Walgreens
reviews and complaints

The kids working at the pharmacy register is completely lost. He does not know what he's doing. The girl at the pharmacy drive thru tried to help supposedly, but she was rude and acted more like everything was a bother to her. I tried to get prescription transferred to CVS and been at cvs trying to get through for 45 minutes. I call and a girl picks up and she's rude. Like too bad have cvs call us not you. So I hold for pharmacy manager or something. The pharmacist from day before answers and apologized

03/04/2022

As a healthcare retired person I am knowledgeable of my healthcare need. I "hate" to be put on hold and receive the same #message in the waiting call of getting a vaccine which I do not need, want, or plan to get. It's the same as me holding on a call to ask me to "fill a form for a loan insisting that it is good for me". Please take down this add which only serves to maintain a rhetoric that's being debunked by world renown virologists. Mainly when natural immunity is better than a vaccine. Thank you for listening.

I had an international flight scheduled for 2/18/2022, 11:05 PM.

A negative Covid-19 test was required 72 hours before departure.

On 2/16/2022, 9:22 AM I took the test at Walgreen Pharmacy located in 314 Applegarth Road, Monroe Township, NJ.

On 2/17/2022, I attempted to view the results but it said that there is no such packett number. After several tries with same results, I called AEGIS (the lab Walgreens uses in... Tennessee) and I was told to check every 4 hours.

Later that evening I got a note on my inquiry that the packet arrived damaged and the test cannot be performed.

On the morning of my flight, 2/18/2022 I could not a free rapid test and had to pay $199. for that test in order to be eligible to board my flight.

Here is the line from my Credit Card statement:

02/18 URGENT CAR* LIVE URGEN HTTPSLIVEURGE NJ 199.00

Thursday, about 1:00 pm. on March 2nd, 2022. This was the first say that our county, Santa Clara County, AFTER Disneyland said it was okay, AFTER Los Angeles, AFTER San Francisco, and even AFTER the CDC, finally said we did not have to wear a mask. So, into the store, I did not. However, it caused such a near panic, It was like I was naked. One very angry man wearing a mask pointed me out to the cashier, who with great alarm, told me I would have to leave or they would be shut down!

Could you please inform your store on Middlefield in Palo Alto, that it is okay now--and may I add, I have had three vax shots and numerous negative tests, for people to decide for themselves whether or not they want to wear a mask. thanks.

Date and time is irrelevant because this is a corporate policy according to the cashier at Walgreens in Arvada, CO. This did happen in the last 2 months Jan./Feb. 2022. I purchased a Walgreens branded item and one other item. Due to circumstances that were far more important I could not get back to the store for over a month. The cashier told me they would not accept the return as store policy was not to take anything back if it was sold over 30 days ago. I explained that we got a prescription item from Walgreens for the item in question. It made no difference. I can understand where they might not take back an item that was a brand other than the Walgreens brand but to not take back their own product is ludicrous. What difference could 10 days make? Needless to say, my family will never purchase anything from Walgreens again. We have been getting our prescriptions filled there for years and you would think that would give some credence to our honesty. This policy needs to be amended to no more than 60 days giving people with much larger problems at the time to get something back to the store.

I came in to get my medicine yesterday and that new light skinned lady Kim I think. She was so nasty in her mannerisms and how she talked to that tech with the afro that it pissed me off. I left to keep from going off. I understand her title and everything. But that child was asking questions on the behalf of a customer standing at the register. Right in front of them! She's so nasty she doesn't care about embarrassing or belittling people in front of a line of people. That poor child was running around like a chicken with it's head cut off. She was sweating, out of breath, and I felt so sorry for her. That red woman sat at that computer in her white jacket as if she didn't have a care in the world. Her attitude is not right for her position. This was at 5108 in Jacksonville.

I work there they did not pay for days I was working don't work there place sucks and every week same bull crap going there

This is about my observation of store #18204 at 355 Knickerbocker Ave. While waiting for the pharmacy to open at 9:00am on 2/22/22. I realized how dirty and grimy the floors and walls were. Various areas needed to be painted. You could see garbage under the shelves. I grew leery about getting my medication from this pharmacy. Now I'm wondering how the medication is being handled. I've had problems with the pharmacy staff and was thinking about going somewhere else. This may just do the trick, to do so.

This complaint is for the pharmacy department and store . Horrible customer service. I've complained about this employee three or four times . She is rude, unprofessional nasty human being about 5f t2in brown hair Caucasian. Why she still has a job blows my mind I will not stop until she's fired .

I purchased blood test strips on 4/3021. You were paid for by Medicare and my medicare supplement carrier (Blue Shield) on June 8. 2021 Check #[protected]. Check cleared on June 18, 2021

EVERY month I get a fraudulent bill from your criminal home office and I call the drunkards at your billing office [protected]. EVERY month, I am told to ignore the bill since the check received on June 8, 2021 paid the bill in full. I am told EVERY month I will not be fraudulently billed again, but the fraudulent billing continues EVERY month. This is criminal harassment on your part (a FELONY)

The billing office is FULLY staffed by drunks or liars. I am getting ready to file a criminal complaint for elder abuse (I am a severely disabled 71 year old) against the Walgreens corporate office and Rosalind Brewer personally. I demand reimbursement for my time working on this project for the last 9 months. My usual and customary fee as an actuarial consultant is $600 per hour. For this project, that amounts to $701,462 plus a pain and suffering courtesy fee of $250,000. REMIT NOW along with an apology from Rosalind for the drunken fraud of her billing office and her negligence in not firing them all long ago.

