Vueling Airlines
reviews and complaints

I got email about refund issued and still I didn't get my money back.
The reason of refund - VUELING Airlines company changed flight time .
Refund issued 1June 2021, today 15 June 2021.

Booking code: O9B6SL
Route: TLV - BCN
Date: 2021-07-25
Flight no. VY7845
Amount refunded: EUR 244.98

Details :
Sergey Shevchenko

My phone : [protected], Israel
[protected]@gmail.com

I requested a refund of booking code IGEE3A on flights VY1260 and VY1261, claim numbers 1-[protected] and 1-[protected] but nothing has yet gone into my account which they promised within a short period, please could you check on this. I have contacted Vueling several times via Customer Services and phone calls but they are just ignoring us.
Your help would be appreciated with this.
Kind Regards
DW Thomas (Wayne)

I was promised my refund was paid into the same card account I used on 25th January, the money is still not on my card. They phone after many emails and promised again they would sort it. 4 months on and no money. They are LIARS and thieves. I used them many times but never again

Hello,

My original flight was April 2020 but was cancelled due to Covid. After trying unsuccessfully for a refund we managed to change the flights to April 2021 which was also cancelled. We finally managed to speak to someone who said the flight would be refunded - which it hasn't - but the website is saying it has. Basically, I feel that have just stolen my money. I've just had a look at the reviews and they are shocking. The flight No. Was VY1240 dated 22nd April 2021. Names N Woodfine, N Mountjoy and B Woodfine

Booking Code - CFKLQQ
London Gatwick to Barcelona 24/04/2020
Barcelona to London Gatwick 27/04/2020

This flight was cancelled due to Covid. I received a flight credit on the 02/04/2020. I rang Vueling and told that I wanted a refund instead. They sent me an email on the 13/05/2020 to say that they would issue and refund and put it into the account that the payment came from ( SR number 1-[protected]) on the 28/05/2020 I got an email to say that the refund had now been processed and would be in my account in a few days. It has never arrived. I then rang vueling and they sent me an email looking for bank details SR [protected] . The link did not work so I could not send them details. Since then, I have lost count of the number of calls I have made and emails that I have sent . All to no avail. I simply want a refund...not much to ask I feel - ONe year later...

I have written numerous times to Vueling. They refused to provide me with a refund. They have cited ED Reg 261/2004 which does not support their argument. Also 'adverse events .. beyond company's control' and the Community Passenger Protection Regulations, your case does not correspond to any type of economic compensation'. More recently the following response is automated which is disrespectful and means that you cannot meaningfully engage with the company at all, to pursue your complaint.

"Dear Mr./Mrs.:

We contact you in response to your request [SR_Number: 1-[protected]]

After having resolved your claim in our previous letter, we have reviewed the case, checking that our company acted in accordance to our Conditions of Transport and the current European Air Navigation Regulations.

Once again, we regret that we cannot proceed with your request in the terms you request. Therefore, we will proceed to close the case, terminating the processing.

Sincerely,

Customer Services Department
VUELING AIRLINES, S.A."

The basis of tort law across the common law area is that in the event of something occurring beyond everyone's control and cancellation of a service, then both parties should be returned to their original state i.e. return the money and call it quits. Natural justice adheres and this is my money and I want it back. I have purposely not asked for compensation although now I am having to spend so much time and effort on this that I think that they should compensate me for my time wasted. It is very clear if you look at the EU regs that they should refund us.

I refer to Commission Notice - Interpretative Guidelines on EU passenger rights regulations in the context of developing situation with Covid (2020/C 89 1/01), para 3.2 "In the case of a flight cancellation by the airlines (no matter what the cause is) Article 5 obliges the operating carrier to offer the passengers the choice among: a)reimbursement/refund.."

