Waffle House
reviews and complaints

I have a Waffle House that is less than a mile from my home. Over the years, it became a favorite, and I'd read a newspaper or book while eating great food. Sometimes, a server would go above and beyond, and I would, if I could give a 50 or even 100 percent tip. I guess the word got around, and my treatment there was usually very good, no matter if I tipped a lot or just 20 percent.

About a year ago, management changed, and an African American female took over. She and her daughter (who was hired) were very loud, and didn't provide good service but expected huge tips and sulked if they didn't get what they thought they should get. The last time I was there, the manager took my table and interrupted my reading constantly, to the point she had to know she was being annoying. When I would tell her I didn't need anything, she say, "Yes MAY-AM!" in that stereotypical voice that you hear blacks use on television to indicate that they think that they are being treated like slaves. I was being polite, and treating her no different than others, but got this to the point where I just wanted to leave. She was not treating other customers this way, I looked up and noticed. When I paid my check, I gave her the standard 20 percent, though with her behavior, I didn't think she deserved it--the food was good and timely, so that's what got the tip. She looked at the tip, made a face of disgust, and walked away. I had had her daughter as a server before, and got the same "Yes MAY-AM!" treatment, so I'm not sure if they just hate white people, but I don't think so, because I was the one singled out. I was not going to say anything about this, but I've started going to a waffle house across town because I love the food, and have been getting wonderful service, friendly people. I saw a server that i remembered today, and we got into a conversation. She agreed that it was a really bad place to work because of this individual's racist attitude. Saying all of the above to say this--I didn't treat this manager any differently than any other person, no matter what race. I would not give a 'sub standard' tip (only 20 percent) to someone just because of the color of their skin. I don't want someone to suck up to me, or act out stereotypes which disrespect themselves as much as they disrespect me. I want to be able to go to my old WH rather than across town, but I don't want to run into this experience again. I think this manager knows how to be polite and appropriate, but has some personal issue against whites and found me a good target. I don't know what could be done about this, as we all need our jobs, could she be sent to cultural sensitivity training? I really don't want anything out of the ordinary when I go to a WH. A friendly greeting, quick and polite service, and that's all. But I had these experiences with this woman and her daughter. I was told by another server that she gives most of the hours and tables to her daughter. Don't know if that's true, but her behavior turned the place into a place I avoid rather than frequent.

04/17/2019, waffle house on peters creek road next to i-81 in roanoke, va.

On our way home from the hospital (my wife had just had spinal surgery), we stopped to get lunch and were surprised to see that the restaurant was practically empty. Thinking this was a good thing, we sat down and ordered. The music was too loud, but it was not "noisy" (e.G. Darius rucker singing wagon wheel). By the time our order was served, the music had switched to violent, cop-killer rap at an increased volume. I don't believe anyone had adjusted the jukebox, rather the recordings were louder and the sound much more strident. By the time the 3rd rap piece was playing, I asked the waitress if she could turn it down some and she said she could not because "a customer had put money in the box". Subsequently, I heard her tell another customer the same thing. At that point, we left without finishing our meals and another customer or two did likewise.

My suggestions: at the very least, the staff should be authorized to turn down the volume when customers complain that the music is too loud and/or offensive. If that is not possible for some reason, the music selections should not contain anti-cop rap or political rants. If that's not possible, please remove the jukeboxes!

Im a former employee of waffle house and my friend still works there. I quit becayse I was having to handle alot of racism and biased ways from management from and employees. Shanti has a best friend that comes down from out of town and works 50 hours in 3 days while other employess are only getting 25 or less. Paradise is her name. And she had made 4 employees walk out and quit but she stays and picks and bullies all of the white employees. It isnt right. They live and work together and paradise goes home and talks to chanti about employees and doesnt hear the other side and then your hours are cut... Or your not working a good shift so make no money. I loved my job. I left because im moving but since I left my friend calls me all the time crying about what they have said or done this time... It isnt right. Only 3 white people the rest black and they bully and get in this pact mentality. I also thought it was a rule that management couldnt live or hang out with employees.

Your meats are horrible! I know the corporate [censored] don't care and I'm a regular customer. I've been eating in your stores for years but y'all just don't care! Your meats have too much fat on them, they are too thin cut and they just don't satisfy your customers. I just heard another customer say last night they didn't like them either! Y'all are a piece of [censored] company. When I order a Tbone or a sirloin I want it too be a $20 piece of meat not a five dollar piece of meat! Straighten your [censored] out and please your customers waffle house or I won't come back!

On March 2 I went to the Waffle House in Hope Arkansas. I purchased the sirloin breakfast...for 9 dollars and change. With tax the total came to 12 and change. I did not get a receipt however. I was checking my account balances today though and noticed a 17.27 charge on my card from this restaurant. How is this possible? Did the cashier add a tip? I got this food to go so a tip was not given. I haven't gone to the store to complain since i have no receipt but it really aggravates me that people steal like that. She probably does it all the time.

I have been training for awhile at unit 1433 in sylva nc and I was supposed to start being a waitress on my own, however the new manager didn't think I was ready, I know I was ready and I have been working very hard and enjoyed working and he would not even give me a chance to be on the floor without a trainer and fired me while also telling me that he has seen my dedication when working.

