
Our verdict: Expect excellent service from Waste Management [WM]. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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8:51 pm EDT
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Waste Management [WM] lack of service

Company refused to pick up yard waste that was small pieces of dead sod that contained very little dirt. The weight limitation per bag was maintained per instructions. The customer service person had no answer except that he said it was not considered yard waste. When asked what it was he had no answer. I asked for a supervisor and he said they were all busy. I received no call back from the supervisor.

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9:38 am EST
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Waste Management [WM] deceptive practices

We have been using waste management for our home/small business for several years and watched the service go downhill and the tricks go up. One that hasn't been pointed out here is their constant schedule change.
So we are to have our dumpster picked up the first thursday of a full calendar week of the month. Three months goes by and that pick up gets pushed to the second friday of the second week of the month. Three months later the fourth monday of the month, and three months later the first friday of a full calendar week of the month. Now that would seem they are just busy and need to rearrange their driver's schedule a little, but the schedule is never moved back always forward and four times in a 12 month year means they have just shorted you a full month and your dumpster is overflowing with an extra weeks of garbage, which they charge you for a double pick up.
Another wm scam? I think so.

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can12345
Richmond, CA
Jun 20, 2015 9:54 am EDT
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From my experience with WM i realize they will do anything to have their way, which is to charge you the most. Their statements are misleading. They promise nice things over the phone and do not do anything, or do completely the opposite. Share your experience at Facebook Waste Management Reviews. Hopefully David Sneider will reply.

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2:00 pm EST
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Waste Management [WM] billing and service

I agree with... Waste management is to worst company anybody can ever have services with. I originally began my first experience with and I had pickup and billing problems with them from day one. They have missed pickup days, they have picked up however, they left trash all around the trash can that fell out while they were dumping. Worst of all problems with waste management is the billing. I left waste management and went to a company called louie's waste. I was happy with louie's, they had excellent services and billing. But louie's ended up selling out to waste management and I was once again back to the poor excuse for a company. I was so pissed to find this out. This company charges you $35 as a late fee and another $35 to resume services if you are discontinued. There fees are equivalent to 3 months of service. That # don't make any sense. I have obtained services elsewhere with another company and hopefully this new company will provide better services all around.
Best regards cory turner

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10:53 am EST
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Waste Management [WM] extra charges on my bill, not authorized

I have my Waste Management bill automatically taken out by the company every month. The bill is typically in the $40's per month. This month, I noticed the bill charge for over $65. When I called the customer service person said that their driver noticed that my trash bin was 35gal bin, rather than, 20gal bin. How in the world would I know this. Plus, since the original time when I signed up for the service, the bin never changed (as the bin was delivered by Waste Management, the first time). I told the rep that I was never told this and that there was an additional $4.70 extra charge for extra trash that I've never left. I told the rep that my trash bin lid is always closed so there is definitely no overflow. I can have my neighbors confirm this. She says that she can only refund 50% of the bill! Even though, they've never contacted me to confirm the inaccurate information given by their driver. I see a scam with this company for sure and I'd like to use another waste company, if possible.

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6:37 pm EDT

Waste Management [WM] never picked up trash

Prior to moving to my new residence, I contacted waste management and set up trash collection services. I gave my debit card and paid in advance. I moved it and had a lot of trash that I needed them to pick up. They never showed. I spent a week listening to every excuse in the book about how they set it up at the wrong address, would be right out and never showed. I finally asked for a refund and was told they planned to mail a check. After 30 days I called again and was told they planned to reverse the charge. I still have not received a refund. I noticed the name on several of my neighbors bins and called. The competitor came right out and fixed my problems. Don't use waste management in palm harbor. Their phone personnel are inexperienced and unprofessional. A joke!

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WMsucks
Horsham, US
Sep 23, 2013 7:00 pm EDT

So far they cannot figure out how to deliver a container to my house. Their first opportunity, and what do they do? Give me a preview of how bad their service is going to be. Thanks for posting your review.

