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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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12:32 pm EDT

Volkswagen Bad service offered by VW Middelburg

I sent a car on the 25/06/2021 at VW Middelburg for a replacement of windows switch since the driver window was not opening. At around 16:14 I called to enquire about how far the repairs are since there was not update from the VW staff. At 16:41 i received the call that my car is ready for collection. On arrival the person who was supposed to hand over the car was gone home already and my car keys left with the security guard. I had to check alone if the repairs were fine without someone from VW witnessing that. After my checks i discovered that now i have an alarm for air bag fault which was not there when i dropped the car. Very disappointed about the service since i had no one to listen to my complaint. The car reg is NN93420 (POLO TSI) and my name is Bandile Khumalo. contact details [protected]

Desired outcome: The new issue for air bag fault should be sorted immediately

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4:38 am EDT

Volkswagen Security officers at the gate

Vw Acadia has the minnest/unprofessional security officers at their services and repairs gate. Today 26/06/2021 is my second worst experience. I get to the gate and I find a security officer who acted as though he can't see me, he was busy cocusing with a gentleman who was passing by. I hoot to make him aware I am there cause I know he saw me just acted as though he didn't. Did I not get myself humiliated for that hoot. The officer then screamed at the top of his voice asking me why I hooted I said I was trying to get your attention for help cause you were facing the other way as soon as I got here. Yoh I was humiliated he screamed you must never hoot here. You little girl you have no respect it's not your mother's house you don't have good manners. He went on and on insulting me when I said yoh now I must record this and he said do whatever stupid kid. Nothing will happen and then I said can you please assist me I need to drop my car off I am on my 1hour lunch it's gonna deplet while arguing I am suppose to go back to Mamelodi for work.. He said this is not your mother's house yiu are not special.. I am feeling humiliated and small.. I loved that specific vw cause I bought my car there and take my car there for service. I don't know if I can still go there.

Desired outcome: Security officer to apologize to me for how he insulted me and get a warning

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9:07 pm EDT

Volkswagen Disappointed at a faulty VW Golf Wagon

I hope someone would have shared this with me before I bought my car

Absolutely disappointed with my VW Golf wagon.
Loved it for the last 3 years, was nice to drive but about end of my 3rd year. It started having problem.
Coolant leak, was fixed under manufacturer warranty.
Stop start system not working — brought it in 3 times and still not fixed
Maneuver break not working — not fixed yet
Light on the signal wouldn't switch off — fixed but was told it is due to corrosion of the tinting and was not under extended warranty!
The Apple play system plays up from time to time, especially when I needed to use the map function, it switches off by itself!
Pretty impressive problems with an only 4 years old car.
Was talking to my friend who has a 3 years old VW almost exactly the same as mine, also starting to have issues, one of them is the Apple play.
If you change car every 3 years, definitely a good car to have but if you do want a longer lasting car definitely avoid it at all cost!
Contacted the local VW contact Centre, they weren't helpful and tried to play the blame game.
Contacted the VW contact Centre at Germany, no response!

Desired outcome: A refund do that I can buy another car

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10:50 pm EDT
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Volkswagen 2019 VW Tiguan

Leased a 2019 VW Tiguan what a mistake! After one week car would stutter on the road shake on decel of highway and stall. When car was cool would run ok untill it got warn would bog and transmission howls. Dealer #1 of coarse could find nothing wrong dealer #2 contacted VW service direct and after it was in the shop for almost 2 weeks said NORMAL OPERATING CONDITION. VW offered 1200 on a trade on an Atlas nothing about fixing the problem. People beware poor products and [censored] service!

Desired outcome: Buy back

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2:39 pm EDT

Volkswagen Repair service

Dropped off 2007 passat on mar 15, 2021 per adrian hernandez technician on video states car looks good and well taken of. We took in for oveheating. Diagnostic test was done. Recommend to replace thermostat, did not hear from service dept we called several times different dates finally on 3/23 went by the dealership we were told it would cost us $1004. To repair guaranteed us car would be ready on 3/25 around 3 we called to let them know we were coming by to pick up car. We were told car was not ready, had to order another part. May be ready by 6pm that day. They would call us. No calls from them. We called again on 3/29, we were told not ready but for sure ready on 3/30 latest 3/31 again no calls from service dept. I went by on 3/31 and was told by kenneth service manager that car was not ready, car wouldnt turn on and they found several other problems but for another $900. They would run diagnostic and fix. We told them to put in thermostat and we would pick up next day. April 1 went to pick up car and we were told again by kenneth, car is in need of alot of repairs. This car was running when we brought it in. Diagnostic test was done originally. Now its sitting sitting there at the dealership car doesnt start. Not only that they had the car 3 weeks to change a themostat. Customer service is unacceptable. Kenneth was rude, uncaring, his lack of concern for his customers and sarcasm needs to be dealt with by owners. We are waiting for a call from general manager today see if he calls.

