Volkswagen / I am complaining about volkswagen jetta transmission warranty service
We purchased a brand new 2015 jetta,
We went to the dealership for the first oil changes, The others were done at jiffy lube, Not once has anyone ever topped off or touched the transmission on that car.Last year we did have a collission with a Deer which cause major damage, However the repair place swears they had no need to touch the transmission, ON march 1 we took our jetta to the dealership because the transmission suddenly started jerking and making a grinding noise.
Thier response was,
"the transmission fluid is not clear"
This isnt our fluid and volkswagon is not going to honor the warrenty
As of today I spoke with another volkswagon dealership and they stated, that Thier fluid is no clear, And that you cannot even acess the transmission fluid without a breakdown of the car,
So we have a car thats almost 4 years old we cannot get our warrent honored, And the transmission is totally gone !
The oil changes were done regularly and noone at the facilities ever touched or topped off the transmission fluid, so volkswagon wants thier money monthly for the cost of the car but you cannot honor your warrenty?
Knowing that the car cannot be just topped off at any time it requires a breakdown,
And the car has never been touched by anyone but yet the transmission has gone to dogs.I work everyday and and not having my car is not a option,
I guess court is our next recourse, Because we need our car repaired and our warrenty honored, So if one place has clear fluid and another dealership doesn't
Why are we being punished, and we never touched the transmission fluid and neither has anyone else, The fluid in the car is what was in the car apparently.
Or it that we are punished for not using the dealership for oil changes etc,
I'm sure everyone who purchases a volkswagon doesnot go to the dealer for every single oil change on thier cars, For a all day wait for that service.
We were told that the fluid should be synthetic,
But just because it's not clear does not mean that someone has added the wrong fluid,
My dealer stated that their fluid is not clear,
I purchased my v.w beetle at different volkswagon dealership,
and they have told me, That they have not heard of clear transmission fluid,
their fluid is not clear.
I really feel i'm being robbed and basically screwed over, for something I have no knowledge of at all,
And hat my warrenty on my car should be used for this faulty transmission, Am I being punished because I don't go to the dealership for everything?
I will seek a attorney for this matter, Because I feel that I am being treated poorly on this matter.I have checked where my oil changes were done I checked where my repair was done for the wreck.Noone touched the transmission at anytime at all,
or topped off the fluids.
Updated by Adrienne Goetz, Mar 25, 2019
2015 jetta purchased new
Transmission suddenly started jumping and making noise,
Never had any work done to transmission never had it topped off, Backtracked at all places where oil changes were done on the car.
My warrenty is not being honored because The dealership states that thier fluid is clear,
We have a second volkswagon that is a beetle purchased at another dealership and they stated that thier transmission fluid is not clear,
and that if we have not had trans mission work done on the car ever that you cannot just acess the transmission fluid on the jetta like you can on other cars, The car would have to be broken down and in the shop.
So basically I am being punished for not having my oil changes done at the dealership ???
Never had the chance to be without my car allday to drop it at dealer for just a oil change.
It was a new car I didnt need any other work done on the car.
But out of the blue the transmission just started jumping jerking and making noise, And my warrenty will not be honored over the color of the transmission fluid that is in the car??
Volkswagon charges too much for these cars to not want to honor the warrenties,
I think we will trade in our second volkswagon and will never buy again and want people to know you will be held liable even if you have never had the items touched on your car, Don't think volkswagon will help with thier cars they sell .
It stinks !!!
I need my car repaired but i am suppossed to keep paying for a car that cannot be honored by the warrenty when I know I have never had the transmission touched by anyone ever,
this is a real bad way to handle customers who think that the warranties on their cars are any good, My car cannot even be driven to and from work without it jumping all over, But yet my car with 51000 miles just sits now my warrenty not honored because of fluid color !!
this is a discrace !!!
never ever will we buy volkswagon again or recommend anyone to buy one.
I will be contacting my lawyer to take this to court, Maybe even the news so other owners are aware, if your not using your dealership,
Don't expect your warrenty to be honored on your car
Updated by Adrienne Goetz, Apr 15, 2019
have gone to several repair places and even went to other volkswagon dealships
everyone says we are being done improperly on this situation,
and to just keep it at the wrong fluid is in the car,
never even said exactly what happened to the darn transmission,
"Well our fluid we us is clear is what we are being told and with that volkswagon willnot honor your warrenty because you let someone top off your transmission fluid, "
and that has never happened!!!
We have spread the word about the treatment we have gotten on this matter.
and it is wrong period.
I have a beetle that I will sell because I no longer feel volkswagon is a good company at all.
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