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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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M
7:43 pm EDT
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Walgreens employee

I have been coming to this Walgreens for over a year now. Nearly everyone knows me due to going there every day. I usually buy cigarettes among other things. I am usually not asked to show my ID because almost everyone there has seen it now so many times that they know I am 34 years old. Tonight was the third time the same new employee there has asked me to not only show him my ID but to take my ID out of my wallet so he can scan it. My ID does not come out of my wallet very easily. I have done it in the past but it takes me a few minutes until I take it out and I don’t like to keep the other customers waiting. The same employee asked me for the last time, and I told him thanks but I’d rather not and I left without buying cigarettes as well as other things that I had there such as ice cream and what not. I’m not sure if that employee is just lazy or why does he insist on asking to scan my Id. I have not had this problem anywhere else. This has come to the point that I will not be buying at Walgreens anymore. Not only that, but I will also share my experience with every social media, friends, coworkers anyone who will listens, because this is not right.

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9:47 pm EDT
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Walgreens foster grant reading glasses

Went to Wallgreens yesterday on 09/30/ 2017 to purchase reading glass's and saw a sign posted over the reading glass's rack that said buy pair of foster grant get one of equal or less price free. So I grabbed a pair of fosters 325 x from the $9.99 rack and another one which was suppose to be free. Got to the checkout register and explained about the special she looked it up by reading the upc stamps on the glass's she says yes you get one free than said that will be $27 and something cents I said for $9.99 glass's and one free. She says one is $17.99 the other is $24 and something cents. I told her they were both at the $9.99 rack. She tells me ther all in the wrong price rack people just put them anywhere. I told her I didn't have enough money but that I would take the cheapest one. So I payed for it and went on to work and half way ther I started thinking, she didn't give me the free one and that I would go back after work and get them. Did have time but went back today 10/01/2017 and explained to the manager he tells me you should have brought them yesterday the special ended yesterday I can't give you the free pair today. I explained I worked late and could'nt make it back. He says he can't do anything for me because the special ended. I tried to explain that if he looked at the receipt he could see the date when I got them so he would see the special was still on. He says sorry can't help you so I got a little frustrated and told him well I want to return the one I had bought just becoughs he would not give me the special like the sign said. Wallgreens at 4703 w commerce, San Antonio tx, 78237

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2:19 pm EDT

Walgreens flu shot

Saturday, September 30, 2017. Walgreens Drug Store, Anaheim, Calif. 92801. Really, JUST FOR YOUR INFORMATION. I received my flu shot for the season this morning. It costs $60.00! Don't you think that is a bit much? I do not fault the Drug Store, I just wonder about United Health paying for one flu shot, $60 dollars! I understand I did receive and more powerful dose of the medicine, I could have received one-half the medicine for $30 dollars but the double dose was recommended for my age group. Come on United Heath, just request every one of your insured clients to put down 60 dollars on the drug store pharmacist's counter and I believe you would receive the proper reaction from Americans at large!

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R
1:42 am EDT

Walgreens pharmacy

On September 28, 2017, I originally went to Walmart to fill my prescriptions of Oxycontin and Oxycodone for pain management. I was told I could pick them up on the 28th(Oxycontin) and 29th(Oxycodone) of September. They were willing to fill the prescriptions but didn't have enough pills to fill the prescription for Oxycontin. They were willing to locate the Oxycontin locally by contacting other Walmart's and other local drug stores. They checked Walgreen's and were told I could fill the prescription there. I arrived at Walgreen's and turned in the prescription for Oxycontin. I was told I could pick the prescription up after 7:30 pm. It was presently 6:30 pm . I returned at 9 pm to pick up my prescription and was told I couldn't pick it up until the 29th of September because my last months fill date was Aug 31st. The pharmacists stated he could not fill the prescription 3 days early, but he could only fill 2 days early by law. Since my last fill date was August 31st, I would have to wait until September 29th for the Oxycontin. What he failed to acknowledge was that September only has 30 days and therefore the 28th is 2 days from the 30th. Walmart had acknowledged this and would have filled the prescription had it been in their inventory. I had to leave Walgreen's with no medication for more than a day. I have chronic pain from severe spinal stenosis where I am unable to function without the pain medication. I have had two major neck surgeries and have severe pain when not treated by pain suppressors. The stenosis has affected my gait, stamina and muscles. I have suffered for eight years. The damage to my spinal chord is permanent. On a level of 1-10, my pain was a 10! I don't know what a solution to this problem would be.

