Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews and complaints

walmart.com
walmart.com

Learn how the rating is calculated

4.0 8321 Reviews
Verified
The authenticity of the customer service contact information for Walmart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart complaints 2740

ComplaintsBoard
A
12:01 am EDT

Walmart discrimination and harassment and bullying and intimidation and unfair treatment

Black department manager being disrespected and being harassed being expected work department with out help given unexpected assignments with no help all other department managers have walkie talkies even those promoted after him when inquired about his he keeps being told there is not one they unprofessionally call other DM and send me messages the store manager and co manager and my supervisor unprofessionally talk about me to other employees also riding my back to carry the work load of mote than two people and then always harassing me about what doesn't get done never looking at what had to be done what got done and that I doing a whole department alone. Feel like I set up to fail daily.

Read full review of Walmart
Hide full review
ComplaintsBoard
M
1:45 pm EDT

Walmart pharmacy service

I wanted to make a complaint to employees of Walmart Pharmacy in Bristol, CT store. On June 30 I placed the order by phone for Zolpidem (Ambien). The message that is recorded on the tape informs that the pharmacy needs one working day to contact the doctor. I've been taking this medicine for over a year. Every time it it requires confirmation by my family doctor. On On July 3 the day before national holiday at 5:30 p.m. I went to pick up the drugs. Pharmacy did not have a medicine prepared for me. I was informed that they contacted my doctor on Monday but they did not get an answer. For 3 days no one from the staff contacted me and did not inform me that my order was not carried out. Instead, I heard that I should check whether the order was made before the arrival and that the employees are so busy that they do not have time to call. During the conversation, the one of the employee was folding a shopping bags. On my question, what should I do without medicine, which is the only medicine for me to help me to fall asleep, I heard to pick up something out of the shelves or go to the emergency room. Because of laziness, lack of empathy, negligent, surliness I got a nervous breakdown in the store because I knew that 3 sleepless nights are waiting for me. My ordeal would be avoided if the pharmacy worker will call me about the status of my order instead of waiting 3 days for a miracle.
I hope someone will take the responsibility and consequences for this unacceptable situation.
Hanna Mroczkowska

Read full review of Walmart
Hide full review
ComplaintsBoard
M
6:44 pm EDT

Walmart better homes and gardens colebrook 7 piece patio set

Not a complaint. I need a replacement

Hello! I recently bougth a colebrook 7 pieces patio set at walmart but unfurtenately I broked the table top glass accidentaly when I arrived home. I need a replacement. Would you please contact me at [protected]@gmail.com
I already called walmart and they dont sell the glass.
I really apreciate your help.
Thank you in advance

Malena ibarra

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
B
9:50 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

There is one Assistance Manager at this Store in Vandalia, Illinois that is the rudiest. Her name badge has Sue on it. I have heard her talk very rudely to the employees right in front of the customers, and has been heard her being rude to customers as well. I think this is a disgrace to the employees to be treated like this. It seems the store manager or...

Read full review of Walmart
ComplaintsBoard
S
2:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart pharmacy refusal to fill prescription

The show low, az Walmart location refused to fill script from hospital for spouse for after her surgery. Pharmacist stated he'd have to confirm with spouses pain management doctor before filling. When stated that would be ok pharmacist then stayed it didn't matter what the doctor told him he would still refuse to fill the script because he didn't believe in the script. The pharmacist is not a pain management specialist. If given a script and confirmed with doctor that script is necessary and why then they should fill script. Being denied up front because of a pharmacist believe is bad business and goes against Walmart's practice of helping the customer. This matter needs addressed and if not corrected then the pharmacist does not need to be working with Walmart if he refuses to provide any medication that he believes doesn't need filled instead of doing his job and confirming script is correct through the doctors office. This is not the first time this pharmacy has implemented this practice and not helping the customer. I do want a follow up contact on this matter. Please contact me at [protected].