Desired outcome: I want my car fixed and running . i do have the video on my phone . had a problem adding it to this.

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Update by Diana Tomsu
Apr 05, 2021 2:45 pm EDT

The lack of concern and the customer service or should i say the lack of customer service. 3 weeks to replace a thermostat is unacceptable. the Rudeness from the Service Manager Kenneth need to be addressed. My car was running it was just overheating .now it doesnt run at all. what happened, someone broke something else while replacing the thermostat. and theyre not owning up to it. my car needs to be repaired without any more monies out of my pocket

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3:44 pm EDT

Volkswagen Recall service

I have been trying to get vw to stop sending recall notices to my home for several years! The car that used to be my son's was junked. Your dept tells me to call nhtsa who says to call vw. It was a passat quick vin 6p056496. My phone number is [protected]. I'm certain many customers are finding your company to be a constant irritant for the same reason. I tried to rectify this situation via your company's recall group and they stopped taking my calls. Please have a supervisor call me until they reach me (my phone does not ring when i'm in my home).

Desired outcome: Remove my address and provide a method for people in my circumstances to be removed.

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6:09 am EST

Volkswagen VW Bloemfontein consultant giving wrong information to my warranty

ID NO:[protected]
Vehicle Reg NO:CS27NKGP
Kilometers 87700
VW Amarok
My car snapped cambelt while driving then it was taken to Bloemfontein VW dealership and was assisted by Monica Van der Westhuizen who advised me that the issue was cambelt that snapped which I was never advised by VW borgsburg or Springs, hence the breakdown.
The VW Bloemfontein advised me that the problem is a cambelt which according to her It needed to be changed when my car reach 75000km. To my surprise neither Springs or Borgsburg VW advised me of that in terms of VW when a car reaches a particular mileage one needs to change Oil, Filter and Cambelt. Therefore I feel that VW Bloemfontein have failed to treat me well by sending wrong information to my car warranty hence according to VW SA cambelt must be changed at 90000 or 120000KM and my car is at 87700km by now. She even ask me to get Job cards from the VW dealers were I was servicing the car knowing very well that kind of information is not accessible or not shared with anyone.
I will appreciate if my matter could be investigated and be advised accordingly going forward as I intend to lodge a formal compliant as well with motor industry ombudsman including my legal team.

Desired outcome: My car to payed out of VW bloemfontein

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6:08 pm EST

Volkswagen As of 02-01-21, my vw atlas has been in the auto shop awaiting vehicl

As of 02-01-21, my 2021 VW Atlas has been sitting in the repair shop (Service King of South Pasadena, CA. 91030) with no estimated date of completion due to the fact of parts being on back order and not available. I have exhausted my insurance benefits and do not have a vehicle to commute to work or get around town. I also have been making my autopayment for a car that I have no use of, not to mention my car insurance. I have been put in a very uneasy and unnecessary predicament with no help from VW. I have been trying to make contact with my case manager (Matthew W. #[protected]), and have left voicemails and/or email, but I have yet to hear a response back as of 03-01-21. Needless to say I am very aggravated sorrowful I made the decision to do business with your company. I demand that someone look into my case and take the proper course of action in remedying my predicament. It is only fair that I be compensated for things that are out of my hands. I am asking for: 1) a rental vehicle paid by your company until I am reunited with my car. 2) payment of my monthly note since I am not utilizing the vehicle. 3) Reimbursement for auto insurance paid for the length of time my car is in the shop. This has been the worst experience in trying to reach someone who can help me resolve this matter, and being such a well known car company I am astounded at your lack of insensitivity to me as a consumer. I am deeply disappointed and will make sure to share my thoughts and experience on social media platforms; family; friends/co-workers. I can only hope my situation reaches someone who actually cares about the consumer as I will continue my search up the ladder? Should someone take an interest in my case I can be reached at [protected].

Desired outcome: Rental car until my car is returned to me at your expense; my car note paid until I have possession of my vehicle.

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2:51 pm EST

Volkswagen Hours in dealership waiting to buy a vehicle...never got vehicle

I live in Chambersburg PA. and I drove to the Hagerstown Md. dealership... which is (Sheehy)?