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6:16 pm EDT

Walgreens pharmacy

I was at walgreens tonight at the pharmacy . I was there to pick up a prescription that was suppose to be ready by 3 pm and here it was 6 pm and finally done. As I stood in line for another hour a customer handed the pharmisist a prescription. The pharmacist then told him florida law says that the prescription had to be on a no duplication paper. And he couldn't accept it. Well then the customer leans in and tells him he is a doctor . The pharmacist then left and came back and had a pad in his hand and told him he would just write it up as a call in so it wouldn't have to upset the doctor. Then told him the prescription would be filled in 3 min. And left customers stand and filled the doctors prescription for him . This was unprofessional. It was against all policy and against the law to take that prescription for him if he was a doctor then he knows the law. . And as for the customers left standing we have to abide by laws and rules. Also when you do go to this store it is a wait. While they always have a line and only 2 or 3 working this includes the pharmacist.

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1:48 pm EDT
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Walgreens pharmacy procedures

I went to pick up my husband medication. The order was Gabapentin 2 tabs 3 times a day. There are refills on this medication.
I was given 30 tabs. As I was filling the pillbox I realized this can't be right and isn't enough for a month. The bottle quantity was 30. I went to tell them I think the quantity given was incorrect, and would not last 30 days. They pulled the electronic order and showed me the MD requested 30 as the quantity. Do the Pharmacist question orders sent over? This isn't a usual request with refills.. My response was "they do it all the time". I said so if its a wrong dose, frequency or etc you will fill it without question? I was very disturbed with that response and no one offered to call the MD to fix it. That's not good customer service. Obviously it was an error on the MD's part and Walgreens Pharmacy didn't offer the customer who used Walgreens very frequently assistance in getting it fixed once I told them this is a monthly refill.

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4:01 pm EDT
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Walgreens survey contest

On Sep 25, 2017 I completed the survey regarding my visit to Walgreens. At the end it asked for my phone number including the area code. I was not given enough time to give more then the first 6 numbers of my number then I was cut off. This also happened to me last year and I would like to let you know you need to give more time to allow for the whole phone number. I will not be answering your survey again till this problem is resolved

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9:25 am EDT

Walgreens pharmacist

I have been using Walgreens on 1131 Mercury Blvd for a long time. On 9/22/17, my doctor called in a script and when I went to pick it up, it was going to cost me $176.00. I am on a fixed income and could not afford that. When I got back home, I called the pharmacist to see if there was a different drug that would be cheaper. She said "the doctor called in a generic but I filled it with the brand because I thought your insurance would pay more." When I went back to pick up the generic, I only had to pay $43.99. What bothers me is how many times has this happened to me or someone else. My trust in this pharmacy is gone and I will be switching pharmacies.

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10:16 am EDT

Walgreens inept pharmacy

My brother-in-law, has taken the same prescription for 20 years for his paranoid schizophrenia. His meds won't be refilled without his monthly bloodwork. 2 months ago the pharmacy tells me they can't refill his script due to missing labs. Dr sent labs, confirmed receipt, now they say they are missing again. Refuse to help, rude, Dr confirmed all ok. Switched pharmacy

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9:36 am EDT
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Walgreens pharmacy customer service

On 9/20/014 at 1:35 pm I received an e-mail from Walgreens that my prescription was ready for pickup. My wife went there at about 4:30 to pick it up. She was told by Olivia? that my prescription was not ready or was not there to pickup. My wife gave the following: Name in full with middle initial and our address. Olivia said no such thing for Robert C. Waggoner at 11100 Roxboro Ave. OKC 73162. When she returned home, I called to complain and to see what or why no medicine. I talked to a Jason who said that Olivia had left for a class and that the pharmacy was 4 people short. Jason was not friendly and was a little rude. I want this complaint looked into and an apology from the regional office in writing and verbal.
Again this happened at Hefner and Rockwell.

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7:20 pm EDT

Walgreens pharmacy service and customer service

I babe been a customer of the walgreens store located at 6899 sw 117 avenue in miami, fl for over 15 years, and as a former chief executive officer of hca hospitals and healthsouth am fully aware of how difficult it is to fully control all of your employees actions. However the service and attitude I received today from luis at this store was one of which I have never in any store, pharmacy or local retail establishment have ever been exposed to. I was simply inquiring on one of my medications which is for epilepsy and is not always available and he was not only rude, didn't care, didn't answer and as I suspected my medications were not ready. This individual is inept has no understanding of the importance of having the right answer available to customer and therefore will be moving my business elsewhere.
Sincerely
Elizabeth izquierdo, cpa ms