I am grateful for any help you can give me. Yours faithfully claire.[protected]@hse.ie [protected]

Hi I really need to sort out flight reimbersment for a holiday that got cancelled last year rinq5x I am disgusted at the way ive been treated and will be taking things further with my ombudsman if this is not dealt with asap. Basically you told my travel company 05/10/2020 that you gave me a credit note that I dont know anything about. If I had a credit note then why would I rebook for the same flight this year and pay for it in full, it is impossible to deal with this because you are not recognising the code. I will not be using or recmending this airline to anyone. I have been in contact with martin lewis too and unless I get my 263.96euro he is going to help me also. I booked with love holidays and they are aware of the problem I have with the missing money. My booking no with them was lov486148u

I had 3 flight with vuelin they refused 1 refused 1 still waiting 26 days after told it on its way claims no 1_[protected] paid itd2kpromise 17 March still waiting omfvrut refused cant get a response i had ordered by mistake they said they didn't get my cancellation tex I was told on the phone not to cancel as I'm sell it on or I will get airport tax back if not used can you help I am 72 George Smith tel [protected] mobile [protected]

I did a booking with vuelin airlines in October, after they cancelled /change they flight 4-5 times I spoke with one of their agents who offered credit +10% but I asked for refund
after 1 month didn't received any notification a part from waiting for reembolso/refund in the app
then I rang again an agent told me they are processing the booking, suddenly 10minutes later my call I was offered a credit with no extra 10% that I was offered in December

I would like the refund of my booking no credit

written to them several times always got same answer :
We are contacting you in response to your request.

Following our resolution to your case in our previous e-mail, we proceeded to revise this case and have verified that our company has complied at all times with our Conditions of Carriage and the current European air travel regulation.

Once again, we regret not being able to honor your request.

Dear FRANCISCO,
We confirm that your flight has been cancelled as requested, completely free of charge. The amount you paid is now available as Flight Credit which you can use for future bookings with us.
Booking code: SHR38N

Can you do anything about it?

I am sure the should have the telephone call that I have in december when I refused the credit and wanted refund of my booking

regards
Dr F perez-carral

Kriste Norvaisaite
13:16 (hace 10 minutos)
para info

Dear Sir/Madam,

I booked a flight from Seville to Stockholm for the 3rd of June 2020 with a reservation number KY3YJV. The flight was continuously cancelled and postponed by Vueling Airlines company with no other solution provided. I waited for more than 1 month after the initial booked flight date and eventually had to look for other options to go back home.
Even though it was previously advertised that if one cancels the booking of the flight cancelled by Vueling Airlines side one can choose to get a refund, yet when I had to cancel the booking no such option was suggested and I was obliged to select a voucher which I never needed in the first place. They eliminated the option for a refund!
Almost 1 year passed and I will not use this voucher nor will anyone who I know. I requested a full refund ASAP and the company declined my case marking it as solved and ignoring all the further emails with an autoreply.
When I have booked the flight Vueling Airlines had advertisements all over their web page that if the flight will get cancelled due to the pandemic situation one is granted a full refund. Due to irresponsible management of Vueling Airlines I was left with no place to live (because my rent lease was ended in accordance to the initial flight date) and had to pay for the extra trip to Malaga + pay for the new flight to Denmark + play for another train ticket to get to Stockholm. They should give not only the full refund but also a compensation for all the extra financial inconveniences they caused me!
They are now literally stealing 100 euros from me for the service they did not provide apart from cheating customers with promising refunds and later on providing no such option.
Under EC Regulation No. 261/2004 and regardless of when the flight is cancelled, one will be entitled to the option of either:
a) A full refund
b) A free replacement flight to your final destination, even if it's with a different airline
c) A free replacement flight at a later date, subject to availability of seats (this means you can choose any future date to fly again, perhaps once the travel restrictions have been lifted).

Yours faithfully,

Kriste Norvaisaite

I had fully flexible return flights booked from Oviedo to London Gatwick on 18 December (back today -12 Jan -) but cancelled on 16 December as I could not travel. Application for flight credit was accepted against the booking (Ref MEVDMW) and flagged "Refund Pending". I have checked several times and that status has not updated after nearly a month. Several calls to UK customer service ( I am in UK currently) achieve nothing as its impossible to get to a real person and system automatically cu

I was issued a refund on 2nd December for cancellation of my flight but such refund has not been received.

