The complaint has been investigated and
resolved to the customer's satisfactionResolved W & H Enterprises — Vendor scam
resolved to the customer's satisfaction
On February 13 2009, my family and I attended the St. Louis Boat Show @ America's Center. We ran across a vendor selling "Egyptian Cotton" sheets. I seemingly remember to have paid $60 for 2 sets, however the vendor told me I must be mistaken as they only charged $20 per set. . .which I agreed to a $40 reimbursement. The vendor was identified by Mark Adams,
Vice President of NMMA, as W & H Enterprises owned by Gene Gouyd.
I opened the sheets last week to wash them, and noticed that the flat sheet in the set was not only a queen (I purchased 2 king sets), but it was a completely different brand, it was used and visibly stained.
I contacted Mr. Gouyd who gave me an unworking # for "the vendor who worked that show" Shannon Pyat (sp). I called Mr. Gouyd back for additional contact info and he told me he would have her call me back, but would not give out a #.
She called and I explained the situation. She of course, denied that they were her sheets. I told her I would ship her the product back once she sent me a cashier's check for the amount of $40 (not the $60 cash I certainly recall paying). She refused and said all sales were final. I told her she was conning people by selling bogus products. She did not sell me what I paid for. She offered as well to swap out the product next time she was in town. . .like, EWWW!I also informed her that I would be happy to spend my spare time while my son is in preschool contacting various agencies, including the BBB if she did not refund my money for the blood and semen stained sheets. She said "Okay, bye" and hung up the phone.
Her husband IMMEDIATELY called me back and asked me to take a picture of the sheet packaging and email it to him so he could verify that they were his product. I asked him several times what the brand name was, and he would not tell me what it was, just that I should email the picture and he'll tell me if it's his or not. And if it is his, he would refund my money. Do they really think people are that stupid? He would simply have to say "Nope, not mine", whether it's true or not, and I'm out with no recourse.
So I took the pictures, which I can send to you, but I'm not sending it to him without someone getting my back.
Seriously, normally I would let something like this slide, but in this day and age, money is money, but even moreso morals are morals. I can tell simply by the way they handled me on the phone that they are scamming people, and I won't stand for that. As a Christian, I believe in truth and will always fight for it to uphold the Lord's justice.
Oh, also, when I first called Mr Gouyd, the # he gave me to contact "Shannon" was [protected] . When he called me back, the # that came up on the caller ID was [protected] . Additionally, when registering for the boat show, they misspelled both the city of the registered business, and interchanged one letter on their email address. Sound odd to you? Good luck finding them, but at leat you have their actual #!
Oh, also, as they operate on a cash-only basis, I doubt they are paying taxes on their sales.
I'm a patriot, and I hate it when someone robs my country.
Thanks for looking into this for me!