I went in on the 26th of February to test drive a vehicle. I was given an offer but I was not satisfied with what I was offered and left.

I was contacted later with another offer.. I came back to hagerstownn MD. which is a 40 minute drive. I got to the dealership around 3:45 pm. I did not leave the dealership until 9pm that evening, without a new car.

I showed up with every intent to buy and there were quite a few other people. I was told there was only one finance person. I get that it would be slow... but FIVE hours!

I didnt have dinner and I have mnay allergies and can't jut eat anything.

I was also exhausted and had to drive home 40 minutes and I was falling asleep at the wheel.

The whole experience was terrible... My last two vehicles were from VW and I was going to buy an ATLAS but this experience has made me hate Volkswagen.

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3:41 am EST
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Volkswagen Repairs done on my vehicle by benoni city vw

Hi
I went to vw to find out on warning lights coming on and asked about coding a second hand body control unit on my car and it was booked in for that as I was told by other mechanics that is the issue
So when it was in I received a call from the service advisor the box is not working on the car so I asked him what is the next step to get my car fixed and he suggested we order a new control box from vw which we did and waited 10 days for it once this came in they then tried to programme it and was called a second time to say now the key is not working on the car to start and erase codes (so what happened to my key although pirate key I drove the car in to vw) so in any case I said lets get a new key and this took a another couple days and landed up paying almost r16000.00 in repairs took the car on a friday and on saturday the exact faults started to crop up (no left lights working, wiper fault although it works and therm0stat warning) and that the control box is faulty and they claiming it as warranty and I must wait for the box so again I went to benoni vw and left the vehicle and was called to say that they did not diagnose the vehicle and will have to do that so they then kept vehicle for another few days and stripped the dash saying a earth cable was loose and the issue is fixed and had to pay another r4000.00 +- and again took the car and few days later received a abs waring steering angle sensor and airbag warning which as driving the next day the angle sensor warning went off and again vehicle taken back and still at vw and during ll this since I took my car in I had no performance issues but from first time I took it back vehicle was cutting at 4000 revs
What kind of workshop is this as they should have checked what is causing the faults when my box was not being coded and they should have not made me pay for unnecessary repairs that was not required and why was my key code cancelled that I cannot use it anymore and they cannot fix it
Note my vehicle is a 2014 polo 1.4 tsi registration jv26dvgp
I have complained but have not had any luck with them and my vehicle has spent almost 5 weeks now at the vw

Desired outcome: I want my second key fixed.why should i be charged so much for them not following the correct repair procedure.Why must i pay for the control box if that was not the fault on the car

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12:50 pm EST

Volkswagen Brakes

I purchased my car less than a year ago eight months old and my brakes have been squeaking for three months I have explained this to the dealer and have been told several times that it's perfectly normal for them to squeak that all volkswagen cars do this I have never had a vehicle make this noise especially if it's brand new I was told that it has 10, 000 miles and that volkswagen would not be able to do anything that I could purchase new brakes if I wanted to I am very unhappy and would not recommend this product to anyone after I was told that this is perfectly normal
I want this to be fixed at no charge I'm not sure if it needs brake pads or new brakes but I do not want to listen to this noise I have plenty of friends that have Volkswagens and their brakes do not squeak

Desired outcome: Fixed at no charge

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10:53 am EST

Volkswagen 2016 jetta design to protect radiators

I am in the process of replacing the intercooler and main radiator in my jetta for the 3rd time in 18 months. There is no protection in the front bumper from these taking any impact that does not break the plastic bracket built into the radiator, thus requiring its replacement. I cannot afford to own a vehicle that has to have a $400.00 repair any time I hit a pothole.

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6:16 pm EST
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Volkswagen Inefficient technical service

VW 2020 Jetta R-line.
Problem: Driver and Passenger Door Handle End Cap keep falling off when the doors are open.
- (3) Since early 2020 the VW Gunther Motor Company Dealer, they tried to solve the problem 3 times without success. Every time I went to the technical service, they told me that the problem had already been solved and in all times the cover came off the first attempt to open the door before leaving the dealership. Each of those three times I communicated to the employee who had received my car, that the problem had not been solved. In the first two visits to the dealership, they told me that they needed to replace parts had to order and they would call me on the phone to make an appointment.
- (2) On the second visit, after 4 hours of waiting, they had changed a part but did not have the additional plastics covers in the workshop. I agreed again that they would give me another appointment date. They never called and, therefore the last week of 2020, I called by phone and then I was able to get the third visit for January 4, 2021.
-(3) After they worked on the problem, again told me that it was solved; I go to the car to return to my house and, at the first attempt to open the door, the cap comes off again; I call the employer who received my car, show her that the problem was not fixed, and she tries to put the lid back on; not being able to do so, she calls another employee who tells me that he is not from the technical service, and asks me to lock the doors and take a few steps back from where he was. He installs the cap. Before leaving, I took some pictures of the covers of the identical VW Jetta door handles. They look totally different (pictures attached) in placement than how they are in my car. When I opened the door after arrive to my home, the driver side cap falling out. I believe my patience was very generous with the Dealer. I don't know how resolve that issue.

