Menu
Walgreens Customer Service Phone, Email, Contacts

Walgreens
reviews & complaints

www.walgreens.com
www.walgreens.com

Learn how the rating is calculated

4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Walgreens has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Walgreens. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walgreens reviews & complaints 1832

Filter reviews by rating
5
6064 reviews
4
0 review
3
0 review
2
2 reviews
1
2 reviews
Sort by:

Newest Walgreens reviews & complaints

ComplaintsBoard
P
10:46 am EST

Walgreens pharmacist lies!

On December 6, 2010, I received four paper prescriptions from my doctor and proceeded to drop them off at the Walgreens at Thompson and Emerson in Indianapolis. I had the technician verify that all prescriptions were in stock. I was told there would be about an hour wait for these prescriptions. I returned home and received a call from ERIN KRUEGER, pharmacy manager at this store. She told me that since I had this particular prescriptions filled previously on November 15, 2010, that insurance had denied them, and she could not fill them until December 13, 2010. This was not a refill, these were valid paper prescriptions dated for December 6, 2010. I immediately phoned my insurance company, Anthem, and discovered that my prescriptions were cleared for payment and for filling! ERIN KRUEGER LIED to me about insurance denying the prescriptions! ERIN KRUEGER also lied to my insurance company regarding my prescriptions. Anthem has documented records of them calling ERIN KRUEGER and her saying that it was "Walgreens policy" not to fill these prescriptions any more than two days early. This was proven to be untrue. As it turns out, it was ERIN KRUEGER's policy not to fill these prescriptions. It is NOT Walgreens policy, nor did my insurance deny these prescriptions. ERIN KRUEGER was hiding behind these lies as justification for her own mistake (as further admitted to Marcell Naddas, a Walgreens district manager). ERIN KRUEGER admitted to Mr. Naddas that she had, in fact, made a mistake, as Mr. Naddas admitted to me "that they had certainly dropped the ball". Please contact me if you have had the same issues regarding a prescription that you have had trouble being filled earlier than the previous month (either a refill or a paper prescription, I had paper prescriptions dated for the day I dropped them off, this was NOT even a refill!) and if anyone from this pharmacy refusing to fill the prescription no more than two days early and LYING about it! My insurance policy allows me to have ANY prescription filled or refilled two weeks into the current prescription. I received an apology letter from both ERIN KRUEGER and the district office in Carmel, but I am wanting to make sure that ERIN KRUERGER does not LIE to anyone else. In the apology letter, ERIN KRUEGER admits, now, that it was her "personal judgment" not to fill the prescriptions, instead of originally saying that, which I would have understood, and gladly taken my prescriptions elsewhere (which I had to do anyway), ERIN KRUEGER decided to lie! A manager of a pharmacy! I could not believe it! While it may be ERIN KRUEGER's right as a pharmacist to deny a prescription, I am sure that if she was truly comfortable with denying someone a prescription, she would not feel the need to LIE to customers and hide behind bogus policies, or telling customers of all things, their insurance denied payment! Unbelievable, this woman is a manager! Bottom line was for me, ERIN KRUEGER lied, first saying my insurance denied it, and second that it was "Walgreens policy" (to both me and Anthem), when all along it was simply her choice not to fill them! Once ERIN KRUEGER called me and told me that insurance denied the prescriptions, I had to return to the store, (at this point, I said to ERIN KRUEGER, "you should not tell someone that their insurance denied prescriptions, when it is NOT TRUE", to which she replied "that is not what is said, I said it was Walgreens policy", and I said, "No you did not", and again, she said, "yes I did", finally (rather than argue with her like a two-year old), I said, "you need to back my prescriptions out of the system and return them to me" (as instructed by Anthem, as they had already cleared for payment and filling). The paper prescriptions were returned to me by ERIN KRUEGER and I did have the prescriptions filled with no problem at another pharmacy. I would imagine that the other pharmacy does not employ liars! In the end, it did end up taking me around four hours from the time ERIN KRUEGER originally called me to get my filled prescriptions in hand. What a waste of my time!

Read full review of Walgreens and 2 comments
Hide full review
2 comments
Add a comment
N
N
not far away
Clearwater, US
Oct 14, 2012 7:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I cannot believe someone said "get over it" That is whats wrong with the world today. I am with you on this, why lie? A professional person that holds the title of pharmacy head should not be lying to customers. These are people we depend on for our livelihood. I do not like people who lie and especially lie in a job like hers. They should be fired because the next lie may harm someones life.

T
T
Tamara Hamby
Independence, US
Jun 12, 2011 11:38 pm EDT

Get over it. There are much worse things that could happen to you. The poor guy was just trying to save his back.

ComplaintsBoard
T
2:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens lost insurance card

Today I left my insurance card with my prescription to be filled at walgreens. I never received my insurance card back. Not a big deal, except it had my full name and my date of birth on it! Then when I asked them about it they tried to tell me that they never received it. Are you kidding me? And the best they could do is say that they could not find it. They never even said they were sorry. Beware!

Read full review of Walgreens
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens very poor service from pharmact

Very poor service from the Pharmacy dept. as of late. Other people I know are saying the same things about Walgreens. When I see a decline in service from companies it usually means that management has gone down hill and they are desperate, and translates into a drop into the stock price, which means a stock shorting opportunity.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
FDL_HOU
Houston, US
Jan 27, 2011 1:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

Stanley Kramer is that you?

