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Very poor and cheap quality
I heard a lot about Warby Parker, they are quite famous and I decided to try them. To be honest I expected high quality but as a result I was extremely disappointed with everything.
Glasses are very important part of my life, I wear them everyday and I want them to be good looking and of a high quality.
When I received my glasses I wasn't happy, they did not fit, frame looked cheap and was too wide. I tried to get a refund but they refused and offered a price off on my next order. I will not make the same mistake and will not buy from them again!
I would not recommend Warby Parker to anyone
I have ordered a pair of glasses from www.warbyparker.com and when I placed my order I sent them a prescription which I received from my doctor.
When I received my order I couldn't see anything through them!
I contacted Warby Parker customer service right way and asked for their doctor. They said that he wasn't available and asked what was wrong. I explained that glasses were way too week and made wrong and asked them to fix everything.
It took me three months to get the correct glasses. All the time I heard nothing but empty promises and lies. No matter how many times I've asked for a refund they refused over and over again.
Finally I received the correct pair and I'm glad that this nightmare is finally over. I would not recommend Warby Parker to anyone!
Bad experience
I have ordered a pair of glasses about a month ago and did not receive anything yet. I contacted Warby Parker customer service and spoke with their rep about my order. They claimed that they sent me a notification that my order was cancelled and that they asked me to contact them as soon as possible. I never received any messages from them and had no idea about my order being cancelled!
I said that I want my money back and they refused.
Don't trust Warby Parker and don't order anything from this website!
Terrible company!
I have ordered glasses from Warby Parker. My ordered included lens and frame. When my order arrived one lens was damaged and there was a big scratch. I immediately contacted Warby Parker customer service and asked them to fix it and they said that they can't change only one lens and that I need to buy a new frame as well! Well, it was their fault and not mine but they turned my life into a real nightmare. What a terrible company!
Really unprofessional, poor service!
I made an order and then received a message from Warby Parker with an offer to buy more expensive lens. My order was on hold until I responded to that email. I actually did not even checked my mail for days, so I had no idea that my order was on hold. After I told them that I didn't want more expensive lenses they said that my order would be shipped right away. That was at least three weeks ago. Few days ago I contacted Warby Parker customer service and their rep told that my order was cancelled. But the most interesting part is that no one bothered to reach out to let me know that my order was cancelled. It’s been two days now and still no information about the refund. I don’t know what to expect from them. I hope I’ll get my money back.
Replied
They lied to me and lost my prescription
My doctor prescribed me glases, so I went to the website www.warbyparker.com. I chose glases and paid for them. Everything was ok, but the rep hasn’t informed me if the glases were sent. I called them yesterday and the rep told me that they have lost my prescription and they couldn’t reach my doctor as well. I called to my doctor after that and asked about...
Read full review of Warby Parker2 months and still no sign of the sunglasses
I ordered sunglasses from the website www.warbyparker.com 2 months ago. When I placed the order, the seller provided the confirmation email, where it was mentioned that the delivery could take 10 days, but not 2 months. It was too much for me, so I returned to the website and asked for refund. Still no news, but I hope that they would return money back. But the company is completely irresponsible.
Read full review of Warby ParkerAwful quality of sunglasses
I bought two pairs of glasses from the company www.warbyparker.com. I got the sunglasses yesterday, but the quality was so poor that one pair arrived already damaged. The second pair looked like piece of crap. I took the order and returned it to the seller, but still no news from the seller. I want only my money and nothing else. I don’t need any wrangles. Please, maybe someone can help me.
Read full review of Warby ParkerThey twice delivered wrong order
I ordered glasses from www.warbyparker.com. I got wrong pair glasses, but the seller ignored all my complaints. After that I ordered from them again, but they again failed to provide correct order. The company is total mess, so please stay away from them and post comments about your things with them. Share your views and post comments about this company.
Read full review of Warby ParkerThey overcharge and provide bad-quality glasses
I twice ordered from the website www.warbyparker.com. I was really upset, ‘coz I choose the glasses and proceeded to pay, but the price on the website didn’t match with the price, which they took from me. Their customer services didn’t work and no one replied to my multiple emails. As well as the quality of glasses was bad. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
Bought two pairs of glasses. Overcharged me as well. Warby Parker withdrew funds multiple times in succession, temporary costing me hundreds of dollars in excess of actual charges, only one charge of which corresponded to actual price. This can happen for all kinds of reasons, especially when purchasing online.
So, understanding that mistakes can happen, I call Warby Parker fully expecting that we'll work this out immediately, no big deal. The friendly representative essentially fabricates a story about how my salesperson had just sent me an email abut this (he had not) and that Warby Parker have already credited me the amount of the difference. They had not done so.
