Vueling Airlines
reviews and complaints

To whom it may concern,

our booking reference Z9YLQR

last Tuesday 26/07 we flew from PMI to LIS via BCN

flight from PMI was delayed in to BCN but since the aircrafts were

parked nest to each other, we had around 40 mins to board the LIS flight.

As we were boarding the VY8462/26JUL to LIS we could see our bag

being taken off the PMI flight. The baggage trolleys were standing on the

ramp as per attached photo, and being left behind.

In Lisbon we contacted VY handling agent to open a file report LISVY23158

This is already almost 48H ago without any information about the bag.

Hope to here from you

Best regards

On the 29th June 2022, I travelled from Lisbon to Barcelona for a business trip Executive meeting. At arrival 12:01 Vueling lost my luggage which I paid to drop off. In the luggage I had laptop charger, medicines, phones charges and cloths as well as hygiene items for the two days of the meeting. I had to buy some of this items so to participate in the meeting. No further information from Vueling on the location of my luggage and it passed already 2 weeks since the incident. Questions is if the luggage ever left Lisbon or not. How can I help in the search of my luggage? It is a "Samsonite trolley four wheels dark grey colour with a small ribbon of the Netherlands flag.

I had fly Jul 5 from Düsseldorf to Barcelona, arrived at 18:35 in time. My checked bag lost! All necessary documents with foto of my bag had been provided, claim in airport (lost’n’found) was filed and I got P.I. R. report. Three days pass, no information, no connection, no follow up on website or email, no customer service on covering losses to needed items. I have 2 kids, we are without any clothes, shoes, bathroom items and medicines! Impossible to fill any form On the Vueling’s website, just link to the same chat bot

Lost Bags Orly: Dublin to Orly. PAID luggage check luggage lost 48 hr no help from Vueling so far. Filed claim at airport. told to call no such service. phone line non stop busy signal 48hrs

no follow up on website/emails etc

No notification of procedure and protocal

NO clothing in Paris! no bathroom items, make up , shoes etc

NO customer service on reimbursement to go and buy needed items

NO idea if and when they may find luggage or how to get it back

On 18/06/22, I was meant to fly from London to Barcelona (flight VY7823). I arrived at Gatwick airport 3 hours before my scheduled flight at 9.45am. I proceeded to queue in the check-in line for over 2 hours before I was advised by fellow passengers, not once by the airline itself, that my flight had been cancelled. As I was already at the front of the queue, I waited to speak to a Vueling staff member, who advised me that (a) my flight was indeed cancelled (b) I had the right to seek compensation in the sum of 250 euros and a refund. I was provided with a factsheet to this effect. Other passengers who I had been speaking to were having other flights and even hotel arrangements being made for them by Vueling due to the last minute cancellation. Given I was only going to Barcelona for the weekend, and the next available flight would have had me arriving in Barcelona at 1am Sunday morning (so the replacement flight being offered was over 12 hours later, and I would be flying back out to London at 11am Monday morning), it made no sense for me to continue my travels to Barcelona. I instead went home (expenses I had to incur - tickets to and from Gatwick airport are not cheap) and scramble to find last minute accommodation in London as I did not have any for that weekend. Luckily, my outbound ticket to Barcelona was booked via Trip.com and they were fantastic in getting a refund for me promptly. Over the next week, I tried processing the compensation request - I was told by the Vueling staff member at the airport that this needed to be submitted online and I was provided with a booking ID to use. As expected with Vueling, the booking ID did not work. I tried calling their general number a million times, but as anyone who has tried to speak to an ACTUAL HUMAN via Vueling's customer service line, it was impossible - I kept being sent in circles by the automated robot, with no option to speak to a person. There is no live chat option. I sent THREE emails to Vueling customer service, all of which remain have NOT been responded to until this very day. Desperate, frustrated and exhausted, I rang trip.com for some help. Again, they were amazing and managed to help me submit my compensation request (booking ID still did not work). Funnily enough, within about 5 minutes of me submitting the compensation request, I received an email from Vueling stating my request had been declined and I was not entitled to compensation, to quote, "After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company’s control. We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation. Some factors - such as adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc.- are completely beyond the company’s control. In consequence, we regret to inform you that, according to the Community Passenger Protection Regulations, your case does not correspond any type of economic compensation."