ComplaintsBoard
P
12:23 pm EST

Walgreens misleading pricing

Walgreens shows their sale prices on the shelf. But when you get the register, they charge you a higher price. You have to watch them like a hawk and tell them they overcharged you. The clerks don't care that they overcharged you and they never apologize for it. Then you have to stand there and wait while the clerk looks for the coupon so that that she can ring up the correct price. I wonder how much money Walgreens makes on its unsuspecting consumers who think they are buying something for the advertised sales price and then get charged the full price. What a ripoff.

Read full review of Walgreens and 2 comments
Hide full review
2 comments
Add a comment
L
L
luvnmykids52
, US
Jun 19, 2011 2:44 pm EDT

it is the customers responsibility to have the coupons ready not the cashier, if you want the sale price, then have the coupon ready, the world is full of self-absorbed, entitled people, in reality, the person behind the register has many things to do, limited time to do them, to expect them to spend extra time searching for coupons and making the next customers in line wait is ridiculous

W
W
Walgreens Photo Specialist
, US
Apr 19, 2011 7:20 am EDT

I do have to disagree. I work for Walgreens and have to state that just because one store is very rude and careless does not mean every store in the country is like that. I personally put extra thought and care when ringing out my customers to make sure they are getting the correct price and will also go the extra mile and try to find more savings for them. I do this because I know what it's like to go to the store and get charged the wrong price and have the employee not care less. I know in this day that every dime truly counts and will always treat my customers with absolute respect, loyalty and honesty. Some of us do actually care. Thank you! Sincerely loyal photo specialist.

ComplaintsBoard
J
2:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens medication

When I had been sick, the doctor prescribed a medication for me that I would take. I went to Walgreens and ordered the medication. I had been prescribed to this drug before and knew how long it would be before it was ready. When I arrived back at Walgreens, the pharmacist handed me the bottle of medication. I paid and returned home. When I opened the bottle, the, the medication was a powder. I knew this wasn't correct from my past experiences with this drug. It was supposed to be a liquid. I returned to Walgreens and requested to speak to the manager. I showed him the bottle of powder and told him that it was not correct. As a result, they made me a second bottle of the medicine. This time, it was as it was should be.

Read full review of Walgreens and 6 comments
Update by jbman88
Jan 20, 2011 3:06 pm EST

Thanks Brenda

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
A
A
angered and disapointed
Malden, US
Feb 05, 2010 8:56 pm EST

Dropped a perscription off at 11;ooam went back later was told i already picked it up! no i said ck your sig. book . they ckd no you did not pick up ok gave me script i got home ckd the script and they gave me 12 pills instead of 60 i called and they gave me a hard time told me it was right ! i said read it again it is take 1 every 12 hrs. not 12 quanity! your right they say come in and get the rest i go in get the right amt. pay for them gave them another script to fill that they mail to your home . they say it will be delivered tuesday it is a next day delivery always i said mon. is exceptable but not tues. ok she says i had to tell her we pay today oh thanks they said ok now i go to pay she says 150.00 no it is never that high ck again! she does comes back and says oh its 30.00 much more like it wouldnt you say! someone needs to check on those people working that pharmacy today! there were other people having just as hard a time as me! 1 woman dropped her persc. off at 1;00 came in at 8;00 and was told she had to wait another 30 min. unacceptable! please have someone ck. on them before they give someone the wrong meds. or short an elderly person who will run short before end of time! thank you

E
E
Engineerswife07
Wahiawa, US
Apr 04, 2011 11:35 am EDT

Sounds to me like they gave you the medication without adding the water to it, I have had them do that to me only they didn't add the correct amount of water. So when I went back they still tried to blame it on me for not checking it BEFORE I left the store. It's always the customer's fault when it comes to them.

R
R
Razberri
San ANtonio, US
Jan 14, 2011 2:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

THIS COMPLAINT IS SUPPOSED TO BE UNDER

"MINERAL ELEMENTS by Eden"

NOT WALGREEN'S!
GGRRRRRRRRRRRRRRRRHH. I sure hope I don't have to write a complaint on this site for this site

R
R
Razberri
San ANtonio, US
Jan 14, 2011 2:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is the same comment thread as above. Just hoping it isn't all chopped & screwed up like that one. I also had a picture attachment that isn't attached also. Basically it is a redo attempt:

They got me for a $130.00. I received this box in the mail. Didn't who, what why or where it came from. I set it on the counter until I received either an invoice or email, something!. Yesterday I received a text msg from my bank alerting me my acct balance had dropped below the threshold low. As I stood baffled reading my text I also started to develop a migraine, stress related nausea & major anxiety because I had to call in to pay my light bill before the end of the day or my 5 children & I would be in the dark the next day. I pulled up my statement on the computer & all it had was a 800#. I called & they told me it was beyond the 10 day trial period, I asked her so "you're telling me I'm out $130.00"? She started to ramble typical crooked salesmen mumbo jumbo, whooptie whoop whoop & B.S. when I interupted and very aggitated and aggressivey I asked her "SO ARE U TELLING ME I'M OUT OF $130.00 THEN?! She said well, uh, uuhhh yes & I replied to that "That's ALL I ASKED YOU IDIOT"! $130.00? For crap I will never use, can't sell, can't give it away and every bone in my body is telling me it's a sin to throw away $130.00 of Brand New, Trendy cosmetics. I don't know what to do. I am sick. BTW, we won't be in the dark until Monday, nonetheless we will be in the dark & cold, we have ZERO Family here in S.A. It's that old feeling again, the Big guy steps all over the little guy, completely helpless, completely robbed & stolen from and because I am poor I have no where to turn for help & nobody to even talk to. This feeling of being victimized is very similar to the feeling felt after being robbed and mugged just without the physical wounds or fear they'll return to attack me again cause I cancelled my card. I didn't trust them that they wouldn't rob me again next month. The humility, panic, fear & worry over how I'm going to feed my children with out any electric is absolutely heartbreaking, embarrassing and scary. I could lose my family because these ###s in Harrisburg, PA. are sitting fat & full on my last $130.00 until only God knows when, I had to sell my kids Bunny and my bedroom set to pay my bills this month and this was the last of everything I owned with any kind of monetary value. I'm sure they're gonna eat & sleep & be warm with no worries though. Never again.

