Walgreens
reviews and complaints

The store is horribly managed, the employees are rude, but most of all you cannot reach a pharmacist when you need one. I waited over 20 minutes for my call to go through. Every time I was connected the pharmacist disconnected me. I then gave up and tried to reach the store manager, but he did the same thing.

The wait to pick up our prescriptions at the pharmacy both inside and at the drive in is very slow. You should have more the 1 person at the pickup counter during high peek hours. When I complained about the wait she said that I shall come back at a different time ever though I needed my medicine NOW. She was VERY RUDE.

I keep using them only because the store in King Of Prussia PA is my summertime primary, but once I move permanently to Florida I will stop using them unless a large improvement in service is instituted.

856 s. Military hwy Virginia beach Virginia

Favoritism

Discrimination (an anxiety due to an speech impairment)

Thanks to dimarais and eddie and lekiah to try make my day by making me laugh keep it up

Sneaky

No Communications/or apprection of my hard work/or no understanding of who I am

I like to mind my business and stay quiet especially with people these days if knows what i mean/i like to do my job and go home and i lose concentration/can't function when someone stares at me/or standing there next to me/Idk what to say and how to say things and how to create/finish a conversation/idk how to word things which is hard for me (I'm working on wording, hard to expressed my feelings/opened up to people especially in workplace due to past relations and other things too)

I'm a hardworker and make sure things gets done properly and in order and so on

I've been doing good with my anxiety and I'm very happy/blessed/thankful for my life! I don't give up especially with jobs especially when I've speech impairment (hard to get a job and a interview) I make glad I've a job though!

Thanks again to dimaris, eddie, Candace and lekiah maintainly dimaris and Candace understanding about who I am/what is hard for me and what not/what I'm working on and bugging me and other things things too keep up the good work u guys 🙂✌️

People will be people

I'm easy to stressed out and break down due to past relations

Walgreens, Altoona PA. Pharmacy closed on weekends. I work out of town during the week. I order pain patches once a month. They never keep them in stock. They wait until the day the script is to be filled and then tell me they have to order them. Every month. No matter how early, I get the script sent in to them. Combine all of that with their phone system being down, or their computer system being down, and it’s just hard to imagine how this can be a modern pharmacy.

This complaint is about Store number #10741 in Ft. Pierce Florida.

The pharmacy phone system is terrible, Every time our medical office needs to communicate with pharmacy staff there is roughly an hour wait on hold where staff picks up phone and places it back on hold. I have never had so many problems contacted a pharmacy in regards to clarifying orders from my office. I have been on hold for 28 minutes so far and as i write this complaint I am still holding for service. why have a provider line if it gets routed to a general holding que.

Monday, March 21, 2020. Time 4:40 pm

1, received a voice ail message from pharmacy to come in and get last Shingles shot

2. was told at the counter that an appointment was needed I was to call the 88 number

3. Called the number and was told they don't make appointments. Send an email. They neglected to furnish an email address

This run around was totally unnecessary. The counter person was rude, unprofessional and nasty to the core. She could have easily given me an appointment and avoided the aggravation that followed. I will never use another Walgreens for anything again or recommend another person to use it either. Bottom line, I still do not have an address to file for an appointment for my shot. I will, however look for someplace else to give my money in exchange for the shot. This ordeal was a disgusting disgrace to your operations. Shame on Walgreens!

Hello,

On 03/20/22 at 2:06 pm I visited Walgreens Store #[protected] Potranco Rd. San Antonio, TX 78251. Along with other items I purchased your Mariella brand butter cookies in a red tin can. Batch no: BCM1808, BBD: 02/17/2023. I purchased them because the package said Original Danish and the picture on the package looked like the original Royal Dansk Danish butter cookie.

When I opened the package I noticed they are not the same cookies as shown on the package and of course do not taste like the Original Royal Dansk butter cookie. The package also says, “Original Danish recipe”. This is false advertising and I will be returning the product for my money back.

This experience was disappointing and depressing. I am contemplating notifying the Federal Trade Commission in order to protect further customers from purchasing this item.