I immediately responded and asked for more information, namely, the specific factor that was outside of Vueling's control, which led to the cancelation, and which meant I was not entitled to compensation. I have followed this email up 3 times over the past week, again with zero response, recognition or reply. I am disgusted by the treatment of this airline. I have been left out of pocket, stressed, frustrated and without even the slightest bit of concern, decency or compassion on their end. I am at my very wit's end without any other recourse than to file any and all complaints against this airline. I will add that I lived in London for two years and flew very often with Ryan Air, EasyJet and other budget airlines, and never had any sort of issue like this. If Vueling are going to maintain their position that I am not entitled to compensation, despite the fact that I meet ALL of the requirements provided in their fact sheet supplied to me at the airport, I demand and am entitled to further information as to how they have made this determination. Their current approach to customer service is unethical, immoral and quite possibly, illegal, as they've failed to provide any evidence to support their determination that the alleged exception they rely upon (EC Regulation 261/2004) even applies in this matter. Not to mention, they've also outright refused to refund my return ticket from Barcelona to London, which again is just wrong on so many levels. 6 emails to date, numerous hours wasted trying to get through to Vueling, an instagram message sent directly to their account, and the response I get is total silence and ignorance, as if we just don't exist. I am appalled. How is this airline even functioning. Will NEVER fly Vueling again. Ever.

Cancelled flights on the 15th of August 2020, I was given the option to take a voucher or money back, I choose money back because they no longer fly to Coruna, I email Veiling, send letters to the head office in Barcelona, use a a portal called RESOLVE, no reply to email, or by phone calls, absolutely nothing.

This is shameful, no respect to the customers that put them where they are I understand that the company was under immense pressure financial due to COVID so I was patient in order to give them time to get back on there feet, don't have government support like this big companies,

Please how do I go recovering my loss.

Thank you

Vueling Airlines cancelled my flight booked for 8 July. They made this cancellation back in April and I took the option 'refund' because I could not accept the suggested alternative. They promised my 320.97 GBP refund within 7 days and I provided my bank details to proceed. I have never received any refund. The booking was made through GOTOGATE who have been incredibly unhelpful.

Vueling Airline: Me and husband were traveling from Copenhagen to Barcelona with flight VY1871 on June 06, 2022 and got involuntarily bumped from our flight due to overbooking. we checked in at 09:46am and our flight was at 10:55am which got delayed for 20 minutes just to accommodate standby overbooked travelers. despite asking for help at the boarding gate and also called helpline, we didnt receive any help and had to stay at the airport till next flight at 8:20pm the same day which we booked after being bumped. registered our complaint on their website and sent them emails and called them again and again, have not received any reply to any of our email or complaint. our bad luck we booked them again for our next flight from Barcelona to Paris on June 11, 2022 and this time we lost one of our luggage, submitted complaint at Paris airport and have not received any reply or have not traced our bag as of yet.

VY6206 - Florence to London Gatwick 11 June 2022

It's been 6 days now and still no contact from Vueling despite numerous emails to the "Customer Service" email address (phone is never answered).

The Worldtrace system states the luggage is still being searched for which is not the case as it was deliberately left in Florence by the Vueling pilot due to a short runway? We were left waiting at carousel in Gatwick without so much as an apology let alone an explanation.

Apparently they did the same the day before leaving 80 cases in Florence, so where is all this luggage now and when can we expect to have it returned to us?

I would like to formally complain about the worst travel experience I have ever had, which occurred on a Vueling flight from Florence to London Gatwick on 8th May 2022, flight VY6206.

I was travelling as teaching staff with a group of over 30 students from the University of Exeter. Firstly, there was a 90 minute wait for the bag drop. Then one of the students in the group was told she could not board the flight because the plane was 'overbooked' or 'too heavy'. My colleague had to stay behind with her, and I carried on with the rest of the group, rushed because of the time taken at the bag drop.

At the gates there was what can only be described as absolute chaos as several other overbooked, too heavy and/or delayed flights were trying to board. There was no room for the passengers in a very cramped area and utter confusion as names were being called out, presumably of the lucky passengers who had managed to secure a seat. There was no explanation from staff as to what was happening. I only knew that I and the group I was responsible for were all going to be allowed on the flight when were were seated - a hugely stressful experience. My colleague was not allowed to travel and had to stay in Florence for several additional days. Only once boarded were we told that the wind was to blame for all of this.