Read full review of Walmart
Hide full review
ComplaintsBoard
C
2:33 am EDT

Walmart amazon, walmart, target, samples

I should be getting back thousands of samples and I NEVER Get them! I have a picture of every money gift card from Walmart, Amazon, andtarget along with all of the other store youvadvertise in here ! What the hell is going on? I have 47 pictures of 47 different 1000.00 Walmart cards and I haven't received one of these why? Why? Why? Tell me why? Are you a fraud? Come on! Give me what u won in your web site that's fair! And gift cards with1000.00 on them not zero balance! I'm sooo mad right now !

Read full review of Walmart and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
W
W
WM 2021
, US
May 10, 2021 11:33 am EDT

I believe you may have been scammed. You’re simply giving away your contact information to an unknown group for gift cards that appear to be fake. Walmart gift cards do not look even close to the one in the picture

ComplaintsBoard
D
2:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart walmart money card services

I had my Walmart money card stolen Friday June 21st 2019. A withdrawal was done at an ATM at a Comerica, Region One, in Detroit, Mi. without my permission. I cannot get that location or ID number of the ATM to have the person who withdrew that money prosecuted from Walmart Money Card Services! My recommendation is do not get a Walmart money card and I will tell everyone that! In my opinion, Customer service for the walmartmoneycard is useless!

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
M
3:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Mina and me Andre and Monique visited the Walmart at 1015 TX-80 San Marcos, TX and on 6/22/2019 the Bathrooms were disgusting both the womens and the mens rooms were full of dirt and feces on the floor and the toilets were not flushing I complained to the manager and he threatened to ban us form this Walmart If we said anything and he paid us 150...

View 0 more photos
Read full review of Walmart
ComplaintsBoard
B
2:25 pm EDT

Walmart checkout line issues

At the Hanford, CA Walmart, the checkout process is fast becoming almost exclusively the self-checkout counters only and if a customer prefers to have a cashier---well, that's just too bad. Saturday, June 15th, at around 9pm, there were over 12 people with full carts in line at the one and only cashier-operated line. I do not understand why Walmart would openly advertise using the "American jobs" tagline, when the obvious trend is to CUT cashier jobs---and completely disregard the preference of those people who want cashiers and really dislike the self-checkout. Personally, Walmart has gone from my first choice for groceries, to my third solely because of the self-checkout being shoved down my throat.

Read full review of Walmart
Hide full review
ComplaintsBoard
L
1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart checking out

Walmart Mount Pleasant, Iowa sick and tired of standing in line because of not enough checkers so again I go to the self checkout for the 2nd and last time of my life! Always a mistake on ticket live10 miles away! Called Manager of store and asked why not enough checkers no answer. Told me bring receipt in told him not coming to store ever again...common sense in there is out the window!Walmart Corp needs to Wake Up and get involved with small town America you just lost another customer!one by one u are losing because you are not listening to customers!

Now making me login to send complaint unbelievable!

Read full review of Walmart
Hide full review
ComplaintsBoard
T
7:51 pm EDT

Walmart better homes and gardens wax melts

I bought better homes and gardens wax melts white peach mango and orange butter cream cupcake and they were terrible as if they were reused I was upset. I never had a problem with this item i really love better homes and gardens wax melts but this time I was disappointed and i hate for this one incident to mess it up for all maybe the company carried them in hot temperatures.

Read full review of Walmart
Update by Teeniweeni
Jun 14, 2019 7:52 pm EDT

I bought better homes and gardens wax melts white peach mango and orange butter cream cupcake and they were terrible as if they were reused I was upset. I never had a problem with this item i really love better homes and gardens wax melts but this time I was disappointed and i hate for this one incident to mess it up for all maybe the company carried them in hot temperatures

Hide full review
ComplaintsBoard
J
4:03 pm EDT

Walmart 2019 benefit information for virginia citizens only

I feel that this mail letter was an insult in a very nice manner. The way the envelope was addressed was as an WalMart Gift Certificate, until I opened it and read that it was about funeral expenses, not something for the train of thought. Its really upsetting, I'm also still in grief of the Lost of my mom. If I would of known the true outcome of this, I would of just ripped it up, thrown it away.

