VRBO
reviews and complaints

We rented our house through VRBO. The tenant came, took the keys, he stayed and stated he was paying using money from the insurance company b/c his house was in need of repair. American Express and VRBO took the side of the tenant and they are now taking the money back, despite the fact that we cannot go back in time and re-rent the house to someone else after the agreement was signed.
Case: The tenant is a resident of the same county as our house, they requested to rent the house b/c their house was under renovation and stated that the rent was covered by the insurance company. The insurance company allotted them money to find a rental, as their house was being repaired. The tenant came to inspect our house, they were happy with the house and took possession with a no cancelation clause. The tenant took possession of our house and they notified us shortly after, maybe a week, that they were not happy with the house. They left our house and requested the money they received from the insurance company back to them.
They now have pocketed the insurance money.
To me this sounds like insurance fraud... Are we the charge back house!? Like all people who get money from insurance can pocket the money and commit the same fraud...!?

property # 1089244 Cabin with Spectacular View of Whiteside Mountain on VRBO is a DUMP! DO NOT RENT! we rented thru VRBO and when we opened the door, the disgusting smell of mold hit us in the face. We locked the door and contacted the owners who only gave us back the cleaning fee. This place is nasty. You have been warned. The property is still being listed for rent. It is a health hazard.

It is located between Highlands and Cashiers NC.

Property # 1089244 Cabin with Spectacular View of Whiteside Mountain on VRBO is a DUMP! DO NOT RENT! we rented thru VRBO and when we opened the door, the disgusting smell of mold hit us in the face. We locked the door and contacted the owners who only gave us back the cleaning fee. This place is nasty. You have been warned. The property is still being listed for rent. It is a health hazard.

It is located between Highlands and Cashiers NC.

Trying to charge me extra cleaning fee because the cleaner was "shocked "
By finger prints (lots of kids around) and some blood stains on something. Oh and extra trash on patio. False. I cleaned up everything before I left so. Their word against mine at this point. Been going down there for 35 years and only when I rent from vrbo do I get "extra" chargers. I get it now. It's such a scam.

RE: Property #118841 Res ID HA-P5LQH5

I communication with the property owner regarding a broken pot top (Wolfgang Puck brand), explaining the top had shattered suddenly over a pot of pasta. I included numerous examples of this same problem with spontaneously shattering glass pot tops from an online search of Wolfgang Puck cookware which this is. Here is an extremely similar and recent experience https://www.complaintsboard.com/wolfgang-puck-worldwide-lid-shattered-during-cooking-c1241942. There are many examples online.

Rather than appreciate the extremely unpleasant situation as I described it, the property owner chose to blame me and is now charging me
$28.22 for a replacement.

I dispute this charge and would like it reimbursed immediately. Perhaps the property owner should offer to reimburse me for the loss of the pasta, olive oil, and Parmesan Reggiano which was all ruined when blanketed with shattered glass? How would I go about making that claim?

My family booked for a stay in La Jolla, CA, there was listed 3 "house rules" one stating a camera outside the front door and if more then 3 visitors walked in that we would be charged 400 per person per day and vacated of f the premises, sad because the whole reason why we were taking the trip was to visit my daughter and son in law, but ERIK the owner said even though they were not staying there if they enter the premise I would still be penalized. Ok so fair enough a little silly but we could figure something else out. then 10 days prior to our stay ERIK emailed me with 2 pages listing 14 house rules which state the camera was inside the front door and there was a noise monitor- which is absolutely BS. So after I confronted ERIK about my concerns he in a email he said my phone number was not working and to call him and talk like an "adult"! Ok so I called him and he states lets just cancel the reservation and I will give you a full refund, but do it prior to 6 pm tonight, I cancelled our reservation while on the phone with him and still no refund 4 days later. I called VRBO and they stated on Monday ERIK is not allowed to have noise monitors or cameras inside the house and will reach out to owner for the refund, after 3 attempts no luck so she was going to email the owner Rich. Today Thursday still nothing so I called VRBO AGAIN, Spoke with Melanie which was very rude and unhelpful, she said he was not responsible for my refund and "next time I should investigate my rental properties" WHAT are you serious! So I am out 2500 because ERIK said to cancel and would give refund well here I am no refund and no rental ! I will post this anywhere and everywhere until I am heard and refund as been processed!

Found a great dewey beach rental that was listed as available for our week 9/18 thru 9/25/2021.
Applied for renting the unit and was denied because the unit was already rented last january. We were quite disappointed and had prematurely made plans to travel to dewey beach for this vacation rental, only to find it had already been rented.

