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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:10 pm EDT

Walgreens accuses customer of theft

My wife has a regular prescription for a class C narcotic (the kind the DEA closely regulates). Due to the nature of the prescription, she has to pick up the prescription in person from the doctor and deliver it to a specific Walgreens pharmacy on a monthly basis. She's used to dealing with all the hassle of being prescribed a controlled substance

This month her prescription ran out a week early. She takes two pills per day. This afternoon (4pm CST on 26 October 2010), she noticed that she was 13 pills short of what she needed to finish this month. First, she spoke with the doctor, who predictably and correctly informed her that he could not prescribe a refill until the month was up, but suggested she speak with the pharmacy.

That's when the fun started. She immediately called the Walgreens pharmacy to ask what could be done in the situation. The pharmacist asked her if she lived alone. No, she replied, she's married. Well then, says the pharmacist, then you may want to check to see if someone else in your household is taking your medications. The pharmacist didn't even beat around the bush and ask if she miscounted, or if she was taking the pills more often than prescribed (she isn't - one in the morning, one in the evening, as directed).

Of course my wife responded that no one else is taking her pills (it's just the two of us, and I hate to even take ibuprofen). The pharmacist said that in his experience, people will deny that, and he could pretty much guarantee someone was taking her pills. My wife asked if it was possible they miscounted. No, they double check the count. The pharmacist ended the call by saying Walgreens couldn't have made a mistake, and suggested my wife deal with the person who is taking her pills.

This leaves us both livid at being accused of theft, but even worse, my wife does not have sufficient medication to regulate the pain caused by her rheumatoid arthritis. The medicine also has nasty withdrawal symptoms if a patient suddenly quits taking the prescribed dosage, such as when the pharmacy shorts the prescription and refuses to refill it.

A quick search on complaints.com turned up several instances of Walgreens shorting prescriptions on a regular basis, even those marked as double or triple counted. Obviously we will be counting the pills on the counter with the pharmacist watching before we leave in the future, assuming we even return to Walgreens.

The Walgreens location in question is store 4989 in Springfield, Missouri. Fortunately, my wife did also get the pharmacist's name and we've included that in our communication with Walgreens corporate.

Now the question is, what can we do? Its our word against theirs, but thanks to the stringent controls on the medication, the burden of proof is entirely on us. At best, we might get an apology for the baseless accusations against us.

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Engineerswife07
Wahiawa, US
Apr 04, 2011 11:57 am EDT

I am on percocet on a daily basis due to back troule, and I agree with the other posters. I get 180 a month and take it 3 times a day, I can look at my bottle when I get it and automatically know how many are there. I can even look at it in the middle of the month and know what's in the bottle, ny husband didn't believe me and asked me for a count one day by looking at the bottle I told him and I was right. I also have 2 teenage boys in my house, and it's not that I don't trust my kids or my husband but I keep all of my meds in a locked safe that only I have the key to. There may only be the two of you in the house, but I am sure you have the occasional visitor to your house you have to watch where you keep them and who is around them. Unfortunately, you are right about it being your word against theirs and you probably won't get any resolve. I do understand the pain thing and I am sorry she had to go through that.

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soothingscents
, US
Nov 12, 2010 6:01 pm EST

First of all, just cause someone has a college degree doesn't make them smart. Secondly, if you don't need the prescription yet, then hold onto to it ifyou are so afraid that the pharmacy would lose it. I've only had issues with a misplaced prescription once but that was cause something the doctor didn't do on the prescription. Don't just blame the pharmacy if you don't want to take responsibility for your own prescription to keep in a safe place for when you need it. My pharmacy use to have alot more people working there at one time and they were always swamped then but they seem to be always short handed so I'm amazed that they are able to handle the work load now. Just remember, the leaner the help the less they are able to handle. So if you can't wait for the pharmcay people to do their jobs then go elsewhere. There is probably a reasons issues happen with your scripts, be nicer to people and maybe you'll bet better treatment.