View 0 more photos
R
R
Razberri
San ANtonio, US
Jan 14, 2011 2:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

They got me for a $130.00. I received this box in the mail. Didn't who, what why or where it came from. I set it on the counter until I received either an invoice or email, something!. Yesterday I received a text msg from my bank alerting me my acct balance had dropped below the threshold low. As I stood baffled reading my text I also started to develop a migraine, stress related nausea & major anxiety because I had to call in to pay my light bill before the end of the day or my 5 children & I would be in the dark the next day. I pulled up my statement on the computer & all it had was a 800#. I called & they told me it was beyond the 10 day trial period, I asked her so "you're telling me I'm out $130.00"? She started to ramble typical crooked salesmen mumbo jumbo, whooptie whoop whoop & B.S. when I interupted and very aggitated and aggressivey I asked her "SO ARE U TELLING ME I'M OUT OF $130.00 THEN?! She said well, uh, uuhhh yes & I replied to that "That's ALL I ASKED YOU IDIOT"! $130.00? For crap I will never use, can't sell, can't give it away and every bone in my body is telling me it's a sin to throw away $130.00 of Brand New, Trendy cosmetics. I don't know what to do. I am sick. BTW, we won't be in the dark until Monday, nonetheless we will be in the dark & cold, we have ZERO Family here in S.A. It's that old feeling again, the Big guy steps all over the little guy, completely helpless, completely robbed & stolen from and because I am poor I have no where to turn for help & nobody to even talk to. This feeling of being victimized is very similar to the feeling felt after being robbed and mugged just without the physical wounds or fear they'll return to attack me again cause I cancelled my card. I didn't trust them that they wouldn't rob me again next month. The humility, panic, fear & worry over how I'm going to feed my children with out any electric is absolutely heartbreaking, embarrassing and scary. I could lose my family because these ###s in Harrisburg, PA. are sitting fat & full on my last $130.00 until only God knows when, I had to sell my kids Bunny and my bedroom set to pay my bills this month and this was the last of everything I owned with any kind of monetary value. I'm sure they're gonna eat & sleep & be warm with no worries though. Never again.

G
G
Guest This 222659
, US
Feb 05, 2010 9:29 pm EST

Sounds like Walgreen's -- the most incompotent pharmacy around today. I have had numerous problems with the pharmacy and the durable medical equipment division. Do you know that they even billed my insurance 7 months beyond the the purchase price. The billing is to stop once it meets the purchase price. I had to report that division to the Better Business Bureau in order to try and get a resolve. For the pharmacy -- I changed to CVS and all I can say is what a WONDERFUL difference. They fill the RX when they say it will be filled for the quantity indicated and it is ready when they say it will be. CAN YOU IMAGINE! Walgreens is does not know what they are doing anymore from EVERY LEVEL, be it corporate, pharmacy, dme, photo, retail. Here I come CVS!

ComplaintsBoard
G
5:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens rude workers & unable to get my medication in a timely manner

Unable to receive my medications timely. Asked worker if she could call another Walgreens to find if they have the medications. She told me to call them myself.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Paulina26
Hialeah, US
Dec 12, 2013 8:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

Everytime I drop a prescription at Walgreens, it s a constant hassle. If if is not dispensed improperly, my script is sitting on some bin, the system is down or tehy just cannot get it right. It never fails, even though on my last experience, my script was dropped off before 4 pm, i was told to return at 6:30 pm (more than 2.5 hours later), What happened to the one hour. BS -- Upon my return I was told that my script was not there. Well, what happened, I guess you must have ghosts working there. (Very Efficient) BS. After discussing with the attendant, that I had dropped off my script, and the pharmacist continued harrasmnet. THat she did not have a prescription for me. Looked at another bin, and said. Ohhh our system was down, and we lost some scripts. Well, sure enough mine was part of that BS. AGAIN, I was told to return at 8:00 pm. Upon my return at 8:00 pm. had to wait about 15 minutes for the script. Wow, I guess it was not ready yet. Mind you this is an antibiotic, that was STAT, due to a pending surgery, which I explained to both attendants. Sincerely, in my opinion Walgreens has to step it up a notch. Otherwise, you will end up being another pharmacy. CVS has been growing alot lately. I see why. Very Angry anf Frustated Customer. Which is not planning on returning to any Walgreens. I encourage you to do a survey on your services, and see the outcome for yourselves. BTW, I am talking about the store located in Hialeah, FLorida(Plam Avenue and 49 ST)

ComplaintsBoard
A
9:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens survey on receipt

walgreens along with many other business over a money amount if u fill out a survey.This is on the receipt, i take my time and go to website and they are all scams. This is ridiculous and insulting.I go to website because i trust a company like walgreens only to find out its another scam.THIS IS VERY DISSAPOINTING AND INFURIATING...