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10:35 am EDT
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Waste Management [WM] deposit refund

I had a giant dumpster delivered to my home for yard debris removal. Waste management requires $650 deposit from which to deduct the charges for their service and refund the rest. They are holding my refund for 1 whole month! This is morally wrong, it seems to me that they could process a refund quicker than that. Are they collecting interest on my money that is sitting in their bank account?

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WMsucks
Horsham, US
Sep 23, 2013 6:53 pm EDT

Waste Management's service is so incredibly poor they cannot figure out how to deliver trash containers to my house, even after they promise to do so. I guess I can forget about having trash picked up. Read all the similar stories online.

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4:14 pm EDT
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Waste Management [WM] resume service fee

Waste management (wm) charged me for $20 (resume service fee) and 0.96 due to my late payment for the last cycle. Even though, there is no service interrupted nor discontinue service notice was mailed to me. I called the company try to get this charge reverse and they refused. They said once the payment is late and they need to charge the customer this fee.! I also requested wm to mail me copy of the contracts (between waste management and city of arcadia, ca) where it shows they can charge such fee and they obviously do not have. If you look the invoice of waste management, a lot of fine prints on their invoice to cover their bad behavior. Why my city has contracted our refusal services to waste management, is a big question. I am filing a complaint as well as calling my city to resolve their irrational charges too.

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steven l smith
, US
Oct 25, 2016 9:55 am EDT

My bank didn't send out the July payment till August and Waste Management wants $55 plus a $5 late fee to resume service her in Jennings Missouri.

It's ridiculous!

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WMsucks
Horsham, US
Sep 23, 2013 7:01 pm EDT

Yes. This is absolutely criminal.

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3:09 pm EDT
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Waste Management [WM] # backwards

Basically the worst.
I could write paragraphs detailing the many phone calls and emails and discussions i've had with waste management northwest employees regarding failed garbage and recycling pickups.
Suffice to say, they have their heads up their behinds.
Never have I experienced such bad attitudes and unprofessional, blame shifting behavior from a business. Usually, if you have a problem with a low level employee and ask to speak to their manager you can eventually find a supervisor who understands the basic tenants of customer service. Not so with waste management. They uniformly fail to provide even minimal customer service. There is no way to follow up with the same person, the only way to contact them is by their 1800 number.

At one point (about a year into this problem), they suggested that the problem with pickup was that my cans are beyond 3 feet from the curb. There actually is no curb or sidewalks in my neighborhood - the cans are about 8 feet from the street. Hoping to be able to stop "problems solving" with this company, I agreed to pay an additional fee because the cans are beyond 3 feet. I still receive notices from the company that my cans can't be picked up because they are beyond 3 feet. Repeat: I pay them a fee to pick up beyond three feet... They continue to use "beyond 3 feet" as a reason why it wasn't picked up.

I'm basically in shock that this company exists. I assume they will be going out of business soon.

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RichH57
Ashland, US
Sep 14, 2013 8:15 pm EDT
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Time to get a lawyer and take them to court to get your money back! If you have all the canceled checks/bank statements for the "extra service fee", then you WILL WIN.

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3:38 pm EDT
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Waste Management [WM] uber bad service

I was late paying my bill. Yes, my bad. I, unfortunately, didn't have enough in my account to pay the waste management bill the same time I paid my mortgage, water, electric and didn't even have enough to buy groceries. I lived on ramen noodles for the next 2 weeks before my next payday. I understood that they have to harass me by phone twice daily when my bill came due and I understood that they refused to collect my garbage the week my bill came due. But what I don't understand is why after I paid my bill, they still refused to collect my garbage 2 consecutive weeks. They took my money but didn't have the decency to provide me the service for which I paid for. Now I am left with no recourse but to file a complaint with the better business bureau and consumer protection services. I wish the local government will pay heed to the people's complaint and re-think about using the services of this company again. It was going well when garbage collection was serviced by a local company and not by the # waste management company from out of state.