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583586
30223, Georgia, US
Oct 27, 2010 12:29 pm EDT

who are you trying to fool? every word that you type is just saying "I ate the pills"

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12:58 am EDT
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Walgreens bic multi-purpose lighter

openned the sunday (10/24/10) paper and the walgreens weekly ad that covered seven days -- 10/24 thru 10/30. went to walgreens sunday 10/24 around 5:00 p.m, a few hours after the sale started. I was told the last of those lighters on sale (coupon) were just sold!

this is a pet peeve of mine. A sale item, designed to bait people into the store for a week, is sold out in the first few hours! I'm no genious, but i think i'm probably not the only one that gets sour tastes in their mouths over this. I can somewhat understand running out a few days into the sale, but not a few hours.

two by the ways:

first, this walgreens seems to be understocked on sale items often.

second, your managers and assistant managers at this location are always very courtious and helpful. Especially the current ones. thank you very much for that.

I hope Walgreens real people read this so i haven't wasted my time.

sincerely, dave

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LORI KING
, US
Nov 29, 2010 2:34 pm EST

THAT IS NOTHING UNUSUAL FOR WALGREENS! EVERYTIME I HAVE EVER SHOPPED THERE FOR AN ADVERTISED ITEM THEY ARE OUT OF IT...SO I STOPPED SHOPPING THERE. IN ADDITION MY MOTHER WORKED FOR WALGREENS FOR 15 YRS AND MADE 9.00 AN HOUR WHEN SHE LEFT, AND THEY TREAT THEIR EMPLOYEES LIKE CRAP, JUST MY OPINION.

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pobarjenkins
Minneapolis, US
Oct 25, 2010 1:45 am EDT
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It happens. Sometimes it's the manufacturer's fault and not the store's.

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6:16 pm EDT
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Walgreens over priced

Dropped a Dr. prescription at their pharmacy i gave the insurance cards for blue cross, medical, ccs, came back the next day to find out that it will cost me
$99 .00 i had to refuse it at that price which was for Antibiotics bottle,
took the prescription to next door Target store in less than 15 min. i endup paying $15.00 for the same bottle is there any reason for charging 6 times the price .

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10:25 am EDT
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Walgreens pharmarcy dept

I'm writing a formal complaints on the pharmacy dept at Walgreens located at 6610 Tidwell Houston, Tx 77016 [protected]. The pharmacy staff is awful, when trying to reach them over the phone customer are left on hold for over 30 mins to hrs, while being tranfering back into the que. When a customer goes inside to pickup meds or have a consultion with pharmacy theres a long wait as well, the pharmacy techs has no idea what the hell they are doing, they are giving patients wrong meds, They are messing with people lives and don't even care. Just image if the patient are having problems getting thur, the doctor are having hard time as well, i know for a fact that my moms doctor could not get thru on friday, he had to wait until saturday morning before he was able to get thur to anyone, and the sad part about this i'm not the only person thats having this problem. I've spoke with number of people that live in that neighborhood that are experiencing the same problem. To me this is very very very poor customer service. I think someone in corporate should investigate and evaluate the pharmacy staff and running of the pharmacy dept. I have transfer to CVS were i'm very please with services i have been receiving.. The sad part is the people will continue to used that walgreens because of close to their homes and not aware that they are putting their own health at risk due to Walgreens pharmacy staff.

Sincerly,
displease ex- parton

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KixStar
Your mom, US
Oct 23, 2010 1:38 pm EDT

If you plan on sending a "formal complaint" to Walgreens corporate, I hope you have someone else write it for you. Your spelling and grammar are atrocious.

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10:17 pm EDT
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Walgreens lack of consistency

We have dealt with our local Walgreens pharmacy for years. Our needs have been sporadic with occassional illnesses requiring prescription medications. However, in the past 5 years or so, our health situation has changed dramatically. We are ordering up to 10 different medications in any given month. Our Walgreens staff has been wonderful and we have made a personal connection and totally felt like our local staff cared about us. BUT, now the store seems to have turned into a training center. Each time we go in to do business, the staff has changed. There is no personal connection; mistakes have been made in either filling the prescriptions or with billing issues. We are asking ourselves if it is really worth it to stick by Walgreens. There are other pharmacies in town that seem smaller and perhaps would give us the small town caring atmosphere that once existed at our own Walgreens. One more chance is all you get...we can go elsewhere.