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10:38 am EDT

Walgreens service

I moved to oconomowoc 3 plus years ago and started using the walgreens. I have been a walgreens customer for 30 years.
I recently had 3 prescriptions sent in to be filled. The clerk at the pharmacy was totally inept, condescending and ignorant. I had a 1:30 appointment, 10 mins from walgreens. I got to walgreens at 1:05. The clerk at first said she could not find my prescription. She then found it but said I wasn't listed as a customer and she would have to complete a new user profile. Note, I had just picked up a prescript 5 days earlier. I had to answer all the questions for setting it up. Next, she tells me that my insurance does not cover one of the prescripts which I know is untrue. So, I say fine send me the other 2. She said do you want express pay to which I said yes. I have always used express pay there. She then says we will have to set that up now. It is now 1:25, at best I will be 5 mins late. I tell her to forget it. I had sent my driver’s license in with the container at the drive thru. I said just send me my driver's license back. She then goes on to the next customer in the other lane. I buzz the call button and she ignores me. I did this for 5 mins. Finally, a gentleman comes by and asks how he can help. I said I just want my license back. There are now 3 cars behind my line and 4 in the other. So obviously this clerk is also effecting the other customers that are waiting. The gentleman walks away. I wait another 2 mins and nothing. I now drive away to go inside to retrieve my license. I must wait in line for 3 more mins. The clerk there doesn't know what i'm talking about. Finally, the gentleman comes over with my card. Says he went outside to give it to me. Why he didn’t put it in the container is beyond me. He asks how he can help. I explain what had happened. All he does is say i'm sorry. I finally stated, I will never come to this walgreens again and I leave. I have now spent 30 mins in line, with the clerk and then manager. I am late and I do not have the prescription.
I call the walgreens and ask to have my prescription transferred. He tells me the receiving walgreens needs to call. I call that one and they don’t even show the prescript in the system as either being new or even filled. So now I must call my doctor again to have it redone.
I have lost an hour over time, was late for an appointment, still haven't received my prescript and unhappy and frustrated.
Thanks for wasting my time oconomowoc.

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2:13 pm EDT
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Walgreens pharmacy manager

Diberville MS- pharmacy manager Andrew
9/15/17

The "pharmacist" Andrew was just about the MOST unprofessional person I've ever had to deal with. He and the associate he had working with him continued to loudly bad mouth another pharmacist customer and ignore the customers in the line. When I asked if my prescription was ready, or was going to be ready soon, I told him it was unprofessional to act that way in front of customers. Evidently I hit a nerve, he became defensive and asked if I was a "doctor" because he was. Um, okay, good for you. Don't act like a pathetic teenager with all your angst pent up inside if you're supposed to be a professional doctor. Never again will I use this pathetic excuse for a pharmacy. Every time I use a Walgreens I tell myself never again. This for sure, will be the last time. I will also be forwarding this on to the corporate headquarters about Andrew. What a [censor]. Who talks to their customers that way? Ladies and gentlemen, this just goes to show you you don't need "8 years of college" like he told me he had, to be a kind, professional, decent human being.

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9:22 am EDT
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Walgreens pharmacy

The most careless lazy pharmacy personnel i've ever dealt with. It is the third time that I have to experience the lack of professionalism and apathy these people have. They should show compassion and interest in helping people that reaches out to them. Will ever use walgreen's pharmacy? Never again. No further explanation, just wanted to get the word do not use walgreens paharmacy at that location ever.

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1:16 pm EDT

Walgreens pharmacy

The local Walgreen's on 2 occasions has shorted my monthly oxycodone medication. I received only 100 pills instead of 120. In June 2017 & August 2017. Its at 128 E Brandon Blvd, Brandon, FL 33511. Stay away from there.

Upon speaking with mgr in July 2017, she was unconcerned when I showed her the previous bottle used couldn't physically hold 120 pills. Rude manager at this location.

Both times I called Corporate office and received the same disinterested approach. They really could care less. Only suggestion was to count my pills at the counter.

I would think Walgreen's show higher concern for a serious quality problem at one of their locations. Misuse of pain medication is a national problem that puts strain on all people who need it daily to survive chronic pain.

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10:33 am EDT

Walgreens pharmacy

The Walgreens in Dallas Texas on Lake June & Masters Dr. is the worst I have ever seen. The drive thru always takes at least 10 min Eve if there's no line. The associates are extremely slow, and they are constantly running out of medications. The most recent incident happened on 9/12/17 around 10:30 a. m. I went to the drive thru to pick up a prescription and looked at the clock when I arrived it said 10: 27. There was one car ahead of me so by the time I got to the window it is 10:38, then it take another 5 minutes for the associate to finish with a customer on the inside before the come to help me at the drive thru.