Read full review of Walmart and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
W
W
WM 2021
, US
May 10, 2021 11:35 am EDT

What I find off putting is the fact that the envelope is from a different address than Walmart’s services. Most mail from Walmart comes from Arkansas

ComplaintsBoard
F
5:10 pm EDT

Walmart identification for beer

Today June 9th I went shopping at Walmart in Pompano Beach Fl. at 2300 West Atlantic Blvd while my wife waited in the car. When checking out I needed the employee to okay my age (I am 72) to purchase beer. I showed the employee my Military I.d. she said that was not good, I then showed her my concealed weapon license issued my the state of Florida She said that was not proper I.D. Being sarcastic I said what about my birth cert. or my passport. She said no, Drivers License only I called for a supervisor. She came over and said the sign says proper I.D. I showed her state issued and fed issued I. D not proper she said need drivers lic. Since I can't drive I don't have a driver lic. I left all the Groceries and we went to Publix. I understand why Walmart employees make medium wage, management needs to train there people that proper I.D. does not mean drivers license. By the way I never had a problem at publix buying beer.

Read full review of Walmart
Hide full review
ComplaintsBoard
J
12:16 pm EDT

Walmart walmart delivery

I have looked for a specific patio set for weeks now to come in stock. I have went to stores, been sent to other stores, which were suppose to have it in hand, only to be told they didn't. So, I waited and checked several times daily for it to come online in the color I want. So it finally did and I ordered it! Got it sent to my home, as I just didn't trust my stores around here after dealing with them already. So, I'm sitting at home on my day off, and I get an email that it was delivered.. I go outside and look, and nothing. We look around the house, ask neighbors.. nothing.
So I call fed ex, who tells me they will investigate and if I don't hear from them in two days, to contact walmart. So I contact walmart, explain my situation, and they promptly give me a refund. I DID NOT WANT A REFUND! I want the patio I have waited weeks to get! They say it is out of stock. Ok, so I have to wait again for who knows how long for it to come in stock, for this to happen again? No! I want the patio set I ordered from wherever it needs to be sent from, or I want another 6 piece set in the color gray I have been waiting for!
Kathaleen Jenkins
[protected]

Read full review of Walmart
Hide full review
ComplaintsBoard
K
5:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart treatment from a walmart store

I was in Walmart in liberty, texas on sunday april 21, 2019 and was asked by manager to leave store and reason given was customers apparently were complaining to her that they was not comfortable with me or what I was doing. was not bothering anybody and said nothing to anybody. on sunday jan 27, 2019 I was driving thru parking lot looking for a place to park didn't find one so decided to leave and next thing I know a cop pulls me over and I asked him what was I being pulled over for and he said somebody called in and said I was driving thru parking lot with no clothes and he saw that that wasent true and they had thefts in that store and was concerned well I am not a theif. he ran my license plate and driver license and seen I have nothing on me and said have a good day and safe trip. I realize he was just doing his job. he not the problem its whoever made the call. I reported this to Walmart headquarters and later received a call from this store and a lady named rachael who works there said it was not an employee that called it must have been a customer. it most likely was. one time I saw a lady pull up behind my truck and it looked like she was getting my license plate for what I don't know but I don't appreciate it. I have a relative in hospital in critical condition and don't need to harassment from these customers. upset enough. I am tired of being called in on and reported by their customers. and will report any person I catch nosing around my truck. will press charges if needed but really don't want to get involved with that.

Read full review of Walmart and 8 comments
Hide full review
8 comments
Add a comment
K
K
kidcoIe99
, US
Jun 04, 2019 4:29 pm EDT

they lied they said i was naked and asking little girls to feel me. but everyone is lying everyone is against me no on ewas ther.