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KixStar
Your mom, US
Oct 23, 2010 1:50 pm EDT

I would stop shopping at Walgreens. They are DRASTICALLY cutting their pharmacy hours and firing highly-qualified technicians left and right. Then they turn around and hire high school kids or old people for half the cost of the amazing technicians they just fired. This is leading to mistakes and horrible customer service.

Walgreens will be in the toilet with Rite Aid within the next 2 years, I guarantee it.

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pobarjenkins
Minneapolis, US
Sep 30, 2010 1:41 pm EDT
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Unfortunately, with chain stores that often hire young people, you will notice a lot of employee turnover.

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3:11 pm EDT
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Walgreens misrepresentation poor management

After one problem was finally resolved that involved $1. 00 ink - jet cartridge refills, advertised at walgreens on "earth day"... Then other problems popped up. Some more serious.

That's the problem with walgreens. If you decide to shop there you can expect more problems arising from that one shopping experience. Their stores in san francisco, especially in the sunset district, cater to asians. The stores are managed and staffed by all asian. Isn't that discrimination? The asian employees treat all other customers rudely, they won't help you if they can get away with it.

The store managers are just as bad, they mismanage these stores to the point of stupidity. Don't dare voice a complaint because it will be you that's seen as the troublemaker. This is because walgreens is a deceptive corporation, there is no real customer service. They want customers to shop there and get out, if you don't like then don't come back.

There's no room for improvement at walgreens. Corporate is worse!

So... I tried getting the $1 refills at the daly city store in the westlake shopping center. Behind the "photo desk" was this nosey asian woman who demanded to know the details on how I got the $1 refills. I told her it was "none of her business" and to just do her job and refill the cartridge. She was argumentative and rude but this is expected at walgreens. I rarely shop at walgreens.

After dealing with this witch (For use of a better word), I got my refills.
I couldn't do an entire batch of 10 or more because of the initial confusion in trying to get this earth day special. I had the cartridges but after being told by the regional manager's snotty secretary that this special wasn't going to happen for me, I threw them away. I emailed the ceo (Greg wasson) and things changed quickly. The snotty secretary changed and became so sweet. I'm leaving extra details out, like contacting the store manager (Who is never there), the assistant manager who is careless and inept, the district manager who is evasive and unhelpful and the regional manager who is well hidden, pompous and refuses to talk to the customer. If I went into all the details the story would go on forever.

My problem was resolved with my request being honored for (10) $1 ink jet refills, so far so good. Now we go back to that store for more and this time we encounter the same woman and the same young man who is the assistant manager (He screened me thoroughly the first time I went there)... They are gossiping about me and my mother! We are standing right behind the assistant manager and can hear everything.
Once they realize this the young man rushes away and the asian woman acts like nothing is wrong.

I report this crude behavior to mr. Wasson and ask for compensation, more ink - jet refills and a walgreens gift card... And why not? I mean if this were "medieval times" both employees would be openly punished in the town square. But we are civilized in the 21st century so asking for some type of compensation is warranted. Where do these two idiots get off talking about my mom and me?

My god... This is walgreens! Where all customers are treated fairly and respected... Bulls - - -!

Mr. Wasson turns this new matter over to his legal dept. And now i'm harassed by another pain - in - the - # so - called senior attorney who has violated my privacy rights by emailing me and sending me letters.
She states that nothing will be done for us because of this insult. She demands that I contact her only.

Her letter states that she wants to talk to me. Sure she does, to get the facts about the incident. She writes, "you, of course, can choose to shop at walgreens or not"... Now how's that for walgreens great customer service!

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Gary Jackson
Dallas, US
Apr 13, 2010 4:12 pm EDT

will explain when needed

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jrb281
burleson, US
Dec 24, 2011 11:04 pm EST

Holy Crap this is awesome I'm nice to everyone but if you're a [censored] then you need to shut the f*ck up and go to h*ll. If we lived medieval times you would have your mouth washed out with acid for being a woman and opening your fat racist mouth. Just because you spend money somewhere doesn't mean you deserve jack you crazy [censored]. S my d!