There should be some controls to prevent this type of false advertising by vrbo. Not sure i can trust what i see on your web site.

Trying to work with them to get a refund due to one of our family members testing positive for Covid 19. They won't give a refund and have also locked us out of the property. And refuse to refund cleaning fee even tho we have not traveled or checked in.
Trying repeatedly to resolve and they are hanging up on us.

Paid $692.69 for two nights: July 7 and July 8. Check in was 4:00 PM on July 7. Checked in at 6:00 PM and found absolutely FILTHY unit: cockroaches on floor, feces in and around toilet, dirty wet towels on floor, unsanitary conditions, dirty soiled carpets, unmade beds, etc. Obviously, we did not stay even 15 minutes. Complained to VRBO, who deferred to owner, who says she will "look into it." She says she purchased unit "sight unseen."
This is unacceptable.

The house was stale smoke permeated when we walked in. We were willing to live with it even though unacceptable. When I closed my bedroom door I was locked in from the outside. I had to bang on the door to have someone come find me locked In the room. The end was when I went to get in bed and a moved pillow that had been chewed and rodent droppings. We moved packed our belongings to move out immediately in disgust. I made the complaint that night see attached but just saw it went to Singapore. Please facilitate a fill refund as this was not a place we could stay and had to get and pay for acceptable accommodations so we could sleep safely.

Please remove all ads with Chrissy "bully" Teigan and her husband, John Legend. I have invested thousands and thousands of dollars in vacation rentals through VRBO and will not until you remove ads with either of them. Bullying is unacceptable. I know many people have complained and yet you still air commercials with their family. People deserve to voice an opinion without fear of cyber bullying. One celebrity contemplated suicide after her bullying. Suicide is the number one cause of death between ages of 10 and 34...Please remove her from your ads and her husband and his voice! When you do, I'll start booking through vrbo again.

We came to St George Island. FL to attend a wedding on Sunday evening . May 16, 2021, at 6:00 pm. The bride's aunt, Gail, was staying in Apalachicola and her service dogs were attending the wedding on the island. Gail came to our rental unit with her service dogs around noon. There are 4 units in the complex. Gail left the service dogs in her air conditioned car for approximately 45 minutes while we ate lunch in the unit. After lunch, her husband leashed the service dogs and walked them through the common boardwalk to the public beach. Kim Miller called me at 1:30, after the maids from unit 4 called her about the service dogs and told her the dogs were in her unit. She was yelling at me and telling me her Insurance didn't allow dogs. I explained the dogs had never been in her unit. They left the beach via the public beach access at 3:00 pm as I had agreed with the owner rather than have them walk back through the common area boardwalk. The following Tuesday she has charged me $200.00 for cleaning as she said the maids found dog hair in her unit. I asked for proof such as photos. This was never provided. If the maids found dog hair, it wasn't from our stay at her unit. At no time were the service dogs or any other dogs in the unit. I can only assume that the maids were lying because I spoke to them after talking with the owner and told them the service dogs were never in the unit. Which is why I also took photos of the unit when we departed. The maids were very rude to me and I didn't want them to say we had left the place trashed or dirty .We left the unit clean and spotless . I have photos to prove this . Whenever we stay at a hotel or a private home. I ALWAYS ensure we respect the property, treat it as if we own it and leave the facility clean.

I paid $2, 576 in full for for a vacation rental in March 2020. Due to state government mandates, I could not travel due to COVID. The owner refunded half but kept the other half of my payment and promised I could have it as a credit until 12/31/2021. Once it was safe to travel, I tried to book a trip but the property was booked. I contacted the owner via email 5 times and called. He didn't respond to any emails or messages. When he answered the phone, he yelled at me and told me no funds and hung up. He then called and left me a message not to call or email him again. I believe it is fraud to promise a credit and then not allow the traveler the opportunity to use it. I would like my remaining balance of $1, 073 refunded to me because I was promised a credit for a stay that I am not being allowed to use. This is for reservation ID :HA-CDV5DR