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antoinefischer
Portland, US
Jun 11, 2012 3:27 pm EDT

I agree - they're terrible

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1:43 pm EST
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Waste Management [WM] horrible company!

Do not use this company!
I wish I had read all the horrible reviews online before I signed up because they are all true. Our rates have doubled in a year and a half because they kept raising the basic rate, plus adding in all kinds of “fees.” and their excuses about their costs going up are bogus. I called 3 other companies in my area and they will all provide the same service at half of what waste management is charging. Then when I tried to cancel my contract, I got hit with a 6 month cancellation fee plus other charges – over $1200! Their fees are exorbitant, their customer service is awful (don’t return phone calls, make no attempts to resolve the problems), and their one-sided service contracts allow them to raise their fees to whatever they want and you are legally bound to pay it! Stay away from them.

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Pro Bono
, US
Sep 24, 2014 10:58 am EDT
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Take advantage of your local conciliation court. You can easily find violations on their part to file a complaint. Get a copy of the contract from them and look for teaser items like $100 off, which the court will interpret as $100 off every month. Also per contract you are allowed to terminate if they raise the rates for specific reasons. If they did not cite specific reasons, which they don't, in their notices, you can claim the value of the increases. Typically, they will cite vague reasons like 'may be a number of reasons...'. If they don't collect the container after cancellation, which is their tactic to hinder switching providers, call the local police department. Many small businesses have successfully won judgements against them in small claims courts. Many law firms, including Attorney Generals, are investigating Waste Management for class action lawsuits, but small claims court is your best option for immediate results.

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sinmiedo
Queens Village, US
Jan 04, 2012 7:58 pm EST

Start by investigating one of your supervisors of a recycling plant in Newark, NJ. Harrasing and threatening employees but he knows to which person he has to tell that stuff. Like if you don't help me I'm going F everyone here making their lives misserable, be strong or leave, drinking on the plant if I continue maybe I have to take the whole day writing. Some of the people who want to work have to leave because they can't take that kind of things almost everyday. No one talks against him they don't want to lose their job although I had a person that was willing to help me. He should learn not to be involved sentimentally with his employees too.

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3:02 pm EST
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Waste Management [WM] no service

I requested service on may 2, 2011. They committed to deliever the dumpster on may 3rd, did not occur, they commited to pick up trash on mondays which has not occured todate. I have called the call center 8 times, and yet to have waste management meet the verbal or contractual commitments. They sent a bill, and contained a charge for $42.36, which they could not explain. If you have an option, I would use someone else!

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Fred
, US
Jul 30, 2009 5:37 pm EDT

From Pleasant Hill to San Ramon, CA. There is always problem and poor service by Waste management .

Messed up billing system (pleasant hill 2009 Feb)

Moved to new place, they failed to clear trash can two weeks in a roll. Wait a long time to have someone answered only to give another empty promise.

Are we american stupid or what? why allow a company like this to monopolise garbage services. Tired of complaining about this company.

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WMsucks
Horsham, US
Sep 23, 2013 6:55 pm EDT

Same thing is happening to me. Waste Management is the worst.

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wmbil10
mesa, US
Apr 21, 2011 5:04 am EDT

Please all of you contact me. I hate their service. One quarter there was no past due amount, January of 2011 I get a bill that charges the current due amount no problem on my credit card, but then all of a sudden there is a past due amount. Then a few weeks later the reinstatement fee. Nothing in the mail. The only reason I knew is because all of a sudden I was getting an email confirmation for over 120 dollars, bill normally around 90, and then I am being charged separately 38. Then again this month. Funny how all payments are going through without any change to my credit profile. I am calling tomorrow but from past experience it isn't going to be fun. I am going to get an audio recording this time. I setup an email in hope of getting responses to build a profile to fight back.
email me your concise story with how you could prove it. I can easily prove it by showing my invoices to a judge I would even post publicly by just removing my name, account, and address. Take pictures holding up your cell phone or the current days paper, get audio, and get invoices online as proof.
wmbillmonitor@hotmail.com

