Walgreens
reviews and complaints

I was at the drive thru and was told by the pharmacy employee that my medicine would be ready in twenty minutes and sher gave me the price. When I returned, I was told that there was no medicine ready for me, I needed a prior authorization, nobody knew where that price came from, and nobody even knew who I was talking about. I have never worked for Walgreens but I'm due there was dinner type of sign off or credentialing on my account to inform the next person that looks st the account. I am extremely upset at the way my concerns were handled and that nobody was even able to help me. My concerns were not answered, and I have called the location several times and nobody has answered. It seems that everytime I try to get a narcotic filled, I go through some sort of challenge. This will be the very last prescription I will be filing at Walgreens. This is clearly unacceptable.

Walgreens has bought RiteAid out & started out by telling Folks :"Go somewhere else if you don't like it[thier service & attitude]
Been going to this pharmcy since 1997 when Rite Aid bought up all the local Pharmacies to kill thier competition
Now Walgreens is doing the same
Tried to fill a RX & didn't even get home from the DR. visit before Walgreens snotty employee left a terse msg on my machine to :"Call Walgreens"

So I called & this female says:"You know that medication you want? We don't have it."

So I say: "Well order it & I'll pick it up, that's the usual procedure or has been since 1997"

"Well we are waiting for a certificate from NYState "
{ME}: "Well I'm not due to pick up for 6days, by then you have to be able to rectify this situation, especially since LAST MONTH you gave me some song& dance about the same nonsense"

and she comes back at me with :
"Maybe YOU should call NYState up tell them ".

"Not my place to get your 'certificate' or WETH it is"

"Yelling at me isn't going to get this done"

"I'm not 'yelling at you...if I WAS yelling at YOU, believe me you'd KNOW".

"Maybe you should go elsewhere..."

"I can't, Walgreens bought up all the competition like RiteAid did,
I'm not driving 30+miles to some pharmacy IDK, when YOU are 2minutes from my Home, I go to Dr.s appointments days before my RX is due, specifically to avoid any nonsensical, unnecessary screwups like this one you are trying to pull here, know what I mean?"

and she just went on & on getting more disrespectful & nasty as she went on

I called the Dr. office & they said this has been going on all day & the other Patients all said this walgreens employee was nasty to them too

WHY does walgreens do this when sick people depend on a pharmacy to get thier needed meds?

Why are people allowed to set at the drive through window and wait for a prescription to be filled? I am sick of waiting In line behind these people. It's call drive through for a reason. Have them return to get their prescription and stop holding up the line!? Your workers should be telling them to come back in so many minutes to get the prescription. Move the line along!

The "i.d. everyone" policy is costing you business and costing you loyalty. I wonder if you know how much business this is costing you. Your competitors are right down the street and are consumer-oriented. that's where my business-- including my pharmacy business -- will go from this day forward. You think you solved a problem. It's cost you customer loyalty.

I'v been purchasing my medication from Walgreens for well over 15 years. I am very frustrated with your company. I get alerts to an excessive degree... reminders to refill my least of importance medications ... Why isn't the most important medication to me ever reminded...that I need a script. I have ADHD..I am very forgetful..that's one reason why I take Vyvanse. I take Vyvanse... every month for 30 days. This is the same medication that I have taken month after month... year after year. And every month this medication is delayed...your pharmacy runs out and I have to make several trips to the pharmacy. It shouldn't make a difference whether this medication is a controlled substance. It's a text..or an automated call... This is not customer service...Perhaps you can make a useful suggestion on how to get this accomplished. I'm temped to take my business elsewhere...
Thanks

This happened in Michigan, Walgreens in Royal Oak, Woodward avenue and Coolidge.
I went there a week ago to pick up my prescription, my dad has passed away and my doctor upped my clonazepan dosage to 3x a day vs one. I have been taking this medication at the same dose every night for 15 years now, never upped the dose, no addiction issues and I never had issues with the dose. Until now, my dad was murdered 20 days ago and I was/am in a panic state constantly and my doctor upped my dose to keep me from having a heart attack. The pharmacist refused to fill the rx the first time since it needed 8 days more. No issue, I still had enough meds . I came back 10 days later and pharmacy Manager Marcia treated me like a junkie. Told me I was forging the rx and that it was too early for me to fill the script, told her colleague "This woman is having issues" laughing and rolling her eyes. She yelled at me and proceeded to call my Drs. Office. My Dr. Confirmed the change in dose and the times per day I take, he also told her he made the change 10 days ago so he wasn't sure what her issue was. She filled the rx while giving me dirty looks. Then I politely asked her if the issue was sorted out and she yelled at me and said "step to the other side, didn't you see me talking to your doctor?" Or something like that. She was so mad that I was correct about the changes that she tossed my rx to the tech (who was very polite) and proceeded to diss me to her coleagues right in front of me and the other customers. She treated me like a junkie, mocking me the whole time, yelling at me and disrespected my grief and humiliated me in front of many people. Never again going there.