Desired outcome: I need my car fixed.

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7:30 am EST
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Volkswagen Bad service

Good day: Sir/Madam

On the 3rd of August 2020 I took my car to Volkswoagen Newcastle Registration No HH 00 MD GP for radiator repair and they've diagnostics my car and found that radiator and air con/coolant needs to be replaced then I gave them go ahead to replace them, then it was fixed they came back and tell me thet the car is still over heating they have to check cylinder head after they checked it they said the egen is demaged they have to remove it and put the other one and when I brought my car to servers the egen light was not showing on the dash board and the car was running well, they removed my egen and put the second hand one after putting the egen they said I must buy a water pump was bought and installed after that they came back again and say the car is still overheating they told me the problem is turbo then I was not understanding anymore... And my question is how could a car in vw be installed a secondhand egen. And when they diagnose the car it must show all problemes that needs to be fixed not one by one thats my concern and the car when I bought it to then for repair it was not having any engen problem it was just liking water, on the 18th september we went there to see the car we spoke with them and they promised that they will shop around to get turbo since then we haven't heard from them and is 5 months now and now is liking oil it smoking they even refuse to trade it when we ask the say we have to go and register the engine everything will be fine when we continue to drive it, 😭😭please help because we still paying the car but we don't have it with us.

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10:29 am EDT

Volkswagen this review is for the service department.

I went to Deel and It's as if; I was being punished for having a 7 year old VW car.

Took my VW to service because the ABS sensor lights and other sensors were on- (13-after computer scan).

Service experience:
As I arrived at the service desk; the salesman stated "that my car was very old" a 2013-with 56k miles.

The estimate included: Breather valve $509, Turbo valve $445, Upper trimming/Chain cover/3-Seals $382, Oil service $115, Pollen filter $75, Engine air filter $82, Control arm and rear bushings $460, Speed Sensors both rear left/right $613, Rear light and turn signal $92, Manual scrape/ ABS control module $3209

When he came back with the repair cost, the total was $5983, more than my car was worth. The Service guy suggested that "I should walk to the dealer across the street and trade in my car."I thought it was a joke as it seems to be an excessive amount of money for a 56k miles car.

I called a regular mechanic who said that he can run the computer and diagnose my car; when he was done with the diagnose and repair; the cost was $169. He replaced 2 sensors plus labor. The car is in perfect shape and running like new.

This is the reason, I have taken the time to write this review; to express the frustration.. I feel like DEEL is a complete scam, with terrible customer service. Worst service department! Worst customer service Attitude, and they don't give a crap about you. Worst worst worst place ever!

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6:34 am EDT

Volkswagen Jetta 1.4TSI

Follow up from posts on 15 July 2019 and 23 July 2019.
VW re-occurring issue and non-existent customer care.

As expected I experienced the same issue again mid November. I dropped my car off at the dealership as per the managing director's request.

The Car remained with VW McDurling till the 28th January 2020. I requested a Courtesy car and once again got same excuses as always "they have nothing available and will inform me when one is available". For over 10 weeks I got nothing.

As usual VW South Africa and the Managing directors office were of no help. When I requested to speak to the Managing Director I was told that HE is not office bound and therefore cannot be reached apparently, and he is not available through any forms of communication. Let it be via phone or e-mail?

Each time I ask what is VW what are they going to do to resolve the issue or provide me with some sort of guarantee that I'm not in consistently stress of getting stuck somewhere, they give me a sad excuses of they cannot make a call and their hands are tied.

They then pass the buck on to the dealer principle and regional manager saying that the regional manager will review my case and make a call.

If the managing directors office has no power "As they say their hands are tied" to make a call and solve the re-occurring issue of selling me a faulty car, what can the dealer principle or regional manager possibly do? If the managing director's office can't do anything about it what can anyone below them do?