When we arrived in Gatwick, it became apparent that none of our 30+ suitcases had been put on the flight. They had knowingly been left behind in Florence, and it is despicable that we were not informed that this would be the case so we could have planned accordingly. I, for one, had medication and chargers to my devices that I need for work in my hold case, and my students had their final assessments in there, so the University has had to extend deadlines. I then had to help over 30 distressed students complete their lost luggage forms, which we were told would take up to a week to arrive.

Lastly, the delivery of my case was a farce. I was given a specific time, not a time slot, as was initially promised, and driver attempted to deliver my case a full 90 minutes before the specified time. Obviously, I was not at home, and the case went all the way back to London. I could not believe it. Due to this I lost almost a full week of work as I did not have my laptop charger. Some of my students did not receive their cases back until only yesterday, and some of their things were lost and/or damaged.

While I understand that weather conditions can affect flights/the weight of the plane, this was not well-articulated to passengers, who were left to experience utter chaos, confusion and incompetence. It was truly was the worst airport experience I have ever had and I will never use your airline again, and will deter others from doing so. I hope that by complaining you might be able to improve your service for future passengers.

Booking code AL1LVE .Refund casenumber [protected] € 207,98.

You are saying by phone that it was paid to me on [protected].

I was informed that it was paid to a IBAN ending 447.

On this account it was never received. According to me you made a wrong transfer. My last conversation with one of your teammembers (Ivan) on [protected] he told me that he would come back to me.Nothing happened so far.

SO PLEASE REACT AND PAY ME>

Luitjen Feenstra

l.[protected]@chello.nl

[protected]

I pay priority to be the first to get aircraft. It’s unacceptable that we pay a plus and you put all the passengers in a bus without distinguishing who is priority and who is not. I’ve just took the flight to Nice and I’ve got like 40 or more people in front of me. People that of course haven’t payed the plus to go to group 1. That’s an scam. There was a time that you put some red ribbons to separate the first group from the others. I think that what you do is totally unacceptable.

Bought tickets in Nov2021 for June2022 flight, Marrakech to Zagreb, Croatia, via Barcelona. 6 weeks out, received email of flight reschedule. Vueling was rescheduling their day of service to Marrakech, and in doing so, eliminating service for the week of our planned flight. Alternative given was week earlier, or the next week. These options were not suitable due to booked package tours.

Rebooking on other airlines less convenient travel times, and more expensive at that point.

We were tourist to visit Spain. my friend in malaga bought four tickets for us to go to Barcelona and back. we woke up at 4 o,clock in morning and payed about 150 EUR for taxi and transportation costs.

the flight cancelled because of bad weather. I requested for money refund from many ways (email, site , ...) with the reference code the airline gave us in my friends email address. They do not even know their own ref code has been sent in the email ,now it is15 days passed no refunds and no replays. I will file a legal complaint as soon as possible.

After boarding on the VY8101 flight to Barcelona on the 18th of March 2022 i started a conversation with a colleague of mine sitting in 21C seat while I was seated in 21D. One of the cabin crew felt annoyed by our discussion while she was giving the health & safety demonstration and turned to us saying "Can you please shut-up". At the beginning, I assumed I didn't hear correctly, thus i turned to the passenger sitting next to me and asked her if she heard the same. When she reconfirmed that that was indeed what has been stated, i have decided to also address the flight attendant on this subject matter once the demonstration was completed. She admitted that she said "can you please shut-up" because she was bothered by the conversation. During the flight, i reached out to her supervisor how claimed that its a language barrier and her main argument was that the flight attendant used the word "please". At this point allow me to mention that the impolite lady was present while I was complaining to her supervisor. When i said that "shut-up" can't fall under any language difference and that its commonly known as rude and impolite the flight attendant insist that she used the word "please" .

