Jazz (formerly Warid Telecom)
reviews and complaints

They'll charge you extra despite of the rates they have setup.

For example the average call rate is 3.50PKR per 60seconds but they cut amount by 7PKR per 20seconds in reality.

Despite of remaining MBs in your package they'll still deduct amount from your balance for 47PKR per 15MBs used.

They're shameless and their customer service is very poor. They'll never accept their mistake and will invalidate your complains like a cow sitting over the phone who knows nothing else to say than to 'Moo'.

Dear Sir/Mamm of Mobilink co,

Here in our village there are network issues which are not being resolved by some reason!

But Ufone-Telenor are setting up there tower for encouraging our more than half million people to convert there jazz/warid and zong sims(Network) to ufone and Telenor because for the certain reason of absence of Jazz(Mobilink) Network .

So I Herby request for the installation of Jazz(Mobilink) Tower in my Area and would be willingly offer my land for the certain operations to be installed.

Thereby on behalf of half a million jazz subscriber's I need a reply from you as soon as possible.

Your's Faithfully M.Hanif Gorayah...

On Wed, Feb 21, 2024, 12:07 AM Main Muhammad Hanif Gorayah

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in Chak no 71 / 5-L tehsile and district pacca sahiwal . This is most suitable location for your Mobile Tower installation. Mostly here Mobilink signal are very low . Please send your servey team .

Contact person: Kamranshoukat

Contact No: [protected]

Like your company claims to be the most used SIM but your network coverage is very poor in some areas. There are five villages in our area and each village has five hundred to six hundred houses and each house has eight to nine people. Everyone has drawn four sims. Sim of all the jeez. Guess how many users there will be in millions and the network is crap. Internet is far away, calls are also attended on the roof. The elders of the village have decided that if our problem is not solved, then they will block or break all the sims. Address: District Khairpur Mirs UC Ubhri Village Easson Bhayo

Dear CEO of Jazz Company,

I am writing to you today to express my concerns regarding the lack of network coverage in our region. As you may know, many people in our area are experiencing difficulties with their Jazz network. Despite being a popular choice, Jazz has failed to provide adequate coverage in our region, and as a result, many users are switching to other networks in search of better call quality.

The problem is compounded by the absence of a Jazz company tower in our area. As a result, users are experiencing a significant drop in signal strength, and are unable to make calls or connect to the internet. This has led to widespread frustration, with many people feeling that they are not receiving the level of service they deserve.

I believe that this is a problem that can be easily addressed by installing a Jazz company tower in our region. This would not only improve the quality of service for existing users, but would also attract new customers who may have previously been put off by the lack of coverage.

I understand that installing a tower can be a significant investment, but I am confident that the benefits would far outweigh the costs. I believe that this investment would not only benefit Jazz, but would also benefit the wider community. By improving network coverage in our area, you would be making a valuable contribution to the development of our region.

I would be happy to discuss this matter further with you, and I would be more than willing to provide any additional information or support that you may require. Please do not hesitate to contact me if you have any questions or concerns.

Thank you for your attention to this matter.

Sincerely,

Abdul Wahab

Region: Kanjan Nasheeb, Shahalam Kanjan Tehsil Kallur kot,District Bhakkar,

Punjab Pakistan

To

The Managers,

The Mobilink

Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in Chak no 17/TDA Thsil Darya khan District Bhakkar province Punjab of 7 Marla plot.

I m living in Chak no 17/TDA Thsil Darya khan District Bhakkar . This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low . I provide this place for reasonable rent.

Kindly send your Survey Team for inspection of your business.

Thank you.

Name of Contact Person:Sajid Hussain

Contact Nos [protected]

Sir Hamara Gaoun Chak No 414 TDA hh hmary Gaoun m Jazz k user almost 1500 hen Jo k signal problems buhat zyada hen

Mehrbani farma kr hmary gaoun m Jazz ka tower install kia jaey Thanks

Before i was using 2G service of jazz but now i try to enjoy jazz 4G.I went to the market and i said i want jazz 4G sim then he said you need to replace it then i said its ok he charged me 150 rupees .i had done 3-4 days but untill now i can't enjoy 4G speed still coming E i mean edge.please solve my problems otherwise I have to close this sim

Thanks

It is very bad network in my area icannot make call please solve it

Mobilink - Poor signal or No coverage

We are living in Goth Haji Chatta Rind

گوٹھہ حاجی چٹہ رند

HabChowkey ,Balochistan. Where signal coverage is very poor. We can not calls at homes due to poor network coverage. We can not deliver the SMS to anyone due to poor signal. There is need of a signal tower as there is no tower before. We are facing single problem issues . Kindly install the tower here. I will provide place for the installation of tower at reasonable rent.

Regards. Muhammad Imran

Contact no [protected] ,[protected]

Sir in my town Basti Mian Hakim Ali sahib Luddan Vehari Punjab Jazz signal service is very low even we can't calls 2G network coverage is disturbing alot and 4G network coverage is zero no 3G and 4G network coverage our population is 20 thousand plus mostly people are using jazz sims but in our town there is no jazz service because towers are on distance place kindly resolve our issue through the installation of new jazz tower 🗼.

