Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews and complaints

walmart.com
walmart.com

Learn how the rating is calculated

4.0 8321 Reviews 2740 Complaints
Verified
The authenticity of the customer service contact information for Walmart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart complaints 2740

ComplaintsBoard
D
8:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Customer Service

I bought a ring from Walmart.com. I called to start a return and they said just bring the order number to the store and you can return it. I went to the store in Rocky Hill, CT and they looked at me like I had 3 heads and gave me a hard time. From the store I called 1-800-Walmart and they took care of it by sending me an email with the slip to send to fed-ex.
They said all the store needed was the Order number and ID, they didn't know why I was given a hard time from the store.
The manager of the store is: Irving Barnor, phone: [protected]. I talked to an employee and an Assistant Manager. This happened on 3-2 at about 9 a.m. They should be held accountable and be reprimanded. Thank you so much. I buy a lot of things on line and should not be treated in such a manor. Thanks! Donna Quinn

Read full review of Walmart
Hide full review
ComplaintsBoard
C
7:36 pm EST

Walmart Pickup Delivery Services

I cancelled a $400 delivery order Friday because it was over 2 hours late and 13 items were substituted that weren't even close to those ordered. Then, stupid me, today, Monday, I ordered a curbside pickup. There was a line of ten cars waiting for a pickup spot, 8 only available, stretching into the main parking lot causing traffic jams and confusion all over. Ok if you're busy, but come to find out, Corporate cut the picker's hours. So this is self inflicted damage. No sympathy. Someone needs to get fired back in Arkansas. Period. Never again WalMart. I'm done. Over and out!

Read full review of Walmart
Hide full review
ComplaintsBoard
A
1:54 pm EST

Walmart Self checkout

My wife just returned from Walmart . Only the self checkout is open. She is Cambodian she speaks English but does no read English. And needed help, they were rude to her and asked why she can't read English, I think the news stations should do stories on television about corporate actions like that we did not know that Walmart required it's customers to read English.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
9:45 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yesterday I shopped at the Walmart on West Stone Drive in Kingsport, TN. I was upset to see that they have installed many Scan & Go self checkouts in the front of the store. I am not an employee and I don't want to have to scan my own purchases. I do not get an employee discount and I will shop elsewhere if this is what they want. I sometimes have a cart...

Read full review of Walmart and 1 comment
ComplaintsBoard
E
11:51 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been shopping at walmart often, I purchase great value products all the time and so far no problems, except for the chicken breasts (frozen5# packge. Lately the last several times I have got them they are covered with yellow fat the whole skin is not pulled off, and there is bone chards very sharp tiny shards. So far my family has been lucky and not...

Read full review of Walmart
ComplaintsBoard
F
2:31 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We tried to use our ebt card and he ran it as debt and would not rerun it as what we needed to. Also it seems like everytime we go to his register we get attitude from him. If my husband or I forget something after we have checked out he tells us that we should have gotten it before. He makes us feel three inches small when he says that or treats us like we...

Read full review of Walmart and 1 comment
ComplaintsBoard
V
9:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart I ordered the health secrets seniors/received a used book/

I received the book you sent copyright 2015 — No wrapping! Used with pieces of paper inserted and mail to Leo Taunton, 301 w orange ave, Edinburg TX. [protected]. I am returning the book and expect a refund. I want to cancel my order. Bottom line's treasury of health secrets for seniors. Someone read it and seems did not care for it.

I am still waiting for the bottom line I mag. I purchased.
I should have read all the complaints first — I would not have bought your revisitas!
Mrs. Dolores Vourvoulias

Read full review of Walmart
Update by Vouly
Feb 19, 2020 9:43 pm EST

BIG MISTAKE'---- WRONG STORE! ALL BOTTOM LINES' FAULT

Hide full review
ComplaintsBoard
G
7:14 pm EST

Walmart beet & dill dip

I just bought (Feb-20) a Greek Yogurt Dip (Beet & Dill) at a Walmart Store (Steels and Markham road) and half-way through eating the dip I saw a big mold chunk inside the dip even though the product was within its expiration date (Ma:2020). I called Walmart and they couldn't be more uninterested about it. Attendant just pulled out her script and asked me to go back to the store to ask for a refund. Now I'll have to drive to store again to try to solve my problem... Hopefully no one will get sick out of it...

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
J
6:15 pm EST

Walmart customer safety

Please put signs up near the doors warning everyone to watch for your motorized mobility and walmart grocery carts in the stores, I people come right out of iles, and walk right out in front of me, its a good thing im an alert driver, I had to stop on a dime many times, no one got hurt, and I lways watch for customers, but not all drivers are like me, im very creful, I look both ways before puling out of iles. People need those warning signs near the doors when they walk in, get them made and put them up, I will be looking for them. I dont want anyone to get hurt a concerned customer, thank you

Read full review of Walmart
Hide full review
ComplaintsBoard
A
6:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart cheeseburger flavored pasta skillet dinner (great value)

I have a comment I wanted to make about this product so that it can be better. The directions state that you put the sauce mix in first with the hot water till it dissolves then later the macaroni. But how can you do that if the powder is loose in the package with macaroni. I knew when I seen that my food wasn't going to turn out well. I was right some of the sauce mix was inside the macaroni shells and when it hit the hot liquid chunks of powder stayed stuck inside the macaroni. And no matter how much I stirred it wouldn't come out. So in the end random bites of macaroni you can taste the big chunks of undissolved powder inside macaroni. Please fix! The powder sauce needs to be in a packet away from macaroni. My dinner was ruined but because my children and I were hungry we ate it.

Read full review of Walmart
Hide full review
ComplaintsBoard
J
5:15 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This afternoon I went in to return 3 items which I purchased the previous day. When I got up to the desk and presented my items and receipt, the employee said "where are your stickers?", to which I asked "what sticker?" The employee then irritably said "when you walk in, your supposed to get stickers for returns, go have the person at the door put sticker...