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Morthay
, US
Feb 12, 2016 6:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just happened to me. I took the Walgreen's online survey, got to the end, and then all of a sudden, "the link doesn't seem to be working" pops up. What a scam.

ComplaintsBoard
D
10:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens insurance fraud, failed to deliver meds, but billed insurance

Two Walgreens stores in Baytown TX are at fault, one refused to accept Military Tri Care Insurance, obious discrimination against veterans, rude, arrigant towards veterans, the second store, accepted the Military insurance for 90 day supply of med, but cheated the veteran by only putting 30 day supply in the large bottle, then repeately refused to correct the shortage, thus increasing their profits, to the detriment of the veterans health problems.
Three days later, after filing a complaint against the store, with Military Tri Care, the store reluctantly corrected the amount, but acted arrigant, rude, an indifferant, " its not a big deal " was what they told the veteran, TWICE, , a serious attutude problem, uncareing about the health problem of the veteran.

Read full review of Walgreens
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
1:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens overworked managers

I know that the job market is low.. And yes I probably shouldn't be writing this.. However, I can not help the fact that the store managers of Walgreens do not get any compensations for putting in more time worked.. Yes I know we get the bonus once a year.. However, the company changed the fiscal year on us, so we all lost 2 months of bonus.. How does that work? We as store managers manage the store and pharmacy.. We are over all the pharmacist.. Now if the salaried pharmacist works more then 40 hours they get there "B Pay" overtime.. no questions asked.. If the store manager works 60-70 hours a weeks and asks for an extra day off.. Your pulling teeth.. We as store managers are the ones on the front line making this company money.. For the month of December..IN our district our Dm forced us all to work 29 days of December...What kind of company lets the DMs make up there own rules like that... I don't know I guess I'm just bitter in the fact the Dm doesn't have the decency to even give a "Sincere Thank YOU".. All he is worried about his million dollar house he just bought, that nobody in his district even gives a crap about.. yuuuuu.. Oh well I guess it could be worse..

Yours truely,
Overworked Manager

Read full review of Walgreens and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
jentile1
, US
Feb 13, 2014 2:13 pm EST

The Managers at the Walgreen's where I work do a lot of work. However, we have a bunch of lazy workers there. I work in Photo, and I am overworked because I have to make up for the incompetent people who fail to do their job. Although the managers are always busy, they don't hold the employees accountable for their own jobs, and it always falls on me. I usually feel like I'm running a marathon trying to keep up. The stress is really getting to me. I go to work nauseated every day, and leave extremely agitated. (Sometimes I even cry my way home.) I like the Managers for the most part, but I hate that they don't hold the other people accountable, Is it just easier to pawn others' work on me than to hold the other employees accountable for their work, or lack of work? And, the work just keeps piling on me! I have to stay and close the store with the manager on duty EVERY night because they don't want to deal with the lazy, incompetent employees. I work hard, I'm always on time, and I RARELY take a break because I don't have time to. But, I have to cover breaks for the front cashier, and THAT is irritating! Especially when they demand a break "NOW" and I am really busy! A lot of customers have told me they thought I was a Manager because I am always working so hard when they come in. The worst part is that I haven't gotten a raise or anything like that. The Managers thank me and praise me for my hard work, but so what! Talk is cheap! If they started holding the other employees accountable for their own duties, I wouldn't be in such a stressful mess. Sometimes I understand why some people choose to live on the street...it is probably easier than MY JOB! I'm not even complaining about having to work hard, or even helping out other employees. It just sucks that I am taken advantage of because I have good work ethics. And, because I am there to pick up the slack from other employees, they aren't held responsible for their lack of work ethics. Needless to say, I am job searching!

F
F
Fedupwithwags
West Palm Beach, US
Mar 31, 2013 9:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

And you take it out on your employees. Here you are complaining because you have to work extra hours. At least you get a bonus. Your team members, who actually DO the work that gives you that bonus, are lucky if they get a bag of leftover Halloween candy for a Christmas bonus. Then you profess to have an open door policy, yet when a team member comes to you with a complaint, you retaliate. Managers lie, threaten, and bully because that's the Walgreens way. Forgive me for not being sympathetic, but I really am sick of store managers whining about having to "work".

ComplaintsBoard
B
11:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens customer waiting

I go to Walgreens at the very least, 5 times a week. I go to the same Walgreens because the staff is fabulous, the store is clean, and it's 5 minutes from my front door. I went today and I literally walked a few feet from the front door to the register and waited. I waited for approximately 3-4 minutes and I'm not trying to exaggerate. I waited, and waited, becoming more annoyed with each second. Finally, an associate came to the register and apologized for my wait. I was so annoyed, I didn't even acknowledge he said anything.

Today's incident was the second incident like this in just just a few months, which occurred at Walgreens. I know that if I had that many employees in one building, no customer would ever enter the premises without being greeted immediately, barring emergencies of course.

This complaint is not meant to be critical of your employees, because dealing with the public is a real pain in the @$$, I know this. Just sayin...