Property #1297830
Reservation ID HA-7YN6K4

We unfortunately had a terrible experience with the property manager, Maureen Weis. When we arrived at the property on Wednesday, we were unable to get into the property because Maureen did not give me any check in information or check out policies and procedures. Last night, while cooking dinner for my family, we heard a crashing noise (it sounded like some dropped a glass on the tile) and when I opened the oven door I discovered that the interior glass on the oven shattered. I immediately took a picture and sent a text along with the picture to Maureen and within a couple of minutes she called me then accused me of having a party and told me I must've done something wrong to cause this to happen because it's never happened to her before. I politely told her that I was not going to tolerate her speaking to me like that and have her accuse me of doing something wrong and told her I was hanging up. She then screamed at me and told me to back my bags and I told her that I would not pack my bags and leave until my rental time was over, she again told me to leave and if I didn't she was calling the police on me. A short time after, she texts me telling me that VRBO was calling me and I better answer or she will call the police. VRBO never called or if they did they didn't leave a message. I reached out to VRBO to try and talk to someone but I was unable to get in touch with anyone.
I am sorry that the glass shattered in the oven but it was not my fault, I was simply cooking dinner.
I'm reaching out to you so you are aware of how your property manager is treating people and it is unacceptable.
I'm sending you a picture of the oven door as well as the text message I sent to the property manager and the text she sent me.

I wanted to book for Breckenridge, CO for 4 nights in July. Traveling from CA to CO to see grandchildren. Haven't seen since pandemic so taking them there. I went on your site and saw many nice places. Contacted for property ID 1827811. July 26-30. A Mark Jensen contacted me from your site saying he manages a few properties for people. I was to use pay pal which I knew was safe but Xoom which is connected to pay pal but over seas because owners of the condo lives in Europe. $800 was sent. He sent me very official paperwork from your company and papers from Xoom. If I hadn't had to try and cancel I would have drove two days and am 73 retired teacher, gone with 5 kids and had no place to stay. When called to cancel there was never a reservation made for me. Toni Balch [protected] [protected]@gmail.com

I booked a vacation rental through VRBO and the rental I booked is a shared space which is strictly prohibited from VRBO. The rental is advertised as a separate suite which is very misleading.

The place was loud and noisy with the family yelling at each other and kids running and jumping in the house all day long. It was so loud and noisy that I checked out after one day even though I paid for 9 days.

I called VRBO and they said they would escalate this since the owner is in violation of their policy as a shared space is prohibited. I have yet to hear anything and would like a refund.

Booked vacation rental for JULY 2020, Wild fires in area prevented use of the vacation rental. Attached are documents of the credit card charges, Attempt for credit card company to obtain refund. EMAIL from VRBO confirming that a refund would be given.

We booked property ID 114355 reservation ID HA-N6G80H in February. Carole asked when I inquired about it if we could adjust our date and come in on the Thursday or Friday before. I told her no we would all be working and it involved 3 families with dates to work around. Next thing I know she books our dates we asked for sent a confirmation and took full payment . We thought we were set, got an email Saturday ( two months later) saying g could we adjust our dates and come in on Thursday before. I said no like I told you before we couldn't. She said she had made a terrible mistake and double booked it. I asked if we had booked first and couldn't the other person change theirs? She never replied (she wanted this for her family) I told her I needed to know something g by 8am this morning. I've wasted two days looking for something ellse comparable and can't find anything two months out from our trip! I have never been so disgusted with the whole process as much as I am now! Needless to say I am reporting this to the better business bureau . I asked her if she would pay the difference in a unit we found
That's 600-800 more. She wouldn't even reply. I have used VRBO as long as it's been in existence, but never again!

Our contract for a 2-month vacation rental stipulated that in the event of a Covid border closure, we would be issued a credit voucher for the full amount paid: $4, 397.

The border closed on our day of travel. VRBO has refused to issue the credit voucher. We then asked for a refund in lieu of a voucher but that was denied as well. So we have nothing for our $4, 397.

We only purchased the vacation rental because of the assurance of a full credit voucher and now VRBO is not honoring their contract. They are even keeping their $300 processing fee. No one from VRBO has ever contacted us, despite repeated emails and phone calls. VRBO headquarters are in Austin, Texas. My contracts are in PDF and would not load here.

I have been trying without any success to have money owed to me for my apartment rent (16611) for the past three weeks. I have case numbers ( [protected] & [protected])as I have been told there is a technical fault but no one seems to want to resolve the issue. All I want is my legitimate payment that is being withheld from me. I have been promised by many agents that they will help(Ana, Marta & Nathalie) but no one appears to be doing anything to help. They are ignoring my calls after promising to call me back, The are ignoring my emails and withholding my money for no reason. All the data they have asked for regarding identification and bank details has been provided. Have been with Home & Away / VRBO for fifteen years and have not changed my details, they are still the same so I cannot understand why I being treated in this manner by VRBO. Please can you help resolve this