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12Nancy
Oreo, US
Apr 30, 2011 1:11 am EDT

Walgreens expects too much out of their employees for too little money. They will work you like a slave. That's probably why the employees are rude. Also, Walgreens is very selective in who they hire and retain on the job. They want to hire the most submissive, quickest and smartest servant they can find because they're a greedy as hell retail business. They like to hire Asians because, stereotype has it, they are smarter and like to work hard. I seriously believe they don't prefer to hire blacks or disabled people, unless they have to. The only Walgreens I see with black employees are the Walgreens in predominantly black neighborhoods.

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2:20 pm EDT
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Walgreens who gives flu shots?

When did a drug store become a hospital? Why are pharmacist giving flu shots or shots of any kind? The dirty secret is because Walgreens makes so much money on the flu shots. They charge $30 when it only cost them a few dollars. That is more than a $25 profit. It all comes down to MONEY! The pharmacists are forced to do this otherwise they will lose their jobs. They take a ONE DAY class and then they practice on each other. And now they are ready to give shots? I can't believe the drop in professionalism but I guess any can poke a needle into your arm after one day of class. In fact, drug addicts are much better at it than anyone.

The pharmasists are disgruntled but what can they do. They are doing so many things and to give shots on top of it. There is no real area set up to do this and with the running around there is a possibiltiy that things can get contaminated.

They should have a professional nurse focussed on administering the shots and explaining all the details. They can also answer any questions and not rush to do other things. That is the proper way.

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I hate Hallmark
Aquilla, US
Nov 21, 2011 7:38 pm EST
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You have to write two reviews about the same thing. Why, you hope they look bad. Well the company you work for CVS (which is why you are making lies about your competition) is worse. They falsely accused me of sexual harassment which cost me my job. Every company is out to make money dummy, even the company you work for aka CVS.

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I hate Hallmark
Aquilla, US
Nov 21, 2011 7:37 pm EST
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So this CVS has to post two complaints to discredit her competition. If people want ###ing flue shots that is their decision. Who are you to tell them they cannot get flue shots at Walgreens. Also why are you making your competition look bad. If anything CVS is bad because an employee falesly accused me of sexual harassment and it cost me my job.

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ArmyRPh
, US
Nov 24, 2010 1:26 am EST

You're an idiot. The Pharmacist administering your shot has a Doctor of Pharmacy degree...which far exceeds the education of an entry level nurse (no disrespect intended). The "one day class" to which you refer is simply the state requirement for this specific certification (in addition to BLS and OSHA certifications). It's one day because it's understood that Pharmacists already have the skill and education necessary to perform this riduculously simple task...it's simply a "refresher". Now, if your issue is that Walgreens is adding to the workload, while simultaneously decreasing technician hours and adding yet another distraction to an already "overly distracted" environment thereby increasing the risk of error simply for the sake of profit...you have a valid point; but, don't argue that point by questioning the qualifications of the Pharmacists.

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KixStar
Your mom, US
Oct 23, 2010 1:53 pm EDT

Dude. Don't get your flu shot at Walgreens then.

For what it's worth, it's not hard to give a flu shot. Fill the syringe to .5ml, stick it in a thick muscle, there you go.

FYI- everyone who gives flu shots makes money off of them. If you get it done at a hospital, your insurance pays the hospital. Dur.

Get over yourself.

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TruthHurtsSometimes
, US
Oct 17, 2010 4:17 pm EDT

Walgreen's does make money on their flu shots but so does everyone else, if they didn't none of them would still be in business. But you aren't looking at the bigger picture, when you get your flu shot at Walgreen's you get back a $3 register reward to use towards your purchase, when you use that register reward another one will print for $5 more. So in turn you are really getting the flu shot for $21.99. And Walgreen's only profits $20 of the $29.99 before you get those register rewards, so basically they are making $12 off of you. Now I know if you were to go anywhere else there are around $25 as well but you don't get anything in return. Another thing to look at too is if you have insurance that pays for the shot. Your insurance pays the $29.99 but you still get the $3 and $5 register reward from it so does that mean you should send your insurance company those two register rewards and not use them?