[protected]@gmail.com

Read full review of Walgreens and 3 comments
Update by Baciamicaro
Jan 07, 2011 6:25 pm EST

Okay Mellen, perhaps I could have included EVERYTHING in my Complaint. But, because none of that information matters to my Complaint, I did not. To make assumptions that I am the smoker, that I am purchasing cigarettes for my underage brother, for a person who may or may not have been in the car with us, is totally moot. One poster even asked if I expected the employees of Walgreens to anticipate my visit. HELL YES they should. They are a business IN the business of keeping their doors open with the anticipation of customers entering their premises. With that said, I'm done answering questions with answers that are irrelevent to you, the reader.

Update by Baciamicaro
Jan 07, 2011 3:52 pm EST

JDH: You are correct; the cigarettes were for an elderly neighbor and it is not my right to judge (even though I don't smoke) why he was smoking. I'm going to address that right now before I get bashed for buying cigarettes for an elderly neighbor.

Mellen: There is no mention of a third occupant in the vehicle because there was no third occupant.

So through all this speculation, insults and attacks against my judgment have yielded nothing except my curiousity as to why people are so brutal to someone they don't even know. You can get the same point across to someone without trying to belittle them. OKAY, I GET IT! I'LL DO A SHOUT OUT THE NEXT TIME I CAN'T FIND AN ASSOCIATE TO HELP ME AT THE CASH REGISTER BY THE DOOR.

Update by Baciamicaro
Jan 07, 2011 4:56 am EST

JDH, it's kind of hard to keep up with all these posts. Yes, that's basically the gist of it. They weren't for me either.

Update by Baciamicaro
Jan 07, 2011 4:43 am EST

No Walgreens still sells cigarettes.

Update by Baciamicaro
Jan 07, 2011 4:42 am EST

There is nothing in my posts which even suggest that I was purchasing cigarettes for my minor brother. Seriously, why does it matter who the cigs were for? Isn't that a little off point? Aren't you supposed to be bashing me some more instead of worrying about my alleged contribution to a delinquency of a minor.

Update by Baciamicaro
Jan 06, 2011 11:13 pm EST

While I respectfully value most of your opinions, I've noticed one common theme. The theme in most of the posts is to insult me. I'd appreciate your view more, however if they were given more intelligently and constructively. Brenda, you were the first one to insult me, and I shot back. The rest of you had to chime in, not about Walgreens, but me. Personal attacks about my intelligence and behavior are unwarranted, as I didn't ask for your help in a resolution to my experience or your hurtful opinions. This is a complaint board; so far, I'm the only person who has used it for its intended use. I didn't feel I had to say in my complaint, that the cigarettes were not for me. I also didn't want to explain that my leg was in a cast and walking was awkward for me, and because my brother is underage, I had to go in.

I didn't speak to the associate when he apologized to me, because I knew there was a possibility of me being verbally ### to him, and I felt he didn't deserve it. I also didn't say anything to him as he was chewing food and wiping his chin, because I'm not a dolt and I do understand cashiers also do other things when the store is not busy.

So, in the 3-4 minutes that I peered down 3 aisles from where I was standing, and the photo center, I didn't see a customer, or an associate. Then a man whom I believed to be the Pharmacist walked in, stared at me and went to the back of the store. Shortly thereafter, the associate came to the register.

With all that being said, I truly appreciate the time you all took out of your day in order to try to intimidate, insult and well, I don't know what other emotion you are trying to evoke. YOUR behavior is uncalled for and very unkind.

Wow, I think you all now hold the title of internet bully. Congrats!

Update by Baciamicaro
Jan 06, 2011 4:35 am EST

Oh and Brenda, don't hurt yourself trying to trump to this one. Obviously, you are no match.

Update by Baciamicaro
Jan 06, 2011 4:31 am EST

I can tell by your intolerance for other’s opinions and lack of empathy, that even trying to conduct an intelligent discussion with you, would be a total waste of my time. I find your judgmental and arrogant manner in communicating with me, to be very offensive. IT'S A CHECK OUT REGISTER...SOMEONE SHOULD BE THERE TO CHECK OUT CUSTOMERS.

However, I did chuckle at your “straw” comment, so I guess you do serve some sort of purpose.

Update by Baciamicaro
Jan 06, 2011 3:29 am EST

Well seeing as though I was there to buy a pack of smokes and the smokes are at the register by the door, I guess you're the one being a pain in the @$$ right now. So, I guess in your infinite wisdom, you'd walk the whole store to find a willing employee and end up right where THEY were supposed to be. You probably work at THAT Walgreens. Maybe ask to know the entire story before you try to insult a person who you don't know. You're welcome!

Hide full review
3 comments
Add a comment
K
K
kevinoshay
Lee Summit, US
Apr 07, 2011 2:14 am EDT

If an employee can go to work and not strangle a customer in retail or food they are admirable. Especially with all the people that feel the need to ### and every petty detail in their despicable life. Which yours obviously is. "OH MY GOD, I had to wait up here for a couple minutes to ring up and this is the SECOND occurrence in 2 WHOLE months. I may decide to go elsewhere." You know what the employee is thinking? "Jesus I don't know how I can afford my rent this month, my car's breaking down, my kid is at home sick, the manager won't stop harping on me to finish the ad tags while were slow because Trisha called in...And I'm apparently responsible for every god damned thing in this store. This ### customer won't respond to me after I nicely said, 'I'm sorry for your wait.' and smiled when I feel like I'm about to scream." Admirable quality. You forget the "cashiers" are people to. Just because they're in the lowest job of this economy at least they have a ###ing job and aren't sponging off Ma and Pa but people like you need to harp about every imperfection because your retired and have nothing better to do, I guess.