When i mentioned that i will file an complaint she replied that if I decide to do so, she will also file a complaint back claiming that I have called her “idiot" (which is definitely not the case). I was astonished by her aggressive way of dealing with my complain instead of apologizing and try to ease the situation. I have then requested her name to state in my report and both the supervisor and she refused to give it to me. When I returned to my seat , i realized that she had also removed her nametag. However, other passengers on board who were aware of this entire situation told me that her name is "Carin"

booking code kgze7d case no [protected] I was due to fligh on 11july 2022 vueling airlines from cardiff flight no vy1243 they canceld flight to 9 july which i was unable to fly on as my hotel was booked for 11july they offerd me refund

Dear Sir, I was on your flight today VY6404. I was wearing a face mask, but due to a medical condition I was unable to breathe and I temporarily exposed my nose to catch some air. I explained to your Crew (Gal la Penas and her staff onboard), that I was having difficulty breathing due to a medical condition and that I had in my phone a medical certification explaining the issue. The Captain ORDERED me instead to cover my nose immediately or face serious consequences. I complied, but in so doing he placed my life at risk. I am concerned such behavior could cause risk to other passengers as well who have health conditions and I request you investigate the matter as the behavior of the Captain was not appropriate under the circumstances.

I had a scheduled round trip flight from Paris to Lisbon on 1/1/2022 and returning on 1/5/2022 through Vueling Airlines.

Booking: PKFNRX

Purchase Date: 24/11/2021

TOTAL: 461.96 EURO

INVOICE: Invoice C202200000009223 - 24/11/2021 (attached)

COVID exposure document: Available upon request

I was exposed to COVID a few days before the trip.

I tried to cancel the flight and get a reimbursement on the Vueling website under "Reimbursement for Justified Reasons".

This began an email exchange between an automated customer service email and me.

I provided a receipt for my flight + proof of my exposure to COVID.

It has been 3+ weeks and I still have not been responded to by Vueling Airlines.

The customer service hotline does not work. My emails are not being responded to.

My name is Yael Emma Marachlian Kusminsky. I travelled from Amsterdam to Málaga with Vueling on Tuesday 21st of December and it had a return ticket to Amsterdam. I didn't take my passport with me and I asked if it was okay to travel just with my NIE from Spain. They said yes of course and they gave me my boarding pass. Again, I had a return flight and they could see that in their system. When I got to the airport in Málaga on Friday 7th of January to fly back they told me that I couldn't travel with just NIE. I explained everything and they wouldn't listen. I said I left my passport in the Netherlands and they didn't care, it wasn't their problem. Not only this is indeed their problem and responsibility for letting me travel with my NIE in the first place knowing that I had to return to the Netherlands, but also this is a case of discrimination because they said that if I had a Spanish ID (DNI) I could travel with no problem, but since I'm not Spanish I can't, even though the NIE has the exact same information than the Spanish ID (DNI): a picture, an identification number, birth date, name, the only difference is that I'm not a Spanish citizen. I want you to reconsider this and think what message you are giving to the immigrants that live in Spain in 2022, that it's valid to travel with a Spanish ID (DNI) but not with the NIE, the only difference being the nationality.

I booked a flight AK9L PYL - CWL - AGP (Malaga) a return 4th-7th November 2021 total price £59.96

I received notification of change to outward bound flight CWL-AGP through email on fri 1/10/21 at 13.40 that offered an alternative flight on 30/10 or a cash refund - I took the cash refund of £20.58 credited to my account on 5th Oct. Return flight on 7/11/21 still on manage my bookings and this flight back I had no cash refund or notification of any cancellation

On 7/11/21 I find out at check in at AGP that there is no return flight to CWL? vueling claim I must have received an email - to which I explained and showed them my emails, my manage my booking and the outbound only refund - no mention of cancellation of return flight!
I was offered a night in a hotel in Malaga and a flight on 8/11 to Barcelona then change and flight to Gatwick - to which I explained I live in Wales and Gatwick is 4/5 hours away

I had no option but to book an alternative flight through Ryan air to Bristol
on 8/11 BRS 363 costing £94.98
I went back to Vueling desk to ask could I take them up on the offer of a hotel but was informed that policy was I had to take a Vueling flight to get a hotel room - even though I explained several times to fly home was just over two hours the option offered was several flights / most of the day and I would have arrived in the UK 4/5 HOURS FROM HOME!
- I then had no option but to get a 90 euro taxi from Malaga to stay in a friends villa on 7/11 and I also then had to get a £135 taxi from Bristol at midnight on 8/11 home!
Solution - refund of the return flight that never happened, plus pay for my other expenses that were not my fault eg ryan air flight and two taxi rides
or at the very least refund intial return flight costs and provide a voucher against future travel for ryan air and two taxi ride costs