And really who said the pharmacist only has a one day class to give you a flu shot? And drug addicts can do it better? Well your pharmacist is already starting out with more knowledge than just to give a flu shot or he/she wouldn't be filling your medicine which could help you or hurt you. So you are telling me you trust your pharmacist to give you medicine that you are taking long term or at least for more than a day but you don't trust them to give you a flu shot that even a drug addict could give? I don't think you were thinking too hard on this complaint.

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pobarjenkins
Minneapolis, US
Sep 25, 2010 5:50 pm EDT
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If you don't want to get your shots there then don't. There are far more places than just Walgreens that give flu shots (ie: Target).

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2:43 pm EDT
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Walgreens phamery

I have lived in Mo, 63304 for eight months and have been using the same Walgreens the whole time. The phameist the by the name of Chris had filled my Rxs if I brought in two of the same ones. Whicch when I moved I had some from my pcp or pain Dr. When I ask my pcp to stop writing for the pain med. He did. For some reason chris left them in my file. For the last several months he has found a reason not to fill them when it was time to fill them. I called a RX in On the 10th of Sept. IT had no refills. My doctor said to have them call ane would OK my refill. Instead of doing that he filled the one from the other that I toll them I did no want. I called him right away and he gave all kinds excuses why he filled that one and not the one I called in. when I call I gave him the RX number. which he basely call me a lier I was trying to refill another one today. He had called my doctor and because he filled the wrong RX. I d had told him not to. I don't what he told him by my Dr. stopped my RX. Which is a pain med I need. I beleive this person (chris) Is trying to cover himselp and you customers are paying the price. I really believe He needs to be replace. I went to a different Pharmey and found I have been being charged the wrong price on my copay. I really think this needed to be checked out

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Why The Long Faces
Why The Long Faces
, US
Aug 04, 2012 5:23 pm EDT

Just the other day I got a complaint from a customer saying I took too long because I spent too much time talking to the customer ahead of her. My interaction with the customer in front of her consisted of: hello, what is your name? Your total is...swipe your card here, have a nice day.

We are damned if we talk and damned if we don't.

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Mary Lee Baldwin
Spring, US
Jul 21, 2012 10:36 am EDT

I have used the pharmacy at Sawdust and Budde Road, Spring, Tx. for 28 years and I must tell you that the level of service has dropped below the zero level in customer service. No "Hello" or "May I help you"; just "Name", then "I need identification!". When I returned with my identification luckily the pharmacist checked me out with a "How are you" and "Thank you". The amazing thing is that I was the only customer near the pharmacy. This store requires your Pharmacy District Managers attention. This is not an isolated case.
I asked if there was a list of shots that were available at Walgreens and the reply was a curt "No" on her part.

I don't want your sweepstakes or your cash, I just want customer service to be decent in this store.

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5:20 pm EDT
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Walgreens rude cashiers

Every time I go in to buy medicine or anything else it seems these cashiers either have some sort of attitude no manners never say thank you especially the ones that run the front register at the front of the store. I have had enough and am changing all my scripts to another pharmacy. The fact that I will tell everyone I know is sad since I am part owner of the largest Meat Packing company in New Orleans If the store cannot hire a little better class employees that are dealing with the public then why should I spend any of my money there. This has been an ongoing problem at that particular store for over 2 years no change no customer. End of story!

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J.J. Simian
, ZW
Apr 09, 2014 4:07 pm EDT

These people (Cashiers) at Walgreen's are very rude and aggresive. They are constantly pushing the "Walgreen's Discount Card" on customers who are obviously not interested.

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pobarjenkins
Minneapolis, US
Sep 18, 2010 9:56 pm EDT
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They often pay minimum wage, require no degrees, offer little incentive, et cetera. Employees shouldn't act like that but unfortunately being slightly rude to customers isn't enough to warrant discipline in a lot of entry-level jobs.

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fonz56
Brandon, US
Sep 16, 2010 8:08 pm EDT

Yep, system has changed. Caused by people putting up with abuse and not complaining to higher ups. Basically, its become a culture thing. The most rudess is people talking on cells while checking you out. Or taking cell phones to work and spend time talking while getting paid. If I were a company head I would fire anyone caught using a cell phone on company time!