ComplaintsBoard
R
4:51 pm EDT

Walmart car battery warranty

One would think that returning a defective Walmart battery well within the warranty period with original receipts in hand would be a hassle-free, straightforward process. Think again! Leaving my disabled European vehicle behind in Cypress, I managed to make it to this Long Beach store, battery and receipts in hand. I presented the battery, and receipts, to the auto center personnel. This was done after guidance by the customer service department. The receipts revealed that the battery, Walmart's top-of-the-line " EverStart, 5 year, 3 year free replacement", had failed after only two years. The failure was verified by another facility, and the in-op vehicle itself was proof-positive. But Walmart's succinct, & clearly printed warranty served only to confuse the auto center employee. He did not seem to comprehend the word "warranty"; obviously not comfortable with the many nuances of the English language. He immediately became loud and pugnacious, demanding I present the receipt from the shop that tested the battery! (What shop issues a receipt for a free battery test?!) "Where is the shop?" he demanded. "I want the receipt" he angrily continued. Becoming smug he then stated "it will take an hour to test the battery". I remember thinking "what country am I in?". It became clear the employee seemed to have been schooled in the realm of "mordida", and my continued presence would yield nothing but continued insult. So I unhappily departed, defective battery in tow. I am certain, if Sam Walton were watching, he would be saddened and disgraced. NB: This occurred May 25, 2019 at Walmart's, Long Beach, Calif. on Carson Blvd.

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
G
1:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I opened a package of blackforest ham and grabbed a few slices off the top for a sandwich and in the layers there is a mushy brown thing... Resembles dog [censored].. It does not look like anything I have ever seen in a package of sandwich meat from you guys before.. It deeply saddens me to be the one to inform you, hillshire farms (walmart) of this horrific...

View 0 more photos
Read full review of Walmart
ComplaintsBoard
M
3:47 pm EDT

Walmart rude employees

May 22, 2019 windham ct

as my wife and i entered the store near the recycling area, an employee began to empty a recycling machine and with empty carts along the side my wife and i had no where to go. The employee abruptly grabbed my cart and started to pull it from me. I use the cart for support as i am 70 with muscular dystrophy.
My wife tried to explain my problem when the carriage wrangler began to tell us to get out of the way, rather than doing his job and opening up the aisle. Generally employees are helpful to customers.
Regards

Read full review of Walmart
Update by mikevane
May 22, 2019 3:49 pm EDT

Please contact me when received

Hide full review
ComplaintsBoard
J
11:48 pm EDT

Walmart walmart violates its own return policy

Large holiday order from walmart.com was received damaged and defective. Returned in person with store manager. Promo codes were received to make up for awful experience. Final code did not work. Upon questioning with on-line chat my account was deactivated. Call center supervisors created new account for me so promo code could be applied. The new account was also closed. Tried a third time with supervisors instruction and assistance. Third account closed. All returns were accepted as an item cannot be returned without being accepted. Walmart has a return policy, yet they penalize a customer for using it. Items ordered from walmart.com always arrive with problems. Boxes, bags burst when thrown from whatever delivery service. Items inside boxes defective and damaged. You can not shop walmart.com with confidence. I suggest amazon as they appreciate their customers.

Read full review of Walmart
Hide full review
ComplaintsBoard
U
5:49 pm EDT

Walmart employees customer service

I was at your store in El Cajon CA on 2nd St. I was in there to buy laundry detergent and I did not know that they have it behind a locked glass case, why because they said they were walking out of the store. Well it took 10 mins for someone to bring a key and on top of that I asked three of your employees for help. The customer service in that walmart is awful you guys should close that store and I'm not surprise that merchandise is walking out that stor because your employees don't pay customers no mind and he sad thing about the situation is the employees knows the customer service sucks. Awful store

Read full review of Walmart
Hide full review

About Walmart

Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Great value pear halves 15 oz. can, bar code # 784237060 run # 142059 was posted on Apr 9, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8321 reviews. Walmart has resolved 755 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
9834 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 14 14 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
Walmart Category
Walmart is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.