Get a life.

E
E
Engineerswife07
Wahiawa, US
Apr 04, 2011 11:46 am EDT

I agree, I know that when I worked the register at a pharmacy we were told that when we were not busy we could not stand at the register doing nothing. We were supposed to go and stock or straighten the shelves or find some other busy work to do, and check the register every couple of minutes or so to see if someone was waiting and to apologize if they were. The fact that you ignored this person for doing their job is very disturbing to me, you should have at least maybe called out to see if anyone was around if you didn't want to walk around.

D
D
DDNC58
Fuquay-Varina, US
Jan 19, 2011 8:55 pm EST

I don't care what store you go into, you should never have to hunt down an employee to check out. We have a Walgreen's close by, at least 1 trip/wk, and even with 7-8 employees, there are times I have to find someone to check out - most are putting stock on shelves. So what if they're busy putting stock away or helping someone else, there should always be someone @ a register. Making these insults personal is stupid, stick to the business points. Our local Rite Aid store is about the same size and usu 3-4 employees, I never have to hunt someone down.
On the other hand, let's bring the "ugly" language down a bit.

ComplaintsBoard
U
8:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens prescription mail-order

Absolute joke. Dealing with Walgreens mail order service has been a nightmare. Sent prescription and registration information in over a month ago with credit card information. Was willing to pay an arm and leg for two day shipping. After 2 weeks with no prescription contacted the customer service line to find there was no order on file for me. After waiting for a representative, I was made aware that my order was "canceled at my request", which I never did. After prying the representative and a ten-minute hold she told me it was canceled because the incompetent employees of Walgreens entered in my insurance information incorrectly. After a 30 minute phone call, I was assured the prescription would be sent out express that day at no-charge to me. Instead I got a reassuring voicemail from a Walgreens representative 3 days later saying they need my "uh...uh...credit ca...insurance information". I gave my insurance information to Walgreens 5 times! Every representative I spoke to, which ended up being about 7 including supervisors, was absolutely incompetent. No one could ever guarantee anything. The lottery probably has better odds than getting a prescription successfully filled by these idiots. BUYER BEWARE! Stay away from Walgreens. Final resolution is that they are sending my prescription back to me. And there is a very slim chance that they'll get that right!

Read full review of Walgreens and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
W
W
willPGH
Pittsburgh, US
Apr 30, 2014 10:51 am EDT

If your looking to purchase your medications from a reliable source I would take a look at global pharmacy plus. They have been a true asset to me and my wallet. www.https://globalpharmacyplus.com

T
T
tagwolf
Bay Area, US
Apr 09, 2014 2:49 am EDT

Walgreens cause 2 seizures now for me.

Multiple months in a row. Medications have been from 5 to 14 days late. (Literally).

I've spoken with them of my concerns, told them this isn't like an amazon order... It effects my health. Only to call back and find no record of the call and that the shipment still hasn't gone out.

I'm afraid that they will send me to the hospital.

This can NEVER happen again. (I've told them that 12 times over the past 4 months.) It appears they are getting the message.

The system is severely broken and needs to be looked at by some agency.

--David, Bay Area, CA

M
M
mil1ion
Burien, US
Apr 26, 2013 5:41 pm EDT

My insurance forced me to switch my prescription mail service from PPS (Postal Prescription Service) to Walgreens mail service. It has now been 4 months and MANY emails and phone calls later and things are STILL not right. I've had to bother my MD twice to redo prescriptions. I thought it was all finally settled except for one prescription. In February they asked for a confirmation due to a high co-pay. I have had this prescription for several years and it is pricey and incurance doesn't pay anything on it. I thought that was nice that they would check that I really wanted to pay $200. I confirmed that yes I wanted it. I never received it but did get another confirmation request. When I called to say "yes" please send, I was told that it would be more than $700.! I asked them to double check since their OWN email had said a little over $200. She got VERY snippy with me when I asked her to double check. A quick call to my previous prescription service confirmed that it would be less than $200. If you have a choice NEVER NEVER use Walgreens mail service! It has been nothing but frustration. I can apply for medicare in a few more months and can't wait to change my prescription service to one that my husband has had NO PROBLEMS with.

G
G
gberen5
Florence, US
Apr 07, 2013 9:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Insurance requested that I use Walgreen's mail order and it has been a nightmare from day one. I ordered a 90 day supply and received 30 day. Was told that I only had a prescription for 30. Yet even on the medication it said 5 refills left. This company is a joke, They then charged my credit card again for the remainder. IM still fighting them in regards to this problem. I will never use them again.

M
M
ManyPots
, US
Aug 16, 2012 12:22 pm EDT

I recently moved to a very remote rural location and thought switching to Walgreens mail order pharmacy would be a great idea. In July, filled out the online form to transfer 3 prescriptions. I was emailed a confirmation number. In August, I went to fill those prescriptions and there was no record of them. I then spent over an hour on the phone and customer chat repeating my story, my prescription numbers and insurance info to different reps. 8 days later, no prescriptions in the mail, no history of orders in my on-line account. More phone calls, more time on hold, then received conflicting emails from different depts about what's going on (including a "shipment notification" when in reality, nothing has been sent). Submitted a complaint through their form which was not addressed in return email. Result: aggravation, waste of time, ran out of anti-inflams I need for my back, and now I'll be driving 6 hrs RT to the nearest Target pharmacy. Thank goodness I don't need meds for high blood pressure or heart problems! The icing on the cake is that the link they sent to customer satisfaction survey was broken.