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foodforthought
Seattle, US
Sep 16, 2010 5:37 pm EDT

this is a common problem among customer service everywhere. period. it's just not like it used to be. people are rude and don't say "have a nice day" "or "thanks for shopping with us." the other day I purchased something at target. The girl was nice, but young. I said thank you after she gave me a receipt and wished her a nice day. I personally would have responded with "thank you, you as well, " however she said "thanks, I will" hmmmm...I think that it's just not being taught to younger generations. Well you won't hear me vote for higher minimum wages(aside from the economic problems it creates).

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11:54 am EDT
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Walgreens discontinued items

It's very frustrating to shop at Walgreens. In the past 6 months, they have discontinued six items that I purchase on a regular basis. They also don't have "sale" items in stock. Management has tried to tell me that there were a lot of customers who already came in and bought up all of the _____________ name the item, but I've been told by varoius cashiers that they had been out of those items for awhile.

I read online that they're removing a lot of their inventory and will be focusing on carrying more electronics and food. For other items, they want people to shop online at their website.

C'mon!

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pobarjenkins
Minneapolis, US
Sep 18, 2010 11:38 pm EDT
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When items get discontinued, it's often by their manufacturer.

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9:13 pm EDT
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Walgreens transfer

I have been with Walgreens since April of 1999. I am a loyal employee and will drop what I am doing to go to work. About 2 months ago, I was transferred to store 4123 without being asked. They were short 6 technicians at the time. One technician is in the military, one technician quit, and 4 where on maternity leave. Five out of six are back and there was an agreement that once they came back, I could be transferred back to my store 4586. Now that the time has come for me to transfer, my district manager, Greg Baker, is now saying there was no agreement and that I have to stay at 4123. I have made it clear that I do not want to stay, and I am willing to go to a different store. I believe that he is treating me unfairly and needs to be confronted with this situation. He is going back on his word and I dont appreciate that.

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Walgreens invalid phone card number

Walgreens phone card - I got to use my phone card & the pin no. I was given was callled INVALID. When I called Walgreens customer I was told that this no. was also INVALID!

I got this card as gift.

I trust that I shall hear from you soon.

Elaine Gilbertson
[protected]@sbcglobal.net

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Walgreens everytime entered it says time limit expired even only 8 hours have passed.

Tried to take the Walgreens Feedback.com sweepstakes. Whether by phone or accessing Walgreensfeedback.com after entering the required information I was told that my time to enter had expired even though only 8 hours had passed. According to the receipt, a person has 72 hours to complete the transaction. The last time I checked 8 hours is still less than 72 hours. My previous visit to visit to Walgreens was worse than the one today. Last time they forgot I was waiting for the rx's to be filed, they seem to have forgotten I was still there even though a pharmacy employee came out the pharmacy door asked what I was doing the pharmacy waiting room. I told them I was waiting for my rx's to be filled and the employee told me they forgot about me. They got my meds together and when I got home I was missing one of the prescriptions. Today I told them I would wait and was actively discouraged from waitingby the employee because it might take forty to fifty minutes. That really doesn't bother me that much because I usually read while I am waiting. No pharmacy is perfect. But, 484ed I do expect the company feedback line to be available.

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Earl Banks
Houston, US
Jul 04, 2010 9:42 pm EDT
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Since I can no longer reach the website, I guess I'll be shopping CVS, Kroger, and Walmart; since they appear tobe a little more honest and straight-forward. It's a shame that a corporate "giant" has to resort to "GIMMICKS" to attract new customers and lose the loyal ones.

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Walgreens I wireless card

I purchased a $20 i wireless card from Walgreens 8/16/2010 6:24pm. First time I stopped there to purchase my i wireless card. I got home 15 minutes later. I called i wireless, as I have 100s of time before, to load my cell phone but this was the first time I was told the pin number from the i wireless card I just bought had already been redeemed! It was apparently stolen at the point of sale. Walgreens is either irresponsible & guilty of failing to secure their transactions at point of sale or they are purposely stealing. They lost all my family's business. We pulled all of our prescriptions and sent them to another pharmacy. They lost more than the $20 they stole.

