Vons
reviews and complaints

Yesterday evening I was at vons in tierrasanta, ca located on tierrasanta Blvd I believe. I had my hands full with flowers in a vase, my wallet, and 5 jars of glass jarred baby food. I was walking toward the checkout and dropped a jar. It hit the ground and shattered. The manager forgot his name happened to be standing outside of check stand 4. He immediately got on his walkie talkie and turned over to the cashier asking her to call for a clean up. He stood over the spill and I said I'm so sorry I will pay for it still. He said just go ahead and get in line. Not once did he ask if I was ok, or if I needed a napkin for the baby food on my feet/legs. I continued to checkout he never said a word to me. I then went over to the Starbucks to get frappuccinos as I was waiting the bottom of my big toe burned when I put weight on it. I walked to my car and my husband says let me look at it. I had a shared of glad under my big toe then he noticed I was bleeding on my other foot between my big toe and smaller toe. He then found more glass between my toes he pulled out. Wiped it up with a baby wipe and wiped my sandal, leg, and foot as well because of the baby food and glass i was afraid to get into my skin. He put 2 bandaid on and we went on with our day. The point of my complaint is the manager nor anyone else around never asked if I was ok, never looked at me, never offered a napkin to clean it up. Obviously didnt see the blood either. It wasn't much but I had glass in both my feet. I just hope the next customer gets better customer service if they get hurt. I was so upset how rude and non sympathetic he or any of the staff were.

Hi there-

Over the years, I have worked in customer service various times and some of the most important habits I developed was to always make eye contact, smile, greet your customers
and always try to make their day just a little better by talking to them. Today, I had lunch near your Store on Coffee and Hageman in Bakersfield. Normally I go home for
lunch and then bring an afternoon snack with me back to work. Since I didn't go home, I thought I would go in our store and purchase something. I have been avoiding carbs and sugar
so I grabbed some sugar free cookies and heading to the express lane. Your wonderful checker, young GABE not only didn't make eye contact with me, he never smiled, never said hi and
then had the adacity to pull out his cell phone and read a text. Didn't offer a bag, didn't say anything and handed me my receipt. I walked away thinking "wow". So here I am
letting you know. You cannot make changes or make improvements if you are not aware of them but I am pretty sure I am not the only who this happened to. If people cannot
properly perform a task, especially in customer service, then they have no business doing it. My rant is over. I hope this email is taken into consideration when you do your
quarterlymonthly evaluations and/or future training. It's rude and embarrassing for your company.

Thank you for your time-

[removed]

So I was in this store last Thursday and I was looking for a certain item. This is a vons on lindero canyon In Thousand Oaks. Anyways the service I got was very rude and uncaring and the store manager Lewis was very unhelpful and rude as well. I will never shop at this vons again! This is a vons 2215 and they only seem to care about themselves very unprofessional business

Hello, my name is Matthew J. McClure, I'm 34 and I do not have a bank account. In fact, I look like someone who doesn't have a bank account. The employees at BOA suggested I try your check cashing service after discovering I only had a temporary Driver's license.

Before I could even see if this would be a problem for VONS the clerk at the service desk informed me that due to computer issues the store was not cashing checks, which has caused me some upset. You see, I'm not sure if it was the computer or if it was me, or rather the employee discriminating against me. Thank you for taking he time to reguard my complaint.

Called customer service on numerous occasions and was placed on hold for 10 minutes, still was unable to talk to a customer service representative and eventually hung up. Was trying to go online to use grocery deliver service. You have now lost my business for online shopping and we spend about $250.00 a month. Von's must lose a great deal of money and customers regularly.
Regards,
Dennis J. Dirksen

This is the second time that I have been delivered Lactaid milk that is a week outdated. Can't seem to get anyone to answer the customer support telephone!
My last delivery was on June 14, 2019. The order #4024400.Route [protected].
Also, Von's must think "bigger is better" since everything is huge. The melon I received was big enough for 10 people, and we are only a couple!