W
W
Walgreensucks
, US
Jul 14, 2012 3:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Walgreens Mail Order Website was obviously programmed by the same incompetent fools. Nothing but trouble! It ranges from not properly remembering your password to not being able to update your credit card information. Pathetic!

C
C
chas
St. Louis, US
Jan 31, 2011 6:05 pm EST

You are so right about all you say. Especially about how incompetent they all are on the phone or online. I've had bad experiences with this outfit too. But no more! They obviously care not about their customers. I made the mistake of giving them my credit card number. I mailed them rxs and all were marked by the dr that a generic may be substituted not that a brand name should be sent in place of a generic. One was not available as a generic so without contacting me they sent a brand name at 7 times the unavailable generic. Of course they charged me for the brand name without contacting me about the super charges.

C
C
chas
St. Louis, US
Jan 24, 2011 12:01 am EST

Typical Walgreens run around!

ComplaintsBoard
H
6:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens you have been out of it for months

You people had an ad in the paper about an item like Tylenol Arthritis. The ad read that if you bought one/250/bottle that you would get onr free. Every time we have checked for months now you never have it for sale.

It seems pretty chincey to me that you advertise an item and then never have it for sale when you get there. TIME AFTER TIME WE HAVE GONE TO CHECK AND YOU NEVER HAVE IT. Please do what you advertise.

Read full review of Walgreens
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens ripped off on prescription

I noticed that Walgreens gave my mother a 30 day supply of Metoprolol ER Succinate 500 mg tablets, but charged her for a 90 day supply. The vial, which the pills were in couldn't possibly hold 90 tablets. When I showed the vial to the pharmacist, he actually tried fitting 90 tablets in it, but it was impossible. He basically told me that he'd look into the matter and blew me off. Since they charged my mother's insurance company for another 90 day supply, I'm going to file a complaint on her behalf with the State of New Jersey on the matter. I realize that people are human and make mistakes. However, since a national company like Walgreens fills people's prescriptions, they should have some kind of system implemented in place to avoid errors like this, but either they don't or their method of quality control filling prescriptions isn't up to snuff. If something like can happen, I'm wondering how many elderly people they rip off or kill a year with such incompetence.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
Ombré
Orange, US
May 05, 2013 2:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Believe me, you are not the only person to have problems at Walgreens. I would highly encourage you to take your Moms prescriptions to another Pharmacy. Does not matter the problem you had with the Pharmacy, their HQ will not believe your side. Been there, done that! Sorry that you and your Mom has to go thru this with Walgreens. Run, don't walk, away from that Pharmacy!

ComplaintsBoard
J
1:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens wrong drug rude personal

I was given a hep A vaccine for a child twice, and both times had to return some distance from the drug store to replace with correct drug.They told my doctor to just give me twice as much but he said NOOOO! Last time I was told it was my fault so I never received the vaccine.I have over 50 miles in this problem alone and my life could be in danger untill I recieve this vaccine...Then I Was told my doctor never called in a scrip refill, when I would call the doc he would assure me I was being run around by walgreens. The girl who waited on me was rude as always. I have been given the wrong drug several times and when you get home they will not return it so I had to pay again for the right drug! I could go on and on but just do not go thru this maddening situation and go to another pharmacy. Steer clear of the Walgreens on Gatlinand Savage and Port st Lucie and Tulip. They could kill you.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Murmura
Fletcher, US
Dec 18, 2010 5:44 am EST

If you go to another pharmacy you will likely get the same results. Hep A vaccine brands Havrix and Vaqta can be used interchangeably in adults or children with 720 ELU (0.5ml) of Havrix or 25 U Vaqta being used in children - adult dose would be 1440 ELU (1ml) Havrix or 50u Vaqta. The pharmacy is right. The same vaccine is used in both adults and children, the dose is twice as much for adults as for children. Few doctors are familiar with all of the various vaccines there are available and who can blame them?There are so many varieties of combination products on the market now and some of these vaccines really are just formulated adults or children.

ComplaintsBoard
A
4:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens international calling card

I purchased an international calling card for an upcoming trip. The instructions on the card state that you need to call a 1-800 number to set up the card prior to your international travel. I called the number and was told that the card was no valid in the country I was traveling to. No where on the card does it state all of the locations where it is valid, so there is no way to know until you purchase it, scratch off for the pin #, call in the # & get the info. Now that I've found out it's not valid, I of course asked if it was returnable, since I can't use it. The answer was "no". Sounds like a scam to me & I'm out $25. Very disapointed in this product & in Walgreens for their calling card.