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10:38 am EDT
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Walgreens pharmacy customer service

I received a prescription on 09/05/2017. It was delivered to the pharmacy by my eye doctor. She also gave me a coupon for Xidra and said that it would not cost me anything with the coupon but to ask how much it would be for the refills. That should be discounted as well. I waited to go to the pharmacy so they would have time to get it ready. I sent my husband two days later. He came home without it because he said the pharmacy could not get the coupon entered. So I called the 800# listed on the coupon and spoke with a rep that activated the coupon and said I should deliver to the pharmacy for a $0 copay. I went back to the pharmacy around 8:30 that night. They took my coupon and had me waiting in the drive thru for about 12 minutes, then they asked me to drive around while they got it ready. I drove back around waiting another 15 minutes for them to tell me that it was still saying that I owed approximately $750. I tried to tell the pharmacist that I had called and I had a number on the brochure that she could call. She kept interrupting me and talking over me. Then she said, "let me check to see if we even have it in stock", and then proceeded to tell me they would have to order it and I could pick it up at another store that is located out of town or come back on Monday, Sept. 11th to pick it up there. Her tone and demeanor was very unprofessional. What happened to the customer is always right? What happened to "I'm sorry, or I apologize, I should've checked that when the prescription came in before I wasted 30 minutes on Sept. 7th, and 30 min on Sept. 8th and your gas each day." Why is it unreasonable to listen and explain to people that are already in a compromised position because they are ill or maybe spending money that they don't have to try to get well/ What happened to compassion?

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1:17 pm EDT

Walgreens verizon prepaid phone and card

I went into one of your locations to go inquire about buying a prepaid phone. I was shown the LG Verizon phone. Alan the Walgreens employee explained everything and was shown and told you can either get a $30 plan a $40 plan or $50 plan. So I bought the phone the LG phone and the $30 prepaid card. When I went to activate my phone it said that I needed at least $40 to activate the phone even though I was just told by alan that there is a $30 plan so I went back in to return the $30 card and they said that there's no refunds available you can't refund those cards so then I had to buy and spend another $40 to get this phone working and I want to know if I can get my monmmmy $30 back I still have the card and everything. I am extremely upset that is spend almost $100 when it should only cost me $50. What can I do to get my $30 back

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Update by Seankivel@hotmail.com
Sep 11, 2017 1:19 pm EDT

I went into one of your locations to go inquire about buying a prepaid phone. I was shown the LG Verizon phone. Alan the Walgreens employee explained everything and was shown and told you can either get a $30 plan a $40 plan or $50 plan. So I bought the phone the LG phone and the $30 prepaid card. When I went to activate my phone it said that I needed at least $40 to activate the phone even though I was just told by alan that there is a $30 plan so I went back in to return the $30 card and they said that there's no refunds available you can't refund those cards so then I had to buy and spend another $40 to get this phone working and I want to know if I can get my monmmmy $30 back I still have the card and everything. I am extremely upset that is spend almost $100 when it should only cost me $50. What can I do to get my $30 back

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1:39 am EDT

Walgreens pharmacy

I've been going there for my meds for three years. My husband is authorized to pick up my medication. I have my own last name and have had no issues picking up my medication until now. 9/10/2017 at 1:45 am at Walgreens on little neck and Virginia Beach Blvd # [protected] . She is a blond headed woman who couldn't even talk to me at the window. She sat somewhere in the back for five minutes before she acknowledged me. I went though the entire process of getting my meds just to be told I couldn't get them because my name wasn't on my husbands card. She could have told me sitting down where she was to begin with. I have the PIN number it's a debt card.
She was very rude. I have never seen her there before and I hope never to see her again. I have never been treated like a theif and told I might have stole ny husbands card and tried to use it. I use it every month .i use it everyday at other stores.! She was rude and actually accused me of being a theif. I don't know what store she came from but needs to go back and learn manners. I don't care if she's been working as a pharmacist since 2002. I didn't need that information.
She is a blond headed rude person who should never accuse people of stealing regardless of what she thinks. We are married and I have ALWAYS used THE SAME CARD and never been called a theif. She should not be in the position she's in. Never be rude to customers!

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8:51 pm EDT

Walgreens pharmacy

In the past few months I have had a problem with prescription being re filled. In June I had to wait 3 to 4 days to get medicine because they did not have the right number for the doctor's . In July the dentist did not have the id number on the script after many calls I did not get this filled. September I took a new script, one that had to have Dr's authorization and1 refillable received a phone call saying that these scripts could not be filled because there was a problem with my insurance and did I change carriers and they would have to contact them . If I had changed carriers I would have told them so. This is day 2 of this, if I really needed this medicine within these days I would be dead that's why I keep exrtras on hand. I am going to call my ins .Fepblu. on Mon. to see if they got a call from them. I will change pharmacies.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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