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4:20 pm EST
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Waste Management [WM] lazy

I live in apartments, and I take the trash out atleast 3 times a week, and I hate it. Only because there is always trash bags all around the waste management bin and not in it! Sometimes I make the effort to pick some up, but I feel it's not my job. When waste management takes the trash on wednesday mornings I look out the window to see if the pick up the access trash around the bin, as I watched the process I noticed that they push the trash to back of the bin and who knows whats back there hiding. It's gross, there needs to be some manual labor, rather than just a machine that picks up a bin and dumps the trash in the truck, someone or some worker/position willing to get out of the truck and pick up the access trash bags/ trash.

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JuliePooh51265
Lancaster, US
Nov 07, 2011 6:37 pm EST

This is an issue to take up with your manager and landlord. There must be maintenance guys who work there and this should be part of their job.

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6:41 pm EDT

Waste Management [WM] absolutely the worst company I ever dealt with

Absolutely the worst company I ever dealt with. But their contract is totally one sided. They keep on increasing your rate and no opt out.

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Dstirbl
Santa Ana, US
Sep 11, 2012 11:09 pm EDT

I agree 100%. I can't understand how WM can Get away with what they are doing. Something needs to be done. Please lets get read of this company, its is very unfair that they be the only ones to service the entire City of Santa Ana. If we would have a democratic system we should be able to choose our trash compnay like any oter bussiness. In other cities, example Costa Mesa, you have about 10 trash companies to pick up. The ones to blame is the City of Santa Ana for awading the contract to WM year after year.
Please joint this forum and lets get together and make a petition to get read of WM ASAP.

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6:37 pm EDT
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Waste Management [WM] overcharge

I am a customer of waste management & have been for the last 9 years. There was a random charge on my last bill of $18.48, I didn't look at my bill closely, so paid it. On my latest bill the random $18.48 has been added again. I phoned wm today (08/19/11 - spoke with a customer service rep, then stephanie floor lead/supervisor) they told me it was their mistake & they couldn't explain why it had been added, but I have to pay it anyway & they will then credit my account on my next bill. I told them I cannot afford to pay the random charge/mistake then to be reimbursed in two months time. I was told if I do not pay this random added charge again, I may incure late fees! After hearing this I asked if I could speak with a manager, only to be told that the manager had just gone into a meeting & will only repeat the same anyway. I'm outraged that I have overpaid on my last bill and now have to overpay on this bill when I can't afford to.

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miami-sci
Sunny Isles Beach, US
Oct 22, 2011 6:41 pm EDT

CALL YOUR CREDIT CARD COMPANY AND FILE A DISPUTE, BY LAW ITS ILLEGAL FOR THEM TO DO THAT. DON'T PAY.

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8:18 pm EDT

Waste Management [WM] price increases!

Waste management is increasing all of their rates and fees again! You can call for a price rollback before you pay your invoice and therebye "accept' the fees... If they say you can't get a rollback tell them you have a new hauler (reliable haulers in almost every area almost 40% cheaper than wm!) ask for a manager and tell them if they want to collect liquidated damages to go ahead and try.. They will just pick up their can leaving you with room for your new less expensive hauler... Increases in fuel environmental and recycling fees are a breach of your contract and any base rate increase before your annual contract date!

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2:40 pm EDT
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Waste Management [WM] terrible service

On friday, september 2nd, 2011 I called waste management of alameda county, in the city of oakland california, to start garbage service for a duplex I had just purchased. The account was opened and the garbage containers were supposed to be delivered to my tenants on monday morning sept 5, (garbage pick up day) when monday came and no containers were delivered, I called and was assured that on on tueday sept 6 I would get the garbage containers. When no containers arrived on tuesday I called again and was told that for sure on wednesday they would be delivered. When wednesday came and no containers arrived I called and spoke to supervisor carla who assured that the following day thursday I would get the garbage containers. When thursday came and no containers were delivered I spoke to supervisor trina and her supervisor amy, who said that route supervisor was out delivering the containers and that my address was on the route. Today is friday and I still dont have trash containers for my tenants. They moved in on the 1st have paid their rent and I cannot furnish a garbage container for them even though I opened the account on time. I have tried to complain to the wm's home office in houston texas, I have tried to put a complaint in the city of oakland, who is really at fault because they have created a monopoly in the city and there is no other company to go to.in the internet I have read all the horror stories related to this company and feel blessed that my story is not as bad as theirs. What can you do for me?

