Warranty America, Carchex — Extended Warranty failures
The info. below was in response or went along with another post, but I felt it should be added as a separate complaint. It seems that some people respond to the various posts and threads stating that they are VP's, employees, etc. of Warranty America and state that they are committed to customer satisfaction. Well...If they continue to sell their service, collect payments, and then not honor the language of the warranty contract they sell you and don't try to contact each person to resolve issues, then they stand out as a dishonorable company to deal with. If they'd like to settle with me, I'll be glad to make note of it here. Come on Warranty America, the people are waiting to sing their praises about how supportive of a company you are. I can be contacted at [protected]@msn.com
I'm a Maryland customer and am starting into what I think was a rip off warranty on my 2002, 93k mile Avalanche, ...but hope to be wrong. My truck is in the shop for power window problems and coolant loss problems. Warranty America tells the shop(Dealer) that the power window motor is covered but they don't agree with the dealers price on parts and that they'll call the dealer back in a couple hours after they check around with their own sources. The WA rep also argued with the shop manager about replacing one part, not the assy.. The rep double checked after arguing the matter and conceded that it would be the assy.. Well, the shop manager hadn't heard anything back from the WA rep. and was gonna check back after lunch. The comment above stating "Third, WE do not control how long any vehicle is in any shop. We are not the ones doing the work so how can we?!" Oh, butyes they do control how long the vehicle is in the shop. Right now, mine sits waiting for WA rep to agree to shop parts price or provide the parts.
Next problem is the failed heads on my engine that are leaking coolant. WA rep says that's not a covered item. I thought pretty much all of the motor and powertrain were covered. Replacement heads will run me approx. $3000 after diag and parts, new GM motor (with 3yr/100k warr) will run $5400 installed. Well, since WA doesn't seem to cover much, I'm stuck with the bill, so I'll try GM's warranty on the new motor. Hope they at least cover a power window and then maybe cancellation of warranty is all that is left unless WA wants to correct all the above problems their having fulfilling their promises???
I ended up with the warranty from WA on the basis that Carfax refers buyers of vehicles to Carchex which in turn ends up being this Warranty America. Good luck to all, but from the reading of the previous post's, it appears that WA is scamming or just very poorly managed.
Like I said above, I hope all these complaints are wrong and WA stands up and smooths the road on repairs, but right now my truck and wallet are in the shop!!!