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Walgreens charging for mediceine

Run a way from Walgreens Pharmacy very quickly run back to CVS. CVS is one of the best pharmacy who is always looking in to help out their patient. Why and how let me tell you. I just come back from Walgreens Pharmacy located on East Main Street in Meriden, CT. On 8/16/2010 around 4:30 PM I was trying to pick up heart medicine for my husband. The assistant from the pharmacyst told me there is some problem with my insurance and because of it I had to pay cash and get reambased from the insurance company. I asked the assistant does she can give me just 2 pills untill I will resolve this matter with my insurance company. I was told by her after she spoke with the pharmacyst I have to pay $12.00 per pill (the medicine was Plavix) and I know from my previous expirience that the CVS give my husband before pills for the next 3 days free of charge and I was back before the 3 days went by and get my medicine any way. You probably think why I went to the Walgreens if the CVS acrross the street was giving such a good outstanding service I will be honest because I was to unpatient with one of the weekend staff. I got my lesson I just come home and called the CVS from the East Main street and ask them to transfer all my scipts from the Walgreens back to CVS and I will never go back. The all staff from the CVS starting with David Ho who is the manager pharmacyst and all his assistants like : Brian, Carmen, Debbie, Jen and Waleska and the rest of his great staff. Just plese do not go on weekends when Nancy works(she is the PT wekend pharmacyst) she has no clue whats oustanding customer service stands for?She was the main reason I left the CVS but this is another story.
PLEASE Remember the CVS on 839 East Main Street in Meriden, CT is one of the BEST PHARMACY's don't go to Walgreens.
Sincerely,
Ivona Ruszczyk

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Walgreens rude employees, dont care about customers

Went in on august 10, 10 to print out some pictures. I dont usually go to this store but was close to this area and really wanted some pictures. I was there for a bout 45+ minutes selecting, editing and loading my order. I was trying to add some coupons for the prints, a CD, and some collage prints. I have always used coupons when photos are on sale and have never had a problem. This time the kiosk was not accepting ANY coupon so i just sent it through and then told the photo tech, SANDY, to manually add the coupons via the computer. I wasnt even able to finish my statement when she told me no because i could only use 1 coupons and that is why the kiosk wasnt taking them. I told her the machine was NOT taking even ONE coupon ad that had nothing to do with it. She stated that was a policy even though I told her I had done this in som nay other stores not only in their district but within the state. I was very upset ans canceled my order and left. I did not feel like speaking to manger at that time because I felt like I would lose it. I called back that evening to speak to a manger and he went on to say the same thing. He, STEVE, stated that "all the other stores are doing it the wrong way and they are then the only ones doing it t he right way". The way he said it made it seem like that was the end of it, he was not going to hear any more of it. I asked for district manger number and he said he didnt have it, which is ridiculous, EVERY store has a direct number to their district manager, I know that for a FACT! I called the 1800 number left a message with a person but to this date have heard nothing back. I will for sure never go back to this store or any other walgreens if this is the way they treat customers. I have even talked my parents into pulling their prescription scripts out of there.

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jarjar1
Avondale, US
Nov 29, 2010 9:10 am EST

do you have anything better to do than complan? The world would be a better place if everyone would stop ### about things that don't even ruin your life.

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11:38 am EDT
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Walgreens cannot use cupons for survey

I have receive about 6 or 7 cupons from the Walgreens store that if i complete a survey i will get a discount up to 5 dollars in the next pusrchase...it has been impossible to access true the telephone or true the internet...dont make people waiste their time if the survey its over dont give cupons out

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4:34 pm EDT
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Walgreens rude employee

I was at Walgreens in Berwyn, Ill.at Harlem and Cermak shopping, when I finished I brought my items to the register took all the items out of the basket and put the basket next to a register where there was one basket on the floor already, to my surprise the cashier at that register told me to put it back in its place, to which I respond there is one there already, she said oh I havent had time to put it back.Isnt the cashier job to put the basket away, I mean they do get paid to work.They just want to stay behind the counter, glued to the same spot and let the custmer do it for them.I DONT THINK SO.