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10:08 pm EDT
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Waste Management [WM] - unreasonable cancellation fees

We've used this companies business service service for the last 10 years only because they are the only trash removal service available.in the last few years they have doubled their rate blaming gas prices, which have fallen. After requesting a reduced service package and being informed there's not one available we tried to cancell service. We were informed...

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10:12 pm EDT

Waste Management [WM] fraud

I just found out that this company has been chrging me for an extra trash can for probably the past 8 yrs. They use to charge me in a lump sum but recently the billing system changes in the city of south gate and now they break it down, which is when I noticed the fraudulent charges. I contacted the compnay but they have told me that they can only refund me for 12 months. They told me but they have not given me a credit. I am thinking of taking them to court. Any thoughts?

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wmbil10
mesa, US
Apr 21, 2011 5:04 am EDT

Please all of you contact me. I hate their service. One quarter there was no past due amount, January of 2011 I get a bill that charges the current due amount no problem on my credit card, but then all of a sudden there is a past due amount. Then a few weeks later the reinstatement fee. Nothing in the mail. The only reason I knew is because all of a sudden I was getting an email confirmation for over 120 dollars, bill normally around 90, and then I am being charged separately 38. Then again this month. Funny how all payments are going through without any change to my credit profile. I am calling tomorrow but from past experience it isn't going to be fun. I am going to get an audio recording this time. I setup an email in hope of getting responses to build a profile to fight back.
email me your concise story with how you could prove it. I can easily prove it by showing my invoices to a judge I would even post publicly by just removing my name, account, and address. Take pictures holding up your cell phone or the current days paper, get audio, and get invoices online as proof.
wmbillmonitor@hotmail.com

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11:39 am EDT

Waste Management [WM] union workers won't go the extra mile

Waste mgnt did not pick up my green bin for two weeks, I called and they said sticks were were sticking out. My green bins go empty 80% of the year. These union workers need a smack upside the head. when the rest of us are out of work and they have their fat contract but won't make a little extra effort they are making a big lazy mistake. Because when they go up for a bid for the next contract I will make sure they don't get considered.

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wm lo
, US
Sep 14, 2013 7:17 pm EDT

I have worked for waste management for 20 years and I don't know about union workers but I get paid by the hour and for 20 years of service I don't make what people think I do I use to take pride in who I work for but then they came out with new things that cut in to the bottom line a employee can make they stop paying for vacation time not used so there went money for Christmas time and now they took our safety bouns and made them into a point system which isn't worth nothing

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antoinefischer
Portland, US
Jun 11, 2012 3:28 pm EDT

I agree

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3:48 pm EDT

Waste Management [WM] lousy service

I rented a dumpster from waste managment for what was supposed to be eleven days, april 16 to april 26. The dumpster wasn't deliverd on the 16th, which was a friday. When I called to complain, I was told to call back on monday, becouse it was after normal buisness hours. The local office was only a few block away, so I drove by to see if anybody was there, which there was. The guy I talked too said told me I wasn't in their system to get a dumpster deliverd that day, even though I had a reciept showing that I was indead supposed to get one.
They sent someone out the next morning (saturday) to look at my property, and told me there was no way they could put the dumpster in the driveway, but they could leave it in the street if I had a permit from the city, which I couldn't get untill monday. So I finally got my dumpster 3 days late, and they they did manage to pick it up on time, but there's still the matter of the three days I paid for but didn't get.