Read full review of Walgreens
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
8:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens employee harrassment

The employees here are rude and i was told by a former employee of this store that she was harrassed to the point of quitting her job i have shopped in this store and had some of the worst experiences i have ever had in this store then i have ever had in an walgreens. I am very close to many employees in this store and have never ever heard of so much harrassment being gone in not just with the recent employee but many have quit due to certain woman and there awful remarks. One in specific i am not sure her name she is a short woman with curly hair and glasses i have heard some of the worst comments about other employees come out of this woman's mouth i do not think that women like this should be working with other people in what should be a pleasant work environment. I have also been told that even when brought to managements attention nothing has been resolved. This being a major point to to my problems here i would try and report my issue within the store to the upper authority but just assumed i would be wasting my time considering the employees don't even get there issues resolved. I think that something needs to be resolved in this location very soon or they may not have too many customers left before long.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
abusedemployee
Revere, US
Dec 18, 2010 10:20 pm EST

This is what it is like to work as an assistant manager in some of the Walgreens stores...The manager says that he has paid his dues and therefore, he has paperwork to do and doesn't have time to help his assistants or to help customers. Assistants are not properly trained to perform the duties that you are expected to perform. When they fail to perform them correctly, they are punished. The manager is not interested in the personal situations of his assistants. Employees are afraid to ask for time off to care for sick family members or to attend school functions and meetings. The stores are understaffed during busy times. Managers are not given break or meal periods, therefore they most often go 9 - 10 hours without food. As yourself as a customer, if Walgreens doesn't care about there own employees, just how much do they care about their customers?

ComplaintsBoard
H
7:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens prescription refill

I have been using Walgreens in St.Helens since they opened for prescriptions. This incident about pushed me over the edge...total lack of communication. Did refill of two prescriptions on the automated phone system=couple days prior to me needing the meds. Went thru drive thru to pick up and was told they could only fill one of my meds and they said I had to call CVS and gave me a phone number...now mind you that these meds are for a Thyroid issue and should not go without...did anyone call me when they got the request to refill? Bring it to my attention before I was out of the meds...?
I did call CVS and got it figured out but was so unhappy with the lack of service I got from the pharmacy that I will not be going back =my husband and I are switching our scripts to another pharmacy. No one tried to help or offer anything no explaination what so ever...Customer Service is a huge thing-and on that day the screwed up and Im done.

Read full review of Walgreens
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
5:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens rude manager

I always use my own bags when shopping. I put my stuff in them as I shop. This being the walgreens I use most, I went in 2 get 2 items and a manager from corporate proceeds to tell me I can not shop out of my bags. She comes and takes my bag from me and dumps my items in a cart and thennnnnn she tells me I can't have my bag back and that she will leave it with the cashier! I said no one anywhere I have ever shopped has told me I can't shop with my own bags much less take it from me and say I can't have it back until I leave. I told her to give me my bag back now and then I left. I told the cashier as I was leaving that I will not shop at walgreens again.

Read full review of Walgreens and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 07, 2010 3:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You should have put your items in a basket and then had the cashier put them in your bag. Putting items in a bag from home probably looks suspicious.

A
A
583586
30223, Georgia, US
Nov 07, 2010 12:52 pm EST

what the hell were you thinking? shopping with your own bag?

ComplaintsBoard
B
1:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens lawsuit/ store contents

I just read about your lawsuit against Wegmans. I was in your Auburn, NY store today, and I had a hard time finding the Tylenol or store brand Arthritis pain formula. I finally gave up and decided to get it at Wegmans.

I think you should be more concerned about having a store that is easy to navigate, and has the products that people need, (rather than row after row of of unnecessary JUNK that seems to take up most of your store) and worry MUCH less about whether their "W" that they used in the earlier part of the last century, is too much like yours. I would think that it would much more important to concentrate on doing a better job, rather than filing frivolus lawsuits. I doubt that I will bother to go to any Walgreens until the suit is dropped . If you continue to pursue it, I will probably never darken your door again.

I am sorry that I can't seem to get the correct spelling for frivolus, but I am sure you can understand what I mean.

Sincerely, Bradley Pattington

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Karen Lutes
Chester, US
Apr 03, 2011 3:18 pm EDT

Wow, I'm really surprised at your problems at Wallgreens. I am in Virginia and just moved here from Delaware where I also used Walgreens. I've always had good experiences there. I was in there today and came home and was telling my husband that the people who work for Walgreens are so nice. I actually felt good as I left the store. I had the same experiences in Delaware. I totally think that the attitude of we the customer, has lots to do with how the young workers in any store react to us. If they are out of something, for heavens sake, it's not the employees fault! Get a grip, be kinder to the people you come in contact with that ARE there to help you. I imagine you find problems in other stores also. Treat people well and they will respond in kind. No, I don't work for Walgreens. I am a retired social worker who does know people and people are first who they are and then who you can make them become. Yes they have a choice but most of these workers are young people trying to do a job. I leave you with this...Do unto others etc, etc, etc. If you don't know the rest of the quote you have a real problem.
Have a great day, Karen Lutes

ComplaintsBoard
S
12:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens survey and $3000 sweepstakes

Not happy at all with Walgreens so-called survey and sweepstakes. One, I could not find anywhere online how to get into the survey. Two, I gave up and called the 800 number. I was able to input survey # and password #, but then could not take the survey because the automated survey-er said it didn't recognize the number. I said, "NINE" three times, plainly, clearly. Very annoying. This is the second occasion when I've tried and failed to do the survey and sweepstakes entry. This time I intend to follow up with Walgreens.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
2924adrand
, US
Feb 15, 2011 2:56 am EST

sterling colrado
I love shopping at walgreens because there is always low prices and you always get some thing free what more could you ask for its the best place to shop and my kids love all the toys there. thank you for having a walgreens in sterling co thank you.

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Walgreens?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walgreens Customer Service. Initial Walgreens complaints should be directed to their team directly. You can find contact details for Walgreens above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.