Read full review of Walmart
ComplaintsBoard
J
4:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went into Wal-Mart Glenmont, N.Y. to get couple things when came to self check out, they had a cord blocking one side an large trolley cart blocking other.I took cord down as unable to get by with my wife in wheelchair an granddaughter (3yrs) in shopping cart, cashier Zanick got rude an started yelling " should have gone around", ME-"should keep pathway...

View 0 more photos
Read full review of Walmart
ComplaintsBoard
C
6:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please know that the pharmacy in Franklin, nc.decides when you should get your script filled..they will not give you a refill until the date of the last refill.if you complain they will inform you to get your scripts filled by a new pharmacy.My doctors office told me that they are by far the worse pharmacy in Franklin, nc.please know we will do as told and use another pharmacy that cares about their customers.

Read full review of Walmart
ComplaintsBoard
S
2:34 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was told at both stores they no longer sell Darigold milk. Very upsetting. I bought that milk at every visit. It was always almost sold out. Why did you take it off? No other store around here sells it. Only in Walmart. Please put it back. I love this milk. It also keeps longer in a carton. Thank you in advance. I am going to call to complain too. Susan Stiles

Read full review of Walmart
ComplaintsBoard
D
8:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart delivery service

Ordered product off wallmart.com... Product delivery tracking delayed from delivery three times now... (three) and now our order has been handed over to usps for delivery, knowing that they do not deliver to rural addresses... I have been on phone with you guys on previous orders because of the same reason, and once again it lost... And according to delivery status it was again suppose to be delivered yesterday, I call wallmart just to be blown off on the phone... Really, if this is how im going to be treated when I order $1000's of dollars of supplies from you people on a monthly basis, I guess I should just start purchasing from amazon, since walmart does not honor there guarentee in any fasion, and now im told I even have to wait additional days now just to even start a refund request... Are you serious? I need to speak with someone concerning these matters that just seem to be ignored.
[protected] darry jay tunick
Order number # order #[protected]

Credit card statement shows payment issued to (walmart.com)... Not ubee, not yadda yadda, not anyone else third party, I paid walmart, its walmarts responcibility to control their vendors not the consumer. I would like to be refunded for my orders not recieved.!.

C.C. Personal files
C.C. Facebook announcements

Truly discusted
D.J. Tunick... [protected]@tunickenterprises.com
Or... [protected]@hotmail.com
[protected]

Read full review of Walmart
Hide full review
ComplaintsBoard
T
8:02 pm EST

Walmart 1,000 dollar gift card

I completed all awnsers for me and completed all surveys including I picked one out 5 claim's ridiculous I had to pay by my prepaid debit card and it said congratulations you've won a 1,000 dollar wal-mart gift card and i've tried to get ahold customer service no one talks to me and I played fair and payed my own prize claim [censored] you all have lied to me and I know if a man had it reported your trying to screw people over but I don't give up. Wal-mart owes me [protected]@gmail.com [protected] 1,000. Make it right I won pay me my gift card.

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
W
W
WM 2021
, US
May 10, 2021 11:11 am EDT

I have never known Walmart to do any emails claiming you won a $1000 Walmart gift card or give away gift cards after completing an online survey. I get you’re mad at the company and all, and I would be as well, but I feel like you might have been scammed. Especially if you had to pay to enter the drawing. I have never known Walmart to make you pay to win one of our gift cards. I work for Walmart as it turns out and we do not have any pay to win surveys or offers to date that I know of.

ComplaintsBoard
D
10:55 am EST

Walmart Mainstays oven mitt

I purchased a mainstay oven mitt at walmart in woodstock, il.

Very big mistake!
I burned my hand! This oven mitt does not provide protection!

While getting this complaint form, I happened to notice and read a complaint from another individual who also burned her hand!

How can you continue to sell this item?!
Is money more important to you than a human being injuring themselves?
I am sooooooooooo thankful that my son did not use it, as he has a heart condition; and if he were to burn himself and get an infection; it could be fatal!

This is an unbelievable situation that needs to be addressed immediately!
Please remove these off the shelves!.
Please respond to:
[protected]@gmail.com

This is also being submitted to the better business bureau.

Debbie beebe

Read full review of Walmart
Hide full review
ComplaintsBoard
H
7:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart wrangler relaxed fit jeans

I've purchased Wrangler Relaxed Fit Jeans from Walmart previously. Happy with them. I recently purchased 2 pair. First time washing color ran badly staining other clothes. I washed them 5-6 times and checked for color running. Still there. Poor product. Disappointing. Have lost confidence in the quality of clothing being sold. Probably make my future purchases at other stores.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
2:23 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On December 14th, 2019 I visited the Walmart. I took 12, 500 from Shop kick and, received a $50 gift card from Shop kick. Upon trying to use the $50 gift card I was in informed that there was no money on it. But, when I dialed 888-537-5503 the recording stated that the balance was $50. I attempted again on December 22nd, there's no balance. Rose Meeks - [protected]

View 0 more photos
Read full review of Walmart
ComplaintsBoard
J
5:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The walmart store in quakertown penna. I shop there every friday evening and shelfs are low or empty Country crock butter Eggs Cooler creamers Chicken liver I allways have to go to back cooler room and ask for chicken liver for my dogs Birds eye frozen veggys we find empty boxes The potatoes and onion are very low in stock The green leaves parsley i...

Read full review of Walmart

About Walmart

Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Great value pear halves 15 oz. can, bar code # 784237060 run # 142059 was posted on Apr 9, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8321 reviews. Walmart has resolved 755 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
9834 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 14 14 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
Walmart Category
Walmart is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.