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Engineerswife07
Wahiawa, US
Apr 04, 2011 12:09 pm EDT

I agree with everyone else, you got the basket from the door when you walked in and it's the same door you have to walk out of. I mean come on, just drop it off on your way out and stop feeling so entitled because you shop "pay" her salary. Do you know how much of the money you spend there she actually gets? I can guarantee you if she is at the register it isn't enough to be cleaning up after everyone who walks in and out of there.

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Psssh
, US
Dec 31, 2010 6:11 am EST

I hate people like you. Although I would never tell a customer to put a basket back because lazy ### people always are offended and waste even more of my time, it certainly pisses me off. Between all the side jobs that I must finish before my shift ends and constantly running back to the register to ring someone up (that someone who is never really ready to check out, but instead decides to waste my time), you expect me to run after the mess you made like you are a 3 year-old? Hell no! You already made a huge mess in every aisle that you shopped in, probably tossed things you decided not to buy wherever the hell you pleased or handed it to me personally so that I could put it away for you. Do you realize that EVERYONE before you just did the same thing? It kind of adds up. People like you are the reason employees don't get out of work at the scheduled time, and why they get crankier and crankier with each passing day. You think that we are RUDE? How rude is it to be a guest in someone else's building, make a friggn mess, waste people's time, and then dare to be offended when someone tries to correct your terrible manners?

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frannnyfran
Naples, US
Dec 15, 2010 7:28 am EST

just so you know working at walgreens, you are suposed to be glued behinf the counter... im suposed to be at the register to ring people up. thats my job. to be friendly, and just because one person left thier basket there doesnt mean its alright to make a stack there.. you know it doesnt go there so why add to it. if you say a wrapper on the floor. would you just throw yours there too? thats whats wrong with people like you. "if someone else did it then its alright for me to do it". hey everyones jumping off bridges ur turns next...

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jarjar1
Avondale, US
Nov 29, 2010 9:11 am EST

haha..I love everyone else's comments. I think "Where did the customer get the basket?" Do you leave your house that way? Do you just leave things laying around? Put the basket where you found it..or wait..do you have memory loss? Lazy ### customer

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12:09 pm EDT
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Walgreens no website tab for survey# & password

Each time I get a receipt for products bought from Walgreens, it says on it "HOW ARE WE DOING?, please visit our website www.walgreensfeedback.com to complete a short survey about your recent visit." Then gives you a survey number & password. But try and find where they go! F.N. Renton, WA.

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George George?
New Orleans, US
Sep 07, 2013 3:21 pm EDT

9/7/2013 Each time I get a receipt for products bought from Walgreens, it says on it "HOW ARE WE DOING?, please visit our website www.walgreensfeedback.com to complete a short survey about your recent visit." Then gives you a survey number & password. But try and find where they go! First, this survey does not work and has not worked for sometime. Second, if a customer is unable to enter the survey whom has been winning the prize? I doubt that I will receive a response on this complaint or that the issue will be understood and rectified. One of the national news channels has done more than one story on Walgreens pricing issues not being resolved! Walgreens does not need another black eye from any national news channel. Now some good news, the employees that work at store # 03889, 4110 General deGaulle Ave. do a wonderful job. I would be proud to have any of them working for me! G. Guarino survey # [protected] p.s.second

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James Gell
Chesterfield, US
May 10, 2012 3:29 am EDT

Like the changes at the store and the people do help thank-you

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10:25 pm EDT
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Walgreens wrong prescription

I dropped off a prescription for Pamelor on 7/13/10 and picked it up the next day. I am to take this medication before bedtime so I did not notice the mistake till late in the evening and realized I was given the wrong medication. They gave me Prozac. I know mistakes can happen so you should really be aware of what you are taking. Lesson learned, check the prescription before leaving pharmacy!

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amysue529
, US
Jun 16, 2011 1:36 am EDT

I am a pharmacist and I will agree with this one. Check your medication before you take any. Mistakes can happen, we are still human. In this case, you should also urge your doctor to type out prescriptions or call them in to the pharmacy. More than likely this was the case of really bad penmanship on the doctor's behalf. Sometimes we literally turn our head sideways trying to read their chicken-scratching. But, we do our best.

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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