Thanks,

Ruben Sandoval [protected]

On three different occasions, I was treated rude at this location. This occured twice in the drive thru and this time on the phone for my prescription assistance or just picking up my Prescriptions which were magickly not in stock for eight days. I do understand that there is or was a Health Crisis because I also was involved in the response for ARC. Anyway, we are all under pressure I understand that but to take patient information on the phone and then put them on hold without telling them and then hanging up on them is just plain unacceptable and rude. They need to either train staff there or why don't you replace them with some H1C Visa's they would be hard to understand but at least they wouldn't act entitled or be rude to Clients. 11:15AM 03/19/2022

Since November of 2021, I have had nothing but problems with Walgreen's.

Unless and until I call, my prescription for Gabapentin is not filled. Whereas at one point Walgreen's re-filled an anti-anxiety prescription THREE times in one week, until I stopped it.

The app will give me an estimated time, and that time stays the same, even several days past. So, today, Mar 17, the app told me that my prescription would be ready yesterday at 4 pm. It will say the same tomorrow. Or it would, if I hadn't cancelled it because I'm going to go to a different pharmacy. Not that you care. If you cared, you would have fixed this by now. I'm not the only person complaining, which you obviously know.

Why bother offering the convenience of an app for requesting refills, when I have to call every single time? What is the point? How much frustration and pain are you going to pile onto to those of us already dealing with frustration and pain of terminal cancer? Is there a single human being working for your company?

Is this some sort of new policy? Give us more of what we don't want, regardless, and nothing at all of what we actually need because we have a terminal cancer?

Such compassionate care. Thanks, Walgreens.

My doctor from UC Davis sends in my prescription on the 16th of every month by fax to this pharmacy. I call on the 17th to make sure it's ready for pick-up and price. I have been doing this for 6 years in Patterson, California where I retired, and prior to that 7 years in Citrus Heights, California. I am 71 years old, this prescription is for Norco's.

This is an ongoing problem with Walgreens.

First I could pick my prescription up 4 days before the due date of the 20th.

Then it was 3 days before the due date of the 20th.

Then it was one day before the 20th

Now it's the 20th.

Prices for the same drug over time 48.00, 37.00 28.00, now 22.00.

This is what bothers me, they have the prescription on the 17th to fill from my doctor. I have another prescription to pick up as well this time. I want to pick up both together considering gas prices in California are at $6.59, regular gas per gallon. I live in a rural area so driving 7-20 miles is normal, now I really must plan my route and routine care.

Is Walgreens trying to save me from getting a prescription 3 days early...please!

I am a 66 yr senior who suffers from severe orthopedic arthritis. My primary physician prescribed Tramadol 50 mg for pain relief. I am scheduled for two hip replacements in the future. The pharmacist (Dancy-Robert Wood Johnson location in New Brunswick) refused to fill it until March 17th and I would receive it on the 18th. That leaves me with 3 days of no pain relief. This medication was placed on the level 4 narcotic list and should not be on this list. Its non addictive and is the only effective pain medication. This pharmacist talked down to me and implied that I was a drug addict. This pharmacists continued to state that the medication was a controlled substance and that she would not fill a prescription for someone who is abusing it. I was shocked at her ignorance and her attitude, I also filled a complaint with the New Jersey patient advocate office and contacted my physician's office.

I have been a customer of your stores for quite some time now. Before I get into my issue, I must let you know that I am diagnosed with scoliosis, spinal stenosis, degenerative L4&L5. I am in a prison of chronic pain and I am also poor. I do agree that the opioid crisis in the U.S.needs addressing. I am PRESCRIBED a pain medication that HELPS my condition. I also understand your company has policies and DEA regulations to follow, but I have a LEGITIMATE prescription that was given to me by my Doctor. EVERY SINGLE TIME I go to TRY to fill it, I'm made to feel like a criminal. I have had a mental breakdown in your store because of the attitude and rudeness the staff. I know that my $155 has no meaning to your gigantic company, but good Lord what is going on with your stores? PLEASE PLEASE PLEASE HELP ME! I am now almost 2 weeks without my DOCTOR PRESCRIBED medication, I cant even walk at this very moment. [protected]. Michele Blankenship. PLEASE PLEASE PLEASE PLEASE PLEASE HELP ME!