I had to get my bank involved and lodge an overcharge dispute.
So, while I have no problem with Warby in terms of their glasses, or even the fact that they may make a mistake now and again, I certainly do have a problem with lying, especially when it wasn't even necessary.
I wouldn't do business with them again
I've ordered 3 pair of glasses and 3 pair of sunglasses and all have been the best glasses I've ever had. Customer service has always been unbelievably good. Best people and company I've ever shopped.
Horrible experience with this seller
I had bad experience with the website www.warbyparker.com. Twice I ordered from them, and the price on the screen didn’t match with the price, which they took from my account. I twice argued with them, but it was unsuccessful. They didn’t return money, and they wanted to assured me that they charged me correctly. And they didn’t provide me my order yet. So...
Read full review of Warby ParkerAbout Warby Parker
The company's mission is to provide access to affordable eyewear to everyone, regardless of their financial status. Warby Parker has achieved this by offering a range of eyewear options that are both stylish and affordable. The company's frames are designed in-house and are made from high-quality materials, such as acetate and titanium.
Warby Parker's business model is centered around providing a seamless customer experience. The company offers a home try-on program that allows customers to try on up to five frames at home for free. This program has been a major success for the company, as it allows customers to try on frames in the comfort of their own home and eliminates the need to visit a physical store.
In addition to its home try-on program, Warby Parker has also opened a number of brick-and-mortar stores across the United States. These stores offer customers the opportunity to try on frames in person and receive personalized assistance from trained staff members.
Warby Parker has also made a commitment to social responsibility. For every pair of glasses sold, the company donates a pair to someone in need through its Buy a Pair, Give a Pair program. The company has also partnered with non-profit organizations to provide access to vision care and eyeglasses to underserved communities.
Overall, Warby Parker has revolutionized the eyewear industry by offering stylish, affordable eyewear and a seamless customer experience. The company's commitment to social responsibility has also made it a favorite among socially conscious consumers.
Warby Parker Customer Reviews Overview
One of the most commonly praised aspects of Warby Parker is the quality of their products. Customers consistently report that their glasses are well-made and durable, with lenses that are clear and comfortable to wear. Many also appreciate the wide range of styles available, which cater to a variety of tastes and face shapes.
Another major selling point for Warby Parker is their affordable pricing. Compared to traditional eyewear retailers, Warby Parker offers glasses at a much lower cost, making it accessible to a wider range of customers. Additionally, the company offers a home try-on program, which allows customers to try on up to five pairs of glasses before making a purchase.
In addition to their products, Warby Parker is also praised for their commitment to social responsibility. The company partners with non-profits to provide glasses to those in need, and has also implemented sustainable practices in their production and shipping processes.
Overall, Warby Parker is a highly regarded brand that offers quality, affordable eyewear with a socially responsible mission. Customers consistently report positive experiences with the company, making it a top choice for those in need of new glasses.
Overview of Warby Parker complaint handling
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Warby Parker contacts
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Warby Parker phone numbers+1 (888) 492-7297+1 (888) 492-7297Click up if you have successfully reached Warby Parker by calling +1 (888) 492-7297 phone number 0 0 users reported that they have successfully reached Warby Parker by calling +1 (888) 492-7297 phone number Click up if you have UNsuccessfully reached Warby Parker by calling +1 (888) 492-7297 phone number 0 0 users reported that they have UNsuccessfully reached Warby Parker by calling +1 (888) 492-7297 phone number+1 (646) 517-5223+1 (646) 517-5223Click up if you have successfully reached Warby Parker by calling +1 (646) 517-5223 phone number 0 0 users reported that they have successfully reached Warby Parker by calling +1 (646) 517-5223 phone number Click up if you have UNsuccessfully reached Warby Parker by calling +1 (646) 517-5223 phone number 0 0 users reported that they have UNsuccessfully reached Warby Parker by calling +1 (646) 517-5223 phone number+1 (312) 513-2839+1 (312) 513-2839Click up if you have successfully reached Warby Parker by calling +1 (312) 513-2839 phone number 0 0 users reported that they have successfully reached Warby Parker by calling +1 (312) 513-2839 phone number Click up if you have UNsuccessfully reached Warby Parker by calling +1 (312) 513-2839 phone number 0 0 users reported that they have UNsuccessfully reached Warby Parker by calling +1 (312) 513-2839 phone numberRecruiter
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Warby Parker emailscarlo@warbyparker.com100%Confidence score: 100%Supporthelp@warbyparker.com100%Confidence score: 100%Supportprescriptions@warbyparker.com90%Confidence score: 90%
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Warby Parker headquarters161 Avenue of the Americas, 2nd Floor, New York, New York, 10013, United States
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