The server is more worried about the older man getting their stuff then check in on her other tables every time I go here and whenever I have her she never checks back on on us this is ridiculous I waited at least five to ten minutes to get to to go boxes and then I didn't even have to ask her I had ask another associate she does this all the time to me I have a great day if she would check on the more she would get at least a five dollar tip or more

On saturday, feb 9, 2019 my husband and I stopped at waffle house for breakfast, this was around 11:00 am so not exactly ruch hour for either breakfast or lunch. When we entered the restaurant we noticed 5 or 6 people working behind the counter and 3 tables that had not been cleared. After waiting a table was finally cleared and we sat down. No menus were offered and we had to reach up onto the counter to get a menu. After waiting for almost 10 minutes we were told that our server would be with us in a few minutes. This restaurant was not busy during this time and staff were talking to each other. The server came to our table and took the order and brought our coffee a few minutes later. 15 minutes after that we finally received part of our food. We had to ask to get a refill on coffee, none was offered. My husband had seen the food sitting on the pickup table for several minutes before it was brought to us, the food was cold upon arrival to our table and there was not bacon with the meal. After having finished most of our cold meal we asked about the bacon and were told that it was now being cooked. The overall experience was horrible. We eat at waffle house quite often and have never had such bad service, even when the restaurant was full. The manager, shannon did adjust our bill and removed the price of one of the meals. When we went to pay the person taking care of our bill, questioned the "mess" on the ticket seeming to imply that we had made the changes to the original bill.

My husband and I often eat at Waffle House when traveling because we like the food, service and cleanliness of the restaurants. Well we stopped at this Waffle House around 11:30 pm after a 2 hour flight. Seeing 2 security guards in front of the restaurant really made us feel more secure. Upon entering there were about 4 tables being served, not too busy. We sat down and waited about 10 minutes for service. A waitress finally went to a young man seated and not yet working and asked him to get our order which he did. I then went to the restroom and the floor needed to be mopped plus there was water on the floor and there was no toilet paper. The men's restroom was out of order. The food was fine but when we informed the young man waiter that we needed our check he told the woman who kept talking to her customer friends not bothering to stop. When she finally came over with our bill I informd her that the restroom had no toilet paper and she acted as if it was nothing new or nothing that concerned her. This Waffle House really needs some good management and a good cleaning. I would advise people to go to other Waffle Houses but stay way from this one in Atlanta GA. We were there on Jan. 26, 2019.

I came in to order a chicken biscuit with cheese the waitress tried to get the cook to cook my food and she refused then when she finally decided to cook my food she kept a yelling at the waitress saying stand on your mark I don't know what that means and the waitress was just trying to get my food cooked and she she said we if u don't imbalance not cooking your food and kept walking to the back but she was not being that way to the male server she wasn't laughing about it with him I just felt very uncomfortable and by the time I left the waitress was in tears I felt very sorry for her and I don't think think that that was how a public restaurant should run. I will not be going back there.

Last night myself and a small group of friends went to the waffle house in Benton Ar. First there was no one clearing the tables. Granted it was late and a little crowded. It took 30 minutes for us to even get our drinks. finally another 20 minutes or so we ordered our food. The server was not the problem. The woman that was the manager I presume was constantly yelling at the server when he would call out orders, telling him to stop because she wasn't ready.. the line cook obviously had an attitude going. I asked the server a couple of times about things that were forgotten and he told me that the manger or cook had to sign off on them first! All I ordered was a waffle and bacon...when my waffle was cooked it sat on the counter for about 10 minutes and when I received it it was cold! Another in my group did not get her toast and when our server told the manger about it she was visibly irritated about it. It took us almost 2 hours to get our food. This was absolutely the worst service I have ever had in a restaurant! to top it all off the floor of the cooking area had trash all over which no one took the time to pick up and the trash can was overflowing! The entire problem was the manager.

Wednesday 1-9-2019 I was called in to work when I didn't even work 3rd shift. When I get there the store was a mess and the door was locked. So I go in start cleaning up cause every table was dirty, dishes bathroom and there was no cash in the register. So by the time I see that there is no money in the register I have a few customers waiting to check out. So I go straight to the office that was open and the safe didn't have a lock on it or a zip tie. So therefore I don't know if the money was there the manager doesn't know if the money was there no one knows if the money was there. there was two drawers in there and it's only supposed to be one so I grabbed the top one stick it in the cash register get back to my customers and go back to taking orders and calling in food. I finished my shift super tired how to take the bus that morning so I did not count my drawer I just stuck it in the safe and left. I'll be right back in there at 2 p.m. and I didn't leave there till 7:30 a.m. . so when I get back at 2 p.m. I was told by unit manager that my drawer was $58 short. I don't see how she and tell me it was short when she didn't even count it before I got it to know if it was short or not. and the girl that works second shift leaves and didn't you have her out please before another server gets there and just tells the cook's to lock the door if it's too drawers into one safe and that's not allowed and she didn't lock nothing up office or the safe so therefore anybody could have got in there and did anything without money .so I tell her that I work 2nd shift how much or when I left that was fine and nothing else was said to me on Wednesday when I left at 9 p.m. then yesterday 10th January since I go in to get my check I'm off that day and she tells me that two angels above her come in reviews from cameras and said that I have too many drawer shortages so therefore I'm fired. none of this is making sense to me and every employee in the store knew I was getting fired for my manager came out to even speak to me or say anything or even give me my check they were saying remarks to me before my manager had came out so they ameliorated me not only then lies and now who knows what all people are saying that I did not know that is not true all because of one person making a statement that really they don't know they're talkin about unprofessional. who knows you can turn them drawers in the first place the general manager andAssistant manager or both paying back money right now to waffle House for their safety and $700 short so who is to say that they're not doing this and just blame it on their employees there might have blaming anyone I don't know what happened.

I ordered achicken and eggs dinner from the Waffle House in Athens, Al. I stay like 15-20 out. I called to notify them that my chicken was not cooked fully and they told me I had to drive all the way back there and for me to bring the uncooked chicken to them and let them decide if it's cooled all the way or not. The chicken tore like rubber and then on top of that NO RECEIPT
IM VERY UNPLEASED WITH MY SERVICE AND WONT BE GOING BACK