Please see below the email I received. It has no been 20 days so think I should have received it by now

Logo
Refund issued
Please note that we have refunded your flight through the same payment method you used to make your booking.
Booking code: X7QZHB
Route: -
Date:
Flight no.
Amount refunded: EUR 369.96
Remember:
- The refund may take approximately 7 days or more to appear in your account.
- If you had a Flight Credit for this booking, it has now been cancelled.
- If you have requested a refund for other flights, you'll receive an email with the status of the refund in each case.
Kind regards,
The Vueling Team

Trying to get my Flight Credit Voucher from Vueling has be a nightmare.
Every time I go into my booking on line it reads PENDING REFUND this has been showing since the end of September. I received E mails from them on the 8th August and the 11th saying that there will be changes to my booking.
No problem, however I requested a credit card REUND still didn't hear back from then, so I went throw my credit card company to get my money back received my refund no probs on my credit card statement.
Later after 2 wks I check my statement to my frustration made a recharge to take my money back.
So now as they have got my money and no flights I want a voucher for the trip I didn't get there, I have to say this has made me ill, I suffer with anxiety attacks and suffering with a family bereament.

BOOKING AESGNT

Cardiff Alicante 01-09-2020 Alicante Cardiff 08-09-2020

Passengers x 3

Payed VISA

Thank You So Much Do Hope You Can Help.

Regards

Wayne Phillips.

Cancelation by Vueling Airlines SA due to Covid-19 disruption.

Booking Ref: HHPR6K
Flight numbers: VY2170 (Malaga-Zurich: AGP-ZRH 2020-09-13, Sunday)
VY2171 (Zurich-Malaga: ZRH-AGP 2020-09-04, Friday)

Full Name of Passenger: Ralph Keith Redhead
Country of residence: Austria
Nationality: English

Refund confirmation received 2020-07-31 (see attached screenshot)

We booked return flights to Barcelona from UK for the weekend of the 11th June returning 14th June 2020. This was to attend a Cheer Competition which my daughter and her teams were competing in. Due to COVID the outgoing flight was cancelled and received a cash refund for this flight. However the return flight from Barcelona had not been cancelled and we were told by Vueling until it was cancelled they could not refund the money. We waited and waited but the flight did not get cancelled and so called Customer services again. They offered us a flight voucher but refused to refund in cash, despite the fact there was no way we could take this flight due to the outgoing flight being cancelled by them. Other families from our cheer teams received a full refund, but Vueling still refused to refund our money! Vouchers are no good for us since the competition is cancelled and we do not have any plans to travel, plus this was a group booking with other families so voucher is partly theres! Flight details: FY4WJF Booking Mrs Maria Camenzuli

We bought tickets in February 2020 for travel from Bilboa, Spain to Paris, France. Our travel dates are August 16.
Because of Covid we will not be able to travel to Spain from California.
Our flight was from Bilboa to Paris for a family of 4.

I have requested a refund because we do not forsee any travel for quite some time.
sr number 1-[protected]

here is a copy of the email.

Dear SHARON STANLEY STANLEY,

We are contacting you in response to your request.

Following our resolution to your case in our previous e-mail, we proceeded to revise this case and have verified that our company has complied at all times with our Conditions of Carriage and the current European air travel regulation.

Once again, we regret not being able to honor your request.

We remain at your disposal for any other doubts or questions.

Best regards,

Customer Service Department
VUELING AIRLINES S.A.