Denise Lalor
1933 Lanai Drive
Costa Mesa, Ca. 92626
[protected]@hotmail.com

I purchased 2 different cartons of Almond Breeze Milk and they are curdled. The first carton I purchased I opened the next day and found it very difficult to open, the seal had swollen inside the opening because of the spoiled milk. I returned the milk and bought a new one. Opened it tonight and the same exact problem. The outside of all the cartons show a bit of damage as well, leading me to believe the whole shipment is spoiled. Please warn your customers or remove it from the shelves until you can replace it with fresh milk.

Hello, i went to my local Vons#2047 and i was there at 7:50pm yesterday June 13, 2019. I was buying a carton of eggs and 2 packs of turkey sausage. My Cashier was actually a supervisor named Greg. He has horrible customer service. He never greeted me, a threw the receipt at me. I have been doing Customer Service for over 15 years. Hes awful. He needs retraining. This wasnt the first time, this was my 5th encounter. I tried to be somewhat understanding, but he pushed me. I will tell everyone i know never to go there, unless he gets a better attitude.

Sincerely,
Pam Houchen

Very deplessed with the Victorville, CA Vons. Came in at 6:50 pm and waited for 10 minutes before someone came to help me, I was greeted by a gentleman by the name of Daniel who was not knowledgeable in the bakery department, so I ask for the manager a gal by the name Jennifer whom seems to be in a rush to help me and all I wanted was a petite cake that was in the glass case she stated if it was not In the glass case it was sold and the bakery department went home at 7 which obviously was not the truth, because I waited 10 minutes of my time for someone to come help me. The costumer service was terrible by this manager she offer to have me look into the cake book but was not trying to help and come up with a resolution. She told me sorry and she could have someone call me tomorrow, but need the cake right now! Vons at one time was a good place to shop, I guess that has changed. Very sad again with the costumer service by this manager.

I came in the store and the manager Warren harassed me . I have a service dog because I suffer from anxiety and he started asking random questions. He said is he your pet I answered yes he said you can't have him in here he's not allowed. I answered him he's my service animal. He said no you just said he's your pet and he's not allowed kicking me out . I told him obviously he's my pet he's an animal and he's also my service dog. He continued to be rude and started asking questions what kind of service does he provide? In front of everyone! How embarrassing! my anxiety kicked in high and I started shaking I almost had a panic attack! I've seen this manager be rude to multiple customers I've been shopping at this Vons for years m It's not fair to hire a manager as rude as Warren please move him to another location I don't want to come back here if he's here .

I am calling about an incident at store 1672 at 14:18 on 06/05/19. I picked up some turkey from right behind the SALE sign. Of course it rang up wrong. When I asked the cashier why this was she replied quite nastily I had "bought the wrong turkey".

I told her I had just picked it up right behind the SALE sign but she refused to cooperate. Apparently this turkey had been put in the wrong spot but they were all like that, i.e. misplaced. It was not my fault.

But the clerk was nasty - making verbal comments and faces, doing nothing to correct the situation. I had to get another Vons worker to get the "right" turkey and argue with this cashier to be refunded.

I have been shopping at the Camarillo VONS for 15 years now and this was the rudest cashier I ever met. Her name is HA. I will shop there no more.