Allan Johnson

patient statement id: 5429025

Transaction ID: [protected]

"service" date: 4/30/2021

[protected]

My complaint is as follows. I placed a prescription at 5:15 on February 14th 2022. At the Grand Ave and highway 19 Walgreens sunnprairie wis pharmacy the pharmacist said they were too busy to come back and pick it up later they texted at 7:45 pm I returned to the store I was there at 8:10 pm at the drive up window which was closed. The pharmacy was already closed at 8 pm the advertised hours on line for the pharmacy 9pm. It was a prescription for oxycodone for a complete knee replacement of a patient who had just had surgery. There was no way for me to pick up the prescription as they had closed early earlier than their advertised hours. I then proceeded to go to the Davison Street pharmacy in Sun prairie Wisconsin because I was told that they could fill the prescription as they were 24-hour pharmacy I got there and I was told by the pharmacist "Ingrid" that  we could not have that prescription filled even though my sister was in terrible pain from a complete knee replacement surgery 3 hours prior to this. ingred nor the pharmacy tech who I spoke to prior..  had no empathy she had no consideration she was rude and disrespectful I asked her if my sister mattered to her at all. Or her pain she said "she had other prescriptions that needed to be filled" I said so you have a total disregard for my sister's perscription. Or that my sister was in extreme pain. She said she had other patients and other perscription to fill. I was in shock at her total disregardbfor me or my sister.  what mattered was her other prescriptions that she had to fill. WOW!  I never once was disrespectful or rude I questioned her and asked her to contact the physician. I was very concise and very conserned about my sister's wellbeing. I again request she contact the physician to have the prescription paper work. To get the prescription transfered to her pharmacy. He quote "No it is too late to get ahold of the Dr as it was late" I said the Grand Ave pharmacy has the paper work and filled the prescription to get it from them she said no.

Then she rudly started questions me blaming me for not getting the prescription earlyer as this was not her fault I did not pick it up. And why I did not wait for the prescription to be refilled.

I told her my sister got out of the hospital at 5pm we got to the pharmacy at 5:15. And they where swamped and it would take 90 min she said come back.

We got the text at around 7:45pm and returned from our home 20 min away and the pharmacy had closed early. ingress remark that was not her problem... WOW! Wow!

She in no way even cared after I answered all her aquisation as of it was our fault. That the pharmacy closed early or that we waited to long to get the prescription filled.

Me and my husband been a patient at medicap for 20 years both of us are very sick we both are on palliative care he just lost his legs and I have so many health problem s well walgreens brought medicap prescriptions knowing there was alot of pain management people that went to the dr in md. For pain control. We been on pain management 20 years same place same meds and now walgreens told us they took take out of state scripts especially from the place we go to.. This is bull so sad cause u got two really sick people who are dieing and with out these meds they can die quicker. So sad that people on palliative care gets treated like this we were told go to a md pharmacy we did none would fill because we live in wv. So this is my next step and if nothing gets done news and lawyers is next

On February 7, 2022 around 11:00 a.m., I was trying to get an issue with my diabetes medication resolved. My insurance will not pay for 1,000 mg tablets, so I have to have 500 mg tablets and take 2. I have been trying since Wednesday to get this resolved. (It is now Monday). I spoke to the pharmacy on Saturday and tried to explain the issue then. All they keep doing is sending over a refill request. Today I was trying to ask if the doctor requested the 1,000 twice a day but my insurance would not pay for that, what was the difference if they gave me 500 mg to take 2 of twice a day. The pharmacist said she did not understand what I meant. I admit, by this time I was so frustrated, I asked her is there was somebody more intelligent that I could speak to. At this point, she called me an f-ing c-word(I am female) and told me to "f" off. Then she put me on hold.I have filed a complaint with Walmart Customer Service, but I am still very upset. BTW, the store is #09344 in New Kensington, PA. I can understand if she was offended, but to call me what she did is totally unacceptable. I am now nervous to get scripts there.

They lack empathy. They don’t care if you’re going to croak or have a heart attack they will not dispense medication “at The pharmacist discretion”. What about the health of the patient? What about the needs of the patient? They accuse people who suffer with mental illness of “abusing a controlled substance” for needing it 1 day early. I threatened that if I have a panic attack overnight because they refuse to release my Rx I would call corporate. She simply said “Ok” and hung up.

I have requested repeatedly for the pharmacy to give me my prescriptions in 30-Day increments. TOO often they come for 90 days and I am already home and don't want to take it back.

I have an insurance policy for home health care that includes $10 back for each prescription. When they give me 3 months at a time, I only get $10 back. If they give me prescriptions in 30 day increments, I get $30 back over 3 months. I realize they are busy, but if you are in the prescription business, do it to satisfy the customer. Thank you.

I 'am required to provide a neg test for a cruise. I purchased the Abbott test. I was told by the cruise line that a supervised test must be submitted. I made a doctors appointment.

WHEN I WENT TO WALGREEN TO RETURN THE TEST< THE MABAGE SAID WALGREEN WILL NOT ACCEPT REYURNS>

I THINK THIS POLICY IS ABSURD. THE TEST IS UNUSED, I PAID FOR IT OT OF POCKET AND I WANT A REFUND>