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I submitted the following on the Waffle House website...partly for my own humor and because it such a horrible experience.
To Whom It May Concern:
This incident took place last night 10/24 at around 10pm. My girlfriend and I went to a movie Newport, KY. Afterwards we were extremely hungry so I suggested we go to Waffle House, or Wa-Ho as my some of us affectionately call it. My girlfriend had never been to a Wa-Ho so I was sure that she would enjoy her first experience at your restaurant. I would consider myself a loyal customer to Wa-Ho as I have traveled over to Kentucky (From Ohio) on many a late night just so I can enjoy a mouth-watering All Star Special mmmmm... Many times before, I have been satisfied with my Wa-Ho experience, but this night things were different.
We walked into the establishment and at the time there were only two other patrons in the whole place. Our waitress started by taking our drink order. Which only took about 10 minutes to get for us. And then she took our food order. My girlfriend is a vegetarian but due to the nature of breakfast food it was no problem finding something on the menu to her liking. She ordered a cheese and tomato omelette and I of course ordered the usual delectable All Star Special (with the eggs over easy, bacon, and grits) our waitress put our order in and then proceeded to flirt with the two older gentlemen at the other end of the restaurant. This seemed to be a recurring theme throughout this experience. My girlfriend went to use the restroom after we ordered and returned promptly saying she didn't use it because it was "disgusting" and "out of order" she did not have to elaborate any more….I got the picture. After about 15 minutes or so our food arrived. My All-star Special had arrived sans grits or a waffle and my vegetarian girlfriend's omelette arrived with big chunks of ham in it. Our waitress promptly informed my girlfriend that the cook had messed up her omelette. But still proceeded to serve it! She then also informed me that the cook had burnt my waffle because (roughly translated) "those damn guys won't shut-up and leave us alone" I was thinking all along that this situation could easily be avoided if the waitress and cook did not gravitate towards these two, in our waitress' words "obnoxious" men, every time there was a lapse in service, which seeing as we were her only table this happened to be very often. After she put our food down she promptly returned to the other side of the restaurant where the cook and the two men were talking and stood with her back to us. My girlfriend and I were in shock at what had just occurred as she sat there with a ham filled omelette in front of her and I sat mourning the absence of my waffle (Which I have made a habit of eating first when I get the All Star) and my grits. After about 5 minutes our server finally turned around and we were able to get her attention. We explained to her that we would like the omelette remade since it was supposed to be just cheese and tomato. She called it to the cook who grudgingly started to make it again. I also informed her that I got grits with my meal as well, which she then got for me. About 5 minutes later she brought over my waffle which despite having been burnt the first time and then remade was still burnt. Possibly due to the fact that "those men won't shut up and leave us alone". I had already finished my eggs, hash browns, and toast when the waitress brought out my girlfriend's remade omelette. She then set is down and nonchalantly informed us "He messed it up again". The cook amazingly had made the exact same omelette! This would have been perfect, once again if the person who was eating it wasn't a vegetarian! At this point the server said she would take it off our bill, which in most restaurants means that they will remake it to your liking but you just won't have to pay for it. This is called remedying or rectifying the situation. Apparently however these employees had not been trained in this type of customer service because after about ten minutes of waiting we realized that the cook and the waitress were still over talking to those guys who just "wouldn't leave them alone". Apparently the staff did not feel they needed to make a third omelette since they had already failed miserably the first two times.
I was almost grateful at this point because I wanted to get out of this place after enduring about 45 minutes of horrendous service which not only made my girlfriend and I feel extremely uncomfortable but more importantly left her still starving! Both of us have worked in the restaurant industry and we understand the importance of tipping so rarely do I tip under 20% on a bill. However I did something I regret, but due to gross negligence and shocking indifference from the whole staff I did not leave a tip. Overall this was the most disappointing customer service I have ever received. I strongly feel that my girlfriend and I will not return because of this experience but I felt I should inform you of this experience so it can be avoided in the future. Thank you for your time.
I was very uncomfortable and my food was messed up bread wasn't tost and when I walked in he said get the [censored] I my face and said get your food and go
Workers were rude and the restaurant was filthy. I had to clean my table. It also took a very long time to order. Many workers but no one working. We were there 11/22/2023 about 12:15 pm.
#697 Waffle House in Augusta: They charge me $7.60 for service charge and 7.60 for To Go fee - then took and then an inclusive tax @ 6.91. The service charge is for tip, which they did not tell me. So, I have to pay an extra $34 just to get an order picked up! I called corporate and they said they can only refund $7.60!
DO NOT GO HERE!
I went to two Waffle Houses last night. E Greenville St and N Main St Anderson SC. They would not let us sit down and eat and serve us. I wanted to let you know. They were not busy just turning customers away.
Waffle House employees are not paid enough to deal with the absolute [censored] their dealing with every day. Let them have conversations, let them enjoy their music, let them be humans making a paycheck.
Stop being Karens and Kevins. Only make complaints of there's an actual health code violation. Y'all are [censored]ing terrible.
This person is drinking on the job very rude she is a cook
she works at the one in Hampton va not 1115 mercury the other one I was there she yelled at a girl who quit I used to work waffle House long time ago you letting your employees drink on the job is automatic termination I was there last Thursday night very bad service.
Hyatt street Gaffney SC has a rat under the cream and milk refrigerator or under counter please handle this asap today is Sunday May 21 2023 @ 346pm this is located right off hwy 85
Me and one other customer was denied service because they didn't have a cook but there were two groups of people there when I came in and they got food and this happened at 5602 Mableton Pkwy SW, Mableton, GA 30126 on April 20 2023 around 10:35 pm
I stopped at Waffle House made order for coffee the was served in cup with lipstick on it. Asked for another cup and proceeded to wait for 28 minutes for the coffee. When waitress returned she asked if we wanted food and we told her just two coffees to ge. Another 10 minutes we got one cup, then another cap two minutes later.