When I dropped my car off I had half a tank of fuel, when I collected it, they gave it to me empty. The fuel range reading showed 0km.

They were however very confident that this time they had managed to find the underlying problem and resolve the issue.

Collected my car on the 28th January 2020 and on the 30th January I experience the same issue again! The engine and EPC light came on, and there was loss of power, the car begins to jerk and it was not drivable. I have been having this issue from the 3rd month of buying this car BRAND NEW VW JETTA 1.4 TSI to date! SAME ISSUE 6 YEARS DOWN THE LINE!

I called VW McDulings dealer principle from the side of the road to ask what I must do now? He said he will speak to the regional manager and get back to me and as soon as a courtesy car is available I can bring my car in and take the courtesy car. To date (10 March 2020) nothing has been done and I have no communication from them regarding what is to going be done? My car is sitting in my garage eating dust!

After I have made numerous follow up calls to see what is being done to deal with this once and for all and VW South Africa never bothers to contact me, I was told that the regional manager will be assessing my reports and getting back to me with regards to what they are going to do to resolve my issue.

6 Weeks late today the 10 March 2020, I still have not received a single communication from any of them. From THE MANAGING DIRECTORS OFFICE TO THE DEAR PRINCIPLE TO THE REGIONAL MANAGER not one of them.

I am therefore posting this again hoping someone within the VW group that actually has some authority and really gives a damm about the VW brand to get in touch with me.

I hope that whom ever reads these posts note that there is NO AFTER SALE SERVICE from VW! If you bought a faulty brand new car that's your problem as VW has their money it's not their concern anymore.

Once a loyal VW Brand customer for the last 20 years.

Regards,
Vikesh
Mail: [protected]@gmail.com

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5:43 am EST

Volkswagen level of service

I have since towed my car to Arcadia VW on 17 December 2019. The car was booked to be repaired due to fuel mix (petrol into diesel car). A quotation of R200076 was issued for fixing the car. I clearly notified the dealership that all the payments will be made by a third-party due to them acknowledging the liability. I expected VW to fully diagnose the car before providing the quotation however on 21 January 2020 I received another quotation which is 5 times more than the original quotation. By then the third-party had already processed the payment based on the first quotation issued. With all this delay from Arcardia VW, they failed to provide me with a loan car whilst they troubleshoot the problems on the car. I have been the one who calls the service assistant and the service manager (Katlego Mogatsu) however that has not proven to be fruitful as to this day my car is not fixed yet. I have also involved the dealership manager (Stephan Delport) who also have tried to assist. I have attached the quotations provided. I could not attached the email communications due to your file type restrictions. Please provide an email address to forward to.

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7:14 am EST
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Volkswagen complaint about negligence

I would like to place a complaint about vw ntt wast london. My car was sent by tow truck to them on the 15/01/2020 and till today I haven't received any information about my car from them. I've tried to call them several times but in, my services provider Kevin which I was only told about after many attempts of calling is unavailable everytime when I call. I don't know what is happening with my car and at the moment and struggling as I have no car .
Please help my contacts are [protected] and my email is [protected]@gmail.com

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12:19 am EST

Volkswagen 2019 vw tiguan

Having issues with your VW contact the COO directly at: johan.[protected]@vw.com.

Dont expect any help from this man. IMO, he was very dishonest, harassed me by calling me at 12:30am and when I answered the phone, he hung up on me. He made several false promises as well. He absolutely did NOTHING to help me. Lastly, they offered "GOODWILL" offer that would have cost me $10, 000 out of pocket! This is a brand new Tiguan... He stated something similar to it was a fair and reasonable offer. The COO literally stated this to me. How does he have a job?

IMO, This is a person abusing his so called power. Absolutely disgusting. Entire experience w VW of America has been absolutely awful!

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5:57 pm EST
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Volkswagen 2013 tdi jetta

I purchased a 2013 TDI Jetta Wagon with with 58, 544 miles on it in March of 2019. The check engine light came on 6 months later at 76, 019 miles and on 11/01/19 the dealership said that the EGR Valve and Differential Pressure Sensor were shot. The car is still at the dealership due to a back order of these parts w/the ETA for parts now set for early January. Despite the warranty and the loaner vehicle I greatly regret taking a chance on VW.

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

How to file a complaint about Volkswagen?

Here is a guide on how to file a complaint with Volkswagen on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Volkswagen in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint with Volkswagen on ComplaintsBoard.com.

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Contact Volkswagen customer service

Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

Website

www.vw.com

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