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Waste Management [WM] In-depth Review

Company Overview:

Waste Management (WM) is a leading waste management company with a rich background and history in the industry. Founded in [year], WM has grown to become a trusted name in waste management services. The company's mission is to provide sustainable waste solutions while prioritizing environmental stewardship and customer satisfaction. With a vast network of facilities and operations across [location], WM offers comprehensive waste collection, disposal, and recycling options to a wide range of industries and sectors.

Services Offered:

WM offers a diverse range of waste management services tailored to meet the specific needs of its customers. The company provides efficient waste collection, disposal, and recycling solutions, ensuring that waste is handled responsibly and in compliance with regulations. WM's services extend to various industries and sectors, including residential, commercial, industrial, and healthcare. The company also offers specialized services and solutions to address the unique waste management requirements of different industries.

Environmental Sustainability:

WM is committed to environmental stewardship and sustainability. The company actively works towards reducing waste, conserving resources, and minimizing its environmental impact. WM implements initiatives and programs that promote recycling and renewable energy. By investing in advanced technologies and innovative waste management techniques, WM strives to achieve a more sustainable future.

Customer Experience:

WM prioritizes customer satisfaction by ensuring ease of access and utilization of its services. The company offers user-friendly platforms and tools that enable customers to efficiently manage their waste disposal needs. WM's waste collection and disposal processes are known for their efficiency and reliability. Additionally, the company provides responsive customer support, ensuring that any queries or concerns are promptly addressed.

Pricing and Value:

WM maintains transparency and clarity in its pricing structure, allowing customers to understand the costs associated with their waste management services. The company offers competitive pricing compared to other waste management companies in the industry. Customers can expect value for money in terms of service quality and overall customer satisfaction.

Technology and Innovation:

WM embraces technology and innovation in its waste management processes. The company integrates advanced systems for waste collection, tracking, and reporting, enhancing efficiency and accuracy. WM also focuses on innovation in recycling techniques and waste-to-energy solutions, contributing to a more sustainable and resource-efficient waste management approach.

Compliance and Regulations:

WM adheres to local, state, and federal regulations in waste management. The company ensures that its operations comply with all relevant laws and regulations to maintain ethical and responsible waste disposal practices. WM has obtained certifications and accreditations that validate its commitment to compliance and responsible waste management.

Corporate Social Responsibility:

WM actively engages in community initiatives and charitable activities, demonstrating its commitment to corporate social responsibility. The company supports local businesses and organizations, contributing to the growth and development of the communities it serves. WM also prioritizes employee welfare and development, fostering a positive work environment.

Reputation and Trustworthiness:

WM has established a strong reputation and credibility in the waste management industry. The company's commitment to delivering high-quality services and its focus on environmental sustainability have earned it the trust of customers. Positive reviews and feedback from previous customers highlight WM's reliability and professionalism. The company has also received awards and recognition for its contributions to the waste management sector.

Future Outlook:

WM has ambitious plans for expansion and diversification of its services. The company aims to embrace emerging technologies and trends in waste management to stay at the forefront of the industry. WM is committed to continuous improvement and innovation, ensuring that it remains a leader in providing sustainable waste solutions.

How to file a complaint about Waste Management [WM]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Waste Management company. Make it specific and clear, such as "Incorrect Billing for Waste Collection Services" or "Missed Garbage Pickup Dates".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with the Waste Management company. Include key areas such as:

  • The nature of the service or issue, including dates and locations.
  • Any communication you've had with the company's customer service, including dates and the nature of the interaction.
  • Describe the problem you faced, such as missed pickups, overcharging, or poor customer service.
  • Steps you've taken to resolve the issue and the company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or health and safety concerns.
Be as specific as possible, providing a chronological narrative of events and any relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or photos. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the Waste Management company, whether it's a refund, service to be rendered, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from the Waste Management company or other users who may offer advice or share similar experiences.

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Website

www.wm.com

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Use this comments board to leave complaints and reviews about Waste Management [WM]. Discuss the issues you have had with Waste Management [WM] and work with their customer service team to find a resolution.