I had to walk out on my job last night due to a medical emergency.Doctor said my heart is under to much stress and is reacting to that and me being out of my blood pressure medication and if I don't rest and slow down I will have a heart attack. This was April 11th 2023.
01.12.2023, my credit card was charged twice for my meal.
I was given the name of Jenny [protected] and told she handled the accounting for the Leeds, AL #1093 store. Have left three messages this week and have not been called back. Very disappointed with Waffle House.
Thank you,
Patti Bates
came in a few weeks ago, I gave her a 100 dollar bill, never gave me my change back. And wouldn’t give me a receipt to my bill either.
02/01;2023 I had a meal at the Beechmont location and they are still charging my card, I have been on the phone for over 45 minutes and they will not answer my call. HELP
Worked for the company from the time I was 17 the manager at the store I recently worked at store #1400 tje manager was changing the labels trying to sell bad food so as a third shift supervisor I tossed it all in the trash every night then I was fired over a text for stealing when that wasn’t the case at all
Waffle house on Signal Mountain Boulevard, Chattanooga, TN Will not answer the phone. When there’s not one car in the parking lot and I pull up. They will not answer the phone.
I can’t believe Waffle House charges 20% to go charge . My last time going there
Roaches in my wife food and we took it back and what u know roaches climbing up the wall while they are cooking straight nasty. And get video of roach in my wife food.
i need to cancel my check n get a new one i was in the hospital 2 months n couldnbt get it cashed
Waffle house in mccomb ms 39648 most rude people ever super bad service and a filty place ill never go. im not the first to say really sorry for this our church really like waffle house so please check in to this good luck youll need it with that crew thank you, didnt stay long enough to order good day to you
Acqunetta Rodney has been stealing for years I used to work there she got others fired an she had lie on mangers for years now she stealing money
I worked there for a month and left because of personal reasons earlier this year but the University location wants me to work for them but now I can't because I'm on the do not hire list! How can I get taken off so I can start work?
Hi, The sausage made me sick.I recived a kidney infection, staff ingection of the throat.I need a bottle of bactrin 500 mg 30 pills orderd to wallgreens phone number 8600 camp bowie west fort worth, texas.76116 phone [protected].Have them call me at [protected] when the order is ready please.
Thank You
Connie L Woods
The managers at this waffle house are outrageously disrespectful to their employees. I can't see how the people the work their tolerate the disrespect from someone that is above them. Managers are so unprofessional and need to be fired! the people their need to be more respectful towards each other while on the floor, so rude so nasty.
Location #2189 Everytime we come in to this location it is always dirty and the employees are always sitting down and some sleeping. The food is Excellent but the restaurant need cleaning real bad. The employees are very friendly but this area of cleaning need attention
He is vary rude and has no manners and needs to be tought some manners and respect and all the food was burnt so if you want my services back do something about it
For the past week I've been calling to place orders but they forward all of the calls. Or they just don't want to answer the phone. Because it's not really that busy at that store.
waffle house on watson blvd warner robins GA the names are cherry and greg they refuse to wait on some people cause they dont like them [protected]
I was trying to call my order in I was on hold for 10 min I wait until got there to let them see I was still on hold and that was bad customer service. I never experience anything like this. I was very dissatisfied with the way they went about it.
I was leaving the Waffle House lot and a male customer that was previously inside the restaurant was in his car taking pictures or recording two employees taking a cigarette break while the restaurant was slow. One of the employees was a female so it seemed a little odd.
Employee charfged me extra for tea bag refill when coffee and sodas get a free refill. Discrimination. Tea bags cost 10 cents
This employee claims she trains other employees. She is going by an old training manual. Highly offensive. Waffle house james city nc
Stopped in for lunch at waffle house on tyndall parkway Callaway fl..got there no one else was there sat down asked for 2 teas and ordered hashbrowns s/c/d/c and an all star hashbrowns were not right no cheese asked them to fix threw a slice on and gave back never melted didnt recieve tea till we asked again no butter for waffle overall sucked ...
Please bring back hot chocolates. They should bring it back because otherwise it is so stupid! You know that everyone loves hot chocolate.
Bring back blueberry waffles people! Barnesville Waffle House has the best blueberry waffles and I was just told they won't have them again until next year! They should be on the menu year round!
After hours of driving back home to Beaumont Texas I turned into a waffle house to use the men's room, order my meal, drink a little coffee then be on my way. However, I was blocked by Waffle House staff would not let me pass and go to the restroom with the hollering and yelling I looked around and I was the only white person there I urinated
Server said these black spots were the sugar in the bacon. I don't think that is right.
Store number 1573 charge you for an adult waffle but give you a kids waffle. It is always very thin. None of the other waffle houses fix their waffles like this. I hate to complain about a waffle but when I go to the other places and they never do this it's hard no to mention it.
Our waitress Kimberly was very rude. She slammed our drinks down took forever to take our order. She was on her phone the whole time. She wouldn't refill our drinks unless we asked serveal times. Our food was made wrong. There was four of us and all of our meals we're made wrong. It was ridiculous we will never come here again.
I came in had steak and eggs my eggs was raw hash browns tasted awful had a bad taste and the server was rude
The food was very cold and just presented so distasteful. View pictures how could they serve something like that! I walked out
I order a sandwich this morning & they didnt give me the correct sandwich. Instead of making me another sandwich, they added what was missing on the sandwich which is unsanitary. I dont plan on going back.