I am a regular Von's patron to the Anaheim, Ca location off of Lincoln Avenue. On 11/21/2018 I went in and used my Von's Rewards card to purchase 12 gift cards as Christmas gifts for my children and family. On 1/10/2019 my daughters attempted to go to the Ulta Store in Orange, CA to use their cards and were told there was no money on the cards. I then went into your store location and spoke to the manager on site and she directed me to contact 1-800-898-4027 which is the Von's payment Services and was then instructed to contact Ulta regarding why there was no mo money on the cards that Von's deposited the money to them directly. On 1/21/2019, & 2/7/2019 I was finally able to explain my issue with a manager and was told that when the cards were sold to me the money was immediately used online somewhere in a Massachusetts location. I am located in California and since these were Christmas gifts there was no way my daughters would have been able to use them until after December 25th when they were given to them. Ulta told me to go back to Von's and speak to a manager to see if they would pull the cameras to verify if possible the employee: Katrin who checked me out didn't happen to write down the card information and use them as she has seen this happen before especially around the holidays. I then went daily from 4/24-5/8/2019 for two weeks to try and reach Liann the Von's manager on site. Liann finally took copies of all of my information and assured that she would send to corporate to see if there was anything Von's could do to refund me or possible compensate me back with a Von's card in the amount of my loss and get back to me by May 8th. I went in today 06/05/2019 and the new manager Moises is stating he has no idea what I am talking about and that Liann is no longer at this location. I would like a call back or a response as to what happended on my account as I feel 4 months trying to resolve this is ridiculous. The amount I am looking to get refunded is for 2 $50 Ulta gift cards or at least a $100 Von's voucher as Liann had promised me initialy. I will no longer be purchasing any gift cards from your company due to this and if you look at my rewards history I spend several hundreds of dollars at your store. My rewards phone number is [protected]. Please resolve this issue for me immediately.
Regards,
Julia Torres

I shoppe at the Nipomo Von's frequenlty, as many times before i have found my Eggs in with cans on top of my Eggs, boxed stuff on top of my Eggs, and today found them on there side next to icecream . I found the assistant MGR and complained to him about the egg issue and all he did was grin and didn't show much interest in what i was saying. I told him that i worked at Publix in FLorida for many years, and they trained us on what to and not put in the saME BAGS! aND EGGS WHERE TO BE BAGGED ALONE! He said he has worked for Vons for 35 years and said he has bagged eggs many way! I find his attitude to me very uncaring and uninterested in anything i had to say! They need to do training for Baggers on how to bag, until that time i will be bagging my own stuff next time!

No one was available at the meat department. I waited for a full five minutes. Finally someone showed up. When I asked him why there had been no one there, he said the other guy must have been on break, and then yelled at me, asking if I didn't know how busy they were, and how much work they had to do, and saying they couldn't just stand there all day waiting for customers.

When I went to the service desk to complain about this, no one was there either; four people were waiting. When I asked someone who came around to call someone, a young woman appeared and yelled at me, saying she was very busy and could do only one thing at a time. When I finally got a chance to talk to her, she seemed very uninterested. She claimed that Vons had no procedure for customer complaints, no email or phone or form. She promised unconvincingly to convey my complaint to the manager. When I asked how I could be sure that my complaint was handled and reported, she threw a pad of paper at me and asked me to hand-write the nature of my complaint.

There is something very wrong at this store. Perhaps they are understaffed. Everyone is rude. They made me feel like they would rather I wasn't there. Their wish just might come true.

This was at the store in Redondo Beach on Inglewood.

items were missing from my order, called customer svc who tried to contact driver to see if items were on truck. Driver could not be reached, so I was told to call back in 30 minutes. Called back and was told that I could get refund for missing items. Since they did not total $20, they could not re-deliver unless I placed an order totalling $35 or more, and I would still have to pay service fee of $3.95 plus delivery fee. I had several bags of items missing from my last order, but they were delivered two hours later. I am physically unable to go to the store and rely on delivery. The people I spoke with were professional, but VONS policy about not taking responsibilty to rectify their errors will cause me to take by business elsewhere.

Store # 2012 Cashier Lara

I have been shopping at this Vons in La Jolla for a while now . Today I was more than dissatisfied with the service I received. The cashier Lara was extremely rude for absolutely no reason . The cashier Lara started gossiping with another employee while I was standing there trying to purchase my groceries . She appeared very unhappy and it was showing as a result of her treatment towards each customer.

I feel that the Company being Vons Safeway would benefit hugely if the delivery service was offered at the Lake Isabella location, my elderly mother asde from other numerous elders live in that city, which once was a beautiful resort town above Bakersfield Ca, I know I would at the least be purchasing weekly thru that type of service, please write me back in regards to this matter amd ladvise me on how to go about implementing this much needed service, as they offer it at all other locations, thank you for your time and consideration, CL