My address:Basti Mian Hakim Ali Sahib Vehari Punjab.

My location: 29°55'16.2"N 72°39'42.7"E

Contact no: [protected]

I have a issue of mobile network in my area their is no network my calls dropped please resolve my issue
area : dream avenue raiwind road

My number [protected] outgoing was suspended on 07-01-22, I deposited 6, 000 out of 10, 000 credit. But since then my number is not being restored.
My number is used for my business calls and not to forget, I am a gold customer. I called jazz gold helpline and it took 30 minutes for a rep to get my call.
After talking to him he told that the amount is not sufficient for restoration. However, considering my credit limit of 7, 000, remaining balance of 4000 was enough to restore my number. He instead of explaining the case, disconnected the call. Is this what you Jazz want its customers to experience. Totally disappointed in Jazz and it's services

[protected]. Email thread=2314914. Complaint no 41120

It's been quite sometime my miss call alerts service is not working.

I have sent many emails to customers service and they have been giving me a time of 24 hours to activate it. Finally they gave me a deadline for 1st December and they still haven't activated it. Also they're not answering my emails anymore and to reach them over a call is high hill task.

Can you please address my complain ASAP.

Regards,
Shahid Qureshi

I am doing complaint about your contractor company mes engineering Pvt ltd. I was an employee for 2 days . There is a person which name is jaffershah he is blady theif.. daily he is almost 15 lts diesel taking out the one side. Plz take the action for your diesel daily 40 ltr disel jaffer shah is seling .. plz do some action for this company. Or out this person from this company otherwise he will not anything on the sides. When I complaint to mes company manager. So he said just keep quite. If you have to do so you can do work otherwise you can leave...my contact no. Is [protected]. You can call me. If you have any queries.

Deplorable response to my earlier complaints regarding non Activation of roaming during flights from Lahore-Doha- USA.
It was confirmed by Service Centre Mini Market Lahore that service would be activated on reaching Doha.
My security deposit is more than sufficient.
Resultantly I faced lot of torment and anguish at hands of Jazz.
I am totally disappointed with your services being an old customer over 25 years.
Salman Aslam
[protected]

I travelled from Lahore Doha Phoenix on 1 October 2021.
I checked from service Centre Mini Market regarding availability of Roaming Services. At mobile [protected]. They all assured me that service would be available as I had a good deposit over ten thousand.
Unfortunately no service was available. No SMS received from local and international services provider at Doha and USA.
Even now no service available.
This depicts deplorable and appalling standard of Jazz services.
Their customer service is pathetic. I faced intense agony in contacting my relations and making urgent calls.
Severe and stringent action be taken for such grave dereliction and causing torment and anguish to its customers.
Salman Aslam
[protected]

I have corporate sims registered with PAF. I have visited jazz head office peshawar twice for converting it to my name but it is still pending after passing 2 weeks. Although I have paid all the dues and got NOC from the department but still my sims have not been converted against my cnic. My Complaint may please be considered gravely and my sims may please be converted from corporate to my name

Dear Sir
My self SyedAbunautabBalkhi living at GULSHAN E IQBAL Uc 24 Karachi. I am using jazz my contact no is [protected]. Mostly i faced issue i.e "either one signal or service is not available" . It is requested signal problem may please be rectify on war footing
Thanks regard
Syed Abunautab balkhi

Dear Jazz,
I have been a loyal customer of jazz for as far as I can remember, but due to the incapability of the customer care service, I am thinking about converting my network to a provider which actually cares for its customers instead of making lame excuses. I have been in Korea for the last two years, I had contacted the customer service center for the retention of the ownership of my number ([protected]) as I do not see myself traveling back to Pakistan this year. They suggested that I should transfer the ownership of my number to a family member to which I accepted and followed through with the necessary documents for the transfer. After they had received the documents, they suggested that it will not be possible as you guys do not have an office in the city where my brother lives (Sukkur), and he will have to travel to a city where they have experience centers and he will have to do it multiple times for throughout the process. My brother is a professor at SIBA university, even if he wasn't I would not ask him to travel to another city for something that he is doing for me as a favor. Furthermore, I see this as a problem of jazz and not its customer as I fairly remember that you have multiple franchises in my city with all the equipment necessary to verify the identity of your customers. I have been telling your customer care service to suggest an alternative for this situation and all they have done so far is to tell me that they cannot do it without the experience center and keep repeating themselves without actually helping me resolve this issue by repeating the same thing over and over again like a broken record. I am deeply disappointed with the behavior and laziness of your so-called customer care service that is as useful as a pet rock. I have been fed up to the point that I am thinking about shifting my network provider. I would have asked your customer care for the procedure for that but I am sure they will make up some ridiculous excuse as to why they are incapable of doing that. Therefore, either help me solve this issue or let my number be transferred to a network provider where I can actually be cared for.
Regards,
Muhammad Kashif Ali
Email: [protected]@gmail.com
Reference email thread # 2232086