Your reference number is:

[SR_Number: 1-[protected]]

I booked an Easter flight for my daughter from LHR to LCG and back which was cancelled due to current circumstances
I fly with this company all the time and when it comes to something going wrong they are a nightmare and IMPOSSIBLE to complain to..
I do NOT want a voucher as I will be flying with Ryan Air in future as I received a REFUND from them for another flight which was cancelled for the same reason as my Vueling flight
I would like a refund . This is my right
I have heard nothing from them about the voucher either.
Zero confidence.
Transaction number is
SR 1-[protected]
T97CVL
Thank you
Caroline Leech ( ticket in name of Serena Moon Birkett Leech)

Dear all,

On the 24th october I bought a ticket online with vueling departing the 27th october sunday.
On the 26 october I went to check my bank account and I saw money for the ticket was gone from my account. Same day as I did not receive any email of confirmation from vueling I called them.
I spoke with a lady name silvia gonzalez and first think she says to me even though flight was for next day, that she was going to give me the refund as the booking did not get through.
I explain to her my concern as the money went out of my account and obviously this is fraud. I ask her to speak with a supervisor several times as she said no as supervisor is going to say the same. Finally she puts me throught with a man named
Ronald galva and he presents himself as supervisor on duty.
First he says that flight does not even exist and I reply to them if he knows thtas fraud as money went out of my account. Then after he says he did not said that... Thank god now a days calls are recorded. Then he says he understands now I have tyo buy a new tickets and he sdays sorry for that...
They did the refund of the ticket.. They said... Now.. Obviously they told me the money will be in my account in 7 working days... I did not had much money and had to ask my family to lend me some to buy a new ticket as monday I was working in london.
The ticket cost me double of what I initially paid with vueling. I still think vueling flight was overbooked and they just want it to get rid of another passenger...
I couldn't find any ticket for that sunday as pprices were 300 pounds up... So I had to do it for monday... I lost a day of work with risk of loosing my job aswell... I lost money twice as I did not receive the refund and I don;t trust that company anymore... It cause me a lot of stress I need them to compensate me for the trouble.
Flight number :vy9805 sunday 27th october 2019 bcn-lhr
Booking reference; ld8hym price 71.48 pounds
Price of new ticket for monday with easy jet 159 pounds
Lost of money for a day missed work 120 pounds
Stress... No price just lost some years of my live in that call to vueling..
Thank you
Sonia yamaguchi

I am writing in regards to our flight cancellation. My girlfriend Nia Butrimas and I Francis Allareba have emailed several times but have not yet had a reply regarding our expense claim. We were assured all costs would be reimbursed and we are deeply disappointed with the level of customer service we have received in resolving this issue.

In relation to our cancelled flight, we were informed when both rearranging our flight over the telephone and at the airport on the 31st August 2019 that we would be able to claim back any expenses incurred during the period in which we were required to stay in Barcelona before flying home. Vueling advisors stated that this included loss of earnings, costs of telephone calls to the airline and travel expenses. We were also told at the hotel that as vueling were not supplying airport transfers on the date our flight was changed to that we should take a taxi and we would be reimbursed for this cost.

We are hihgly disappointed in the way Vueling as a company have handled this situation. I have never experienced such terrible customer service in all my years of flying. Following Vueling's email I immediately contacted Vueling telephone customer services in order to discuss their demands for a document proving that the airline agreed to refund our expenses. We were met with, once again, constant disregard to our frustration that this has not yet been resolved and they stated that there was nothing that could be done if we are unable to provide such a document. This call handler stated that it was in fact the company's policy that they refund expenses for tour customers (a telephone conversation we have recorded as it seems Vueling do not accept the advice their staff give verbally) - leaving us baffled as to why you persist to make refunding our money nearly impossible! During this telephone call the advisor also told us that we were unable to speak to a manager as there was no English speaking manager present and that we should just hang up as there was nothing he could do to help us and that the call would already cost us a lot as we were calling a Spanish number from the UK! In my opinion this is extremely unprofessional of your staff and a negative representation of Vueling as a whole. I would like to add that it has now been over two months since we have submitted our claim - and we have cooperated fully with yourselves when we have been asked to show receipts for our incurred expenses as a result of our cancelled flight.

I submitted a complaint regarding my flight VY1240 to Alicante on 16 July 2019. It's been over three months and have heard nothing from you not even confirmation that my complaint is being investigated. I fly with your airline to Alicante at least six times a year and have done for years. As a loyal customer I would have thought as a matter of courtesy I'd have received a reply. My email address is [protected]@aol.com. Looking forward to your response