I visited Wal Greens on March 3 around 11:30am. I saw online where this Kingwood location has some ginger chews in stock to help with my nauseous symptoms. Upon arriving I looked in a few aisles for the item and couldn't find it. So I went to the pharmacy to see if someone could come help me find the item. One of the girls went to get the pharmacists and the pharmacist came to the desk and asked what I was looking for and I told. She directed me to look at two aisle that I already looked at and said if they're not on those aisle then we probably don't have the item, but from online it showed they had a lot of them in stock. So I asked her what her name was because I felt it was very rude and lazy of her not to come help me find the item as other pharmacists there has done for me in the past. She told me her name but I can't remember. I wanted to bring this to the attention of whoever is the manager of this location because I felt this was pure laziness and not a good example of trying to help a customer. I was not to please that she didn't help me much, that I didn't bother looking and decided to go to a different Walgreens where the pharmacist actually came from behind the counter to assist me.

On March 6, 2022 I went through the drive-through of the #05604 store to pick up 3 prescriptions. I was told that only one was ready and to come back in 2 hours to pick up all 3. On March 8, 2022, I went inside the store to pick up my prescriptions. I stood there for over half an hour while Sadie tried to find my prescriptions. I told her that I received a text message that all 3 prescriptions were ready for pick up.

Sadie advised me that only 2 prescriptions were ready and that one was lost somewhere. When I asked her why the 3rd prescription was not ready (I did not raise my voice to her) she said she had no idea and told me to not take an attitude with her. She said whoever you talked to is the person you need to take this up with and not me. She was very nasty. Then she crumpled up my receipt into a little ball and through it into my bag.

I had just transferred my prescriptions over from Walmart. Now I'm sorry I did and I will be transferring them somewhere else.

I have two complaints one specific to the location i visit. The location I visit is in Tempe, AZ off of Mill and Broadway. This location never substitutes items when I select substitutions are approved. They also say items are out of stock when they are not. I’m not sure if you need to train people or if they are doing it on purpose.

The second is Walgreens hides items off their website so that you can’t use them with certain discounts or coupons.

I made a purchase at Walgreens order #[protected] value $80.88 is sent by FedEx: [protected] says it was signed in our company by Saantis Monday 2/21/2022 at 9:21 am but there is no such person in our company and the product was not delivered I'm in the loss, I contacted Walgreens via website sometimes said they are not responsible for bad service, on the Fedex website I can not complete the complaint always of the error, I as a customer I am abandoned by Walgreens and FedEx and I am without my products that were purchased injury and without any response from both companies!

Pharmacy/male pharmacist is demeaning and makes it so hard to get prescriptions if you have transportation problems. Pharmacist Chibuike O. actually punished me because I dared to question why my prescription status on the system told me the time it would be ready, and upon arrival, a pharmacy tech apologized and told me it would be ready in 45 minutes. After waiting 45 minutes, I was told he would not be filling the prescription at all and I would have to come back tomorrow. He said he "went back" on my prescription and I had gotten it 2 days early the month before. This pharmacy has changed their hours and are only open until 6pm on weekdays and some days do not open until 10am. Therefore, the only time someone can pick the prescriptions up for me is on the weekend. My doctor called it in for me on Friday. My insurance will pay for it today, Sunday, so WHY, because they are running behind am I to suffer? Playing God with peoples medications is cruel and should be criminal. This man does not care that a family member drove 30 minutes to provide transportation to pick the medication up, waited the additional 45 minutes on her day off to be told he was punishing me. Now, I will do WITHOUT my required medication until I can get a ride between their shortened hours. The poor, disabled, and dependent customers are the ones targeted by this pharmacist. He knows he can treat people this way. It is very abusive and dishonest.