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VRBO / Vacation Rentals By Owner Customer Care Service

HomeAway, Inc.

Suite 300 1011 W. Fifth Street
Austin
Texas
United States - 78703

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VRBO / Vacation Rentals By Owner Complaints & Reviews

VRBO / Vacation Rentals By Owner / your website being used to scam people

El
Elaine Hutchison on Nov 18, 2017
I was scammed out of £830 via your website. I contacted yourselves straight after paying the scammer and was NOT advised correctly by your employee. I have claimed using the basic rental guarantee but you are only offering to pay me back £700 and not the full amount that we scammed from me...

vrbo.com / vacation home rental

To
Tom Thweatt on Sep 24, 2017
I reserved a home in mid-August 2017 on VRBO.com for a week beginning on July 21, 2018, VRBO #487010, near Durango, CO. The VRBO website through which I reserved the home stated that the cancellation policy is 100% refund if cancelled by June 21, 2018 (i.e., one month before the beginning...

Vacation Rental By Owner / price gouging during hurricane

Sh
sherry hazelwood on Sep 18, 2017
I was trying to rent a guest home in Homestead, Florida for dates 9-23-17 through 10-23-17 at a rate of $80/night, this was the advertised price. My husband is an adjuster and was going there to work in order to try to process claims as rapidly as possible to get aid to the affected...

Homeaway/VRBO / home rental

Pa
Patricia Robey on Aug 16, 2017
I rented a home - 1100 6th Ave. Broomfield, Colorado, on Feb. 13 for a first payment of $1, 306.00 and on June 20 I made the final payment $1, 375.00. This was for rental dates of July 26 - Aug. 2. Thus the pricing 7 nights 2, 100.00 cleaning 250.00 Service fee 131.00.. This equals $2, 481...

VRBO / Vacation Rentals By Owner / unfair review from owner

Jo
John Barnes1962 on Jul 28, 2017
I get an email saying an owner has reviewed me as a renter. (Didn't know that feature was available). I left the property in top notch condition with one exception: the last thing I did before leaving was use the bathroom. Well the toilet obviously stopped up when I was already out...

VRBO / property rental at hilton head

Pa
Paula Gossett on Jul 13, 2017
I just rented a property today for $199 and when I went back to look at the property online the price had been lowered to $160. I feel like I have been duped. If I had waited a few hours I would have been able to rent the same property for $39 less per night for a week. The cost difference...

VRBO / our listing on their website

Ar
A rip off on Jun 14, 2017
For the past 10 years we have had our property listed on VRBO same listing, same picture and same info.. Without any problems.. this year we were contact by VRBO that our listing was expiring. Did we want to use their online reservation service or continue to advertise and handle our own...

VRBO (Vacation Rentals by Owners) / non-transparency of service fee calculation

Pl
plabrash on Jun 6, 2017
When I reviewed rental accommodations on the vrbo website, there was no indication of the service fee that VRBO charges, which would add to the expense of any rental agreement. Knowing the service fee in advance would be helpful in deciding which accommodation is affordable. I had...

VRBO / last minute cancellation

Di
dibelden on Jun 6, 2017
I reserved a small apartment in San Francisco for the Memorial Day holiday and for my husband's 60th birthday, May 29-31, 2017. This reservation was confirmed on March 6, 2017. I checked in with Pillow almost until the day we were to check in. I received the code to access the key...

VRBO / apartment rental

Pg
pglassman on Jun 6, 2017
We have been ripped off two times by VRBO/ HomeAway while trying to rent an apartment in London. First, in June 2016 we rented an apartment through VRBO for July 2017. All the correspondence had the correct dates July 2017. In two days there were 11 emails exchanged regarding this property...

VRBO / my vacation rental does not show up in any searches

Ta
Tammy Tennis on May 24, 2017
This company VRBO and Homeaway have a monopoly. I pay them an exorbitant rate and my listing is no where to be found on their website! The company used to be great and now it has totally gone down hill! I used to be so busy with this rental and thanks to Vrbo and Homeaway burying my...

VRBO / Cancellation without explanation!

Ru
Ruth Rosado on May 15, 2017
We did our reservation for a condominium in Rincon, PR – reservation ID HA-5BCKCP on 11/09/16 and paid the deposit. In April 2017, a few days prior to our arrival to PR from USA the owner send us a cancellation email without any explanations. After that, she stopped answering the phone or...

vrbo.com / customer service / payment transactions

Da
dazler on May 10, 2017
I am very displeased at Home Away at this time, I have followed all policies and rules only to miss a $3000 booking due to an error in your service. I had a booking from Nancy. She paid with a credit card through Home Away. I received an email stating that this was a high risk charge due...

vrbo.com / Bad experience with VRBO

Ka
KaiKai on Apr 25, 2017
I was planning a vacation and decided to try VRBO service. I booked my vacation and paid for everything in advance. They took my money and later I received a notification. I thought that there was nothing to worry about but then I decided to read what people said about VRBO. I know I...

Homeaway/VRBO / Chargeback and false reviews

6s
6SW on Apr 6, 2017
For years I used VRBO to rent my vacation home. I never had any problems whatsoever. Then HOMEAWAY bought the company and it has been problem after problem. I have a NO REFUND deposit policy although we are happy to reschedule for another time. I had a traveler book for a week and paid...

VRBO / We booked a property with VRBO

Ja
James on Mar 31, 2017
We booked a property with VRBO and our reservation was cancelled. We paid the full price and two days later received a notification stating that booking was cancelled and refund will be processed. We contacted VRBO and they said that property owner told them to do that. Their English wa...

VRBO Home Away Expedia / Service fee

Ma
Mary JS on Mar 14, 2017
I booked a vacation rental last year on VRBO and did not get charged a "service fee" when booking. I believe Expedia purchased VRBO/Homeaway in November of 2015 with the deal being finalized in the first 3 months of 2016 -according to a USA Today article online ( I booked my first rental...

VRBO / Lack of knowledge and rudeness of customer service agent.

Lb
LBS Mom on Mar 4, 2017
I followed the instructions for processing a refund for one of my guests who cancelled her stay. After doing so, I discovered that the guest had not made her payment in the first place! I don't know why the site would let a host request a refund for a guest who had not even paid, but that...

VRBO - Homeaway Family / I don't receive my payment

Se
sergiofeno on Feb 14, 2017
I don't receive my payment ! There are almost 50 days after I rent my porperty. My payment is about US$ 3000 I'm very frustrated. I'm really dispointed with this company. The customer care is horrible. You receve e-mail but anyone resolve your question. I don't no what I...

VRBO - Vacations Rental By Owner / I don't receive my payment and appropriate answer

Se
sergiofeno on Feb 13, 2017
"I am very disappointed with VRBO's services. I rented my apartment more than 40 days ago by VRBO, and to this day I have not received my payment. I already sent several emails and no one solves my case. This is absurd. When I rent my apartments using airbnb I receive my payment...

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